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Systems and methods for extended agent capacity
Grant 11,140,269 - Barinov , et al. October 5, 2 | 2021-10-05 |
Systems And Methods For Extended Agent Capacity
App 20200280635 - Barinov; Vitaly Y. ; et al. | 2020-09-03 |
System and method for assisting agents via artificial intelligence
Grant 10,750,019 - Petrovykh , et al. A | 2020-08-18 |
System and method for contact center shared economy
Grant 10,440,185 - Ristock , et al. O | 2019-10-08 |
Authentication system and method based on authentication annotations
Grant 10,356,103 - Petrovykh , et al. July 16, 2 | 2019-07-16 |
Interaction request processing according to client pre-configured schedule
Grant 10,348,899 - Petrovykh , et al. July 9, 2 | 2019-07-09 |
Customer-centric network-based conferencing
Grant 10,250,753 - Ristock , et al. | 2019-04-02 |
Method and system for integrating an interaction management system with a business rules management system
Grant 10,250,750 - Anisimov , et al. | 2019-04-02 |
System and method for intelligent task management and routing
Grant 10,162,685 - Ristock , et al. Dec | 2018-12-25 |
System and method for social message classification based on influence
Grant 10,142,477 - Khodorenko , et al. Nov | 2018-11-27 |
Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue
Grant RE47,138 - Petrovykh November 20, 2 | 2018-11-20 |
System and methods for integrating short message service messaging with contact center applications
Grant 10,097,689 - Anisimov , et al. October 9, 2 | 2018-10-09 |
Interaction Request Processing According To Client Pre-configured Schedule
App 20180205827 - Petrovykh; Yevgeniy ; et al. | 2018-07-19 |
Method And System For Integrating An Interaction Management System With A Business Rules Management System
App 20180167509 - Anisimov; Nikolay ; et al. | 2018-06-14 |
Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue
Grant RE46,853 - Petrovykh May 15, 2 | 2018-05-15 |
Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue
Grant RE46,852 - Petrovykh May 15, 2 | 2018-05-15 |
Interaction request processing according to client pre-configured schedule
Grant 9,948,781 - Petrovykh , et al. April 17, 2 | 2018-04-17 |
Method and apparatus for optimizing response time to events in queue
Grant RE46,776 - Petrovykh April 3, 2 | 2018-04-03 |
Method and system for integrating an interaction management system with a business rules management system
Grant 9,924,038 - Anisimov , et al. March 20, 2 | 2018-03-20 |
System and Method for Intelligent Task Management and Routing
App 20180074866 - Ristock; Herbert Willi Artur ; et al. | 2018-03-15 |
Authentication System And Method Based On Authentication Annotations
App 20180063134 - Petrovykh; Yevgeniy ; et al. | 2018-03-01 |
System And Method For Providing Secure Access To Electronic Records
App 20180060871 - Petrovykh; Yevgeniy ; et al. | 2018-03-01 |
Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives
Grant RE46,625 - Petrovykh December 5, 2 | 2017-12-05 |
System and method for intelligent task management and routing
Grant 9,823,949 - Ristock , et al. November 21, 2 | 2017-11-21 |
System and method for intelligent task management in a workbin
Grant 9,674,361 - Ristock , et al. June 6, 2 | 2017-06-06 |
Method and apparatus for optimizing response time to events in queue
Grant 9,648,168 - Petrovykh May 9, 2 | 2017-05-09 |
System And Method For Social Message Classification Based On Influence
App 20170126891 - Khodorenko; Alex ; et al. | 2017-05-04 |
Method And System For Integrating An Interaction Management System With A Business Rules Management System
App 20170118343 - Anisimov; Nikolay ; et al. | 2017-04-27 |
System And Methods For Integrating Short Message Service Messaging With Contact Center Applications
App 20170019536 - Anisimov; Nikolay ; et al. | 2017-01-19 |
System And Method For Contact Center Shared Economy
App 20170013132 - Ristock; Herbert Willi Artur ; et al. | 2017-01-12 |
Method and system for integrating an interaction management system with a business rules management system
Grant 9,538,010 - Anisimov , et al. January 3, 2 | 2017-01-03 |
System and Method for Intelligent Task Management in a Workbin
App 20160381222 - Ristock; Herbert Willi Artur ; et al. | 2016-12-29 |
System And Method For Intelligent Task Management And Routing
App 20160378569 - Ristock; Herbert Willi Artur ; et al. | 2016-12-29 |
Interaction Request Processing According To Client Pre-configured Schedule
App 20160381223 - Petrovykh; Yevgeniy ; et al. | 2016-12-29 |
System and method for controlling lifespan of interaction requests
Grant 9,525,640 - Ristock , et al. December 20, 2 | 2016-12-20 |
Method for monitoring and ranking web visitors and soliciting higher ranked visitors to engage in live assistance
Grant 9,519,906 - Anisimov , et al. December 13, 2 | 2016-12-13 |
System and method for social message classification based on influence
Grant 9,497,289 - Khodorenko , et al. November 15, 2 | 2016-11-15 |
Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives
Grant RE46,174 - Petrovykh October 4, 2 | 2016-10-04 |
System and methods for integrating short message service messaging with contact center applications
Grant 9,462,435 - Anisimov , et al. October 4, 2 | 2016-10-04 |
Interaction request processing according to client pre-configured schedule
Grant 9,444,936 - Petrovykh , et al. September 13, 2 | 2016-09-13 |
Method And Apparatus For Optimizing Response Time To Events In Queue
App 20160134754 - Petrovykh; Yevgeniy | 2016-05-12 |
Method And System For Integrating An Interaction Management System With A Business Rules Management System
