| Patent | Date |
|---|
Transaction Tracking And Display
App 20220301078 - POMER; Yoram ; et al. | 2022-09-22 |
System And Method For Determining And Utilizing After-call-work Factor In Contact Center Quality Processes
App 20220300886 - DHAWAN; Salil ; et al. | 2022-09-22 |
Systems And Methods For Prioritizing Emergency Calls
App 20220303391 - FRENKEL; Roman ; et al. | 2022-09-22 |
System And Method For Providing Real-time Lockless Parallel Screen Recording Compliance Enforcement To Omni Channel Cloud Systems
App 20220303359 - EREZ; Jonathan ; et al. | 2022-09-22 |
Customer journey management
Grant 11,451,668 - Piaggio , et al. September 20, 2 | 2022-09-20 |
Systems and methods for proactive fraudster exposure in a customer service channel
Grant 11,451,658 - Frenkel , et al. September 20, 2 | 2022-09-20 |
System and method for combining phonetic and automatic speech recognition search
Grant 11,443,734 - Finlay , et al. September 13, 2 | 2022-09-13 |
Systems And Methods For Analyzing And Segmenting Automation Sequences
App 20220283922 - SHACHAF; Yuval ; et al. | 2022-09-08 |
Systems And Methods For Producing A Semantic Representation Of A Document
App 20220261545 - LAUBER; Stephen | 2022-08-18 |
Method And System For Providing Elastic Media Forking Infrastructure To Cloud Distributed Real-time Applications
App 20220255976 - COHEN; Yaron ; et al. | 2022-08-11 |
System And Method For Preventing Sensitive Information From Being Recorded
App 20220253551 - HAGUEL; Tal ; et al. | 2022-08-11 |
Cross-tenant Data Processing For Agent Data Comparison In Cloud Computing Environments
App 20220253788 - HINGNE; Onkar Dhananjay ; et al. | 2022-08-11 |
Systems And Methods To Triage Contact Center Issues Using An Incident Grievance Score
App 20220245647 - DHAWAN; Salil ; et al. | 2022-08-04 |
System And Method For Detecting Fraudsters
App 20220246153 - FRENKEL; Roman ; et al. | 2022-08-04 |
Systems and methods for measuring the effectiveness of an agent coaching program
Grant 11,403,579 - Geffen , et al. August 2, 2 | 2022-08-02 |
Click To Document
App 20220237364 - SHACHAF; Yuval ; et al. | 2022-07-28 |
Automated Scheduling Assistant For A Workforce Management System
App 20220230126 - MARTIN; Nicholas Duane ; et al. | 2022-07-21 |
System And Method For Generating And Implementing A Real-time Multi-factor Authentication Policy Across Multiple Channels
App 20220232035 - Keret; Matan ; et al. | 2022-07-21 |
Systems And Methods For Structured Phrase Embedding And Use Thereof
App 20220222437 - LAUBER; Stephen | 2022-07-14 |
Systems and methods for parallel recording of events on a screen of a computer
Grant 11,388,288 - Cohen , et al. July 12, 2 | 2022-07-12 |
System and method for determining and utilizing after-call-work factor in contact center quality processes
Grant 11,386,382 - Dhawan , et al. July 12, 2 | 2022-07-12 |
System And Method To Formulate Effective Energy Breaks In A Contact Center
App 20220215321 - DHAWAN; Salil ; et al. | 2022-07-07 |
Systems and methods for analyzing computer input to provide suggested next action for automation
Grant 11,379,772 - Oberman , et al. July 5, 2 | 2022-07-05 |
System And Method To Gauge Agent Self-assessment Effectiveness In A Contact Center
App 20220207457 - SHARMA; Harshit Kumar ; et al. | 2022-06-30 |
Systems and methods for prioritizing emergency calls
Grant 11,375,063 - Frenkel , et al. June 28, 2 | 2022-06-28 |
System And Method For Determining And Utilizing After-call-work Factor In Contact Center Quality Processes
App 20220198364 - DHAWAN; Salil ; et al. | 2022-06-23 |
Genuineness of customer feedback
Grant 11,367,089 - Dhawan , et al. June 21, 2 | 2022-06-21 |
Upfront Customer Time Consideration Along With Optimized Agent Desktop In A Contact Center
App 20220191327 - DHAWAN; Salil ; et al. | 2022-06-16 |
