PATEL; Labhesh

Patent Applications and Registrations

Patent applications and USPTO patent grants for PATEL; Labhesh.The latest application filed is for "machine learning for data extraction".

Company Profile

4.171.149

PATEL; Labhesh - Palo Alto CA
PATEL; Labhesh - Santa Clara CA
Patel; Labhesh - San Francisco CA
Patel; Labhesh - San Jose CA
Patel; Labhesh - Sunnyvale CA US
Patel; Labhesh - Mountain View CA US
- San Francisco CA US
Patel; Labhesh - US
Patel; Labhesh - San Franciso CA

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
Machine Learning For Data Extraction App 20220309813 - MELCHY; Pierre-Eric Michael Alix ; et al.	2022-09-29
Authentication Using Stored Authentication Image Data App 20220277065 - PATEL; Labhesh ; et al.	2022-09-01
Efficient Removal Of Personal Information From A Data Set App 20210224563 - PATEL; Labhesh	2021-07-22
Providing Outcome Explanation For Algorithmic Decisions App 20210226939 - PATEL; Labhesh	2021-07-22
Identification Document Database App 20210075788 - PASTERK; Thomas ; et al.	2021-03-11
Machine Learning For Isolated Data Sets App 20190370688 - PATEL; Labhesh	2019-12-05
System and Method for Automated Retrieval of Apparel Items and the Like App 20180276727 - Patel; Labhesh ; et al.	2018-09-27
System and Method for Automated Product Recommendations App 20180276731 - Patel; Labhesh ; et al.	2018-09-27
Scalable conference bridge Grant 10,009,389 - Shaffer , et al. June 26, 2	2018-06-26
System and method for computer originated audio file transmission Grant 9,294,330 - Shaffer , et al. March 22, 2	2016-03-22
Messaging system with content-based dynamic menu generation Grant 9,292,834 - Patel , et al. March 22, 2	2016-03-22
Method and system for automatically identifying wireless signal quality of a region Grant 9,258,724 - Shaffer , et al. February 9, 2	2016-02-09
System and method for navigating using multiple modalities Grant 9,250,084 - Shaffer , et al. February 2, 2	2016-02-02
Method and apparatus to process an incoming message Grant 9,215,194 - Shaffer , et al. December 15, 2	2015-12-15
Integrated alerting Grant 9,042,542 - Shaffer , et al. May 26, 2	2015-05-26
Techniques for alerting a user of unchecked messages before communication with a contact Grant 9,021,027 - Patel , et al. April 28, 2	2015-04-28
Method and apparatus for enhancing speaker selection Grant 8,971,511 - Shaffer , et al. March 3, 2	2015-03-03
Ad-hoc mobile IP network for intelligent transportation system Grant 8,938,353 - Patel , et al. January 20, 2	2015-01-20
Recognition of human gestures by a mobile phone Grant 8,817,061 - Shaffer , et al. August 26, 2	2014-08-26
Method and System for Automatically Identifying Wireless Signal Quality of a Region App 20140235177 - Shaffer; Shmuel ; et al.	2014-08-21
Scalable Conference Bridge App 20140198175 - Shaffer; Shmuel ; et al.	2014-07-17
Method and system for securing access to information in an automatic call distributor system Grant 8,731,175 - Shaffer , et al. May 20, 2	2014-05-20
Method and system for automatically identifying wireless signal quality of a region Grant 8,712,436 - Shaffer , et al. April 29, 2	2014-04-29
Ad-hoc Mobile Ip Network For Intelligent Transportation System App 20140095058 - Patel; Labhesh ; et al.	2014-04-03
Authorization to place calls by remote users Grant 8,687,785 - Katkam , et al. April 1, 2	2014-04-01
Ubiquitous transfer of a phone number to another phone Grant 8,675,849 - Shaffer , et al. March 18, 2	2014-03-18
Scalable conference bridge Grant 8,675,847 - Shaffer , et al. March 18, 2	2014-03-18
System and method for using mobile media players in a peer-to-peer network Grant 8,655,266 - Shaffer , et al. February 18, 2	2014-02-18
Method and System for Automatically Identifying Wireless Signal Quality of a Region App 20140031064 - Shaffer; Shmuel ; et al.	2014-01-30
Content sensitive do-not-disturb (DND) option for a communication system Grant 8,625,749 - Jain , et al. January 7, 2	2014-01-07
Ad-hoc mobile IP network for intelligent transportation system Grant 8,620,491 - Patel , et al. December 31, 2	2013-12-31
