| Patent | Date |
|---|
Adjusting Content Presentation Based On Paralinguistic Information
App 20220284473 - INDYK; Benjamin ; et al. | 2022-09-08 |
Method and system for generating real-time personalized advertisements in data management self-help systems
Grant 11,436,642 - Podgorny , et al. September 6, 2 | 2022-09-06 |
Method and system for increasing use of mobile devices to provide answer content in a question and answer based customer support system
Grant 11,429,988 - Podgorny , et al. August 30, 2 | 2022-08-30 |
Method and system for facilitating user support using multimodal information
Grant 11,423,314 - Podgorny , et al. August 23, 2 | 2022-08-23 |
Search results by recency boosting customer support content
Grant 11,423,411 - Podgorny , et al. August 23, 2 | 2022-08-23 |
Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms
Grant 11,403,715 - Podgorny , et al. August 2, 2 | 2022-08-02 |
Adjusting content presentation based on paralinguistic information
Grant 11,373,207 - Indyk , et al. June 28, 2 | 2022-06-28 |
Generating self-support metrics based on paralinguistic information
Grant 11,354,754 - Indyk , et al. June 7, 2 | 2022-06-07 |
Integrating automatic speech recognition and community question answering
Grant 11,341,955 - Podgorny , et al. May 24, 2 | 2022-05-24 |
Question prioritization in community-driven question-and-answer systems
Grant 11,334,820 - Podgorny , et al. May 17, 2 | 2022-05-17 |
Predicting Application Conversion Using Eye Tracking
App 20220084058 - PODGORNY; Igor A. ; et al. | 2022-03-17 |
Method and system for user experience personalization in data management systems using machine learning
Grant 11,269,665 - Podgorny , et al. March 8, 2 | 2022-03-08 |
User support with integrated conversational user interfaces and social question answering
Grant 11,256,733 - Cannon , et al. February 22, 2 | 2022-02-22 |
Processing And Re-using Assisted Support Data To Increase A Self-support Knowledge Base
App 20220027745 - Podgorny; Igor A. ; et al. | 2022-01-27 |
Predicting application conversion using eye tracking
Grant 11,222,351 - Podgorny , et al. January 11, 2 | 2022-01-11 |
Integrating virtual and human agents in a multi-channel support system for complex software applications
Grant 11,163,778 - Indyk , et al. November 2, 2 | 2021-11-02 |
Integrating Automatic Speech Recognition And Community Question Answering
App 20210327412 - Podgorny; Igor A. ; et al. | 2021-10-21 |
Processing and re-using assisted support data to increase a self-support knowledge base
Grant 11,144,836 - Podgorny , et al. October 12, 2 | 2021-10-12 |
Neural network system for text classification
Grant 11,138,382 - Podgorny , et al. October 5, 2 | 2021-10-05 |
System and method for responding to search queries using customer self-help systems associated with a plurality of data management systems
Grant 11,093,951 - Podgorny , et al. August 17, 2 | 2021-08-17 |
Predicting Application Conversion Using Eye Tracking
App 20210209633 - PODGORNY; Igor A. ; et al. | 2021-07-08 |
Method And System For Facilitating User Support Using Multimodal Information
App 20210133581 - Podgorny; Igor A. ; et al. | 2021-05-06 |
1307458USCON1 search engine optimization in social question and answer systems
Grant 10,997,254 - Podgorny , et al. May 4, 2 | 2021-05-04 |
Predicting application conversion using eye tracking
Grant 10,990,996 - Podgorny , et al. April 27, 2 | 2021-04-27 |
User Support With Integrated Conversational User Interfaces And Social Question Answering
App 20210081443 - CANNON; Matthew ; et al. | 2021-03-18 |
Smart Question and Answer Optimizer
App 20210065018 - PODGORNY; Igor A. ; et al. | 2021-03-04 |
Method and system for providing real time search preview personalization in data management systems
Grant 10,922,367 - Podgorny , et al. February 16, 2 | 2021-02-16 |
Neural Network System For Text Classification
App 20210034707 - Podgorny; Igor A. ; et al. | 2021-02-04 |
User support with integrated conversational user interfaces and social question answering
Grant 10,878,008 - Cannon , et al. December 29, 2 | 2020-12-29 |
