loadpatents
name:-0.12131309509277
name:-0.093319177627563
name:-0.0091671943664551
McCormack; Tony Patent Filings

McCormack; Tony

Patent Applications and Registrations

Patent applications and USPTO patent grants for McCormack; Tony.The latest application filed is for "interactive contact center menu traversal via text stream interaction".

Company Profile
9.97.106
  • McCormack; Tony - Barna IE
  • McCormack; Tony - Galway IE
  • McCormack; Tony - Galaway IE
  • McCormack; Tony - Mervue N/A IE
  • - Galway IE
  • McCormack; Tony - County Galway IE
  • McCormack; Tony - Co Galway IE
*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.
Patent Activity
PatentDate
Interactive Contact Center Menu Traversal Via Text Stream Interaction
App 20220217221 - Yoakum; John H. ;   et al.
2022-07-07
Interactive contact center menu traversal via text stream interaction
Grant 11,310,337 - Yoakum , et al. April 19, 2
2022-04-19
System and method for guiding agents in an enterprise over aggregated interactions
Grant 11,283,924 - O'Connor , et al. March 22, 2
2022-03-22
Optimal resource and channel selection
Grant 10,785,371 - McCormack , et al. Sept
2020-09-22
Contact center interactive text stream wait treatments
Grant 10,645,218 - Yoakum , et al.
2020-05-05
System And Method For Managing Customer Interactions In An Enterprise
App 20200028967 - O'Connor; Neil ;   et al.
2020-01-23
Contact center administration via text stream interaction
Grant 10,477,019 - Yoakum , et al. Nov
2019-11-12
System and method for managing customer interactions in an enterprise
Grant 10,469,662 - O'Connor , et al. No
2019-11-05
Temporary access of a user profile
Grant 10,462,151 - McCormack , et al. Oc
2019-10-29
System and method for routing work requests to a resource group of an enterprise
Grant 10,382,628 - O'Connor , et al. A
2019-08-13
Microphone Monitoring And Analytics
App 20190141185 - Hodson; Jeffrey D. ;   et al.
2019-05-09
System and method for conversational configuration of applications
Grant 10,282,213 - O'Connor , et al.
2019-05-07
Microphone monitoring and analytics
Grant 10,218,841 - Hodson , et al. Feb
2019-02-26
Covert transmission of an assistance request message from a wearable device
Grant 10,154,391 - Yoakum , et al. Dec
2018-12-11
System and method for providing agent assistance in contact centers
Grant 10,079,937 - Nowak , et al. September 18, 2
2018-09-18
System and method for selecting an agent in an enterprise
Grant 9,986,097 - Kirrane , et al. May 29, 2
2018-05-29
System And Method To Select A Resource In An Enterprise
App 20180124246 - O'Connor; Neil ;   et al.
2018-05-03
System and method for managing concurrent communications in a contact center
Grant 9,961,120 - Krishnan , et al. May 1, 2
2018-05-01
Integrating business performance activity with personal performance activity on a wearable device
Grant 9,912,814 - Yoakum , et al. March 6, 2
2018-03-06
System and method for guiding agents in an enterprise
Grant 9,883,032 - O'Connor , et al. January 30, 2
2018-01-30
System and method for managing resources
Grant 9,871,923 - Hickey , et al. January 16, 2
2018-01-16
Systems and methods for multichannel routing of work items in a contact center
Grant 9,826,095 - D'Arcy , et al. November 21, 2
2017-11-21
System and method for contact center routing of a customer based on media capabilities
Grant 9,781,268 - Flannery , et al. October 3, 2
2017-10-03
Instant text message conductor
Grant 9,699,121 - Yoakum , et al. July 4, 2
2017-07-04
System and method for dynamic suggestion of optimal course of action
Grant 9,699,256 - O'Connor , et al. July 4, 2
2017-07-04
Optimal Resource And Channel Selection
App 20170180554 - McCORMACK; Tony ;   et al.
2017-06-22
Management of contacts at contact centers
Grant 9,674,360 - Hartman , et al. June 6, 2
2017-06-06
Temporary Access Of A User Profile
App 20170142128 - McCORMACK; Tony ;   et al.
2017-05-18
System and method for managing conference calls
Grant 9,635,061 - McCormack , et al. April 25, 2
2017-04-25
System and method to use predicted agent state to optimize selection strategy
Grant 9,628,625 - Nowak , et al. April 18, 2
2017-04-18
System and method for prioritizing agent intervention into automated customer engagements
Grant 9,621,728 - McCormack , et al. April 11, 2
2017-04-11
Method and system for determining occupancy of resources in a multimodal contact center
Grant 9,591,134 - O'Connor , et al. March 7, 2
2017-03-07
Covert Transmission Of An Assistance Request Message From A Wearable Device
App 20170034680 - Yoakum; John H. ;   et al.