Ad-hoc mobile IP network for intelligent transportation system Grant 08620491 -	2013-12-31
Providing an endpoint access to a locked target Grant 8,618,908 - Shaffer , et al. December 31, 2	2013-12-31
Method and system for grouping voice messages Grant 8,588,377 - Shaffer , et al. November 19, 2	2013-11-19
Method And Apparatus To Process An Incoming Message App 20130301813 - Shaffer; Shmuel ; et al.	2013-11-14
System and method for leaving and retrieving electronic message notes Grant 8,572,170 - Shaffer , et al. October 29, 2	2013-10-29
Method and system for automatically identifying wireless signal quality of a region Grant 8,559,972 - Shaffer , et al. October 15, 2	2013-10-15
Method and system for blocking lower priority communications for improved automatic call distribution Grant 8,548,156 - Shaffer , et al. October 1, 2	2013-10-01
Ad-hoc Mobile Ip Network For Intelligent Transportation System App 20130253732 - Patel; Labhesh ; et al.	2013-09-26
Method and system for inserting advertisements in unified messaging solutions Grant 8,539,362 - Patel , et al. September 17, 2	2013-09-17
Method and system for recalling voicemail messages Grant 8,515,027 - Shaffer , et al. August 20, 2	2013-08-20
Method and apparatus to process an incoming message Grant 8,503,624 - Shaffer , et al. August 6, 2	2013-08-06
Secure voice communication channel for confidential messaging Grant 8,503,621 - Patel , et al. August 6, 2	2013-08-06
Supporting communication among endpoints in a geographical area Grant 8,494,548 - Shaffer , et al. July 23, 2	2013-07-23
Method and system for recording automatic call distributor calls Grant 8,488,775 - Shaffer , et al. July 16, 2	2013-07-16
Automated Provisioning Of Cellphone Plans Triggered By Mobile Device Management System Alerts And Usage Thresholds App 20130122882 - Patel; Labhesh ; et al.	2013-05-16
Method of responding to an incoming voice call Grant 8,442,206 - Khouri , et al. May 14, 2	2013-05-14
Method and system for transferring an automatic call distributor call Grant 8,442,208 - Shaffer , et al. May 14, 2	2013-05-14
System and Method for Computer Originated Audio File Transmission App 20130114621 - Shaffer; Shmuel ; et al.	2013-05-09
Techniques for integrating instant messaging with telephonic communication Grant 8,438,235 - Shaffer , et al. May 7, 2	2013-05-07
Mobile device safety Grant 8,432,275 - Patel , et al. April 30, 2	2013-04-30
System and method for controlling computer originated audio file transmission Grant 8,429,211 - Shaffer , et al. April 23, 2	2013-04-23
System and method for ensuring call privacy in a shared telephone environment Grant 8,428,238 - Jain , et al. April 23, 2	2013-04-23
Method and system for providing a contact attempt service Grant 8,412,173 - Patel , et al. April 2, 2	2013-04-02
Traffic predictive directions Grant 8,406,998 - Shaffer , et al. March 26, 2	2013-03-26
Camping on a conference or telephony port Grant 8,358,763 - Patel , et al. January 22, 2	2013-01-22
Techniques for marking and manipulating voice message segments through a telephone user interface Grant 8,358,756 - Khouri , et al. January 22, 2	2013-01-22
Mesh communication network and devices Grant 8,346,238 - Shaffer , et al. January 1, 2	2013-01-01
System and method for computer originated audio file transmission Grant 8,346,906 - Shaffer , et al. January 1, 2	2013-01-01
Method and system using presence information to improve services provided by automatic call distribution centers Grant 8,345,854 - Shaffer , et al. January 1, 2	2013-01-01
Facilitating real-time triggers in association with media streams Grant 8,341,663 - Shaffer , et al. December 25, 2	2012-12-25
Queuing and routing telephone calls Grant 8,320,876 - Shaffer , et al. November 27, 2	2012-11-27
Ad-hoc mobile IP network for intelligent transportation system Grant 8,311,726 - Patel , et al. November 13, 2	2012-11-13
Home entertainment system providing presence and mobility via remote control authentication Grant 8,299,889 - Kumar , et al. October 30, 2	2012-10-30
