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System and method for site aware routing for callback
Grant 10,708,428 - Mezhibovsky , et al. | 2020-07-07 |
System and method for contact center communications
Grant 10,701,206 - Friend , et al. | 2020-06-30 |
System and method for interaction callback pacing
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Pacing in knowledge worker engagement
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Customer controlled interaction management
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System and method for exposing customer availability to contact center agents
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Management of transaction routing to enterprise agents
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System and method for contact center shared economy
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System and method for preventing attacks in communications
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Context aware interaction
Grant 10,289,982 - Mezhibovsky , et al. | 2019-05-14 |
Best match interaction set routing
Grant 10,291,781 - Mezhibovsky , et al. | 2019-05-14 |
Method for assembling a business process and for orchestrating the process based on process beneficiary information
Grant 10,171,655 - Anisimov , et al. J | 2019-01-01 |
System and method for interacting with customer contact center over a mobile device
Grant 10,122,858 - Baranovsky , et al. November 6, 2 | 2018-11-06 |
Method for interacting with a group of individuals as a single contact
Grant 10,114,886 - Ristock , et al. October 30, 2 | 2018-10-30 |
System And Method For Site Aware Routing For Callback
App 20180278749 - Mezhibovsky; Vladimir ; et al. | 2018-09-27 |
System And Method For Exposing Customer Availability To Contact Center Agents
App 20180249011 - RISTOCK; Herbert Willi Artur ; et al. | 2018-08-30 |
Pacing In Knowledge Worker Engagement
App 20180227422 - Stolyar; Aleksandr ; et al. | 2018-08-09 |
Context Aware Interaction
App 20180181921 - Mezhibovsky; Vladimir ; et al. | 2018-06-28 |
Best Match Interaction Set Routing
App 20180176379 - Mezhibovsky; Vladimir ; et al. | 2018-06-21 |
Customer Controlled Interaction Management
App 20180176382 - Ristock; Herbert W.A. ; et al. | 2018-06-21 |
System and method for site aware routing for callback
Grant 9,986,096 - Mezhibovsky , et al. May 29, 2 | 2018-05-29 |
System and method for exposing customer availability to contact center agents
Grant 9,979,825 - Ristock , et al. May 22, 2 | 2018-05-22 |
Pacing in knowledge worker engagement
Grant 9,955,012 - Stolyar , et al. April 24, 2 | 2018-04-24 |
Context aware interaction
Grant 9,934,491 - Mezhibovsky , et al. April 3, 2 | 2018-04-03 |
System For Indicating Priority Levels For Transaction And Task Engagement In A Call Center
App 20180091650 - Ristock; Herbert Willi Artur ; et al. | 2018-03-29 |
System And Method For Site Aware Routing For Callback
App 20180054525 - Mezhibovsky; Vladimir ; et al. | 2018-02-22 |
Customer controlled interaction management
Grant 9,900,437 - Ristock , et al. February 20, 2 | 2018-02-20 |
Best match interaction set routing
Grant 9,900,435 - Mezhibovsky , et al. February 20, 2 | 2018-02-20 |
System And Method For Preventing Attacks In Communications
App 20180007081 - Friend; Benjamin ; et al. | 2018-01-04 |
System And Method For Contact Center Communications
App 20180004375 - Friend; Benjamin ; et al. | 2018-01-04 |
Method For Interacting With A Group Of Individuals As A Single Contact
App 20170371951 - RISTOCK; Herbert Willi Artur ; et al. | 2017-12-28 |
System for indicating priority levels for transaction and task engagement in a call center
Grant 9,838,537 - Ristock , et al. December 5, 2 | 2017-12-05 |
System And Method For Interaction Callback Pacing
App 20170289355 - Mezhibovsky; Vladimir ; et al. | 2017-10-05 |
Method for interacting with a group of individuals as a single contact
Grant 9,760,621 - Ristock , et al. September 12, 2 | 2017-09-12 |
Customer Controlled Interaction Management
App 20170251107 - Ristock; Herbert W.A. ; et al. | 2017-08-31 |
System And Method For Interacting With Customer Contact Center Over A Mobile Device
App 20170223188 - Baranovsky; Vladislav ; et al. | 2017-08-03 |
Context Aware Interaction
App 20170161691 - Mezhibovsky; Vladimir ; et al. | 2017-06-08 |
Management of transaction routing to enterprise agents
Grant 9,654,634 - Fedorov , et al. May 16, 2 | 2017-05-16 |
Customer controlled interaction management
Grant 9,654,637 - Ristock , et al. May 16, 2 | 2017-05-16 |
System and method for call and data matching in a contact center
Grant 9,621,727 - Baranovsky , et al. April 11, 2 | 2017-04-11 |
Context aware interaction
Grant 9,578,071 - Mezhibovsky , et al. February 21, 2 | 2017-02-21 |
System and method for providing interaction history via a customer application
Grant 9,578,172 - Booij , et al. February 21, 2 | 2017-02-21 |
Voice response processing
Grant 9,560,199 - Mezhibovsky , et al. January 31, 2 | 2017-01-31 |
System And Method For Contact Center Shared Economy
App 20170013132 - Ristock; Herbert Willi Artur ; et al. | 2017-01-12 |
System and method for access number distribution in a contact center
