| Patent | Date |
|---|
Dynamic load balancing between multiple locations with different telephony system
Grant 8,660,256 - Paden , et al. February 25, 2 | 2014-02-25 |
Automated password reset via an interactive voice response system
Grant 8,646,051 - Paden , et al. February 4, 2 | 2014-02-04 |
Method and apparatus for reconstructing call paths in multiple telephony sessions
Grant 8,588,382 - Paden , et al. November 19, 2 | 2013-11-19 |
System and method for automating customer relations in a communications environment
Grant 8,488,770 - Mahoney , et al. July 16, 2 | 2013-07-16 |
System and Method for Automating Customer Relations in a Communications Environment
App 20120250851 - MHONEY; Kirk ; et al. | 2012-10-04 |
System and method for automating customer relations in a communications environment
Grant 8,223,954 - Dallessandro , et al. July 17, 2 | 2012-07-17 |
Dynamic Load Balancing Between Multiple Locations With Different Telephony System
App 20120093302 - Paden; Jonathan ; et al. | 2012-04-19 |
Dynamic load balancing between multiple locations with different telephony system
Grant 8,102,992 - Paden , et al. January 24, 2 | 2012-01-24 |
Method and apparatus for issuing a credit
Grant 8,036,353 - Green , et al. October 11, 2 | 2011-10-11 |
System and method for automatically notifying a customer via phone of service restoration
Grant 7,978,835 - Paden , et al. July 12, 2 | 2011-07-12 |
Method and Apparatus for Reconstructing Call Paths in Multiple Telephony Sessions
App 20100135476 - Paden; Jonathan ; et al. | 2010-06-03 |
Method and apparatus for reconstructing call paths in multiple telephony sessions
Grant 7,715,536 - Paden , et al. May 11, 2 | 2010-05-11 |
Reporting Dial Up Access Problems Using A Real-time Automated System
App 20100091649 - PADEN; JONATHAN ; et al. | 2010-04-15 |
Reporting dial-up access problems using a real-time automated system
Grant 7,660,233 - Paden , et al. February 9, 2 | 2010-02-09 |
Method And Apparatus For Issuing A Credit
App 20100002858 - GREEN; ANTONIO ; et al. | 2010-01-07 |
Resetting access account passwords of a multitude of compartmentalized systems
Grant 7,624,278 - Paden , et al. November 24, 2 | 2009-11-24 |
Method and apparatus for automated billing and crediting of customer accounts
Grant 7,609,825 - Green , et al. October 27, 2 | 2009-10-27 |
Intelligently Providing Dialup Access Numbers Using An Automated Voice Response System
App 20080137815 - Paden; Jonathan ; et al. | 2008-06-12 |
Intelligently providing dialup access numbers using an automated voice response system
Grant 7,346,152 - Paden , et al. March 18, 2 | 2008-03-18 |
Agent call flow monitoring and evaluation
App 20080063178 - Paden; Jonathan ; et al. | 2008-03-13 |
Dynamic load balancing between multiple locations with different telephony system
App 20070165830 - Paden; Jonathan ; et al. | 2007-07-19 |
Method and system for processing telephone technical support
App 20070127438 - Newman; Scott ; et al. | 2007-06-07 |
Dynamic load balancing between multiple locations with different telephony system
Grant 7,197,130 - Paden , et al. March 27, 2 | 2007-03-27 |
Method for identifying and responding to chronic callers in an interactive voice response system
App 20070041523 - Paden; Jonathan ; et al. | 2007-02-22 |
Method and apparatus for reconstructing call paths in multiple telephony sessions
App 20070041538 - Paden; Jonathan ; et al. | 2007-02-22 |
Method for correlating marketing effectiveness in an interactive voice response system
App 20070043611 - Newman; Scott ; et al. | 2007-02-22 |
Method and apparatus for diagnosing and mitigating malicious events in a communication network
App 20070044152 - Newman; Scott ; et al. | 2007-02-22 |
Method and apparatus for automated billing and crediting of customer accounts
App 20070025533 - Green; Antonio ; et al. | 2007-02-01 |
System and method for automating customer relations in a communications environment
App 20060215833 - Mahoney; Kirk ; et al. | 2006-09-28 |
Presenting dialup access numbers status information using an automated voice response system
App 20060165057 - Paden; Jonathan ; et al. | 2006-07-27 |
System and method for real time monitoring an interactive voice response system
App 20060146992 - Paden; Jonathan ; et al. | 2006-07-06 |
System and method for automatically notifying a customer via phone of service restoration
App 20060140375 - Paden; Jonathan ; et al. | 2006-06-29 |
System and method for IVR transfer of an inbound call
App 20060109974 - Paden; Jonathan ; et al. | 2006-05-25 |
Intelligently providing dialup access numbers using an automated voice response system
App 20060083361 - Paden; Jonathan ; et al. | 2006-04-20 |
Using information about dialup access numbers in a service region to support customer service interactions
App 20060083219 - Paden; Jonathan ; et al. | 2006-04-20 |
System and method for enhanced network monitoring
App 20060085538 - Newman; Scott ; et al. | 2006-04-20 |
Dynamic load balancing between multiple locations with different telephony system
App 20060072737 - Paden; Jonathan ; et al. | 2006-04-06 |
Reporting dial-up access problems using a real-time automated system
App 20060056287 - Paden; Jonathan ; et al. | 2006-03-16 |
Resetting access account passwords of a multitude of compartmentalized systems
App 20060059361 - Paden; Jonathan ; et al. | 2006-03-16 |
Automated password reset via an interactive voice response system
App 20060059362 - Paden; Jonathan ; et al. | 2006-03-16 |
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