Forwarding one or more preferences during call forwarding Grant 8,300,627 - Jain , et al. October 30, 2	2012-10-30
Techniques for task management using presence Grant 8,286,183 - Baird , et al. October 9, 2	2012-10-09
Method and system for transferring a call at an automatic call distribution system Grant 8,284,920 - Shaffer , et al. October 9, 2	2012-10-09
Method and system for providing a camp-on service for a network service Grant 8,280,961 - Shaffer , et al. October 2, 2	2012-10-02
Floor control in multi-point conference systems Grant 8,269,817 - Kumar , et al. September 18, 2	2012-09-18
Call routing using voice signature and hearing characteristics Grant 8,270,593 - Patel , et al. September 18, 2	2012-09-18
Enhancing comprehension of phone conversation while in a noisy environment Grant 8,259,954 - Shaffer , et al. September 4, 2	2012-09-04
Location based handoff Grant 8,249,596 - Shaffer , et al. August 21, 2	2012-08-21
Integrated out-of-office assistant reminder tool Grant 8,205,163 - Shaffer , et al. June 19, 2	2012-06-19
Enhanced extension mobility Grant 8,194,836 - Shaffer , et al. June 5, 2	2012-06-05
System and method for providing interactive communications Grant 8,190,568 - Caballero-McCann , et al. May 29, 2	2012-05-29
Method and apparatus for scheduling automatic call distribution system callers Grant 8,175,257 - Shaffer , et al. May 8, 2	2012-05-08
Call priority based on audio stream analysis Grant 8,175,007 - Jain , et al. May 8, 2	2012-05-08
Apparatus and method for generating a message based on traffic flow Grant 8,164,488 - Shaffer , et al. April 24, 2	2012-04-24
Functionality distribution for a mobile endpoint Grant 8,165,566 - Shaffer , et al. April 24, 2	2012-04-24
Method and System for Inserting Advertisements in Unified Messaging Solutions App 20120089463 - Patel; Labhesh ; et al.	2012-04-12
Enhanced directory for communications devices Grant 8,130,927 - Jain , et al. March 6, 2	2012-03-06
Queuing And Routing Telephone Calls App 20120039451 - Shaffer; Shmuel ; et al.	2012-02-16
Method and system for automatic call distribution Grant 8,102,991 - Shaffer , et al. January 24, 2	2012-01-24
Method and system for providing a camp-on hold service Grant 8,102,985 - Shaffer , et al. January 24, 2	2012-01-24
Ad-hoc Mobile Ip Network For Intelligent Transportation System App 20120016536 - Patel; Labhesh ; et al.	2012-01-19
Video contact center facial expression analyzer module Grant 8,098,273 - Khouri , et al. January 17, 2	2012-01-17
Method and system for using signal quality information Grant 8,090,377 - Shaffer , et al. January 3, 2	2012-01-03
Method and system for inserting advertisements in unified messaging solutions Grant 8,082,510 - Patel , et al. December 20, 2	2011-12-20
System and method for integrated queue management Grant 8,081,749 - Shaffer , et al. December 20, 2	2011-12-20
System and method for associating due dates with messages Grant 8,077,842 - Patel , et al. December 13, 2	2011-12-13
Method and voice communicator to provide a voice communication Grant 8,077,838 - Patel , et al. December 13, 2	2011-12-13
Method and system for reserving facility resources for a conference Grant 8,077,635 - Shaffer , et al. December 13, 2	2011-12-13
Techniques for Marking and Manipulating Voice Message Segments Through a Telephone User Interface App 20110293079 - Khouri; Joseph ; et al.	2011-12-01
Queuing and routing telephone calls Grant 8,068,601 - Shaffer , et al. November 29, 2	2011-11-29
System and Method for Computer Originated Audio File Transmission App 20110249671 - Shaffer; Shmuel ; et al.	2011-10-13
Methods and systems for providing dynamic message content to callers on hold Grant 8,036,373 - Shaffer , et al. October 11, 2	2011-10-11
Ad-hoc mobile IP network for intelligent transportation system Grant 8,036,782 - Patel , et al. October 11, 2	2011-10-11
System and method for presence notification for video projection status Grant 8,005,912 - Pearce , et al. August 23, 2	2011-08-23
Techniques for marking and manipulating voice message segments through a telephone user interface Grant 8,000,456 - Khouri , et al. August 16, 2	2011-08-16
