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Patent applications and USPTO patent grants for McFarlane; Keith R..The latest application filed is for "system for automatically assigning skill levels to multiple skilled agents in call center agent assignment applications".
Patent | Date |
---|---|
System for automatically assigning skill levels to multiple skilled agents in call center agent assignment applications Grant 6,704,410 - McFarlane , et al. March 9, 2 | 2004-03-09 |
Integrated work management engine for customer care in a communication system Grant 6,690,788 - Bauer , et al. February 10, 2 | 2004-02-10 |
System for integrating agent database access skills in call center agent assignment applications Grant 6,453,038 - McFarlane , et al. September 17, 2 | 2002-09-17 |
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