Patent | Date |
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Implementation of call-center outbound dialing capability at a telephony network level Grant RE46,528 - Miloslavsky August 29, 2 | 2017-08-29 |
Personal desktop router Grant 9,516,171 - Neyman , et al. December 6, 2 | 2016-12-06 |
System And Method For Fully Testing A System Before And After An Upgrade To Verify Full Use Case Compliance App 20160155131 - Miloslavsky; Alec ;   et al. | 2016-06-02 |
Personal Desktop Router App 20150244870 - Neyman; Igor ;   et al. | 2015-08-27 |
Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality Grant RE45,606 - Neyman , et al. July 7, 2 | 2015-07-07 |
Call And Data Correspondence In A Call-in Center Employing Virtual Restructuring For Computer Telephony Integrated Functionality App 20130230160 - Neyman; Igor ;   et al. | 2013-09-05 |
Systems and methods to generate a software framework based on semantic modeling and business rules Grant 8,522,195 - Miloslavsky , et al. August 27, 2 | 2013-08-27 |
Personal Desktop Router App 20130129067 - Neyman; Igor ;   et al. | 2013-05-23 |
Personal desktop router Grant 8,358,769 - Neyman , et al. January 22, 2 | 2013-01-22 |
Shared royalty platform for content royalty management Grant 8,296,238 - Miloslavsky , et al. October 23, 2 | 2012-10-23 |
Shared royalty platform for content royalty management Grant 7,970,707 - Miloslavsky , et al. June 28, 2 | 2011-06-28 |
Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality Grant 7,903,807 - Neyman , et al. March 8, 2 | 2011-03-08 |
Shared Royalty Platform For Content Royalty Management App 20110054923 - Miloslavsky; Alec ;   et al. | 2011-03-03 |
Determining Presence for Interaction Routing App 20100172486 - Miloslavsky; Alec ;   et al. | 2010-07-08 |
Shared royalty platform for content royalty management Grant 7,747,474 - Miloslavsky , et al. June 29, 2 | 2010-06-29 |
Determining presence for interaction routing Grant 7,715,332 - Miloslavsky , et al. May 11, 2 | 2010-05-11 |
Determining presence for interaction routing Grant 7,619,996 - Miloslavsky , et al. November 17, 2 | 2009-11-17 |
Initial routing of internet-protocol network telephone calls Grant 7,558,383 - Shtivelman , et al. July 7, 2 | 2009-07-07 |
Systems and Methods to Generate a Software Framework Based on Semantic Modeling and Business Rules App 20090077531 - MILOSLAVSKY; Alec ;   et al. | 2009-03-19 |
Routing emails to a plurality of agents Grant 7,460,496 - Miloslavsky , et al. December 2, 2 | 2008-12-02 |
Shared Royalty Platform For Content Royalty Management App 20080189155 - Miloslavsky; Alec ;   et al. | 2008-08-07 |
Skill-Based Real-time Call Routing in Telephony Systems App 20080049929 - Miloslavsky; Alec ;   et al. | 2008-02-28 |
Determining Presence for Interaction Routing App 20080049928 - Miloslavsky; Alec ;   et al. | 2008-02-28 |
System for Routing Electronic Mails App 20080046531 - Shtivelman; Yuri ;   et al. | 2008-02-21 |
Dynamic Re-routing App 20080043975 - Miloslavsky; Alec ;   et al. | 2008-02-21 |
Personal Desktop Router App 20080043977 - Neyman; Igor ;   et al. | 2008-02-21 |
Apparatus and Methods for Coordinating Telephone and Data Communications App 20080043728 - Miloslavsky; Alec ;   et al. | 2008-02-21 |
Escalatory Reactive Call Routing App 20080043955 - Shtivelman; Yuri ;   et al. | 2008-02-21 |
Determining Presence for Transaction Routing App 20070195940 - Miloslavsky; Alec ;   et al. | 2007-08-23 |
Shared royalty platform for content royalty management App 20070156607 - Miloslavsky; Alec ;   et al. | 2007-07-05 |
Negotiated routing in telephony systems Grant 7,231,032 - Nevman , et al. June 12, 2 | 2007-06-12 |
Initial Routing of Internet-Protocol Network Telephone Calls App 20070071224 - Shtivelman; Yuri ;   et al. | 2007-03-29 |
Negotiated routing in telephony systems App 20060210047 - Neyman; Igor ;   et al. | 2006-09-21 |
Call center apparatus and functionality in telephony App 20060133594 - Neyman; Igor ;   et al. | 2006-06-22 |
Methods and apparatus for personal routing in computer-simulated telephony Grant 7,031,442 - Neyman , et al. April 18, 2 | 2006-04-18 |
Negotiated routing in telephony systems Grant 7,020,264 - Neyman , et al. March 28, 2 | 2006-03-28 |
Apparatus and methods for routing electronic mail in a processing center Grant 6,981,020 - Miloslavsky , et al. December 27, 2 | 2005-12-27 |
