Michelson; Mark
Patent Applications and Registrations
Patent applications and USPTO patent grants for Michelson; Mark.The latest application filed is for "enterprise-wide occupancy based routing".
- Michelson; Mark - Elburn IL
| Patent | Date |
|---|---|
| Enterprise-wide occupancy based routing Grant 8,358,774 - Laughlin , et al. January 22, 2 | 2013-01-22 |
| Transaction outcome state mapping Grant 7,324,640 - Dezonno , et al. January 29, 2 | 2008-01-29 |
| Adaptive transaction guidance Grant 7,197,132 - Dezonno , et al. March 27, 2 | 2007-03-27 |
| Enterprise-wide occupancy based routing App 20060256955 - Laughlin; Judith ; et al. | 2006-11-16 |
| System and method for providing agent directed automatic call backs App 20060245577 - Mancuso; Richard ; et al. | 2006-11-02 |
| Automatic contact distributor with workflow system integration App 20060233345 - Frediani; Michael ; et al. | 2006-10-19 |
| Customer touch-point scoring system Grant 6,868,153 - Dezonno , et al. March 15, 2 | 2005-03-15 |
| Automatic contact navigation system App 20050047394 - Hodson, Jeff ; et al. | 2005-03-03 |
| Adaptive transaction guidance App 20030179877 - Dezonno, Anthony ; et al. | 2003-09-25 |
| Transaction outcome state mapping App 20030174831 - Dezonno, Anthony ; et al. | 2003-09-18 |
| Customer touch-point scoring system App 20030174829 - Dezonno, Anthony ; et al. | 2003-09-18 |
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