Method And System For Automatically Identifying Wireless Signal Quality Of A Region App 20110195680 - Shaffer; Shmuel ; et al.	2011-08-11
System and method for computer originated audio file transmission Grant 7,970,875 - Shaffer , et al. June 28, 2	2011-06-28
Method and system for handling calls at an automatic call distributor Grant 7,970,117 - Shaffer , et al. June 28, 2	2011-06-28
System and method for improved contact center services to disabled callers Grant 7,940,913 - Patel , et al. May 10, 2	2011-05-10
Method and system for automatically identifying wireless signal quality of a region Grant 7,941,108 - Shaffer , et al. May 10, 2	2011-05-10
Method and system for blocking communication within a conference service Grant 7,940,705 - Shaffer , et al. May 10, 2	2011-05-10
Ad-hoc Mobile Ip Network For Intelligent Transportation System App 20110106337 - Patel; Labhesh ; et al.	2011-05-05
Method and system for managing conference resources Grant 7,929,678 - Shaffer , et al. April 19, 2	2011-04-19
Method and System for Recording Automatic Call Distributor Calls App 20110075883 - Shaffer; Shmuel ; et al.	2011-03-31
Selective mute/unmute control over applications running on a PC Grant 7,911,983 - Patel , et al. March 22, 2	2011-03-22
Method and system for using presence information in error notification Grant 7,904,760 - Shaffer , et al. March 8, 2	2011-03-08
Voicemail messaging with dynamic content Grant 7,899,161 - Katkam , et al. March 1, 2	2011-03-01
Optimal call speed for call center agents Grant 7,864,944 - Khouri , et al. January 4, 2	2011-01-04
Method and system for providing a camp-on service Grant 7,853,001 - Shaffer , et al. December 14, 2	2010-12-14
Method and system for recording automatic call distributor calls Grant 7,848,510 - Shaffer , et al. December 7, 2	2010-12-07
Interaction based on facial recognition of conference participants Grant 7,847,815 - Patel , et al. December 7, 2	2010-12-07
Ad-hoc mobile IP network for intelligent transportation system Grant 7,813,843 - Patel , et al. October 12, 2	2010-10-12
Method and system for handling calls at an automatic call distribution system Grant 7,813,493 - Shaffer , et al. October 12, 2	2010-10-12
Method and system for providing agent training Grant 7,801,295 - Patel , et al. September 21, 2	2010-09-21
Call centers with image or video based priority Grant 7,792,277 - Shaffer , et al. September 7, 2	2010-09-07
Method and system for providing a conference service using speaker selection Grant 7,778,206 - Shaffer , et al. August 17, 2	2010-08-17
System and method for providing a reverse camp-on feature in a communications environment Grant 7,769,156 - Shaffer , et al. August 3, 2	2010-08-03
Techniques for tracking communication frequency across communication modalities Grant 7,764,951 - Patel , et al. July 27, 2	2010-07-27
Enhanced call pickup Grant 7,751,545 - Shaffer , et al. July 6, 2	2010-07-06
Techniques for providing caller ID of participants in a conference call invitation Grant 7,743,101 - Shaffer , et al. June 22, 2	2010-06-22
Method for coordinating a set of related tasks and events by reducing duplicated effort Grant 7,716,671 - Lee , et al. May 11, 2	2010-05-11
Integrated mobile communication and broadcast program reproduction device Grant 7,706,741 - Patel , et al. April 27, 2	2010-04-27
Multiple device and/or user association Grant 7,703,691 - Patel , et al. April 27, 2	2010-04-27
Method and system for communicating with an automatic call distributor system agent Grant 7,706,522 - Shaffer , et al. April 27, 2	2010-04-27
Method and system for managing communication sessions between a text-based and a voice-based client Grant 7,702,792 - Shaffer , et al. April 20, 2	2010-04-20
System and method for return to agents during a contact center session Grant 7,693,274 - Eppel , et al. April 6, 2	2010-04-06
Dynamic speed dial number mapping Grant 7,688,967 - Patel , et al. March 30, 2	2010-03-30
