Nies; James Gordon

Patent Applications and Registrations

Patent applications and USPTO patent grants for Nies; James Gordon.The latest application filed is for "determining and displaying application usage data in a contact center environment".

Company Profile

0.17.18

Nies; James Gordon - Carmel IN US

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
System and method for processing agent interactions Grant 8,971,517 - Keren , et al. March 3, 2	2015-03-03
Systems and methods for scheduling contact center agents Grant 8,705,723 - Fama , et al. April 22, 2	2014-04-22
System and method for integrated display of multiple types of call agent data Grant 8,670,552 - Keren , et al. March 11, 2	2014-03-11
Determining and displaying application usage data in a contact center environment Grant 8,515,051 - Nies August 20, 2	2013-08-20
System and method for integrated workforce and analytics Grant 8,396,732 - Nies , et al. March 12, 2	2013-03-12
System and method for detecting and displaying business transactions Grant 8,160,233 - Keren , et al. April 17, 2	2012-04-17
Systems and methods for workforce optimization and analytics Grant 8,117,064 - Bourne , et al. February 14, 2	2012-02-14
Systems and methods for workforce optimization Grant 8,112,298 - Bourne , et al. February 7, 2	2012-02-07
Systems for integrating contact center monitoring, training and scheduling Grant 8,108,237 - Bourne , et al. January 31, 2	2012-01-31
Determining And Displaying Application Usage Data In A Contact Center Environment App 20120014516 - Nies; James Gordon	2012-01-19
Systems and methods for context drilling in workforce optimization Grant 7,949,552 - Korenblit , et al. May 24, 2	2011-05-24
System And Method For Processing Agent Interactions App 20110010184 - Keren; Shimon ; et al.	2011-01-13
Systems And Methods For Scheduling Contact Center Agents App 20100114644 - Fama; Jason ; et al.	2010-05-06
Systems and methods for integrating outsourcers Grant 7,660,406 - Fama , et al. February 9, 2	2010-02-09
Systems and methods for scheduling contact center agents Grant 7,660,407 - Fama , et al. February 9, 2	2010-02-09
Systems And Methods For Workforce Optimization And Integration App 20080181389 - Bourne; John ; et al.	2008-07-31
Systems and Methods for Scheduling Contact Center Agents App 20080043985 - Fama; Jason ; et al.	2008-02-21
Automated scoring of interactions App 20080004945 - Watson; Joe ; et al.	2008-01-03
Systems and methods for integrating outsourcers App 20070299680 - Fama; Jason ; et al.	2007-12-27
Systems and methods for contact center analysis App 20070282807 - Ringelman; John ; et al.	2007-12-06
System and method for integrated display of recorded interactions and call agent data App 20070206767 - Keren; Shimon ; et al.	2007-09-06
System and method for detecting and displaying business transactions App 20070206766 - Keren; Shimon ; et al.	2007-09-06
System and method for integrated display of multiple types of call agent data App 20070206764 - Keren; Shimon ; et al.	2007-09-06
Systems and methods for workforce optimization and integration App 20070206768 - Bourne; John ; et al.	2007-09-06
Systems and methods for facilitating contact center coaching App 20070195945 - Korenblit; Shmuel ; et al.	2007-08-23
Systems and methods for context drilling in workforce optimization App 20070195944 - Korenblit; Shmuel ; et al.	2007-08-23
Integrated contact center systems for facilitating contact center coaching App 20070198330 - Korenblit; Shmuel ; et al.	2007-08-23
Systems and methods for workforce optimization App 20070198322 - Bourne; John ; et al.	2007-08-23
Systems and methods for facilitating contact center coaching App 20070198284 - Korenblit; Shmuel ; et al.	2007-08-23
Systems and methods for workforce optimization and analytics App 20070198323 - Bourne; John ; et al.	2007-08-23

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