System And Method To Evaluate Agent Call Logging In A Contact Center
App 20220191326 - KUMAR; Anshu ; et al. | 2022-06-16 |
Optimized processing based on processing job requirements
Grant 11,362,931 - Cohen , et al. June 14, 2 | 2022-06-14 |
Method For Training A Spoofing Detection Model Using Biometric Clustering
App 20220182485 - FRENKEL; Roman ; et al. | 2022-06-09 |
System and method to evaluate agent call logging in a contact center
Grant 11,356,557 - Kumar , et al. June 7, 2 | 2022-06-07 |
System And Method For Frustration Detection
App 20220172738 - PERRI; Jessica ; et al. | 2022-06-02 |
Industry Benchmark Forecasting In Workforce Management
App 20220174156 - FRANGOS; Gregory E. ; et al. | 2022-06-02 |
System And Method For Providing Unsupervised Model Health Monitoring
App 20220172086 - KATZ; Natan ; et al. | 2022-06-02 |
Offer selection using sequential selection operations
Grant 11,341,539 - Ram , et al. May 24, 2 | 2022-05-24 |
Method and system for providing elastic media forking infrastructure to cloud distributed real-time applications
Grant 11,343,297 - Cohen , et al. May 24, 2 | 2022-05-24 |
System and method for providing real-time lockless parallel screen recording compliance enforcement to omni channel cloud systems
Grant 11,343,346 - Erez , et al. May 24, 2 | 2022-05-24 |
Staging tables for data ingestion of micro-batched data records
Grant 11,341,165 - Ben Ze'ev May 24, 2 | 2022-05-24 |
System and method for generating and implementing a real-time multi-factor authentication policy across multiple channels
Grant 11,336,682 - Keret , et al. May 17, 2 | 2022-05-17 |
System And Method For Infrastructure Resource Optimization
App 20220147397 - BHATTACHARYA; Pratim Kumar ; et al. | 2022-05-12 |
Systems And Methods For Analyzing Worker Conformance And Efficiency
App 20220129857 - Bagade; Niranjan Nitin ; et al. | 2022-04-28 |
Automated scheduling assistant for a workforce management system
Grant 11,315,050 - Martin , et al. April 26, 2 | 2022-04-26 |
Method And System For Fraud Clustering By Content And Biometrics Analysis
App 20220124198 - FRENKEL; Roman ; et al. | 2022-04-21 |
Upfront customer time consideration along with optimized agent desktop in a contact center
Grant 11,310,364 - Dhawan , et al. April 19, 2 | 2022-04-19 |
Method and system for accessing table content in a digital image of the table
Grant 11,307,875 - Vaindiner , et al. April 19, 2 | 2022-04-19 |
Systems and methods for providing coachable events for agents
Grant 11,310,363 - Morris , et al. April 19, 2 | 2022-04-19 |
Systems And Methods For Discovery Of Automation Opportunities
App 20220114516 - SMUTKO; Ariel ; et al. | 2022-04-14 |
System and method for frustration detection
Grant 11,302,346 - Perri , et al. April 12, 2 | 2022-04-12 |
Transaction tracking and display
Grant 11,301,940 - Pomer , et al. April 12, 2 | 2022-04-12 |
Systems And Methods For Intelligent Adherence Or Conformance Analysis Coaching
App 20220108280 - CHENNUPATI; Kalyani Jyotii ; et al. | 2022-04-07 |
System And Method For Distributing An Agent Interaction To The Evaluator By Utilizing Hold Factor
App 20220092512 - DHAWAN; Salil ; et al. | 2022-03-24 |
Systems And Methods For Finding An Interaction Subset Within A Set Of Interactions
App 20220092616 - SHACHAF; Yuval ; et al. | 2022-03-24 |
Real-time agent assistance using real-time automatic speech recognition and behavioral metrics
Grant 11,283,928 - Edwards , et al. March 22, 2 | 2022-03-22 |
Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof
Grant 11,283,927 - Gogate March 22, 2 | 2022-03-22 |
Staging Tables For Data Ingestion Of Micro-batched Data Records
App 20220083566 - BEN ZE'EV; Lior | 2022-03-17 |
Artificial-intelligence powered skill management systems and methods