System and method for providing a presence based Camp-On feature in a communications environment Grant 7,684,434 - Shaffer , et al. March 23, 2	2010-03-23
System and method for employing state information to enhance network functionality Grant 7,660,405 - Jain , et al. February 9, 2	2010-02-09
Method and system for automatic call distribution based on customized logic relating to agent behavior Grant 7,657,263 - Chahrouri , et al. February 2, 2	2010-02-02
Method and apparatus to provide data to an interactive voice response (IVR) system Grant 7,653,183 - Patel , et al. January 26, 2	2010-01-26
Floor Control In Multi-point Conference Systems App 20100013905 - Kumar; Sanjeev ; et al.	2010-01-21
Method and system for distributing calls Grant 7,630,487 - Shaffer , et al. December 8, 2	2009-12-08
Enhanced Directory For Communications Devices App 20090274283 - Jain; Mukul ; et al.	2009-11-05
Automated system and method for handling human and caller queues Grant 7,606,360 - Patel , et al. October 20, 2	2009-10-20
System and method for providing fault tolerant IP services Grant 7,602,704 - Shaffer , et al. October 13, 2	2009-10-13
Method and system for caller association Grant 7,602,894 - Shaffer , et al. October 13, 2	2009-10-13
System And Method For Leaving And Retrieving Electronic Message Notes App 20090210496 - Shaffer; Shmuel ; et al.	2009-08-20
Traffic Predictive Directions App 20090204320 - Shaffer; Shmuel ; et al.	2009-08-13
Location Based Handoff App 20090203394 - Shaffer; Shmuel ; et al.	2009-08-13
Traffic Flow Based Displays App 20090184843 - Shaffer; Shmuel ; et al.	2009-07-23
Mobile Device Safety App 20090179752 - Patel; Labhesh ; et al.	2009-07-16
System and Method for Using an Aggregation Server with Client Devices App 20090157842 - Shaffer; Shmuel ; et al.	2009-06-18
System and Method for Using Mobile Media Players in a Peer-to-Peer Network App 20090158382 - Shaffer; Shmuel ; et al.	2009-06-18
Home entertainment system providing presence and mobility via remote control authentication App 20090146779 - Kumar; Sanjeev ; et al.	2009-06-11
System and method for recovering from endpoint failure in a communication session Grant 7,539,127 - Shaffer , et al. May 26, 2	2009-05-26
Supporting Communication Among Endpoints In A Geographical Area App 20090131085 - Shaffer; Shmuel ; et al.	2009-05-21
Providing An Endpoint Access To A Locked Target App 20090128285 - Shaffer; Shmuel ; et al.	2009-05-21
Communication Processing Based on Television Use App 20090125948 - Kuhlke; Matthew R. ; et al.	2009-05-14
System and method for voice scheduling and multimedia alerting Grant 7,532,877 - Lee , et al. May 12, 2	2009-05-12
Customizing A Target Using An Endpoint App 20090119115 - Shaffer; Shmuel ; et al.	2009-05-07
Mesh Communication Network and Devices App 20090111456 - Shaffer; Shmuel ; et al.	2009-04-30
Functionality Distribution for a Mobile Endpoint App 20090111431 - Shaffer; Shmuel ; et al.	2009-04-30
System and method for securing transactions in a contact center environment Grant 7,523,859 - Patel , et al. April 28, 2	2009-04-28
Facilitating Real-time Triggers In Association With Media Streams App 20090100468 - Shaffer; Shmuel ; et al.	2009-04-16
Enhancing Comprehension Of Phone Conversation While In A Noisy Environment App 20090097677 - Shaffer; Shmuel ; et al.	2009-04-16
Call Routing Using Voice Signature And Hearing Characteristics App 20090086933 - Patel; Labhesh ; et al.	2009-04-02
Method and system for reserving resources of a multipoint conference Grant 7,492,729 - Shaffer , et al. February 17, 2	2009-02-17
System and Method for Navigating Using Multiple Modalities App 20090043502 - Shaffer; Shmuel ; et al.	2009-02-12
Text to speech system and method having interactive spelling capabilities Grant 7,490,039 - Shaffer , et al. February 10, 2	2009-02-10
Recognition of human gestures by a mobile phone App 20090009588 - Shaffer; Shmuel ; et al.	2009-01-08
Method and System for Automatically Identifying Wireless Signal Quality of a Region App 20090005097 - Shaffer; Shmuel ; et al.	2009-01-01