2017-02-02
Device, System, and Method for Automated Vehicle Guidance System
App 20170024671 - McCORMACK; Tony ;   et al.
2017-01-26
Microphone Monitoring And Analytics
App 20170006158 - Hodson; Jeffrey D. ;   et al.
2017-01-05
Integrating Business Performance Activity With Personal Performance Activity On A Wearable Device
App 20160381221 - Yoakum; John H. ;   et al.
2016-12-29
System and method for managing enterprise communications
Grant 9,525,776 - McCormack , et al. December 20, 2
2016-12-20
Business Metric Illumination Control
App 20160364672 - McCormack; Tony ;   et al.
2016-12-15
Presentation Of Business And Personal Performance Quantifiers Of A User
App 20160358114 - Yoakum; John H. ;   et al.
2016-12-08
Device, System, and Method for Team Formation
App 20160321597 - McCORMACK; Tony ;   et al.
2016-11-03
Device, System, and Method for Team Continuity
App 20160321584 - MCCORMACK; Tony ;   et al.
2016-11-03
Instant Text Message Conductor
App 20160323210 - Yoakum; John H. ;   et al.
2016-11-03
System and method for agent selection in an enterprise
Grant 9,473,639 - McCormack , et al. October 18, 2
2016-10-18
System And Method To Select A Resource In An Enterprise
App 20160295019 - O'Connor; Neil ;   et al.
2016-10-06
System and method for routing work requests in an enterprise
Grant 9,455,930 - McCormack , et al. September 27, 2
2016-09-27
System And Method For Managing Communication Sessions In An Enterprise
App 20160269258 - McGreevy; John ;   et al.
2016-09-15
Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment
Grant 9,413,890 - McCormack , et al. August 9, 2
2016-08-09
System And Method For Managing Concurrent Communications In A Contact Center
App 20160212185 - Krishnan; Parameshwaran ;   et al.
2016-07-21
System And Method For Managing Enterprise Communications
App 20160198047 - McCormack; Tony ;   et al.
2016-07-07
Interactive Contact Center Menu Traversal Via Text Stream Interaction
App 20160191655 - Yoakum; John H. ;   et al.
2016-06-30
Contact Center Administration Via Text Stream Interaction
App 20160182718 - Yoakum; John H. ;   et al.
2016-06-23
System and method for optimizing agent login in a contact center
Grant 9,363,377 - Shaffer , et al. June 7, 2
2016-06-07
System And Method For Managing Resources
App 20160150084 - Hickey; James ;   et al.
2016-05-26
System And Method To Use Predicted Agent State To Optimize Selection Strategy
App 20160150087 - Nowak; Dawid ;   et al.
2016-05-26
System And Method For Managing Allocation Of Resources
App 20160150085 - McCormack; Tony ;   et al.
2016-05-26
Augmented Reality Supervisor Display
App 20160125652 - McCormack; Tony ;   et al.
2016-05-05
System And Method For Agent Selection In An Enterprise
App 20160127557 - McCormack; Tony ;   et al.
2016-05-05
System And Method For Selecting An Agent In An Enterprise
App 20160127556 - Kirrane; Desmond ;   et al.
2016-05-05
Contact Center Interactive Text Stream Wait Treatments
App 20160127544 - Yoakum; John H. ;   et al.
2016-05-05
System And Method For Managing Resources Of An Enterprise
App 20160127553 - McCormack; Tony ;   et al.
2016-05-05
System And Method For Selecting Agents To Improve Call Routing
App 20160112568 - Nowak; Dawid ;   et al.
2016-04-21
System And Method For Guiding Agents In An Enterprise Over Aggregated Interactions
App 20160080570 - O'Connor; Neil ;   et al.
2016-03-17
Method of Delivering Customer Contact Service to IPTV Viewer
App 20160057481 - O'Connor; Neil ;   et al.
2016-02-25
System And Method For Guiding Agents In An Enterprise
App 20160036975 - O'Connor; Neil ;   et al.
2016-02-04
System and method for modifying parameters in a contact center
Grant 9,237,234 - Shaffer , et al. January 12, 2
2016-01-12
System And Method For Managing Resources In An Enterprise
App 20160006871 - O'Connor; Neil ;   et al.
2016-01-07
System And Method For Routing Work Requests In An Enterprise
App 20150365342 - McCormack; Tony ;   et al.
2015-12-17
System And Method For Managing Customer Interactions In An Enterprise
App 20150358463 - O'Connor; Neil ;   et al.
2015-12-10
System And Method For Contact Center Routing Of A Customer Based On Media Capabilities
App 20150350445 - Flannery; Peter ;   et al.
2015-12-03
System And Method For Providing Agent Assistance In Contact Centers
App 20150350430 - Nowak; Dawid ;   et al.
2015-12-03
System And Method For Routing Work Requests To A Resource Group Of An Enterprise
App 20150350442 - O'Connor; Neil ;   et al.
