Power; Mark J.

Patent Applications and Registrations

Patent applications and USPTO patent grants for Power; Mark J..The latest application filed is for "voice filter for normalizing and agent's emotional response".

Company Profile

0.18.18

Power; Mark J. - Carol Stream IL
Power; Mark J. - Carl Stream IL

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
Method and apparatus for assigning priorities by applying dynamically-changeable business rules Grant 7,492,888 - Power , et al. February 17, 2	2009-02-17
Best practices learning for agents in a communication system Grant 7,460,659 - Shambaugh , et al. December 2, 2	2008-12-02
Method of delivering enterprise data through a call center Grant 7,369,653 - Dezonno , et al. May 6, 2	2008-05-06
Personality based matching of callers to agents in a communication system Grant 7,184,540 - Dezonno , et al. February 27, 2	2007-02-27
Third party coaching for agents in a communication system Grant 7,151,826 - Shambaugh , et al. December 19, 2	2006-12-19
Voice filter for normalizing an agents response by altering emotional and word content Grant 7,085,719 - Shambaugh , et al. August 1, 2	2006-08-01
Media translator for transaction processing system Grant 7,058,578 - Michelson , et al. June 6, 2	2006-06-06
Voice filter for normalizing an agent's emotional response Grant 7,003,462 - Shambaugh , et al. February 21, 2	2006-02-21
Method of creating scripts by translating agent/customer conversations Grant 6,970,821 - Shambaugh , et al. November 29, 2	2005-11-29
Contact center data integration with enterprise applications Grant 6,961,419 - Power , et al. November 1, 2	2005-11-01
Method selecting actions or phases for an agent by analyzing conversation content and emotional inflection Grant 6,959,080 - Dezonno , et al. October 25, 2	2005-10-25
Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application Grant 6,931,119 - Michelson , et al. August 16, 2	2005-08-16
Voice filter for normalizing and agent's emotional response App 20050119893 - Shambaugh, Craig R. ; et al.	2005-06-02
Method of providing background and video patterns Grant 6,885,744 - Bluestein , et al. April 26, 2	2005-04-26
Method of optimizing call center resources based upon statistics Grant 6,870,926 - Shambaugh , et al. March 22, 2	2005-03-22
Tracking agent call processing locations in connection with an automatic call distribution system Grant 6,816,733 - Dezonno , et al. November 9, 2	2004-11-09
Natural language agent for monitoring a threaded discussion Grant 6,804,668 - Shambaugh , et al. October 12, 2	2004-10-12
Personality based routing App 20040101127 - Dezonno, Anthony J. ; et al.	2004-05-27
Virtual reality enabled transaction processing system App 20040103038 - Power, Mark J. ; et al.	2004-05-27
System and method for predicting customer contact outcomes App 20040098274 - Dezonno, Anthony J. ; et al.	2004-05-20
Method selecting actions or phases for an agent by analyzing conversation content and emotional inflection App 20040062364 - Dezonno, Anthony J. ; et al.	2004-04-01
Third party coaching for agents in a communication system App 20040062363 - Shambaugh, Craig R. ; et al.	2004-04-01
Best practices learning for agents in a communication system App 20040062381 - Shambaugh, Craig R. ; et al.	2004-04-01
Method and apparatus for assigning priorities by applying dynamically-changeable business rules App 20040057570 - Power, Mark J. ; et al.	2004-03-25
Media translator for transaction processing system App 20040059580 - Michelson, Mark J. ; et al.	2004-03-25
Method and apparatus for inquiry resolution in a transaction processing system App 20040042611 - Power, Mark J. ; et al.	2004-03-04
Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application App 20040042612 - Michelson, Mark J. ; et al.	2004-03-04
Utilization of agent idle time in a communication system App 20030191632 - Sumner, Roger A. ; et al.	2003-10-09
Contact center data integration with enterprise applications App 20030185381 - Power, Mark J. ; et al.	2003-10-02
Method and system for transacting and negotiating business over a communication network using an infomediary computer App 20030171995 - Dezonno, Anthony J. ; et al.	2003-09-11
Method of modifying speech to provide a user selectable dialect Grant 6,598,021 - Shambaugh , et al. July 22, 2	2003-07-22
Method of providing background and video patterns App 20030118173 - Bluestein, Jared ; et al.	2003-06-26
Method and apparatus for sharing customer data App 20030097339 - Funck, David A. ; et al.	2003-05-22
Method of optimizing call center resources based upon statistics App 20030086557 - Shambaugh, Craig R. ; et al.	2003-05-08
Method of delivering enterprise data through a call center App 20030086553 - Dezonno, Anthony J. ; et al.	2003-05-08
Method of natural language communication using a mark-up language Grant 6,308,154 - Williams , et al. October 23, 2	2001-10-23

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