Method and System for Using Signal Quality Information App 20090005073 - Shaffer; Shmuel ; et al.	2009-01-01
Method and system of pausing an IVR session Grant 7,471,774 - Patel , et al. December 30, 2	2008-12-30
Call Priority Based On Audio Stream Analysis App 20080310398 - Jain; Mukul ; et al.	2008-12-18
System and method for assigning call priority Grant 7,457,287 - Shaffer , et al. November 25, 2	2008-11-25
Dynamic and hybrid RFID Grant 7,446,657 - Shaffer , et al. November 4, 2	2008-11-04
Method and System for Communicating Arrival Notifications App 20080243386 - Kumar; Sanjeev ; et al.	2008-10-02
Integrated Alerting App 20080226046 - Shaffer; Shmuel ; et al.	2008-09-18
Method and System for Grouping Voice Messages App 20080215323 - Shaffer; Shmuel ; et al.	2008-09-04
Ad-hoc Mobile Ip Network For Intelligent Transportation System App 20080167774 - Patel; Labhesh ; et al.	2008-07-10
System and method for tracing and logging for software module Grant 7,398,429 - Shaffer , et al. July 8, 2	2008-07-08
Scalable conference bridge App 20080159179 - Shaffer; Shmuel ; et al.	2008-07-03
Video contact center facial expression analyzer module App 20080151038 - Khouri; Joseph ; et al.	2008-06-26
Integrated out-of-office assistant reminder tool App 20080127231 - Shaffer; Shmuel ; et al.	2008-05-29
Authorization to place calls by remote users App 20080118046 - Katkam; Vinod ; et al.	2008-05-22
Voicemail messaging with dynamic content App 20080089489 - Katkam; Vinod ; et al.	2008-04-17
Interaction based on facial recognition of conference participants App 20080088698 - Patel; Labhesh ; et al.	2008-04-17
Method Of Responding To An Incoming Voice Call App 20080063181 - Khouri; Joseph ; et al.	2008-03-13
Camping on a conference or telephony port App 20080063174 - Patel; Labhesh ; et al.	2008-03-13
Forwarding one or more preferences during call forwarding App 20080043968 - Jain; Mukul ; et al.	2008-02-21
System and method for indicating the priority of voice over internet protocol (VoIP) calls Grant 7,333,496 - Patel , et al. February 19, 2	2008-02-19
Queuing And Routing Telephone Calls App 20080037763 - Shaffer; Shmuel ; et al.	2008-02-14
Call centers with image or video based priority App 20080037762 - Shaffer; Shmuel ; et al.	2008-02-14
System And Method For Securing Transactions In A Contact Center Environment App 20080011823 - Patel; Labhesh ; et al.	2008-01-17
Method and system for managing calls of an automatic call distributor Grant 7,315,617 - Shaffer , et al. January 1, 2	2008-01-01
Techniques for providing caller ID of participants in a conference call invitation App 20070288562 - Shaffer; Shmuel ; et al.	2007-12-13
Method and system for recalling voicemail messages App 20070286354 - Shaffer; Shmuel ; et al.	2007-12-13
Dynamic And Hybrid Rfid App 20070279229 - Shaffer; Shmuel ; et al.	2007-12-06
Automated system and method for handling human and caller queues App 20070280468 - Patel; Labhesh ; et al.	2007-12-06
Dynamic Speed Dial Number Mapping App 20070280437 - Patel; Labhesh ; et al.	2007-12-06
Method And Apparatus For Enhancing Speaker Selection App 20070263821 - Shaffer; Shmuel ; et al.	2007-11-15
Techniques for marking and manipulating voice message segments through a telephone user interface App 20070263793 - Khouri; Joseph ; et al.	2007-11-15
System and method for employing state information to enhance network functionality App 20070263814 - Jain; Mukul ; et al.	2007-11-15
Method and system for inserting advertisements in unified messaging solutions App 20070266101 - Patel; Labhesh ; et al.	2007-11-15
Method And Apparatus To Provide Data To An Interactive Voice Response (ivr) System App 20070263796 - Patel; Labhesh ; et al.	2007-11-15
System and method for securing transactions in a contact center environment Grant 7,287,692 - Patel , et al. October 30, 2	2007-10-30
Techniques for alerting a user of unchecked messages before communication with a contact App 20070250581 - Patel; Labhesh ; et al.	2007-10-25
Techniques for tracking communication frequency across communication modalities App 20070249410 - Patel; Labhesh ; et al.	2007-10-25
