Rockwell Electronic Commerce Technologies, LLC

Patent Applications and Registrations

Patent applications and USPTO patent grants for Rockwell Electronic Commerce Technologies, LLC.The latest application filed is for "business strategy transaction router".

Company Profile

0.43.18

Rockwell Electronic Commerce Technologies, LLC - Wooddale IL
Rockwell Electronic Commerce Technologies, LLC - Wood Dale IL
Rockwell Electronic Commerce Technologies, L.L.C. - Wood Dale IL
Rockwell Electronic Commerce Technologies LLC - Lombard IL
Rockwell Electronic Commerce Technologies, L.L.C. - 300 Bauman Court Wood Dale IL

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
Method and apparatus for determining a real time average speed of answer in an automatic call distribution system Grant 7,457,403 - Culp , et al. November 25, 2	2008-11-25
Internet architecture for software based ACD Grant 7,453,830 - Dezonno , et al. November 18, 2	2008-11-18
GUI for organizational environment Grant 7,363,588 - Saleh , et al. April 22, 2	2008-04-22
Contact center conferencing of e-mail message Grant 7,349,529 - Hollatz , et al. March 25, 2	2008-03-25
System and method for optimizing call routing to an agent Grant 7,236,583 - Beckstrom , et al. June 26, 2	2007-06-26
Greetings and announcements for a multimedia IP communication system Grant 7,215,745 - Peters May 8, 2	2007-05-08
Adaptive transaction guidance Grant 7,197,132 - Dezonno , et al. March 27, 2	2007-03-27
Personality based matching of callers to agents in a communication system Grant 7,184,540 - Dezonno , et al. February 27, 2	2007-02-27
Dynamic skill-based call routing Grant 7,133,520 - Doyle , et al. November 7, 2	2006-11-07
System and method for providing agent directed automatic call backs App 20060245577 - Mancuso; Richard ; et al.	2006-11-02
Business strategy transaction router App 20060248002 - Summer; Roger ; et al.	2006-11-02
Neural network for controlling calls in a telephone switch Grant 7,110,526 - Dezonno September 19, 2	2006-09-19
Multi-media transactions presentation based on user physical characteristics Grant 7,095,825 - James , et al. August 22, 2	2006-08-22
Selective messaging in a multiple messaging link environment Grant 7,095,843 - Dezonno August 22, 2	2006-08-22
Method and system for establishing voice communications using a computer network Grant 7,095,840 - Dezonno , et al. August 22, 2	2006-08-22
Method of providing a screen-pop via SIP Grant 7,085,368 - Hollatz August 1, 2	2006-08-01
Contact center business modeler App 20060147025 - Dezonno; Anthony ; et al.	2006-07-06
Media translator for transaction processing system Grant 7,058,578 - Michelson , et al. June 6, 2	2006-06-06
Providing customer data to an automatic call distribution system agent Grant 7,043,009 - Fischer , et al. May 9, 2	2006-05-09
Search agent for searching the internet Grant 7,043,521 - Eitel May 9, 2	2006-05-09
Method and apparatus for internet protocol transaction routing App 20060088024 - Beckstrom; Robert ; et al.	2006-04-27
Web callback through multimedia devices Grant 7,027,585 - Dezonno April 11, 2	2006-04-11
System and method for predictive contacts Grant 7,010,115 - Dezonno , et al. March 7, 2	2006-03-07
Method of collecting communication system information App 20060045067 - Dezonno; Anthony J. ; et al.	2006-03-02
Voice filter for normalizing an agent's emotional response Grant 7,003,462 - Shambaugh , et al. February 21, 2	2006-02-21
System and method for voice and data convergence App 20060023867 - Saleh; Nayel ; et al.	2006-02-02
Goal tender system and method App 20060026053 - Dezonno; Anthony J. ; et al.	2006-02-02
ACD multimedia customer contact routing with delay announcements Grant 6,990,524 - Hymel January 24, 2	2006-01-24
System and method of changing entity configuration information while automatically monitoring and displaying such information in a call center Grant 6,987,846 - James January 17, 2	2006-01-17