Routing emails to a plurality of agents App 20050128961 - Miloslavsky, Alec ;   et al. | 2005-06-16 |
Internet protocol call-in centers and establishing remote agents Grant 6,879,586 - Miloslavsky , et al. April 12, 2 | 2005-04-12 |
Internet protocol call-in centers and establishing remote agents App 20040208309 - Miloslavsky, Alec | 2004-10-21 |
Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality App 20040208134 - Neyman, Igor ;   et al. | 2004-10-21 |
Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality Grant 6,735,298 - Neyman , et al. May 11, 2 | 2004-05-11 |
System for routing electronic mails Grant 6,732,156 - Miloslavsky May 4, 2 | 2004-05-04 |
Apparatus and methods for coordinating internet protocol telephone and data communications Grant 6,625,139 - Miloslavsky , et al. September 23, 2 | 2003-09-23 |
Method and apparatus for determining and using multiple object states in an intelligent internet protocol telephony network Grant 6,597,685 - Miloslavsky , et al. July 22, 2 | 2003-07-22 |
Apparatus and method for improving e-mail routing in an internet protocol network telephony call-in center Grant 6,581,105 - Miloslavsky , et al. June 17, 2 | 2003-06-17 |
Apparatus And Methods For Coordinating Internet Protocol Telephone And Data Communications App 20030021259 - MILOSLAVSKY, ALEC ;   et al. | 2003-01-30 |
System for routing electronic mails App 20030018729 - Miloslavsky, Alec | 2003-01-23 |
Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality App 20030002652 - Neyman, Igor ;   et al. | 2003-01-02 |
Method for configuring multiple user systems using a configuration device App 20020188705 - Bartussek, Roland ;   et al. | 2002-12-12 |
Apparatus and methods for routing electronic mail in a processing center App 20020169834 - Miloslavsky, Alec ;   et al. | 2002-11-14 |
System for routing electronic mails Grant 6,453,341 - Miloslavsky September 17, 2 | 2002-09-17 |
Dynamic re-routing Grant 6,449,270 - Miloslavsky September 10, 2 | 2002-09-10 |
Virtualized computer telephony integrated link for enhanced functionality in call centers Grant 6,434,231 - Neyman , et al. August 13, 2 | 2002-08-13 |
Method And Apparatus For Determining And Using Multiple Object States In An Intelligent Internet Protocol Telephony Network App 20020101866 - MILOSLAVSKY, ALEC ;   et al. | 2002-08-01 |
Integrated communication center functionality for WAP devices Grant 6,418,146 - Miloslavsky July 9, 2 | 2002-07-09 |
Apparatus and methods enhancing call routing to and within call-centers Grant 6,393,018 - Miloslavsky May 21, 2 | 2002-05-21 |
Method And Apparatus For Providing Integrated Routing For Pstn And Ipnt Calls In A Call Center App 20020057674 - SHENKMAN, GRIGORY ;   et al. | 2002-05-16 |
Method and apparatus for providing integrated routing for PSTN and IPNT calls in a call center Grant 6,389,007 - Shenkman , et al. May 14, 2 | 2002-05-14 |
Integrated communication center functionality for WAP devices App 20020054579 - Miloslavsky, Alec | 2002-05-09 |
Virtualized computer telephony integrated link for enhanced functionality in call centers Grant 6,359,981 - Neyman , et al. March 19, 2 | 2002-03-19 |
Apparatus And Methods In Improving And Enhancing Telephony Telecommunications App 20020019846 - MILOSLAVSKY, ALEC ;   et al. | 2002-02-14 |
Virtualized Computer Telephony Integrated Link for Enhanced Functionality in Call Centers App 20020012428 - Neyman, Igor ;   et al. | 2002-01-31 |
Internet Protocol Call-in Centers And Establishing Remote Agents App 20020001300 - MILOSLAVSKY, ALEC ;   et al. | 2002-01-03 |
Apparatus And Methods Enhancing Call Routing To And Within Call-centers App 20010043586 - MILOSLAVSKY, ALEC | 2001-11-22 |
Apparatus and methods enhancing call routing to and within call-centers App 20010040887 - Shtivelman, Yuri ;   et al. | 2001-11-15 |
Apparatus and methods enhancing call routing to and within call-centers App 20010038623 - Miloslavsky, Alec | 2001-11-08 |
External positivistic forward transfer in call routing systems Grant 6,289,094 - Miloslavsky September 11, 2 | 2001-09-11 |
Multimedia managing and prioritized queuing system integrated with intelligent routing capability Grant 6,263,066 - Shtivelman , et al. July 17, 2 | 2001-07-17 |
