Patent | Date |
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Personal desktop router Grant 9,516,171 - Neyman , et al. December 6, 2 | 2016-12-06 |
Personal Desktop Router App 20150244870 - Neyman; Igor ;   et al. | 2015-08-27 |
Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality Grant RE45,606 - Neyman , et al. July 7, 2 | 2015-07-07 |
Call And Data Correspondence In A Call-in Center Employing Virtual Restructuring For Computer Telephony Integrated Functionality App 20130230160 - Neyman; Igor ;   et al. | 2013-09-05 |
Personal Desktop Router App 20130129067 - Neyman; Igor ;   et al. | 2013-05-23 |
Personal desktop router Grant 8,358,769 - Neyman , et al. January 22, 2 | 2013-01-22 |
Messaging System App 20120011449 - Sasson; Ori ;   et al. | 2012-01-12 |
Telephony intelligence in a data packet network Grant 8,031,698 - Neyman October 4, 2 | 2011-10-04 |
Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality Grant 7,903,807 - Neyman , et al. March 8, 2 | 2011-03-08 |
Determining Presence for Interaction Routing App 20100172486 - Miloslavsky; Alec ;   et al. | 2010-07-08 |
Determining presence for interaction routing Grant 7,715,332 - Miloslavsky , et al. May 11, 2 | 2010-05-11 |
Determining presence for interaction routing Grant 7,619,996 - Miloslavsky , et al. November 17, 2 | 2009-11-17 |
Routing emails to a plurality of agents Grant 7,460,496 - Miloslavsky , et al. December 2, 2 | 2008-12-02 |
Telephony intelligence in a data packet network Grant 7,415,009 - Neyman August 19, 2 | 2008-08-19 |
Telephony Intelligence in a Data Packet Network App 20080049737 - Neyman; Igor | 2008-02-28 |
Determining Presence for Interaction Routing App 20080049928 - Miloslavsky; Alec ;   et al. | 2008-02-28 |
Skill-Based Real-time Call Routing in Telephony Systems App 20080049929 - Miloslavsky; Alec ;   et al. | 2008-02-28 |
Escalatory Reactive Call Routing App 20080043955 - Shtivelman; Yuri ;   et al. | 2008-02-21 |
Dynamic Re-routing App 20080043975 - Miloslavsky; Alec ;   et al. | 2008-02-21 |
System for Routing Electronic Mails App 20080046531 - Shtivelman; Yuri ;   et al. | 2008-02-21 |
Apparatus and Methods for Coordinating Telephone and Data Communications App 20080043728 - Miloslavsky; Alec ;   et al. | 2008-02-21 |
Personal Desktop Router App 20080043977 - Neyman; Igor ;   et al. | 2008-02-21 |
Determining Presence for Transaction Routing App 20070195940 - Miloslavsky; Alec ;   et al. | 2007-08-23 |
Negotiated routing in telephony systems App 20060210047 - Neyman; Igor ;   et al. | 2006-09-21 |
Call center apparatus and functionality in telephony App 20060133594 - Neyman; Igor ;   et al. | 2006-06-22 |
Methods and apparatus for personal routing in computer-simulated telephony Grant 7,031,442 - Neyman , et al. April 18, 2 | 2006-04-18 |
Negotiated routing in telephony systems Grant 7,020,264 - Neyman , et al. March 28, 2 | 2006-03-28 |
Apparatus and methods for routing electronic mail in a processing center Grant 6,981,020 - Miloslavsky , et al. December 27, 2 | 2005-12-27 |
Routing emails to a plurality of agents App 20050128961 - Miloslavsky, Alec ;   et al. | 2005-06-16 |
Internet protocol call-in centers and establishing remote agents Grant 6,879,586 - Miloslavsky , et al. April 12, 2 | 2005-04-12 |
Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality App 20040208134 - Neyman, Igor ;   et al. | 2004-10-21 |
Telephony intelligence in a data packet network App 20040179516 - Neyman, Igor | 2004-09-16 |
Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality Grant 6,735,298 - Neyman , et al. May 11, 2 | 2004-05-11 |