Grant 11,272,056 - Shwartz , et al. March 8, 2 | 2022-03-08 |
Systems and methods for discovery of automation opportunities
Grant 11,270,241 - Smutko , et al. March 8, 2 | 2022-03-08 |
Industry benchmark forecasting in workforce management
Grant 11,272,061 - Frangos , et al. March 8, 2 | 2022-03-08 |
Method and system for fraud clustering by content and biometrics analysis
Grant 11,252,279 - Frenkel , et al. February 15, 2 | 2022-02-15 |
Systems And Methods For Analyzing Computer Input To Provide Suggested Next Action For Automation
App 20220044168 - OBERMAN; Eitan ; et al. | 2022-02-10 |
Systems and methods for intelligent adherence or conformance analysis coaching
Grant 11,238,415 - Chennupati , et al. February 1, 2 | 2022-02-01 |
Industry Benchmark Forecasting In Workforce Management
App 20220030111 - FRANGOS; Gregory E. ; et al. | 2022-01-27 |
Systems and methods for finding an interaction subset within a set of interactions
Grant 11,232,463 - Shachaf , et al. January 25, 2 | 2022-01-25 |
Artificial Intelligence Model For Predicting Playback Of Media Data
App 20220012281 - KATZ; Natan ; et al. | 2022-01-13 |
Systems And Methods For Applying Semi-discrete Calculus To Meta Machine Learning
App 20220012309 - SHACHAR; Amir | 2022-01-13 |
System And Method For Performing Voice Biometrics Analysis
App 20220012321 - Keret; Matan ; et al. | 2022-01-13 |
Systems And Methods For Detecting Complaint Interactions
App 20220005052 - ARNOLD; Steven Richard ; et al. | 2022-01-06 |
Dynamic Metric Optimization In Predictive Behavioral Routing
App 20210377392 - TRABA; Andrew Michael ; et al. | 2021-12-02 |
System And Method For Detecting Fraud Rings
App 20210358503 - Keret; Matan ; et al. | 2021-11-18 |
Systems And Methods For Providing Coachable Events For Agents
App 20210360107 - Morris; Robert William ; et al. | 2021-11-18 |
Upfront Customer Time Consideration Along With Optimized Agent Desktop In A Contact Center
App 20210360108 - DHAWAN; Salil ; et al. | 2021-11-18 |
Optimized Processing Based On Processing Job Requirements
App 20210352003 - COHEN; Yaron ; et al. | 2021-11-11 |
System and method for performing voice biometrics analysis
Grant 11,170,088 - Keret , et al. November 9, 2 | 2021-11-09 |
Method And System For Fraud Clustering By Content And Biometrics Analysis
App 20210344801 - FRENKEL; Roman ; et al. | 2021-11-04 |
Artificial-intelligence Powered Skill Management Systems And Methods
App 20210344800 - SHWARTZ; Ifat ; et al. | 2021-11-04 |
Systems and methods for detecting complaint interactions
Grant 11,157,916 - Arnold , et al. October 26, 2 | 2021-10-26 |
System And Method For Updating Biometric Evaluation Systems
App 20210319085 - FRENKEL; Roman ; et al. | 2021-10-14 |
Bidding system for skill-based routing system
Grant 11,144,856 - Bagade October 12, 2 | 2021-10-12 |
Systems and methods for real-time analytics detection for a transaction utilizing synchronously updated statistical aggregation data
Grant 11,144,536 - Weizman October 12, 2 | 2021-10-12 |
Method And System For Providing Image-based Interoperability With An Application
App 20210311723 - VAINDINER; Alexander ; et al. | 2021-10-07 |
Systems And Methods For Measuring The Effectiveness Of An Agent Coaching Program
App 20210304103 - GEFFEN; David ; et al. | 2021-09-30 |
Bidding System For Skill-based Routing System
App 20210295241 - BAGADE; Niranjan Nitin | 2021-09-23 |
Systems And Methods For Interaction Evaluation
App 20210294984 - MOKASHI; Abhijit ; et al. | 2021-09-23 |
Method And System For Accessing Table Content In A Digital Image Of The Table
App 20210294618 - VAINDINER; Alexander ; et al. | 2021-09-23 |
Systems And Methods For Retrieving And Presenting Information Using Augmented Reality
App 20210286976 - DOOLANI; Jayesh ; et al. | 2021-09-16 |
Genuineness Of Customer Feedback
