| Patent | Date |
|---|
System and method for guiding agents in an enterprise over aggregated interactions
Grant 11,283,924 - O'Connor , et al. March 22, 2 | 2022-03-22 |
System and method for managing communication interrupts in an enterprise
Grant 10,951,760 - Moran , et al. March 16, 2 | 2021-03-16 |
Regulating communication comprising access to protected data
Grant 10,951,398 - O'Connor March 16, 2 | 2021-03-16 |
Method of integrating artificial intelligence systems to dynamically adjust wrap-up time
Grant 10,904,390 - O'Connor January 26, 2 | 2021-01-26 |
Systems and methods for providing automated progress updates in a contact center
Grant 10,862,929 - O'Connor , et al. December 8, 2 | 2020-12-08 |
Management of agent sessions for omnichannel predictive outbound
Grant 10,715,663 - O'Connor , et al. | 2020-07-14 |
System and method for managing resource selection in an enterprise
Grant 10,609,219 - D'Arcy , et al. | 2020-03-31 |
Systems And Methods For Providing Automated Progress Updates In A Contact Center
App 20200045092 - O'Connor; Neil ; et al. | 2020-02-06 |
Management Of Agent Sessions For Omnichannel Predictive Outbound
App 20200028966 - O'Connor; Neil ; et al. | 2020-01-23 |
System And Method For Managing Customer Interactions In An Enterprise
App 20200028967 - O'Connor; Neil ; et al. | 2020-01-23 |
Systems and methods for providing automated progress updates in a contact center
Grant 10,516,706 - O'Connor , et al. Dec | 2019-12-24 |
System And Method For Optimizing Agent Time
App 20190379790 - LOFTUS; Liam ; et al. | 2019-12-12 |
Management of agent sessions for omnichannel predictive outbound
Grant 10,477,018 - O'Connor , et al. Nov | 2019-11-12 |
Regulating Communication Comprising Access To Protected Data
App 20190342076 - O'Connor; Neil | 2019-11-07 |
System and method for managing customer interactions in an enterprise
Grant 10,469,662 - O'Connor , et al. No | 2019-11-05 |
System and method for automated determining when to review an agent response process
Grant 10,462,297 - Loftus , et al. Oc | 2019-10-29 |
System and method for optimizing agent time
Grant 10,425,534 - Loftus , et al. Sept | 2019-09-24 |
System And Method For Managing Communication Interrupts In An Enterprise
App 20190289130 - Moran; Thomas J. ; et al. | 2019-09-19 |
System and method for routing work requests to a resource group of an enterprise
Grant 10,382,628 - O'Connor , et al. A | 2019-08-13 |
System and method for managing communication interrupts in an enterprise
Grant 10,356,242 - Moran , et al. July 16, 2 | 2019-07-16 |
Management Of Agent Sessions For Omnichannel Predictive Outbound
App 20190191031 - O'Connor; Neil ; et al. | 2019-06-20 |
System and method for conversational configuration of applications
Grant 10,282,213 - O'Connor , et al. | 2019-05-07 |
Systems And Methods For Providing Automated Progress Updates In A Contact Center
App 20190058744 - O'Connor; Neil ; et al. | 2019-02-21 |
System And Method For Managing Resource Selection In An Enterprise
App 20180352088 - D'Arcy; Paul ; et al. | 2018-12-06 |
System and method for managing resource selection in an enterprise
Grant 10,122,859 - D'Arcy , et al. November 6, 2 | 2018-11-06 |
System and method for ensuring high availability in an enterprise IMS network
Grant 10,104,130 - O'Connor , et al. October 16, 2 | 2018-10-16 |
System And Method To Select A Resource In An Enterprise
App 20180124246 - O'Connor; Neil ; et al. | 2018-05-03 |
System and method for guiding agents in an enterprise
Grant 9,883,032 - O'Connor , et al. January 30, 2 | 2018-01-30 |
System and method for managing resources
Grant 9,871,923 - Hickey , et al. January 16, 2 | 2018-01-16 |
System and method for managing multi-modal communication sessions