Navigation and coordination during emergencies App 20070229274 - Patel; Labhesh ; et al.	2007-10-04
Method and system for providing an instant messaging quorum monitoring service App 20070226299 - Shaffer; Shmuel ; et al.	2007-09-27
Content Sensitive Do-not-disturb (dnd) App 20070223662 - Jain; Mukul ; et al.	2007-09-27
Dynamic and hybrid RFID Grant 7,274,291 - Shaffer , et al. September 25, 2	2007-09-25
Methods and systems for providing dynamic message content to callers on hold App 20070211879 - Shaffer; Shmuel ; et al.	2007-09-13
System and method for location-based mapping of soft-keys on a mobile communication device App 20070214041 - Patel; Labhesh ; et al.	2007-09-13
Method for prompting responses to advertisements App 20070214040 - Patel; Labhesh ; et al.	2007-09-13
Secure voice communication channel for confidential messaging App 20070206738 - Patel; Labhesh ; et al.	2007-09-06
Method and system for securing access to information in an automatic call distributor system App 20070206765 - Shaffer; Shmuel ; et al.	2007-09-06
Method and system for providing a camp-on service for a network service App 20070201657 - Shaffer; Shmuel ; et al.	2007-08-30
Presence-based management in a communication network Grant 7,260,632 - Shaffer , et al. August 21, 2	2007-08-21
Multiple Device And/or User Association App 20070187502 - PATEL; Labhesh ; et al.	2007-08-16
Integrated mobile communication and broadcast program reproduction device App 20070178828 - Patel; Labhesh ; et al.	2007-08-02
Messaging system with content-based dynamic menu generation App 20070180060 - Patel; Labhesh ; et al.	2007-08-02
Email text-to-speech conversion in sender's voice App 20070174396 - Kumar; Sanjeev ; et al.	2007-07-26
Method and system for receiving call center feedback App 20070160054 - Shaffer; Shmuel ; et al.	2007-07-12
Method and system for providing an instant messaging camp-on service App 20070162552 - Shaffer; Shmuel ; et al.	2007-07-12
Navigation and coordination during emergencies Grant 7,242,303 - Patel , et al. July 10, 2	2007-07-10
Method and system for conducting a conference call Grant 7,236,580 - Sarkar , et al. June 26, 2	2007-06-26
Method and system for reserving resources in a conferencing system App 20070133438 - Shaffer; Shmuel ; et al.	2007-06-14
Method and system for providing a camp-on hold service App 20070121878 - Shaffer; Shmuel ; et al.	2007-05-31
Optimal call speed for call center agents App 20070121893 - Khouri; Joseph F. ; et al.	2007-05-31
Method and system for automatic scheduling of a conference App 20070115348 - Eppel; Martin ; et al.	2007-05-24
Multiple device and/or user association Grant 7,213,768 - Patel , et al. May 8, 2	2007-05-08
Techniques for task management using presence App 20070094661 - Baird; Randall ; et al.	2007-04-26
Method and apparatus to process an incoming message App 20070081636 - Shaffer; Shmuel ; et al.	2007-04-12
Method and voice communicator to provide a voice communication App 20070081639 - Patel; Labhesh ; et al.	2007-04-12
Method and system for transferring an automatic call distributor call App 20070064913 - Shaffer; Shmuel ; et al.	2007-03-22
Techniques for integrating instant messaging with telephonic communication App 20070050463 - Shaffer; Daniel ; et al.	2007-03-01
Methods and devices for providing alerts for spoilage and hazardous combinations Grant 7,178,729 - Shaffer , et al. February 20, 2	2007-02-20
Method and system for handling calls at an automatic call distributor App 20070036131 - Shaffer; Shmuel ; et al.	2007-02-15
System and method for ensuring call privacy in a shared telephone environment App 20070036298 - Jain; Mukul ; et al.	2007-02-15
Method and system for recording automatic call distributor calls App 20070036283 - Shaffer; Shmuel ; et al.	2007-02-15
Method and system for managing conference resources App 20070036317 - Shaffer; Shmuel ; et al.	2007-02-15
Method and system for blocking lower priority communications for improved automatic call distribution App 20070025544 - Shaffer; Shmuel ; et al.	2007-02-01
