| Patent | Date |
|---|
Audio recording optimization for calls serviced by an artificial intelligence agent
Grant 11,222,642 - Moran January 11, 2 | 2022-01-11 |
Broadly neutralizing anti-human cytomegalovirus (HCMV) antibodies and methods of use thereof
Grant 11,185,582 - Gardner , et al. November 30, 2 | 2021-11-30 |
Systems And Methods For Allocating Agent Resources In A Contact Center
App 20210365868 - Moran; Thomas | 2021-11-25 |
Agent efficiency based on real-time desktop analytics
Grant 11,115,538 - Moran September 7, 2 | 2021-09-07 |
Video call routing and management based on artificial intelligence determined facial emotion
Grant 11,102,353 - Carty , et al. August 24, 2 | 2021-08-24 |
Monolithic Thermocasting Of Polymer Mixtures For Architectural Applications
App 20210187799 - MORAN; Thomas ; et al. | 2021-06-24 |
Automatic Message Generation And Presentation To A Communication Node Engaged In A Communication
App 20210056560 - Moran; Thomas ; et al. | 2021-02-25 |
Video Call Routing And Management Based On Artificial Intelligence Determined Facial Emotion
App 20200358900 - Carty; Gerard ; et al. | 2020-11-12 |
Broadly Neutralizing Anti-human Cytomegalovirus (hcmv) Antibodies And Methods Of Use Thereof
App 20200330588 - Gardner; Thomas ; et al. | 2020-10-22 |
Predictive network node allocation
Grant 10,812,321 - Carty , et al. October 20, 2 | 2020-10-20 |
Audio Recording Optimization for Calls Serviced by an Artificial Intelligence Agent
App 20200243097 - Moran; Thomas | 2020-07-30 |
Agent Efficiency Based On Real-time Desktop Analytics
App 20200228659 - Moran; Thomas | 2020-07-16 |
Agent efficiency based on real-time desktop analytics
Grant 10,659,612 - Moran | 2020-05-19 |
Real-time speech feed to agent greeting
Grant 10,659,607 - Carty , et al. | 2020-05-19 |
Predictive Network Node Allocation
App 20200153681 - Carty; Gerard ; et al. | 2020-05-14 |
Document detection and analysis-based routing
Grant 10,623,569 - Moran | 2020-04-14 |
Modular panels and related elements to form a variety of wall segments and enclosures
Grant 10,557,262 - Moran , et al. Feb | 2020-02-11 |
Dynamic agent greeting based on prior call analysis
Grant 10,547,728 - Moran , et al. Ja | 2020-01-28 |
Intelligent contact recording in a virtual reality contact center
Grant 10,484,643 - Moran Nov | 2019-11-19 |
Real-time Speech Feed To Agent Greeting
App 20190273821 - Carty; Gerard ; et al. | 2019-09-05 |
Agent Efficiency Based On Real-time Desktop Analytics
App 20190268475 - Moran; Thomas | 2019-08-29 |
Real-time speech feed to agent greeting
Grant 10,389,879 - Carty , et al. A | 2019-08-20 |
Modular Panels And Related Elements To Form A Variety Of Wall Segments And Enclosures
App 20190010691 - MORAN; Thomas ; et al. | 2019-01-10 |
Document Detection And Analysis-based Routing
App 20180359363 - MORAN; THOMAS | 2018-12-13 |
Real-time Speech Feed To Agent Greeting
App 20180338040 - Carty; Gerard ; et al. | 2018-11-22 |
Systems and methods for optimal scheduling of resources in a contact center
Grant 10,129,405 - Moran , et al. November 13, 2 | 2018-11-13 |
Modular panels and related elements to form a variety of wall segments and enclosures
Grant 10,072,411 - Moran , et al. September 11, 2 | 2018-09-11 |
Systems And Methods For Optimal Scheduling Of Resources In A Contact Center
App 20180191906 - Moran; Thomas ; et al. | 2018-07-05 |
Intelligent Contact Recording In A Virtual Reality Contact Center
App 20180130257 - MORAN; THOMAS | 2018-05-10 |
