Michelson; Mark J.

Patent Applications and Registrations

Patent applications and USPTO patent grants for Michelson; Mark J..The latest application filed is for "virtual reality enabled transaction processing system".

Company Profile

0.9.9

Michelson; Mark J. - Elburn IL

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
Method and apparatus for assigning priorities by applying dynamically-changeable business rules Grant 7,492,888 - Power , et al. February 17, 2	2009-02-17
Best practices learning for agents in a communication system Grant 7,460,659 - Shambaugh , et al. December 2, 2	2008-12-02
Personality based matching of callers to agents in a communication system Grant 7,184,540 - Dezonno , et al. February 27, 2	2007-02-27
Third party coaching for agents in a communication system Grant 7,151,826 - Shambaugh , et al. December 19, 2	2006-12-19
Media translator for transaction processing system Grant 7,058,578 - Michelson , et al. June 6, 2	2006-06-06
Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application Grant 6,931,119 - Michelson , et al. August 16, 2	2005-08-16
Virtual reality enabled transaction processing system App 20040103038 - Power, Mark J. ; et al.	2004-05-27
Personality based routing App 20040101127 - Dezonno, Anthony J. ; et al.	2004-05-27
Third party coaching for agents in a communication system App 20040062363 - Shambaugh, Craig R. ; et al.	2004-04-01
Best practices learning for agents in a communication system App 20040062381 - Shambaugh, Craig R. ; et al.	2004-04-01
Media translator for transaction processing system App 20040059580 - Michelson, Mark J. ; et al.	2004-03-25
Method and apparatus for assigning priorities by applying dynamically-changeable business rules App 20040057570 - Power, Mark J. ; et al.	2004-03-25
Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application App 20040042612 - Michelson, Mark J. ; et al.	2004-03-04
Method and apparatus for inquiry resolution in a transaction processing system App 20040042611 - Power, Mark J. ; et al.	2004-03-04
Utilization of agent idle time in a communication system App 20030191632 - Sumner, Roger A. ; et al.	2003-10-09
Method and system for routing incoming telephone calls to available agents based on agent skills Grant 6,222,919 - Hollatz , et al. April 24, 2	2001-04-24
Automatic call distribution system with user definable logging and method therefor Grant 5,715,306 - Sunderman , et al. February 3, 1	1998-02-03
Telecommunication system with multilink host computer call control interface system and method Grant 5,500,891 - Harrington , et al. March 19, 1	1996-03-19

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