Telephony intelligence in a data packet network Grant 6,731,626 - Neyman May 4, 2 | 2004-05-04 |
Apparatus and methods for coordinating internet protocol telephone and data communications Grant 6,625,139 - Miloslavsky , et al. September 23, 2 | 2003-09-23 |
Apparatus and method for improving e-mail routing in an internet protocol network telephony call-in center Grant 6,581,105 - Miloslavsky , et al. June 17, 2 | 2003-06-17 |
Voice extensions in a call-in center employing virtual restructuring for computer telephony integrated functionality Grant 6,560,328 - Bondarenko , et al. May 6, 2 | 2003-05-06 |
Platform-independent DNT intelligent network Grant 6,549,539 - Neyman April 15, 2 | 2003-04-15 |
Apparatus And Methods For Coordinating Internet Protocol Telephone And Data Communications App 20030021259 - MILOSLAVSKY, ALEC ;   et al. | 2003-01-30 |
Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality App 20030002652 - Neyman, Igor ;   et al. | 2003-01-02 |
Apparatus and methods for routing electronic mail in a processing center App 20020169834 - Miloslavsky, Alec ;   et al. | 2002-11-14 |
Integrated telephony network combining a packet data network and a dedicated--connection network Grant 6,459,697 - Neyman October 1, 2 | 2002-10-01 |
Virtualized computer telephony integrated link for enhanced functionality in call centers Grant 6,434,231 - Neyman , et al. August 13, 2 | 2002-08-13 |
Method And Apparatus For Determining And Using Multiple Object States In An Intelligent Internet Protocol Telephony Network App 20020101866 - MILOSLAVSKY, ALEC ;   et al. | 2002-08-01 |
Apparatus and methods in routing internet protocol network telephony calls in a centrally-managed call center system Grant 6,373,836 - Deryugin , et al. April 16, 2 | 2002-04-16 |
Virtualized computer telephony integrated link for enhanced functionality in call centers Grant 6,359,981 - Neyman , et al. March 19, 2 | 2002-03-19 |
Apparatus And Methods In Improving And Enhancing Telephony Telecommunications App 20020019846 - MILOSLAVSKY, ALEC ;   et al. | 2002-02-14 |
Virtualized Computer Telephony Integrated Link for Enhanced Functionality in Call Centers App 20020012428 - Neyman, Igor ;   et al. | 2002-01-31 |
Internet Protocol Call-in Centers And Establishing Remote Agents App 20020001300 - MILOSLAVSKY, ALEC ;   et al. | 2002-01-03 |
Multimedia managing and prioritized queuing system integrated with intelligent routing capability Grant 6,263,066 - Shtivelman , et al. July 17, 2 | 2001-07-17 |
Private IP telephony backbone linking widely-distributed enterprise sites Grant 6,215,783 - Neyman April 10, 2 | 2001-04-10 |
Voice extensions in a call-in center employing virtual restructuring for computer telephony integrated functionality Grant 6,198,739 - Neyman , et al. March 6, 2 | 2001-03-06 |
Apparatus and methods for managing multiple internet protocol capable call centers Grant 6,175,564 - Miloslavsky , et al. January 16, 2 | 2001-01-16 |
Personal desktop router Grant 6,148,074 - Miloslavsky , et al. November 14, 2 | 2000-11-14 |
Negotiated routing in telephony systems Grant 6,122,360 - Neyman , et al. September 19, 2 | 2000-09-19 |
Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality Grant 6,018,578 - Bondarenko , et al. January 25, 2 | 2000-01-25 |
Negotiated routing in telephony systems Grant 6,005,931 - Neyman , et al. December 21, 1 | 1999-12-21 |
Virtualized computer telephony integrated link for enhanced functionality Grant 5,940,495 - Bondarenko , et al. August 17, 1 | 1999-08-17 |
Method for routing calls to call centers based on statistical modeling of call behavior Grant 5,926,538 - Deryugin , et al. July 20, 1 | 1999-07-20 |