App 20210287235 - DHAWAN; Salil ; et al. | 2021-09-16 |
Authentication Via A Dynamic Passphrase
App 20210279318 - KERET; Matan ; et al. | 2021-09-09 |
Method and system for fraud clustering by content and biometrics analysis
Grant 11,108,910 - Frenkel , et al. August 31, 2 | 2021-08-31 |
Method and system for providing elastic media forking infrastructure to cloud distributed real-time applications
Grant 11,108,839 - Cohen , et al. August 31, 2 | 2021-08-31 |
System And Method Using Zero Knowledge Proofs For Alert Sharing
App 20210264416 - ROBINS; Simon | 2021-08-26 |
Graph-based Approach For Voice Authentication
App 20210264922 - SHOA; Alon Menahem ; et al. | 2021-08-26 |
Method And System For Proactive Fraudster Exposure In A Customer Service Channel
App 20210258423 - MICHAELI; Levan ; et al. | 2021-08-19 |
System And Method For Creating Data To Train A Conversational Bot
App 20210256417 - KNELLER; Hila ; et al. | 2021-08-19 |
Customer Journey Management
App 20210250444 - Piaggio; Natalia Beatriz ; et al. | 2021-08-12 |
Optimized serverless cloud processing based on processing job requirements
Grant 11,088,936 - Cohen , et al. August 10, 2 | 2021-08-10 |
System and method for tracking web interactions with real time analytics
Grant RE48,681 - Liberman Ben-Ami , et al. August 10, 2 | 2021-08-10 |
Dynamic metric optimization in predictive behavioral routing
Grant 11,089,162 - Traba , et al. August 10, 2 | 2021-08-10 |
Systems and methods for retrieving and presenting information using augmented reality
Grant 11,074,432 - Doolani , et al. July 27, 2 | 2021-07-27 |
Method and system for deanomymizing cryptocurrency users by analyzing bank transfers to a cryptocurrency exchange
Grant 11,068,885 - Robins July 20, 2 | 2021-07-20 |
Authentication via a dynamic passphrase
Grant 11,062,011 - Keret , et al. July 13, 2 | 2021-07-13 |
Systems and methods for interaction evaluation
Grant 11,062,091 - Mokashi , et al. July 13, 2 | 2021-07-13 |
Image based method and system for building object model and application states comparison and graphic-based interoperability with an application
Grant 11,061,661 - Vaindiner , et al. July 13, 2 | 2021-07-13 |
Seamless text dependent enrollment
Grant 11,062,712 - Keret , et al. July 13, 2 | 2021-07-13 |
Method and system for optimizing distribution of incentive budget for additional time interval allocation in a multi-week work schedule
Grant 11,055,645 - Dvorscak, Jr. , et al. July 6, 2 | 2021-07-06 |
Systems and methods for invisible identification of agents participating in on-line communication sessions
Grant 11,044,213 - Cohen , et al. June 22, 2 | 2021-06-22 |
System And Method For Calculating A Score For A Chain Of Interactions In A Call Center
App 20210182761 - BEN ELIEZER; Lior ; et al. | 2021-06-17 |
Method and system for proactive fraudster exposure in a customer service channel
Grant 11,039,012 - Michaeli , et al. June 15, 2 | 2021-06-15 |
Graph-based approach for voice authentication
Grant 11,031,016 - Shoa , et al. June 8, 2 | 2021-06-08 |
Systems And Methods For Detecting Complaint Interactions
App 20210158366 - ARNOLD; Steven Richard ; et al. | 2021-05-27 |
Customer journey management
Grant 11,019,210 - Piaggio , et al. May 25, 2 | 2021-05-25 |
System and method for performing agent behavioral analytics
Grant 11,005,995 - Weisman , et al. May 11, 2 | 2021-05-11 |
Systems and methods for providing coachable events for agents
Grant 11,005,994 - Morris , et al. May 11, 2 | 2021-05-11 |
System and method for work period scheduler
Grant 10,990,931 - Abramovici , et al. April 27, 2 | 2021-04-27 |
Upfront customer time consideration along with optimized agent desktop in a contact center
Grant 10,992,808 - Dhawan , et al. April 27, 2 | 2021-04-27 |