Content-dependent processing of questions and answers
Grant 10,860,661 - Wang , et al. December 8, 2 | 2020-12-08 |
Method and system for question prioritization based on analysis of the question content and predicted asker engagement before answer content is generated
Grant 10,861,023 - Cannon , et al. December 8, 2 | 2020-12-08 |
Method And System For Increasing Use Of Mobile Devices To Provide Answer Content In A Question And Answer Based Customer Support System
App 20200357009 - Podgorny; Igor A. ; et al. | 2020-11-12 |
Method And System For Providing Domain-specific And Dynamic Type Ahead Suggestions For Search Query Terms
App 20200327622 - Podgorny; Igor A. ; et al. | 2020-10-15 |
Adjusting a ranking of information content of a software application based on feedback from a user
Grant 10,770,062 - Chan , et al. Sep | 2020-09-08 |
Personalized support routing based on paralinguistic information
Grant 10,771,627 - Indyk , et al. Sep | 2020-09-08 |
Method and system for increasing use of mobile devices to provide answer content in a question and answer based customer support system
Grant 10,755,294 - Podgorny , et al. A | 2020-08-25 |
Method and system for determining levels of search sophistication for users of a customer self-help system to personalize a content search user experience provided to the users and to increase a likelihood of user satisfaction with the search experience
Grant 10,748,157 - Indyk , et al. A | 2020-08-18 |
Processing Unstructured Voice Of Customer Feedback For Improving Content Rankings In Customer Support Systems
App 20200250215 - Kind Code | 2020-08-06 |
Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms with a customer self-service system for a tax return preparation system
Grant 10,733,677 - Podgorny , et al. | 2020-08-04 |
Personalized Support Routing Based On Paralinguistic Information
App 20200220975 - INDYK; Benjamin ; et al. | 2020-07-09 |
Generating Self-support Metrics Based On Paralinguistic Information
App 20200184570 - Indyk; Benjamin ; et al. | 2020-06-11 |
Integrating multi-channel inputs to determine user preferences
Grant 10,649,725 - Indyk , et al. | 2020-05-12 |
Navigating To User Content In A Financial Management System
App 20200134738 - Goodyear; Todd Frey ; et al. | 2020-04-30 |
Search Results By Recency Boosting Customer Support Content
App 20200134635 - Podgorny; Igor A. ; et al. | 2020-04-30 |
Personalized support routing based on paralinguistic information
Grant 10,623,573 - Indyk , et al. | 2020-04-14 |
Determining application experience based on paralinguistic information
Grant 10,614,806 - Indyk , et al. | 2020-04-07 |
Automated Search Recipe Generation
App 20200104305 - WEI; Ling Feng ; et al. | 2020-04-02 |
Processing unstructured voice of customer feedback for improving content rankings in customer support systems
Grant 10,599,699 - Bartolome , et al. | 2020-03-24 |
Generating self-support metrics based on paralinguistic information
Grant 10,573,311 - Indyk , et al. Feb | 2020-02-25 |
Method and system for searching for and navigating to user content and other user experience pages in a financial management system with a customer self-service system for the financial management system
Grant 10,572,954 - Goodyear , et al. Feb | 2020-02-25 |
Method and system for improving search results by recency boosting customer support content for a customer self-help system associated with one or more financial management systems
Grant 10,552,843 - Podgorny , et al. Fe | 2020-02-04 |
Method And System For Question Prioritization Based On Analysis Of The Question Content And Predicted Asker Engagement Before An
App 20200027095 - Cannon; Matthew ; et al. | 2020-01-23 |
Automated search recipe generation
Grant 10,528,576 - Wei , et al. J | 2020-01-07 |
Personalized Support Routing Based On Paralinguistic Information
App 20200007687 - INDYK; Benjamin ; et al. | 2020-01-02 |
Adjusting A Ranking Of Information Content Of A Software Application Based On Feedback From A User
App 20190392817 - CHAN; Raymond ; et al. | 2019-12-26 |