Grant 9,871,835 - O'Connor , et al. January 16, 2 | 2018-01-16 |
System and method for dynamic suggestion of optimal course of action
Grant 9,699,256 - O'Connor , et al. July 4, 2 | 2017-07-04 |
Management of contacts at contact centers
Grant 9,674,360 - Hartman , et al. June 6, 2 | 2017-06-06 |
System and method for prioritizing agent intervention into automated customer engagements
Grant 9,621,728 - McCormack , et al. April 11, 2 | 2017-04-11 |
Method and system for determining occupancy of resources in a multimodal contact center
Grant 9,591,134 - O'Connor , et al. March 7, 2 | 2017-03-07 |
System and method for compatibility-based team formation
Grant 9,549,070 - O'Connor , et al. January 17, 2 | 2017-01-17 |
Method and system for optimizing contact center performance
Grant 9,542,657 - O'Connor , et al. January 10, 2 | 2017-01-10 |
Tamper-proof Communication Channel
App 20160381085 - Blanchfield; Sean ; et al. | 2016-12-29 |
System And Method For Managing Multi-modal Communication Sessions
App 20160381091 - O'Connor; Neil ; et al. | 2016-12-29 |
System and method for managing enterprise communications
Grant 9,525,776 - McCormack , et al. December 20, 2 | 2016-12-20 |
Business Metric Illumination Control
App 20160364672 - McCormack; Tony ; et al. | 2016-12-15 |
System for optimizing the monetization of outgoing video sessions of a contact center
Grant 9,503,680 - O'Connor , et al. November 22, 2 | 2016-11-22 |
Anti-tampering System
App 20160337318 - BLANCHFIELD; Sean ; et al. | 2016-11-17 |
Device, System, and Method for Team Continuity
App 20160321584 - MCCORMACK; Tony ; et al. | 2016-11-03 |
Device, System, and Method for Team Formation
App 20160321597 - McCORMACK; Tony ; et al. | 2016-11-03 |
System and Method for Optimizing Agent Time
App 20160295018 - LOFTUS; Liam ; et al. | 2016-10-06 |
System And Method To Select A Resource In An Enterprise
App 20160295019 - O'Connor; Neil ; et al. | 2016-10-06 |
System And Method For Managing Communication Sessions In An Enterprise
App 20160269258 - McGreevy; John ; et al. | 2016-09-15 |
Anti-tampering server
Grant 9,438,610 - Blanchfield , et al. September 6, 2 | 2016-09-06 |
System and Method for Compatibility-Based Team Formation
App 20160241716 - O'Connor; Neil ; et al. | 2016-08-18 |
Web Advertising Protection System
App 20160239880 - BLANCHFIELD; Sean ; et al. | 2016-08-18 |
Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment
Grant 9,413,890 - McCormack , et al. August 9, 2 | 2016-08-09 |
System And Method For Managing Communication Interrupts In An Enterprise
App 20160212264 - Moran; Thomas J. ; et al. | 2016-07-21 |
System and Method for Automated Determining When to Review an Agent Response Process
App 20160205250 - LOFTUS; Liam ; et al. | 2016-07-14 |
System And Method For Managing Enterprise Communications
App 20160198047 - McCormack; Tony ; et al. | 2016-07-07 |
System and method for automated distribution of supervisory functions in a contact center
Grant 9,373,092 - D'Arcy , et al. June 21, 2 | 2016-06-21 |
System And Method For Managing Resource Selection In An Enterprise
App 20160173694 - D'Arcy; Paul ; et al. | 2016-06-16 |
System And Method For Managing Resources
App 20160150084 - Hickey; James ; et al. | 2016-05-26 |
System And Method For Managing Allocation Of Resources
App 20160150085 - McCormack; Tony ; et al. | 2016-05-26 |
Augmented Reality Supervisor Display
App 20160125652 - McCormack; Tony ; et al. | 2016-05-05 |
System And Method For Managing Resources Of An Enterprise
App 20160127553 - McCormack; Tony ; et al. | 2016-05-05 |
System And Method For Guiding Agents In An Enterprise Over Aggregated Interactions
App 20160080570 - O'Connor; Neil ; et al. | 2016-03-17 |