Method And System For Fraud Clustering By Content And Biometrics Analysis
App 20210112163 - FRENKEL; Roman ; et al. | 2021-04-15 |
Systems And Methods For Intelligent Adherence Or Conformance Analysis Coaching
App 20210110354 - CHENNUPATI; Kalyani Jyotii ; et al. | 2021-04-15 |
Systems And Methods For Selecting A Training Program For A Worker
App 20210097634 - Geffen; David ; et al. | 2021-04-01 |
System and method for mapping a customer journey to a category
Grant 10,956,914 - Kneller , et al. March 23, 2 | 2021-03-23 |
Method And System For Automated Pointing And Prioritizing Focus On Challenges
App 20210081873 - Geffen; David ; et al. | 2021-03-18 |
Method And System For Automatic Detection Of Agent Availability To Attend A Schedule And Reassignment Thereof
App 20210075911 - GOGATE; Suhas Suresh | 2021-03-11 |
Seamless Authentication And Enrollment
App 20210074301 - FAIANS; Shahar ; et al. | 2021-03-11 |
Method And System For Separating And Authenticating Speech Of A Speaker On An Audio Stream Of Speakers
App 20210074303 - SHOA; Alon Menahem ; et al. | 2021-03-11 |
Optimized Serverless Cloud Processing Based On Processing Job Requirements
App 20210067434 - COHEN; Yaron ; et al. | 2021-03-04 |
System And Method For Combining Phonetic And Automatic Speech Recognition Search
App 20210065679 - FINLAY; William Mark ; et al. | 2021-03-04 |
Systems And Methods For Retrieving And Presenting Information Using Augmented Reality
App 20210056290 - Doolani; Jayesh ; et al. | 2021-02-25 |
Systems And Methods For Parallel Recording Of Events On A Screen Of A Computer
App 20210051231 - COHEN; Yaron ; et al. | 2021-02-18 |
Transaction Tracking And Display
App 20210042850 - POMER; Yoram ; et al. | 2021-02-11 |
Systems And Methods For Analyzing Computer Input To Provide Next Action
App 20210042338 - SMUTKO; Ariel ; et al. | 2021-02-11 |
Method And System For Fraud Clustering By Content And Biometrics Analysis
App 20210037137 - FRENKEL; Roman ; et al. | 2021-02-04 |
Method And System For Proactive Fraudster Exposure In A Customer Service Channel
App 20210037136 - MICHAELI; Levan ; et al. | 2021-02-04 |
Method and system for fraud clustering by content and biometrics analysis
Grant 10,911,600 - Frenkel , et al. February 2, 2 | 2021-02-02 |
System And Method For Detecting And Fixing Robotic Process Automation Failures
App 20210023709 - GEFFEN; David ; et al. | 2021-01-28 |
Device, System And Method For Summarizing Agreements
App 20210027247 - GEFFEN; David ; et al. | 2021-01-28 |
System And Method For Generating And Implementing A Real-time Multi-factor Authentication Policy Across Multiple Channels
App 20210014266 - KERET; Matan ; et al. | 2021-01-14 |
Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof
Grant 10,893,143 - Gogate January 12, 2 | 2021-01-12 |
Method and system for separating and authenticating speech of a speaker on an audio stream of speakers
Grant 10,885,920 - Shoa , et al. January 5, 2 | 2021-01-05 |
Graph-based Approach For Voice Authentication
App 20200411010 - SHOA; Alon Menahem ; et al. | 2020-12-31 |
Systems And Methods For Real-time Analytics Detection For A Transaction Utilizing Synchronously Updated Statistical Aggregation Data
App 20200409932 - WEIZMAN; Shlomi | 2020-12-31 |
Method and system for creating a fragmented video recording of events on a screen using serverless computing
Grant 10,880,434 - Cohen , et al. December 29, 2 | 2020-12-29 |
System And Method For Dynamic Redundant Call Recording
App 20200396333 - KOLODIZNER; Efim ; et al. | 2020-12-17 |
Method And System For Optimizing Distribution Of Incentive Budget For Additional Time Interval Allocation In A Multi-week Work Schedule
App 20200394594 - DVORSCAK, JR.; Robert Michael ; et al. | 2020-12-17 |
Systems And Methods For Discovery Of Automation Opportunities
