Ouimette; Jason P.

Patent Applications and Registrations

Patent applications and USPTO patent grants for Ouimette; Jason P..The latest application filed is for "originating group text calls in a contact center".

Company Profile

9.68.2

Ouimette; Jason P. - Berkeley Lake GA
Ouimette; Jason P. - Berkely Lake GA
Ouimette; Jason P. - Atlanta GA
Ouimette; Jason P. - Berkley Lake GA

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
Originating Group Text Calls in a Contact Center App 20210368044 - Koster; Karl H. ; et al.	2021-11-25
Originating group text calls in a contact center Grant 11,082,558 - Koster , et al. August 3, 2	2021-08-03
Communication management system for supporting multiple agent communications sessions in a contact center Grant 10,965,761 - Ouimette , et al. March 30, 2	2021-03-30
Graphical user interface for managing multiple agent communication sessions in a contact center Grant 10,958,786 - Nilsen , et al. March 23, 2	2021-03-23
Communication attempts management system for managing a predictive dialer in a contact center Grant 10,785,370 - Koster , et al. Sept	2020-09-22
Providing improved contact center agent assistance during a secure transaction involving an interactive voice response unit Grant 10,755,269 - Mathis , et al. A	2020-08-25
Enhanced abandoned call recovery for a contact center Grant 10,674,011 - Ouimette , et al.	2020-06-02
Communication management system for supporting multiple agent communication sessions in a contact center Grant 10,616,345 - Ouimette , et al.	2020-04-07
Answering machine detection ("AMD") for a contact center by using AMD meta-data Grant 10,530,928 - Ouimette , et al. J	2020-01-07
Originating calls in a contact center either in a voice dialing mode or a text dialing mode Grant 10,516,781 - Koster , et al. Dec	2019-12-24
Communication attempts management system for managing a predictive dialer in a contact center Grant 10,462,295 - Koster , et al. Oc	2019-10-29
Verification process for text-based communication channels Grant 10,447,858 - Burkholder , et al. Oc	2019-10-15
Graphical user interface for managing multiple agent communication sessions in a contact center Grant 10,447,853 - Ouimette , et al. Oc	2019-10-15
Verification process for text-based communication channels Grant 10,412,221 - Burkholder , et al. Sept	2019-09-10
Establishing a target handle time for a communication in a contact center Grant 10,380,532 - Ouimette A	2019-08-13
Dynamic display of real time speech analytics agent alert indications in a contact center Grant 10,375,240 - Daddi , et al.	2019-08-06
Reviewing portions of telephone call recordings in a contact center using topic meta-data records Grant 10,306,055 - Mammen , et al.	2019-05-28
Establishing a target handle time for a communication in a contact center Grant 10,289,974 - Ouimette	2019-05-14
Verification process for text-based communication channels Grant 10,270,911 - Burkholder , et al.	2019-04-23
Establishing a target handle time for a communication in a contact center using analytics Grant 10,237,408 - Ouimette	2019-03-19
Management of checkpoint meta-data for call recordings in a contact center Grant 10,237,405 - Neuer, III , et al.	2019-03-19
Handling audio path failure and poor quality of service for voice calls in a contact center Grant 10,212,200 - Noble, Jr. , et al. Feb	2019-02-19
Establishing a target handle time for a communication in a contact center using analytics Grant 10,171,663 - Ouimette J	2019-01-01
Monitoring schedule adherence of call center agents Grant 10,147,058 - Ouimette De	2018-12-04
Originating calls in a contact center either in a voice dialing mode or a text dialing mode Grant 10,135,978 - Koster , et al. November 20, 2	2018-11-20
Using a speech analytics system to control recording contact center calls in various contexts Grant 9,942,392 - Ouimette , et al. April 10, 2	2018-04-10
Reviewing portions of telephone call recordings in a contact center using topic meta-data records Grant 9,936,066 - Mammen , et al. April 3, 2	2018-04-03
Forecasting and scheduling campaigns involving different channels of communication Grant 9,924,040 - Ouimette , et al. March 20, 2	2018-03-20
Pacing outbound communications that generate inbound communications Grant 9,894,204 - Ouimette , et al. February 13, 2	2018-02-13
Handling audio path failure and poor quality of service for voice calls in a contact center Grant 9,882,944 - Noble, Jr. , et al. January 30, 2	2018-01-30
Configuring contact center components for real time speech analytics Grant 9,854,097 - Ouimette December 26, 2	2017-12-26
Forecasting and scheduling campaigns involving different channels of communication Grant 9,787,840 - Neuer, III , et al. October 10, 2	2017-10-10
Architecture for processing real time event notifications from a speech analytics system Grant 9,779,760 - Ouimette , et al. October 3, 2	2017-10-03