Method of Delivering Customer Contact Service to IPTV Viewer
App 20160057481 - O'Connor; Neil ; et al. | 2016-02-25 |
System And Method For Guiding Agents In An Enterprise
App 20160036975 - O'Connor; Neil ; et al. | 2016-02-04 |
System And Method For Managing Resources In An Enterprise
App 20160006871 - O'Connor; Neil ; et al. | 2016-01-07 |
System And Method For Managing Customer Interactions In An Enterprise
App 20150358463 - O'Connor; Neil ; et al. | 2015-12-10 |
System And Method For Routing Work Requests To A Resource Group Of An Enterprise
App 20150350442 - O'Connor; Neil ; et al. | 2015-12-03 |
Method And System For Determining Occupancy Of Resources In A Multimodal Contact Center
App 20150334233 - O'Connor; Neil ; et al. | 2015-11-19 |
System and method for recording calls in a WebRTC contact center
Grant 9,178,998 - O'Connor November 3, 2 | 2015-11-03 |
System and method for assisting agents of a contact center
Grant 9,167,094 - O'Connor , et al. October 20, 2 | 2015-10-20 |
System and method for managing a contact center
Grant 9,100,481 - O'Connor , et al. August 4, 2 | 2015-08-04 |
Image Obfuscation
App 20150205809 - Blanchfield; Sean ; et al. | 2015-07-23 |
Method of bootstrapping contact center
Grant 9,083,806 - McCormack , et al. July 14, 2 | 2015-07-14 |
Systems And Methods Of Managing Competing Business Goals Of A Contact Center
App 20150195404 - O'Connor; Neil ; et al. | 2015-07-09 |
Systems And Methods For Monitoring And Prioritizing Metrics With Dynamic Work Issue Reassignment
App 20150195405 - McCormack; Tony ; et al. | 2015-07-09 |
System And Method For Automated Optimization Of Operations In A Contact Center
App 20150178660 - Nowak; Dawid ; et al. | 2015-06-25 |
System And Method For Authenticating An Agent
App 20150170236 - O'Connor; Neil ; et al. | 2015-06-18 |
System And Method For Routing Work Requests To Minimize Energy Costs In A Distributed Computing System
App 20150128145 - Smyth; Joseph ; et al. | 2015-05-07 |
Access to resources in a virtual environment
Grant 9,015,322 - McCormack , et al. April 21, 2 | 2015-04-21 |
System And Method For Prioritizing Agent Intervention Into Automated Customer Engagements
App 20150103995 - McCormack; Tony ; et al. | 2015-04-16 |
Anti-tampering Server
App 20150082436 - BLANCHFIELD; Sean ; et al. | 2015-03-19 |
System And Method For Optimizing Allocation Of Resources In Electronic Games
App 20150065215 - O'Connor; Neil | 2015-03-05 |
Wall framing clip
Grant D723,359 - O'Connor March 3, 2 | 2015-03-03 |
Call prioritization methods in a call center
Grant 8,953,765 - O'Connor , et al. February 10, 2 | 2015-02-10 |
Peer to peer contact center
Grant 8,929,533 - McCormack , et al. January 6, 2 | 2015-01-06 |
Managing instant messenger contacts at a contact center
Grant 8,918,459 - Smyth , et al. December 23, 2 | 2014-12-23 |
System And Method For Conversational Configuration Of Applications
App 20140358549 - O'Connor; Neil ; et al. | 2014-12-04 |
System and method for enhancing self-service security applications
Grant 8,881,245 - O'Connor , et al. November 4, 2 | 2014-11-04 |
Call Prioritization Methods In A Call Center
App 20140321635 - O'CONNOR; Neil ; et al. | 2014-10-30 |
SYSTEM AND METHOD FOR RECORDING CALLS IN A WebRTC CONTACT CENTER
App 20140270104 - O'Connor; Neil | 2014-09-18 |
System And Method For Identifying And Engaging Collaboration Opportunities
App 20140278951 - O'Connor; Neil ; et al. | 2014-09-18 |
System And Method For Managing A Contact Center
App 20140254776 - O'Connor; Neil ; et al. | 2014-09-11 |
System And Method For Assisting Agents Of A Contact Center
App 20140254775 - O'Connor; Neil ; et al. | 2014-09-11 |
System And Method For Automated Distribution Of Supervisory Functions In A Contact Center