App 20200394577 - Smutko; Ariel ; et al. | 2020-12-17 |
System and method for automatically validating agent implementation of training material
Grant 10,868,911 - Portman , et al. December 15, 2 | 2020-12-15 |
Device, system and method for summarizing agreements
Grant 10,860,979 - Geffen , et al. December 8, 2 | 2020-12-08 |
System and method for distributing an agent interaction for evaluation based on the quality of service
Grant 10,863,027 - Vyas , et al. December 8, 2 | 2020-12-08 |
System And Method For Automatically Validating Agent Implementation Of Training Material
App 20200382641 - PORTMAN; Leon ; et al. | 2020-12-03 |
Systems and methods for fast play back of recorded data
Grant 10,853,439 - Kolodizner , et al. December 1, 2 | 2020-12-01 |
Transaction tracking and display
Grant 10,853,889 - Pomer , et al. December 1, 2 | 2020-12-01 |
Seamless authentication and enrollment
Grant 10,854,204 - Faians , et al. December 1, 2 | 2020-12-01 |
System and method for mapping a customer journey to a category
Grant 10,847,136 - Kneller , et al. November 24, 2 | 2020-11-24 |
System and method for detecting and fixing robotic process automation failures
Grant 10,843,342 - Geffen , et al. November 24, 2 | 2020-11-24 |
Call center agent performance scoring and sentiment analytics
Grant 10,839,335 - Weisman , et al. November 17, 2 | 2020-11-17 |
Method and system for streaming a media file during a concurrent transcoding thereof
Grant 10,834,441 - Kandov , et al. November 10, 2 | 2020-11-10 |
Automated scheduling assistant for a workforce management system
App 20200349494 - MARTIN; Nicholas Duane ; et al. | 2020-11-05 |
Systems And Methods For Coverage Analysis Of Textual Queries
App 20200342016 - Morris; Robert William | 2020-10-29 |
Method for adaptive tuning via automated simulation and optimization
Grant 10,803,403 - Ben-Or , et al. October 13, 2 | 2020-10-13 |
System and method for text normalization in noisy channels
Grant 10,803,241 - Weisman , et al. October 13, 2 | 2020-10-13 |
System and method for dynamic redundant call recording
Grant 10,805,456 - Kolodizner , et al. October 13, 2 | 2020-10-13 |
System and method for automatically validating agent implementation of training material
Grant 10,798,243 - Portman , et al. October 6, 2 | 2020-10-06 |
Method And System For Accessing Table Content In A Digital Image Of The Table
App 20200310841 - VAINDINER; Alexander ; et al. | 2020-10-01 |
Method And System For Automatic Detection Of Agent Availability To Attend A Schedule And Reassignment Thereof
App 20200314241 - GOGATE; Suhas Suresh | 2020-10-01 |
Systems And Methods For Interaction Evaluation
App 20200311209 - MOKASHI; Abhijit ; et al. | 2020-10-01 |
Customer Journey Management
App 20200304640 - PIAGGIO; Natalia Beatriz ; et al. | 2020-09-24 |
System And Method For Frustration Detection
App 20200294528 - PERRI; Jessica ; et al. | 2020-09-17 |
System And Method For Detecting And Fixing Robotic Process Automation Failures
App 20200262075 - GEFFEN; David ; et al. | 2020-08-20 |
Method and system for accessing table content in a digital image of the table
Grant 10,740,123 - Vaindiner , et al. A | 2020-08-11 |
System And Method For Automatically Validating Agent Implementation Of Training Material
App 20200252509 - Kind Code | 2020-08-06 |
System And Method For Performing Voice Biometrics Analysis
App 20200250290 - Kind Code | 2020-08-06 |
Method and system for managing availability states of a user to communicate over multiple communication platforms
Grant 10,728,392 - Chandrakant , et al. | 2020-07-28 |
Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof
Grant 10,728,390 - Gogate | 2020-07-28 |
Customer journey management
Grant 10,715,667 - Piaggio , et al. | 2020-07-14 |
Optimized serverless cloud processing based on processing job requirements