Monitoring agent oversight of artificial intelligence content in a contact center
Grant 9,961,204 - Moran , et al. May 1, 2 | 2018-05-01 |
Systems and methods for optimal scheduling of resources in a contact center
Grant 9,930,181 - Moran , et al. March 27, 2 | 2018-03-27 |
Systems And Methods For Allocating Agent Resources In A Contact Center
App 20170286887 - Moran; Thomas | 2017-10-05 |
Dynamic Agent Greeting Based On Prior Call Analysis
App 20170214779 - Moran; Thomas ; et al. | 2017-07-27 |
Systems and methods for detecting and reducing fraud in a contact center
Grant 9,716,791 - Moran July 25, 2 | 2017-07-25 |
Agent matching based on video analysis of customer presentation
Grant 9,451,087 - Fagundes , et al. September 20, 2 | 2016-09-20 |
System and method for high-quality call recording in a high-availability environment
Grant 9,420,091 - Shaffer , et al. August 16, 2 | 2016-08-16 |
Intelligent tagging for multimedia call recording purposes using continuous metadata
Grant 9,049,291 - Moran , et al. June 2, 2 | 2015-06-02 |
System And Method For High-quality Call Recording In A High-availability Environment
App 20150133092 - Shaffer; Shmuel ; et al. | 2015-05-14 |
Routing communication sessions in a contact center
Grant 8,873,737 - Moran , et al. October 28, 2 | 2014-10-28 |
Agent Matching Based On Video Analysis Of Customer Presentation
App 20130272565 - Fagundes; Luciano Godoy ; et al. | 2013-10-17 |
Routing Communication Sessions in a Contact Center
App 20120057691 - Moran; Thomas ; et al. | 2012-03-08 |
Intelligent Tagging for Multimedia Call Recording Purposes Using Continuous Metadata
App 20110002451 - Moran; Thomas ; et al. | 2011-01-06 |
Vandal resistant pull box
Grant 7,807,923 - Moran October 5, 2 | 2010-10-05 |
Conferencing systems with enhanced capabilities
Grant 7,653,013 - Moran January 26, 2 | 2010-01-26 |
Vandal Resistant Pull Box
App 20090200056 - MORAN; Thomas | 2009-08-13 |
Stereo conferencing
Grant 7,489,773 - Moran , et al. February 10, 2 | 2009-02-10 |
Odd lot processing in centralized automated market system
Grant 7,359,877 - Malitzis , et al. April 15, 2 | 2008-04-15 |
Using information about software events to route contacts in a contact center
Grant 7,212,624 - O'Connor , et al. May 1, 2 | 2007-05-01 |
Managing communications in a call center
Grant 7,127,058 - O'Connor , et al. October 24, 2 | 2006-10-24 |
Cushioned pivoting deck
Grant 6,945,913 - Moore , et al. September 20, 2 | 2005-09-20 |
Using information about software events to route contacts in a contact center
App 20040057572 - O'Connor, Neil ; et al. | 2004-03-25 |
Wireless telephone system and operation method therefor
Grant 6,671,510 - Kelly , et al. December 30, 2 | 2003-12-30 |
Cushioned pivoting deck
App 20030195087 - Moore, Steve ; et al. | 2003-10-16 |
Managing communications in a call centre
App 20030185379 - O'Connor, Neil ; et al. | 2003-10-02 |
Cushioned pivoting deck
Grant 6,572,513 - Whan-Tong , et al. June 3, 2 | 2003-06-03 |
Measuring Speech Quality Over A Communications Network
App 20020193999 - Keane, Michael ; et al. | 2002-12-19 |
Odd lot processing in centralized automated market system
App 20020133454 - Malitzis, John ; et al. | 2002-09-19 |
Messaging
App 20020073142 - Moran, Thomas | 2002-06-13 |
Stationary exercise cycle
Grant D444,515 - Moran , et al. July 3, 2 | 2001-07-03 |
Suspension system for exercise apparatus
Grant 6,013,011 - Moore , et al. January 11, 2 | 2000-01-11 |
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