App 20140258501 - D'Arcy; Paul ; et al. | 2014-09-11 |
Collaboration management tools for contact centers
Grant 8,806,356 - McCormack , et al. August 12, 2 | 2014-08-12 |
System And Method For Automating And Improving Self Service Experience
App 20140156326 - D'Arcy; Paul ; et al. | 2014-06-05 |
Method Of Bootstrapping Contact Center
App 20140093062 - McCormack; Tony ; et al. | 2014-04-03 |
System And Method For Dynamic Suggestion Of Optimal Course Of Action
App 20140095681 - O'Connor; Neil ; et al. | 2014-04-03 |
System And Method Of Improving Contact Center Supervisor Decision Making
App 20140095268 - O'Connor; Neil ; et al. | 2014-04-03 |
System And Method For Enhancing Self-service Security Applications
App 20140096196 - O'Connor; Neil ; et al. | 2014-04-03 |
System And Method For Ensuring High Availability In An Enterprise Ims Network
App 20140095688 - O'Connor; Neil ; et al. | 2014-04-03 |
Management Of Queues In Contact Centres
App 20140086405 - McCORMACK; Tony ; et al. | 2014-03-27 |
Method and system for managing a contact center configuration
Grant 8,630,399 - D'Arcy , et al. January 14, 2 | 2014-01-14 |
Management Of Contacts At Contact Centers
App 20130282744 - Hartman; Michael ; et al. | 2013-10-24 |
Methods and systems for monitoring contact center operations
Grant 8,498,404 - O'Connor , et al. July 30, 2 | 2013-07-30 |
Collaboration Management Tools For Contact Centers
App 20130111357 - McCormack; Tony ; et al. | 2013-05-02 |
Representations of communications sessions in virtual environments
Grant 8,434,004 - Hartman , et al. April 30, 2 | 2013-04-30 |
Indexing recordings of telephony sessions
Grant 8,379,819 - Diskin , et al. February 19, 2 | 2013-02-19 |
Methods and systems for monitoring contact sessions of a contact center
Grant 8,363,817 - McCormack , et al. January 29, 2 | 2013-01-29 |
Methods And Systems For Monitoring Contact Center Operations
App 20120321059 - O'Connor; Neil ; et al. | 2012-12-20 |
Contact center integration into virtual environments
Grant 8,301,474 - Hartman , et al. October 30, 2 | 2012-10-30 |
Provision of contact center services to players of games
Grant 8,298,086 - O'Connor , et al. October 30, 2 | 2012-10-30 |
Call Prioritization Methods in a Call Center
App 20120252528 - O'Connor; Neil ; et al. | 2012-10-04 |
Wall framing system, method and product
Grant 8,250,822 - O'Connor August 28, 2 | 2012-08-28 |
Method And System For Optimizing Contact Center Performance
App 20120215577 - D'Arcy; Paul ; et al. | 2012-08-23 |
Method And System For Optimizing Contact Center Performance
App 20120215579 - O'Connor; Neil ; et al. | 2012-08-23 |
Call prioritization methods in a call center
Grant 8,229,100 - O'Connor , et al. July 24, 2 | 2012-07-24 |
Semantic contact center management
Grant 8,180,044 - McCormack , et al. May 15, 2 | 2012-05-15 |
Methods And Systems For Monitoring Contact Sessions Of A Contact Center
App 20120093306 - McCormack; Tony ; et al. | 2012-04-19 |
Method And System For Managing A Contact Center Configuration
App 20120082303 - D'Arcy; Paul ; et al. | 2012-04-05 |
Management of Queues in Contact Centres
App 20110283000 - McCormack; Tony ; et al. | 2011-11-17 |
Management of queues in contact centres
Grant 8,010,607 - McCormack , et al. August 30, 2 | 2011-08-30 |
Methods and Systems for Managing Customer Contacts in a Contact Center
App 20110153378 - Costello; John ; et al. | 2011-06-23 |
Data messaging during telephony calls
Grant 7,912,207 - McCormack , et al. March 22, 2 | 2011-03-22 |
Managing statistical information in a contact center
Grant 7,912,209 - McCormack , et al. March 22, 2 | 2011-03-22 |
Analysis of Packet-Based Video Content
App 20100333158 - McCormack; Tony ; et al. | 2010-12-30 |