Grant 10,715,418 - Cohen , et al. | 2020-07-14 |
Robotic Process Automation For Significant Sequences Of Desktop Events
App 20200219033 - SMUTKO; Ariel ; et al. | 2020-07-09 |
Method And System For Separating And Authenticating Speech Of A Speaker On An Audio Stream Of Speakers
App 20200211571 - SHOA; Alon Menahem ; et al. | 2020-07-02 |
System And Method For Calculating Availability Points For Workforce Scheduling
App 20200202282 - CHENNUPATI; Kalyani Jyotii ; et al. | 2020-06-25 |
System and method for automatically validating agent implementation of training material
Grant 10,694,037 - Portman , et al. | 2020-06-23 |
System And Method For Performing Agent Behavioral Analytics
App 20200193353 - WEISMAN; Hila ; et al. | 2020-06-18 |
System And Method For Performing Agent Behavioral Analytics
App 20200195779 - Weisman; Hila ; et al. | 2020-06-18 |
System and method for detecting and fixing robotic process automation failures
Grant 10,682,761 - Geffen , et al. | 2020-06-16 |
Method And System For Automatic Detection Of Agent Availability To Attend A Schedule And Reassignment Thereof
App 20200186647 - GOGATE; Suhas Suresh | 2020-06-11 |
Systems And Methods To Determine That A Speaker Is Human Using A Signal To The Speaker
App 20200184979 - KERET; Matan ; et al. | 2020-06-11 |
System and method for performing voice biometrics analysis
Grant 10,678,899 - Keret , et al. | 2020-06-09 |
Authentication Via A Dynamic Passphrase
App 20200175146 - KERET; Matan ; et al. | 2020-06-04 |
Seamless Text Dependent Enrollment
App 20200175994 - KERET; Matan ; et al. | 2020-06-04 |
Method And System For Deanomymizing Cryptocurrency Users By Analyzing Bank Transfers To A Cryptocurrency Exchange
App 20200167763 - ROBINS; Simon | 2020-05-28 |
Method And System For Streaming A Media File During A Concurrent Transcoding Thereof
App 20200162772 - KANDOV; Reuven ; et al. | 2020-05-21 |
Customer Journey Management
App 20200153968 - PIAGGIO; Natalia Beatriz ; et al. | 2020-05-14 |
Method And System For Creating A Fragmented Video Recording Of Events On A Screen Using Serverless Computing
App 20200145533 - COHEN; Yaron ; et al. | 2020-05-07 |
Enlargement of screen-capture recorded into a video recording during playback thereof
Grant 10,645,458 - Malev , et al. | 2020-05-05 |
System and method for optimizing matched voice biometric passphrases
Grant 10,630,680 - Arrowood , et al. | 2020-04-21 |
System and method for distributing an agent interaction for evaluation based on the quality of service
Grant 10,616,413 - Vyas , et al. | 2020-04-07 |
Method and system for streaming a media file during a concurrent transcoding thereof
Grant 10,616,616 - Kandov , et al. | 2020-04-07 |
Image Based Method And System For Building Object Model And Application States Comparison And Graphic-based Interoperability Wit
App 20200104116 - VAINDINER; Alexander ; et al. | 2020-04-02 |
Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof
Grant 10,609,217 - Gogate | 2020-03-31 |
Seamless text dependent enrollment
Grant 10,600,423 - Keret , et al. | 2020-03-24 |
Authentication via a dynamic passphrase
Grant 10,592,649 - Keret , et al. | 2020-03-17 |
System And Method For Mapping A Customer Journey To A Category
App 20200082822 - KNELLER; Hila ; et al. | 2020-03-12 |
System And Method For Mapping A Customer Journey To A Category
App 20200082810 - Kneller; Hila ; et al. | 2020-03-12 |
System and method for tracking web interactions with real time analytics
Grant RE47,896 - Liberman Ben-Ami , et al. | 2020-03-03 |
Systems And Methods For Finding An Interaction Subset Within A Set Of Interactions
App 20200065831 - SHACHAF; Yuval ; et al. | 2020-02-27 |
Enlargement Of Video Elements In A Video Recording During Playback
App 20200059699 - MALEV; Alexander ; et al. | 2020-02-20 |