Grant 9,531,878 - Mezhibovsky , et al. December 27, 2 | 2016-12-27 |
System For Indicating Priority Levels For Transaction And Task Engagement In A Call Center
App 20160277574 - Ristock; Herbert Willi Artur ; et al. | 2016-09-22 |
System and method for contact center activity routing based on agent preferences
Grant 9,392,115 - Ristock , et al. July 12, 2 | 2016-07-12 |
System for indicating priority levels for transaction and task engagement in a call center
Grant 9,357,069 - Ristock , et al. May 31, 2 | 2016-05-31 |
Social Media Integrated Agent Routing
App 20160065741 - Mezhibovsky; Vladimir ; et al. | 2016-03-03 |
Customer Controlled Interaction Management
App 20160065740 - Ristock; Herbert W.A. ; et al. | 2016-03-03 |
Context Aware Interaction
App 20160036874 - Mezhibovsky; Vladimir ; et al. | 2016-02-04 |
System And Method For Call And Data Matching In A Contact Center
App 20160028892 - Baranovsky; Vladislav ; et al. | 2016-01-28 |
System And Method For Access Number Distribution In A Contact Center
App 20150326723 - Mezhibovsky; Vladimir ; et al. | 2015-11-12 |
Method For Assembling A Business Process And For Orchestrating The Process Based On Process Beneficiary Information
App 20150319302 - Anisimov; Nikolay A. ; et al. | 2015-11-05 |
Context aware interaction
Grant 9,159,037 - Mezhibovsky , et al. October 13, 2 | 2015-10-13 |
System and method for call and data matching in a contact center
Grant 9,160,855 - Baranovsky , et al. October 13, 2 | 2015-10-13 |
System and method for access number distribution in a contact center
Grant 9,088,656 - Mezhibovsky , et al. July 21, 2 | 2015-07-21 |
Method for assembling a business process and for orchestrating the process based on process beneficiary information
Grant 9,082,109 - Anisimov , et al. July 14, 2 | 2015-07-14 |
System And Method For Exposing Customer Availability To Contact Center Agents
App 20150181040 - RISTOCK; Herbert Willi Artur ; et al. | 2015-06-25 |
System and method for exposing customer availability to contact center agents
Grant 8,995,644 - Ristock , et al. March 31, 2 | 2015-03-31 |
Method For Interacting With A Group Of Individuals As A Single Contact
App 20140344278 - RISTOCK; Herbert Willi Artur ; et al. | 2014-11-20 |
Voice Response Processing
App 20140334614 - Mezhibovsky; Vladimir ; et al. | 2014-11-13 |
System And Method For Call And Data Matching In A Contact Center
App 20140321634 - Baranovsky; Vladislav ; et al. | 2014-10-30 |
Method for interacting with a group of individuals as a single contact
Grant 8,830,876 - Ristock , et al. September 9, 2 | 2014-09-09 |
System and method for call and data matching in a contact center
Grant 8,781,103 - Baranovsky , et al. July 15, 2 | 2014-07-15 |
System And Method For Call And Data Matching In A Contact Center
App 20140161241 - Baranovsky; Vladislav ; et al. | 2014-06-12 |
System And Method For Providing Interaction History Via A Customer Application
App 20140164256 - Booij; Marijn Te ; et al. | 2014-06-12 |
System And Method For Access Number Distribution In A Contact Center
App 20140162611 - Mezhibovsky; Vladimir ; et al. | 2014-06-12 |
Best Match Interaction Set Routing
App 20140140498 - Mezhibovsky; Vladimir ; et al. | 2014-05-22 |
System And Method For Contact Center Activity Routing Based On Agent Preferences
App 20140140495 - Ristock; Herbert Willi Artur ; et al. | 2014-05-22 |
System And Method For Exposing Customer Availability To Contact Center Agents
App 20140126713 - Ristock; Herbert Willi Artur ; et al. | 2014-05-08 |
System For Indicating Priority Levels For Transaction And Task Engagement In A Call Center
App 20130163745 - Ristock; Herbert Willi Artur ; et al. | 2013-06-27 |
Method for Assembling a Business Process and for Orchestrating the Process Based on Process Beneficiary Information
App 20130022179 - Anisimov; Nikolay ; et al. | 2013-01-24 |
System for indicating priority levels for transaction and task engagement in a call center
Grant 8,351,594 - Ristock , et al. January 8, 2 | 2013-01-08 |
Context Aware Interaction
App 20120323997 - Mezhibovsky; Vladimir ; et al. | 2012-12-20 |
Method for assembling a business process and for orchestrating the process based on process beneficiary information
Grant 8,275,647 - Anisimov , et al. September 25, 2 | 2012-09-25 |
System for creation and dynamic management of incoming interactions
Grant 8,259,924 - Korolev , et al. September 4, 2 | 2012-09-04 |
Voice Response Processing
App 20110211679 - Mezhibovsky; Vladimir ; et al. | 2011-09-01 |
System for Indicating Priority Levels for Transaction and Task Engagement in a Call Center
App 20110194684 - Ristock; Herbert ; et al. | 2011-08-11 |
System for Creation and Dynamic Management of Incoming Interactions
App 20110069821 - Korolev; Nikolay ; et al. | 2011-03-24 |
Pacing in Knowledge Worker Engagement
App 20100266116 - Stolyar; Aleksandr ; et al. | 2010-10-21 |
Management of Transaction Routing to Enterprise Agents
App 20100266115 - Fedorov; Sergey ; et al. | 2010-10-21 |
Method for Assembling a Business Process and for Orchestrating the Process Based on Process Beneficiary Information
App 20090171729 - Anisimov; Nikolay A. ; et al. | 2009-07-02 |
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