Apparatus and methods for coordinating telephone and data communications Grant 6,259,774 - Miloslavsky July 10, 2 | 2001-07-10 |
System for routing electronic mails App 20010001150 - Miloslavsky, Alec | 2001-05-10 |
System and method for operating a plurality of call centers Grant 6,229,888 - Miloslavsky May 8, 2 | 2001-05-08 |
Personal desktop router Grant 6,201,863 - Miloslavsky March 13, 2 | 2001-03-13 |
Voice extensions in a call-in center employing virtual restructuring for computer telephony integrated functionality Grant 6,198,739 - Neyman , et al. March 6, 2 | 2001-03-06 |
Personal desktop router Grant 6,185,291 - Miloslavsky February 6, 2 | 2001-02-06 |
Parallel data transfer and synchronization Grant 6,185,287 - Miloslavsky February 6, 2 | 2001-02-06 |
Skill-based real-time call routing in telephony systems Grant 6,185,292 - Miloslavsky February 6, 2 | 2001-02-06 |
Uniform control of mixed platforms in telephony Grant 6,181,788 - Miloslavsky January 30, 2 | 2001-01-30 |
Parallel data transfer and synchronization in computer-simulated telephony Grant 6,175,563 - Miloslavsky January 16, 2 | 2001-01-16 |
Apparatus and methods for managing multiple internet protocol capable call centers Grant 6,175,564 - Miloslavsky , et al. January 16, 2 | 2001-01-16 |
Personal desktop router Grant 6,148,074 - Miloslavsky , et al. November 14, 2 | 2000-11-14 |
Apparatus and methods for coordinating telephone and data communications Grant 6,130,933 - Miloslavsky October 10, 2 | 2000-10-10 |
System for routing electronic mail to best qualified person based on content analysis Grant 6,128,646 - Miloslavsky October 3, 2 | 2000-10-03 |
Negotiated routing in telephony systems Grant 6,122,360 - Neyman , et al. September 19, 2 | 2000-09-19 |
Escalatory reactive call routing Grant 6,104,801 - Miloslavsky August 15, 2 | 2000-08-15 |
Apparatus and methods enhancing call routing to and within call centers Grant 6,064,667 - Gisby , et al. May 16, 2 | 2000-05-16 |
Method and system for determining and using multiple object states in a computer telephony integration system Grant 6,055,308 - Miloslavsky , et al. April 25, 2 | 2000-04-25 |
Apparatus and method in improving e-mail routing in an internet protocol network telephony call-in-center Grant 6,021,428 - Miloslavsky February 1, 2 | 2000-02-01 |
Escalatory reactive call routing Grant 6,011,792 - Miloslavsky January 4, 2 | 2000-01-04 |
Negotiated routing in telephony systems Grant 6,005,931 - Neyman , et al. December 21, 1 | 1999-12-21 |
Agent-initiated dynamic requeing Grant 5,991,392 - Miloslavsky November 23, 1 | 1999-11-23 |
Dynamic re-routing Grant 5,991,391 - Miloslavsky November 23, 1 | 1999-11-23 |
Implementation of call-center outbound dialing capability at a telephony network level Grant 5,991,395 - Miloslavsky November 23, 1 | 1999-11-23 |
Uniform control of mixed platforms in telephony Grant 5,970,065 - Miloslavsky October 19, 1 | 1999-10-19 |
Agent-initiated dynamic requeing of misrouted calls in call-routing systems Grant 5,963,632 - Miloslavsky October 5, 1 | 1999-10-05 |
Agent-predictive routing process in call-routing systems Grant 5,953,405 - Miloslavsky September 14, 1 | 1999-09-14 |
Agent-initiated dynamic requeing Grant 5,953,332 - Miloslavsky September 14, 1 | 1999-09-14 |
Agent-level network call routing Grant 5,946,387 - Miloslavsky August 31, 1 | 1999-08-31 |
Apparatus and methods enhancing call routing within and between call-centers Grant 5,940,496 - Gisby , et al. August 17, 1 | 1999-08-17 |
Statistically-predictive and agent-predictive call routing Grant 5,940,497 - Miloslavsky August 17, 1 | 1999-08-17 |
System and method for operating a plurality of call centers Grant 5,915,012 - Miloslavsky June 22, 1 | 1999-06-22 |
Statistically-predictive and agent-predictive call routing Grant 5,915,011 - Miloslavsky June 22, 1 | 1999-06-22 |
External positivistic forward transfer in call routing systems Grant 5,905,792 - Miloslavsky May 18, 1 | 1999-05-18 |
Methods and apparatus for implementing a network call center Grant 5,825,870 - Miloslavsky October 20, 1 | 1998-10-20 |
Methods and apparatus for implementing an outbound network call center Grant 5,802,163 - Miloslavsky September 1, 1 | 1998-09-01 |
System for routing electronic mails Grant 5,765,033 - Miloslavsky June 9, 1 | 1998-06-09 |