Customer journey management
Grant 10,567,585 - Piaggio , et al. Feb | 2020-02-18 |
Image based method and system for building object model and application states comparison and graphic-based interoperability with an application
Grant 10,540,167 - Vaindiner , et al. Ja | 2020-01-21 |
Method And System For Automatic Detection Of Agent Availability To Attend A Schedule And Reassignment Thereof
App 20200021686 - GOGATE; Suhas Suresh | 2020-01-16 |
System And Method For Generating Journey Excellence Score
App 20200013068 - Pony; Adi ; et al. | 2020-01-09 |
System And Method For Dynamic Redundant Call Recording
App 20190364150 - KOLODIZNER; Efim ; et al. | 2019-11-28 |
System And Method For Performing Voice Biometrics Analysis
App 20190362057 - KERET; Matan ; et al. | 2019-11-28 |
System And Method For Generation Of Case-based Data For Training Machine Learning Classifiers
App 20190354993 - BEN-OR; Pinchas ; et al. | 2019-11-21 |
Customer Journey Management
App 20190342451 - PIAGGIO; Natalia Beatriz ; et al. | 2019-11-07 |
System and method for dynamic redundant call recording
Grant 10,469,658 - Kolodizner , et al. No | 2019-11-05 |
System and method for detecting screen connectivity monitoring application malfunctions
Grant 10,447,562 - Vaindiner , et al. Oc | 2019-10-15 |
Method And System For Accessing Table Content In A Digital Image Of The Table
App 20190310868 - VAINDINER; Alexander ; et al. | 2019-10-10 |
System And Method For Automatically Validating Agent Implementation Of Training Material
App 20190306315 - PORTMAN; Leon ; et al. | 2019-10-03 |
System and method for resolving user identification
Grant 10,409,970 - Zur , et al. Sept | 2019-09-10 |
System and method for automatic language model selection
Grant 10,403,271 - Nissan Sep | 2019-09-03 |
Customer journey management
Grant 10,404,860 - Piaggio , et al. Sep | 2019-09-03 |
Systems and methods for response rate determination and offer selection
Grant 10,360,574 - Newnham | 2019-07-23 |
Customer Journey Management
App 20190208060 - PIAGGIO; Natalia Beatriz ; et al. | 2019-07-04 |
Method And System For Streaming A Media File During A Concurrent Transcoding Thereof
App 20190208241 - Kandov; Reuven ; et al. | 2019-07-04 |
Seamless Text Dependent Enrollment
App 20190198026 - Keret; Matan ; et al. | 2019-06-27 |
System and method for generating metadata for a recorded session
Grant 10,334,101 - Gluck , et al. | 2019-06-25 |
Systems And Methods For Invisible Identification Of Agents Participating In On-line Communication Sessions
App 20190190860 - COHEN; Yaron ; et al. | 2019-06-20 |
Systems and methods for reward prediction and offer selection
Grant 10,304,070 - Newnham | 2019-05-28 |
System And Method For Dynamic Redundant Call Recording
App 20190124200 - KOLODIZNER; Efim ; et al. | 2019-04-25 |
Customer journey management
Grant 10,270,912 - Piaggio , et al. | 2019-04-23 |
System and method for detecting phonetically similar imposter phrases
Grant 10,269,352 - Morris , et al. | 2019-04-23 |
Computing resource allocation optimization
Grant 10,268,513 - Jackson , et al. | 2019-04-23 |
Seamless text-dependent enrollment
Grant 10,255,923 - Keret , et al. | 2019-04-09 |
System And Method For Optimizing Matched Voice Biometric Passphrases
App 20190104120A1 - | 2019-04-04 |
Transaction Tracking And Display
App 20190096006A1 - | 2019-03-28 |
Customer Journey Management
App 20190089834A1 - | 2019-03-21 |
Systems And Methods For Fast Play Back Of Recorded Data
App 20190050492A1 - | 2019-02-14 |
Authentication Via A Dynamic Passphrase
App 20190050545A1 - | 2019-02-14 |
Seamless Text-dependent Enrollment
App 20190035407A1 - | 2019-01-31 |
System and method for dynamic redundant call recording
Grant 10182146 - | 2019-01-15 |
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