App 20150312415 - Anisimov; Nikolay ; et al. | 2015-10-29 |
Method and system for integrating an interaction management system with a business rules management system
Grant 9,083,802 - Anisimov , et al. July 14, 2 | 2015-07-14 |
Method and apparatus for optimizing response time to events in queue
Grant 9,031,087 - Petrovykh May 12, 2 | 2015-05-12 |
Customer-centric Network-based Conferencing
App 20150092616 - Ristock; Herbert Willi Artur ; et al. | 2015-04-02 |
Interaction Request Processing According To Client Pre-configured Schedule
App 20150049869 - Petrovykh; Yevgeniy ; et al. | 2015-02-19 |
System And Methods For Integrating Short Message Service Messaging With Contact Center Applications
App 20150018022 - Anisimov; Nikolay ; et al. | 2015-01-15 |
Customer-centric network-based conferencing
Grant 8,934,612 - Ristock , et al. January 13, 2 | 2015-01-13 |
Method And Apparatus For Optimizing Response Time To Events In Queue
App 20140376716 - Petrovykh; Yevgeniy | 2014-12-25 |
System And Method For Controlling Lifespan Of Interaction Requests
App 20140372755 - Ristock; Herbert Willi Artur ; et al. | 2014-12-18 |
System and method for controlling lifespan of interaction requests
Grant 8,824,664 - Ristock , et al. September 2, 2 | 2014-09-02 |
System And Method For Social Message Classification Based On Influence
App 20140164502 - Khodorenko; Alex ; et al. | 2014-06-12 |
System and methods for integrating short message service messaging with contact center applications
Grant 8,718,690 - Anisimov , et al. May 6, 2 | 2014-05-06 |
Method And System For Integrating An Interaction Management System With A Business Rules Management System
App 20140119535 - Anisimov; Nikolay ; et al. | 2014-05-01 |
Method and system for integrating an interaction management system with a business rules management system
Grant 8,654,963 - Anisimov , et al. February 18, 2 | 2014-02-18 |
Customer-Centric Network-Based Conferencing
App 20130329865 - Ristock; Herbert Willi Artur ; et al. | 2013-12-12 |
Method And Apparatus For Optimizing Response Time To Events In Queue
App 20130145019 - Petrovykh; Yevgeniy | 2013-06-06 |
System and Methods for Integrating Short Message Service Messaging with Contact Center Applications
App 20120270580 - Anisimov; Nikolay ; et al. | 2012-10-25 |
System and methods for integrating short message service messaging with contact center applications
Grant 8,229,484 - Anisimov , et al. July 24, 2 | 2012-07-24 |
Method and Apparatus for Optimizing Response Time to Events in Queue
App 20110286444 - Petrovykh; Yevgeniy | 2011-11-24 |
Method and apparatus for optimizing response time to events in queue
Grant 7,929,562 - Petrovykh April 19, 2 | 2011-04-19 |
Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue
Grant 7,929,464 - Petrovykh April 19, 2 | 2011-04-19 |
System and Methods for Integrating Short Message Service Messaging with Contact Center Applications
App 20100317376 - Anisimov; Nikolay ; et al. | 2010-12-16 |
System and apparatus for pre-routing network events
Grant 7,853,717 - Petrovykh December 14, 2 | 2010-12-14 |
Method for Monitoring and Ranking Web Visitors and Soliciting Higher Ranked Visitors to Engage in Live Assistance
App 20100161540 - Anisimov; Nikolay ; et al. | 2010-06-24 |
Method and System for Integrating an Interaction Management System with a Business Rules Management System
App 20100158239 - Anisimov; Nikolay ; et al. | 2010-06-24 |
Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives
Grant 7,730,135 - Petrovykh June 1, 2 | 2010-06-01 |
System and apparatus for pre-routing network events
Grant 7,610,347 - Petrovykh October 27, 2 | 2009-10-27 |
Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue
Grant 7,586,859 - Petrovykh September 8, 2 | 2009-09-08 |
System and Apparatus for Pre-Routing Network Events
App 20090089451 - Petrovykh; Yevgeniy | 2009-04-02 |
Method and Apparatus for Intelligent Routing of Instant Messaging Presence Protocol (IMPP) Events Among a Group of Customer Service Representatives
App 20080071917 - Petrovykh; Yevgeniy | 2008-03-20 |
Method And Apparatus For Anticipating And Planning Communication-Center Resources Based On Evaluation Of Events Waiting In A Communication Center Master Queue
App 20080056165 - Petrovykh; Yevgeniy | 2008-03-06 |
System and Apparatus for Pre-Routing Network Events
App 20080002822 - Petrovykh; Yevgeniy | 2008-01-03 |
Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives
Grant 7,299,259 - Petrovykh November 20, 2 | 2007-11-20 |
System and apparatus for pre-routing network events
Grant 7,272,627 - Petrovykh September 18, 2 | 2007-09-18 |
Method and apparatus for anticipating and planning communicaiton-center resources based on evaluation of events waiting in a communicaiton center master queue
App 20050041580 - Petrovykh, Yevgeniy | 2005-02-24 |
Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue
Grant 6,822,945 - Petrovykh November 23, 2 | 2004-11-23 |
Method and apparatus for optimizing response time to events in queue
App 20030231647 - Petrovykh, Yevgeniy | 2003-12-18 |
Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue
App 20030037113 - Petrovykh, Yevgeniy | 2003-02-20 |
Instant message presence protocol for facilitating communication center activity
App 20030009530 - Philonenko, Laurent ; et al. | 2003-01-09 |
System and apparatus for pre-routing network events
App 20020087648 - Petrovykh, Yevgeniy | 2002-07-04 |
Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives
App 20020055975 - Petrovykh, Yevgeniy | 2002-05-09 |
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