Method and apparatus for detecting echo cancellers Grant 6,970,559 - Zdenek , et al. November 29, 2	2005-11-29
Method of creating scripts by translating agent/customer conversations Grant 6,970,821 - Shambaugh , et al. November 29, 2	2005-11-29
Streaming announcements to agents of an ACD Grant 6,968,368 - Eitel , et al. November 22, 2	2005-11-22
Contact center data integration with enterprise applications Grant 6,961,419 - Power , et al. November 1, 2	2005-11-01
Method selecting actions or phases for an agent by analyzing conversation content and emotional inflection Grant 6,959,080 - Dezonno , et al. October 25, 2	2005-10-25
Method and apparatus for allocating resources of a contact center Grant 6,947,988 - Saleh September 20, 2	2005-09-20
Internet web site with audio interconnect and automatic call distributor Grant 6,934,277 - Werve , et al. August 23, 2	2005-08-23
Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application Grant 6,931,119 - Michelson , et al. August 16, 2	2005-08-16
Emergency services management network utilizing broadband voice over data networks Grant 6,914,896 - Tomalewicz July 5, 2	2005-07-05
Timeslot interchange circuit supporting PCM, ADPCM, and multiple data channel connectivity to T1 and E1 circuits Grant 6,901,077 - Jones May 31, 2	2005-05-31
Method of providing background and video patterns Grant 6,885,744 - Bluestein , et al. April 26, 2	2005-04-26
Multi-media transactions presentation based on user physical characteristics App 20050069094 - James, Eric ; et al.	2005-03-31
Data session notification means and method App 20050071178 - Beckstrom, Robert ; et al.	2005-03-31
Contact manipulaton and retrieval system App 20050068940 - Saleh, Nayel ; et al.	2005-03-31
Method of optimizing call center resources based upon statistics Grant 6,870,926 - Shambaugh , et al. March 22, 2	2005-03-22
Customer touch-point scoring system Grant 6,868,153 - Dezonno , et al. March 15, 2	2005-03-15
Skill based chat function in a communication system App 20050047583 - Sumner, Roger ; et al.	2005-03-03
Contact center autopilot algorithms Grant 6,856,680 - Mengshoel , et al. February 15, 2	2005-02-15
Contact center autopilot architecture Grant 6,853,721 - Mengshoel , et al. February 8, 2	2005-02-08
Multi-site responsibility-based routing Grant 6,842,515 - Mengshoel , et al. January 11, 2	2005-01-11
Tracking agent call processing locations in connection with an automatic call distribution system Grant 6,816,733 - Dezonno , et al. November 9, 2	2004-11-09
System and method for providing informative communication Grant 6,810,077 - Dezonno October 26, 2	2004-10-26
Method and apparatus for agent optimization using speech synthesis and recognition Grant 6,771,746 - Shambaugh , et al. August 3, 2	2004-08-03
Standalone ACD system with native signaling system 7 capability Grant 6,754,327 - Baker , et al. June 22, 2	2004-06-22
System and method for providing informative communication App 20040105534 - Dezonno, Anthony	2004-06-03
Method and apparatus for detecting echo cancellers App 20040062385 - Zdenek, Jerrold Scott ; et al.	2004-04-01
Method selecting actions or phases for an agent by analyzing conversation content and emotional inflection App 20040062364 - Dezonno, Anthony J. ; et al.	2004-04-01
Method and apparatus for determining a real time average speed of answer in an automatic call distribution system App 20040028211 - Culp, Christopher G. ; et al.	2004-02-12
Automatic contact distribution system definable agent log-off reasons Grant 6,654,798 - Skibinski , et al. November 25, 2	2003-11-25
Utilization of agent idle time in a communication system App 20030191632 - Sumner, Roger A. ; et al.	2003-10-09
Method and system for transacting and negotiating business over a communication network using an infomediary computer App 20030171995 - Dezonno, Anthony J. ; et al.	2003-09-11
Method and system for adding text data to data communication sessions App 20030172185 - Dezonno, Anthony J.	2003-09-11