Selective mute / unmute control over applications running on a PC App 20070025335 - Patel; Labhesh ; et al.	2007-02-01
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Method and system for providing a contact attempt service App 20070015497 - Patel; Labhesh ; et al.	2007-01-18
Method and system for using presence information in error notification App 20070011498 - Shaffer; Shmuel ; et al.	2007-01-11
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Method and system for using load information in an instant messaging system App 20070005763 - Shaffer; Shmuel ; et al.	2007-01-04
System and method for associating due dates with messages App 20060285661 - Patel; Labhesh ; et al.	2006-12-21
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Method and system for handling calls at an automatic call distribution system App 20060239440 - Shaffer; Shmuel ; et al.	2006-10-26
Method and system for distributing calls App 20060239442 - Shaffer; Shmuel ; et al.	2006-10-26
Method and system for providing a camp-on service App 20060227949 - Shaffer; Shmuel ; et al.	2006-10-12
Dynamic and hybrid RFID App 20060220856 - Shaffer; Shmuel ; et al.	2006-10-05
Automated contacting of support centers and sharing of product information via RFID App 20060208889 - Shaffer; Shmuel ; et al.	2006-09-21
Multiple device and/or user association App 20060208063 - Patel; Labhesh ; et al.	2006-09-21
Navigation and coordination during emergencies App 20060208888 - Patel; Labhesh ; et al.	2006-09-21
Method and system for transferring a call at an automatic call distribution system App 20060203994 - Shaffer; Shmuel ; et al.	2006-09-14
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Method and system for reserving resources of a multipoint conference App 20060187859 - Shaffer; Shmuel ; et al.	2006-08-24
Method and system using presence information to improve services provided by automatic call distribution centers App 20060182259 - Shaffer; Shmuel ; et al.	2006-08-17
Ubiquitous transfer of a phone number to another phone App 20060176874 - Shaffer; Shmuel ; et al.	2006-08-10
Method and system for automatic call distribution based on network resource availability and agent skills Grant 7,088,814 - Shaffer , et al. August 8, 2	2006-08-08
Method and system for reserving facility resources for a conference App 20060171337 - Shaffer; Shmuel ; et al.	2006-08-03
System and method for tracing and logging for software module App 20060174165 - Shaffer; Shmuel ; et al.	2006-08-03
Method and system for providing a conference service using speaker selection App 20060146735 - Shaffer; Shmuel ; et al.	2006-07-06
Method and system of pausing an IVR session App 20060126803 - Patel; Labhesh ; et al.	2006-06-15
Method and system for communicating with an automatic call distributor system agent App 20060126816 - Shaffer; Shmuel ; et al.	2006-06-15
Method and system for automatic call distribution App 20060050864 - Shaffer; Shmuel ; et al.	2006-03-09
Method and system for providing a conference service App 20060050658 - Shaffer; Shmuel ; et al.	2006-03-09
System and method for voice scheduling and multimedia alerting App 20050260974 - Lee, Johnny H. ; et al.	2005-11-24
Enhanced call pickup App 20050238157 - Shaffer, Shmuel ; et al.	2005-10-27
Enhanced extension mobility App 20050235158 - Shaffer, Shmuel ; et al.	2005-10-20
Presence-based management in a communication network App 20050213563 - Shaffer, Shmuel ; et al.	2005-09-29
Method and system for managing communication sessions between a text-based and a voice-based client App 20050198096 - Shaffer, Shmuel ; et al.	2005-09-08
Method and system for utilizing proxy designation in a call system App 20050047582 - Shaffer, Shmuel ; et al.	2005-03-03
Method and system for managing calls of an automatic call distributor App 20050047581 - Shaffer, Shmuel ; et al.	2005-03-03
Method and system for providing information to an external user regarding the availability of an agent Grant 6,850,615 - Patel , et al. February 1, 2	2005-02-01
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