Predicting outcomes for events based on voice characteristics and content of a voice sample of a contact center communication Grant 9,779,729 - Ouimette , et al. October 3, 2	2017-10-03
Configuring Contact Center Components for Real Time Speech Analytics App 20170272575 - Ouimette; Jason P.	2017-09-21
Dynamic display of real time speech analytics agent alert indications in a contact center Grant 9,742,915 - Daddi , et al. August 22, 2	2017-08-22
Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications Grant 9,736,304 - Neuer, III , et al. August 15, 2	2017-08-15
Configuring contact center components for real time speech analytics Grant 9,712,675 - Ouimette July 18, 2	2017-07-18
Pacing outbound communications that generate inbound communications Grant 9,692,893 - Ouimette , et al. June 27, 2	2017-06-27
Management system for using speech analytics to enhance contact center agent conformance Grant 9,692,895 - Ouimette , et al. June 27, 2	2017-06-27
Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications Grant 9,600,789 - Neuer, III , et al. March 21, 2	2017-03-21
Predicting outcomes for events based on voice characteristics and content of a voice sample of a contact center communication Grant 9,552,812 - Ouimette , et al. January 24, 2	2017-01-24
Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications Grant 9,531,881 - Ouimette , et al. December 27, 2	2016-12-27
Pacing outbound communications that generate inbound communications Grant 9,531,877 - Ouimette , et al. December 27, 2	2016-12-27
Management system for using speech analytics to enhance contact center agent conformance Grant 9,473,634 - Ouimette , et al. October 18, 2	2016-10-18
Predicting outcomes for events based on voice characteristics and content of a contact center communication Grant 9,472,188 - Ouimette , et al. October 18, 2	2016-10-18
Handling audio path failure and poor quality of service for voice calls in a contact center Grant 9,456,076 - Noble, Jr. , et al. September 27, 2	2016-09-27
Configuring contact center components for real time speech analytics Grant 9,456,083 - Ouimette September 27, 2	2016-09-27
Using a speech analytics system to offer callbacks Grant 9,438,730 - Lillard , et al. September 6, 2	2016-09-06
Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications Grant 9,426,291 - Ouimette , et al. August 23, 2	2016-08-23
Using location based services for determining a calling window Grant 9,350,861 - Leary , et al. May 24, 2	2016-05-24
Using a speech analytics system to offer callbacks Grant 9,350,866 - Mekonnen , et al. May 24, 2	2016-05-24
Determining whether the local time where a mobile device is located is within a calling window of time Grant 9,325,841 - Noble, Jr. , et al. April 26, 2	2016-04-26
Determining whether the local time for a location where a mobile device is located is within a calling window of time Grant 9,313,632 - Ouimette , et al. April 12, 2	2016-04-12
Management system for using speech analytics to enhance contact center agent conformance Grant 9,225,833 - Koster , et al. December 29, 2	2015-12-29
Using a speech analytics system to offer callbacks Grant 9,191,508 - Mekonnen , et al. November 17, 2	2015-11-17
Determining calling windows for called telephone numbers Grant 9,172,798 - Ouimette , et al. October 27, 2	2015-10-27
Dynamic display of real time speech analytics agent alert indications in a contact center Grant 9,160,853 - Daddi , et al. October 13, 2	2015-10-13
Using a speech analytics system to control recording contact center calls in various contexts Grant 9,154,623 - Ouimette , et al. October 6, 2	2015-10-06
Checkpoint widget for indicating checkpoint status information to an agent in a contact center Grant 9,112,974 - Wilsie , et al. August 18, 2	2015-08-18
Fulfilling staffing requirements via an interactive voice response system Grant 8,965,779 - Noble, Jr. , et al. February 24, 2	2015-02-24
Determining whether the local time for a location where a mobile device is located is within a calling window of time Grant 8,934,870 - Ouimette , et al. January 13, 2	2015-01-13
Fulfilling staffing requirements via an interactive voice response system Grant 8,935,172 - Noble, Jr. , et al. January 13, 2	2015-01-13
Customized dialing procedures for outbound calls Grant 8,909,198 - Trinidad , et al. December 9, 2	2014-12-09
Recording contact center calls in various consent contexts Grant 8,873,720 - Ouimette , et al. October 28, 2	2014-10-28
Early scheduled break allowance for contact center agents Grant 8,731,174 - Noble, Jr. , et al. May 20, 2	2014-05-20
Using location based services for determining a calling window Grant 8,712,032 - Leary, II , et al. April 29, 2	2014-04-29
Forced schedule adherence for contact center agents Grant 8,644,489 - Noble, Jr. , et al. February 4, 2	2014-02-04

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