Method and system for personalizing software based on real time tracking of voice-of-customer feedback
Grant 10,496,637 - Podgorny , et al. De | 2019-12-03 |
Method and system for pro-active detection and correction of low quality questions in a question and answer based customer support system
Grant 10,475,043 - Podgorny , et al. Nov | 2019-11-12 |
Method and system for question prioritization based on analysis of the question content and predicted asker engagement before answer content is generated
Grant 10,475,044 - Cannon , et al. Nov | 2019-11-12 |
Method and system for improving content searching in a question and answer customer support system by using a crowd-machine learning hybrid predictive model
Grant 10,467,541 - Podgorny , et al. No | 2019-11-05 |
Method and system for crowdsourcing the detection of usability issues in a tax return preparation system
Grant 10,460,398 - Gielow , et al. Oc | 2019-10-29 |
Method and system for providing domain-specific incremental search results with a customer self-service system for a financial management system
Grant 10,445,332 - Indyk , et al. Oc | 2019-10-15 |
Question Prioritization In Community-driven Question-and-answer Systems
App 20190303802 - PODGORNY; Igor A. ; et al. | 2019-10-03 |
Personalized support routing based on paralinguistic information
Grant 10,412,223 - Indyk , et al. Sept | 2019-09-10 |
Adjusting a ranking of information content of a software application based on feedback from a user
Grant 10,410,628 - Chan , et al. Sept | 2019-09-10 |
Method and system for increasing internet traffic to a question and answer customer support system
Grant 10,394,804 - Podgorny , et al. A | 2019-08-27 |
Question prioritization in community-driven question-and-answer systems
Grant 10,366,349 - Podgorny , et al. July 30, 2 | 2019-07-30 |
Method and system for applying probabilistic topic models to content in a tax environment to improve user satisfaction with a question and answer customer support system
Grant 10,268,956 - Podgorny , et al. | 2019-04-23 |
Method and system for performing a probabilistic topic analysis of search queries for a customer support system
Grant 10,242,093 - Podgorny , et al. | 2019-03-26 |
Personalized Support Routing Based On Paralinguistic Information
App 20190075204 - INDYK; Benjamin ; et al. | 2019-03-07 |
Adjusting user experience based on paralinguistic information
Grant 10,210,867 - Chan , et al. Feb | 2019-02-19 |
System and method for auto-curation of Q and A websites for search engine optimization
Grant 10,191,985 - Sarshar , et al. Ja | 2019-01-29 |
Informing a support agent of a paralinguistic emotion signature of a user
Grant 10,192,569 - Indyk , et al. Ja | 2019-01-29 |
System And Method For Identifying And Providing Personalized Self-help Content With Artificial Intelligence In A Customer Self-help System
App 20190018692 - Indyk; Benjamin ; et al. | 2019-01-17 |
Method And System For Providing Real Time Search Preview Personalization In Data Management Systems
App 20190018899 - Podgorny; Igor A. ; et al. | 2019-01-17 |
Method and system for crowdsourcing software quality testing and error detection in a tax return preparation system
Grant 10,162,734 - Podgorny , et al. Dec | 2018-12-25 |
Generating self-support metrics based on paralinguistic information
Grant 10,147,424 - Indyk , et al. De | 2018-12-04 |
Method and system for determining a level of popularity of submission content, prior to publicizing the submission content with a question and answer support system
Grant 10,147,037 - Podgorny , et al. De | 2018-12-04 |
Integrating Virtual And Human Agents In A Multi-channel Support System For Complex Software Applications
App 20180341685 - INDYK; Benjamin ; et al. | 2018-11-29 |
System and method for managing social-based questions and answers
Grant 10,140,578 - Podgorny , et al. Nov | 2018-11-27 |
Personalized support routing based on paralinguistic information
Grant 10,135,989 - Indyk , et al. November 20, 2 | 2018-11-20 |
Method and system for facilitating the production of answer content from a mobile device for a question and answer based customer support system
