Patent | Date |
---|
Dynamic firewalls and forensic gateways Grant 10,848,465 - Yajnik , et al. November 24, 2 | 2020-11-24 |
Contact Center Transaction System That Uses A Distributed Digital Ledger App 20200351399 - Young; John ;   et al. | 2020-11-05 |
Artificial Intelligence Driven Call Routing System App 20200314245 - Chavez; David ;   et al. | 2020-10-01 |
Service implementing a work flow based on image analysis Grant 10,671,847 - Chavez , et al. | 2020-06-02 |
Intelligent Multi-channel Interaction Management Within A Contact Center Communication System App 20200145534 - Chavez; David ;   et al. | 2020-05-07 |
Methods and systems for creating and exchanging a device specific blockchain for device authentication Grant 10,212,145 - Chavez , et al. Feb | 2019-02-19 |
Service Implementing A Work Flow Based On Image Analysis App 20180341806 - Chavez; David ;   et al. | 2018-11-29 |
Dynamic selection of communication mode, application, and/or device using context and policy Grant 9,819,794 - Krishnaswamy , et al. November 14, 2 | 2017-11-14 |
Smartphone Fraud-proof Authorization And Authentication For Secure Interactions App 20170295157 - Chavez; David ;   et al. | 2017-10-12 |
Dynamic Firewalls And Forensic Gateways App 20170250956 - Yajnik; Shalini ;   et al. | 2017-08-31 |
Dynamic Selection Of Communication Mode, Application, And/or Device Using Context And Policy App 20160344867 - Krishnaswamy; Venkatesh ;   et al. | 2016-11-24 |
Enhanced Customer Journey Using Multichannel Contact Center App 20160212265 - Philonenko; Laurent ;   et al. | 2016-07-21 |
Method and apparatus for using mobility information to select profiles in network systems Grant 8,886,156 - Khouri , et al. November 11, 2 | 2014-11-11 |
Using gestures to schedule and manage meetings Grant 8,782,566 - Sarkar , et al. July 15, 2 | 2014-07-15 |
Self-adjusting email subject and email subject history Grant 8,645,430 - Khouri , et al. February 4, 2 | 2014-02-04 |
Text oriented, user-friendly editing of a voicemail message Grant 08620654 - | 2013-12-31 |
Text oriented, user-friendly editing of a voicemail message Grant 8,620,654 - Khouri , et al. December 31, 2 | 2013-12-31 |
Identification of multiple persons on a phone call Grant 8,340,270 - Jain , et al. December 25, 2 | 2012-12-25 |
Method and apparatus for maintaining dynamic queues in call centers using social network information Grant 8,290,139 - Kumar , et al. October 16, 2 | 2012-10-16 |
Using Gestures to Schedule and Manage Meetings App 20120216151 - Sarkar; Shantanu ;   et al. | 2012-08-23 |
Processing multi-party calls in a contact center Grant 8,218,753 - Khouri , et al. July 10, 2 | 2012-07-10 |
Method And Apparatus For Using Mobility Information To Select Profiles In Network Systems App 20110034152 - Khouri; Joseph F. ;   et al. | 2011-02-10 |
Automatic restriction of reply emails Grant 7,720,919 - Khouri , et al. May 18, 2 | 2010-05-18 |
Self-adjusting Email Subject And Email Subject History App 20100100370 - KHOURI; Joseph ;   et al. | 2010-04-22 |
Method And Apparatus For Maintaining Dynamic Queues In Call Centers Using Social Network Information App 20100027778 - Kumar; Sanjeev ;   et al. | 2010-02-04 |
Processing Multi-party Calls In A Contact Center App 20090262914 - Khouri; Joseph ;   et al. | 2009-10-22 |
Group Mute App 20090216835 - Jain; Mukul ;   et al. | 2009-08-27 |
Identification of multiple persons on a phone call App 20090086943 - Jain; Mukul ;   et al. | 2009-04-02 |
Text oriented, user-friendly editing of a voicemail message App 20090024389 - Khouri; Joseph F. ;   et al. | 2009-01-22 |
Automatic restriction of reply emails App 20080208988 - Khouri; Joseph F. ;   et al. | 2008-08-28 |
Queue prioritization based on competitive user input Grant 6,801,520 - Philonenko October 5, 2 | 2004-10-05 |
Instant message presence protocol for facilitating communication center activity App 20030009530 - Philonenko, Laurent ;   et al. | 2003-01-09 |
Queue prioritization based on competitive user input App 20020131399 - Philonenko, Laurent | 2002-09-19 |
Dynamically updated QoS parameterization according to expected business revenue App 20020087393 - Philonenko, Laurent | 2002-07-04 |