Patent | Date |
---|
Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication Grant 10,880,437 - Neuer, III , et al. December 29, 2 | 2020-12-29 |
Managing multiple agent communication sessions in a contact center Grant 10,567,582 - Neuer, III , et al. Feb | 2020-02-18 |
Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication Grant 10,523,816 - Neuer, III , et al. Dec | 2019-12-31 |
Reviewing portions of telephone call recordings in a contact center using topic meta-data records Grant 10,306,055 - Mammen , et al. | 2019-05-28 |
Managing multiple agent communication sessions in a contact center Grant 10,284,723 - Neuer, III , et al. | 2019-05-07 |
Management of checkpoint meta-data for call recordings in a contact center Grant 10,237,405 - Neuer, III , et al. | 2019-03-19 |
Providing compliance enforcement for manually dialed wireless numbers in a contact center Grant 10,218,849 - Hitchcock , et al. Feb | 2019-02-26 |
Reviewing portions of telephone call recordings in a contact center using topic meta-data records Grant 9,936,066 - Mammen , et al. April 3, 2 | 2018-04-03 |
Forecasting and scheduling campaigns involving different channels of communication Grant 9,924,040 - Ouimette , et al. March 20, 2 | 2018-03-20 |
Forecasting and scheduling campaigns involving different channels of communication Grant 9,787,840 - Neuer, III , et al. October 10, 2 | 2017-10-10 |
Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications Grant 9,736,304 - Neuer, III , et al. August 15, 2 | 2017-08-15 |
Providing compliance enforcement for manually dialed wireless numbers in a contact center Grant 9,635,183 - Neuer, III , et al. April 25, 2 | 2017-04-25 |
Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications Grant 9,600,789 - Neuer, III , et al. March 21, 2 | 2017-03-21 |
Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications Grant 9,531,881 - Ouimette , et al. December 27, 2 | 2016-12-27 |
Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications Grant 9,426,291 - Ouimette , et al. August 23, 2 | 2016-08-23 |
Providing compliance enforcement for manually dialed wireless numbers in a contact center Grant 9,420,102 - Neuer, III , et al. August 16, 2 | 2016-08-16 |
Calling party number selection for outbound calls Grant 9,398,148 - Neuer, III , et al. July 19, 2 | 2016-07-19 |
Using location based services for determining a calling window Grant 9,350,861 - Leary , et al. May 24, 2 | 2016-05-24 |
Providing compliance enforcement for manually dialed wireless numbers in a contact center Grant 9,203,964 - Neuer, III , et al. December 1, 2 | 2015-12-01 |
Providing compliance enforcement for manually dialed wireless numbers in a contact center Grant 8,989,814 - Hitchcock , et al. March 24, 2 | 2015-03-24 |
Providing Compliance Enforcement For Manually Dialed Wireless Numbers In A Contact Center App 20140315521 - Hitchcock; Chad ;   et al. | 2014-10-23 |
Using location based services for determining a calling window Grant 8,712,032 - Leary, II , et al. April 29, 2 | 2014-04-29 |