Grant 10,134,050 - Hung , et al. November 20, 2 | 2018-11-20 |
Adjusting A Ranking Of Information Content Of A Software Application Based On Feedback From A User
App 20180293976 - CHAN; Raymond ; et al. | 2018-10-11 |
Method and system for routing a question based on analysis of the question content and predicted user satisfaction with answer content before the answer content is generated
Grant 10,083,213 - Podgorny , et al. September 25, 2 | 2018-09-25 |
Determining application experience based on paralinguistic information
Grant 10,049,664 - Indyk , et al. August 14, 2 | 2018-08-14 |
Semantic knowledge base for tax preparation
Grant 10,042,836 - Wang , et al. August 7, 2 | 2018-08-07 |
Search engine optimization in social question and answer systems
Grant 10,031,970 - Podgorny , et al. July 24, 2 | 2018-07-24 |
Adjusting a ranking of information content of a software application based on feedback from a user
Grant 10,019,988 - Chan , et al. July 10, 2 | 2018-07-10 |
Method And System For Providing Domain-specific And Dynamic Type Ahead Suggestions For Search Query Terms With A Customer Self-service System For A Tax Return Preparation System
App 20180108093 - Podgorny; Igor A. ; et al. | 2018-04-19 |
Method And System For Searching For And Navigating To User Content And Other User Experience Pages In A Financial Management System With A Customer Self-service System For The Financial Management System
App 20180108092 - Goodyear; Todd Frey ; et al. | 2018-04-19 |
System and method for increasing online conversion rate of potential users
Grant 9,947,028 - Podgorny , et al. April 17, 2 | 2018-04-17 |
Method And System For Providing Domain-specific Incremental Search Results With A Customer Self-service System For A Financial Management System
App 20180089283 - Indyk; Benjamin ; et al. | 2018-03-29 |
Method And System For Improving Content Searching In A Question And Answer Customer Support System By Using A Crowd-machine Learning Hybrid Predictive Model
App 20180032890 - Podgorny; Igor A. ; et al. | 2018-02-01 |
Content-dependent processing of questions and answers
Grant 9,817,897 - Wang , et al. November 14, 2 | 2017-11-14 |
Adjusting user experience based on paralinguistic information
Grant 9,818,406 - Chan , et al. November 14, 2 | 2017-11-14 |
Method And System For Personalizing Software Based On Real Time Tracking Of Voice-of-customer Feedback
App 20170235789 - PODGORNY; Igor A. ; et al. | 2017-08-17 |
Method And System For Performing A Probabilistic Topic Analysis Of Search Queries For A Customer Support System
App 20170124184 - Podgorny; Igor A. ; et al. | 2017-05-04 |
Method And System For Applying Probabilistic Topic Models To Content In A Tax Environment To Improve User Satisfaction With A Question And Answer Customer Support System
App 20170032251 - Podgorny; Igor A. ; et al. | 2017-02-02 |
Method And System For Pro-active Detection And Correction Of Low Quality Questions In A Question And Answer Based Customer Support System
App 20160217472 - Podgorny; Igor A. ; et al. | 2016-07-28 |
Modifying software based on tracked activities
Grant 8,806,444 - Podgorny , et al. August 12, 2 | 2014-08-12 |
System and method for ranking a posting
Grant 8,670,968 - Podgorny , et al. March 11, 2 | 2014-03-11 |
Real-time user behavior prediction
Grant 8,468,110 - Podgorny , et al. June 18, 2 | 2013-06-18 |
Real-time tracking of user-application interaction
Grant 8,386,966 - Attinasi , et al. February 26, 2 | 2013-02-26 |
Context based interactive search
Grant 8,341,167 - Podgorny , et al. December 25, 2 | 2012-12-25 |
System and method for ranking a posting
Grant 8,311,792 - Podgorny , et al. November 13, 2 | 2012-11-13 |
Method and system for classifying postings in a forum
Grant 8,165,997 - Podgorny , et al. April 24, 2 | 2012-04-24 |
Method and system for generating a dynamic help document
Grant 8,019,753 - Podgorny , et al. September 13, 2 | 2011-09-13 |
Method And System For Generating A Dynamic Help Document
App 20100076998 - Podgorny; Igor A. ; et al. | 2010-03-25 |
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