Representations Of Communications Sessions In Virtual Environments
App 20100313147 - Hartman; Michael ; et al. | 2010-12-09 |
Contact Center Integration Into Virtual Environments
App 20100306021 - O'Connor; Neil ; et al. | 2010-12-02 |
Location-based queuing
App 20100169147 - McCormack; Tony ; et al. | 2010-07-01 |
Access to resources in a virtual environment
App 20100169486 - McCormack; Tony ; et al. | 2010-07-01 |
Dynamic Customization Of A Virtual World
App 20100162121 - Yoakum; John H. ; et al. | 2010-06-24 |
Method and Apparatus for Monitoring Contact Center Performance
App 20100158237 - McCormack; Tony ; et al. | 2010-06-24 |
Indexing recordings of telephony sessions
App 20100158204 - Diskin; Alan ; et al. | 2010-06-24 |
Method of Delivering Customer Contact Service to IPTV Viewer
App 20100011295 - O'Connor; Neil ; et al. | 2010-01-14 |
Distribution of packets to multiple addresses
Grant 7,570,629 - McCormack , et al. August 4, 2 | 2009-08-04 |
Managing a communications system by offering participants the opportunity to respond to requests submitted by other participants
Grant 7,570,606 - McCormack , et al. August 4, 2 | 2009-08-04 |
Method of Providing Routing Information to Contact Center
App 20090190741 - O'Connor; Neil | 2009-07-30 |
Management of contacts in a network of contact centers
Grant 7,519,626 - McCormack , et al. April 14, 2 | 2009-04-14 |
Managing Instant Messenger Contacts at a Contact Center
App 20090083380 - Smyth; Joseph ; et al. | 2009-03-26 |
Provision of Contact Center Services To Players of Games
App 20080139315 - O'Connor; Neil ; et al. | 2008-06-12 |
Peer to Peer Contact Center
App 20080123839 - McCormack; Tony ; et al. | 2008-05-29 |
Call Prioritization Methods in a Call Center
App 20080095354 - O'Connor; Neil ; et al. | 2008-04-24 |
Use of radio data service (RDS) information to automatically access a service provider
Grant 7,340,249 - Moran , et al. March 4, 2 | 2008-03-04 |
Processing of communication session request messages
Grant 7,313,131 - O'Connor , et al. December 25, 2 | 2007-12-25 |
Wall framing system, method and product
App 20070193187 - O'Connor; Neil | 2007-08-23 |
Dynamic interactions in a communications system
App 20070140467 - McCormack; Tony ; et al. | 2007-06-21 |
Data messaging during telephony calls
App 20070140442 - McCormack; Tony ; et al. | 2007-06-21 |
Using information about software events to route contacts in a contact center
Grant 7,212,624 - O'Connor , et al. May 1, 2 | 2007-05-01 |
Managing communications in a call center
Grant 7,127,058 - O'Connor , et al. October 24, 2 | 2006-10-24 |
Management of contacts in a network of contact centers
App 20050240594 - McCormack, Tony ; et al. | 2005-10-27 |
Method and system for distributing contacts within a network
App 20050125487 - O'Connor, Neil ; et al. | 2005-06-09 |
Management of queues in contact centres
App 20050044129 - McCormack, Tony ; et al. | 2005-02-24 |
Processing of communication session request messages
App 20040213209 - O'Connor, Neil ; et al. | 2004-10-28 |
Use of radio data service (RDS) information to automatically access a service provider
App 20040203406 - Moran, Thomas Joseph ; et al. | 2004-10-14 |
Transcoder rate controller
Grant 6,798,774 - O'Connor September 28, 2 | 2004-09-28 |
Using information about software events to route contacts in a contact center
App 20040057572 - O'Connor, Neil ; et al. | 2004-03-25 |
Method and apparatus for allocating bandwidth resources
App 20040002339 - O'Connor, Neil | 2004-01-01 |
Network device operation and control
App 20030233463 - O'Connor, Neil | 2003-12-18 |
Managing communications in a call centre
App 20030185379 - O'Connor, Neil ; et al. | 2003-10-02 |
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