2015-12-03
Dynamic redistribution of percent allocated calls during outages
Grant 9,197,580 - Uba , et al. November 24, 2
2015-11-24
Method And System For Determining Occupancy Of Resources In A Multimodal Contact Center
App 20150334233 - O'Connor; Neil ;   et al.
2015-11-19
System and method for calculating context-aware estimated wait time for customers
Grant 9,172,810 - McCormack , et al. October 27, 2
2015-10-27
Systems And Methods For Multichannel Routing Of Work Items In A Contact Center
App 20150207937 - D'Arcy; Paul ;   et al.
2015-07-23
Method of bootstrapping contact center
Grant 9,083,806 - McCormack , et al. July 14, 2
2015-07-14
Systems And Methods For Monitoring And Prioritizing Metrics With Dynamic Work Issue Reassignment
App 20150195405 - McCormack; Tony ;   et al.
2015-07-09
Systems And Methods Of Managing Competing Business Goals Of A Contact Center
App 20150195404 - O'Connor; Neil ;   et al.
2015-07-09
System And Method For Authenticating An Agent
App 20150170236 - O'Connor; Neil ;   et al.
2015-06-18
System And Method For Routing Work Requests To Minimize Energy Costs In A Distributed Computing System
App 20150128145 - Smyth; Joseph ;   et al.
2015-05-07
System and method for automatically managing participation at a meeting or conference
Grant 9,024,993 - Hession , et al. May 5, 2
2015-05-05
System and method for automated assignment of monitoring in a contact center
Grant 9,020,134 - McCormack , et al. April 28, 2
2015-04-28
Access to resources in a virtual environment
Grant 9,015,322 - McCormack , et al. April 21, 2
2015-04-21
System And Method For Prioritizing Agent Intervention Into Automated Customer Engagements
App 20150103995 - McCormack; Tony ;   et al.
2015-04-16
System And Method For Automated Assignment Of Monitoring In A Contact Center
App 20150098560 - McCormack; Tony ;   et al.
2015-04-09
Call prioritization methods in a call center
Grant 8,953,765 - O'Connor , et al. February 10, 2
2015-02-10
Method and apparatus for delegating a message
Grant 8,954,517 - Yoakum , et al. February 10, 2
2015-02-10
Method and system for optimizing performance within a contact center
Grant 8,948,369 - Shaffer , et al. February 3, 2
2015-02-03
Method for analysing an interactive voice response system
Grant 8,934,618 - Costello , et al. January 13, 2
2015-01-13
Routing of web-based contacts
Grant 8,934,477 - McCormack , et al. January 13, 2
2015-01-13
Peer to peer contact center
Grant 8,929,533 - McCormack , et al. January 6, 2
2015-01-06
System And Method For Calculating Context-aware Estimated Wait Time For Customers
App 20150003604 - McCormack; Tony ;   et al.
2015-01-01
Dynamic Redistribution Of Percent Allocated Calls During Outages
App 20150006947 - Uba; Gene Masaru ;   et al.
2015-01-01
Method and system for managing contacts in a contact center
Grant 08923501 -
2014-12-30
Method and system for managing contacts in a contact center
Grant 8,923,501 - McCormack , et al. December 30, 2
2014-12-30
System And Method For Modifying Parameters In A Contact Center
App 20140376709 - Shaffer; Shmuel ;   et al.
2014-12-25
Method And System For Optimizing Performance Within A Contact Center
App 20140376710 - Shaffer; Shmuel ;   et al.
2014-12-25
System And Method For Optimizing Agent Login In A Contact Center
App 20140379890 - Shaffer; Shmuel ;   et al.
2014-12-25
System And Method For Conversational Configuration Of Applications
App 20140358549 - O'Connor; Neil ;   et al.
2014-12-04
System and method for enhancing self-service security applications
Grant 8,881,245 - O'Connor , et al. November 4, 2
2014-11-04
Call Prioritization Methods In A Call Center
App 20140321635 - O'CONNOR; Neil ;   et al.
2014-10-30
System and method for notifying participants of topics in an ongoing meeting or conference
Grant 8,849,907 - Hession , et al. September 30, 2
2014-09-30
System And Method For Managing Conference Calls
App 20140289326 - McCormack; Tony ;   et al.
2014-09-25
System And Method For Identifying And Engaging Collaboration Opportunities
App 20140278951 - O'Connor; Neil ;   et al.
2014-09-18
Collaboration management tools for contact centers
Grant 8,806,356 - McCormack , et al. August 12, 2
2014-08-12
System And Method For Automating And Improving Self Service Experience
App 20140156326 - D'Arcy; Paul ;   et al.
2014-06-05
System And Method Of Improving Contact Center Supervisor Decision Making
App 20140095268 - O'Connor; Neil ;   et al.
2014-04-03
System And Method For Enhancing Self-service Security Applications
App 20140096196 - O'Connor; Neil ;   et al.
2014-04-03
System And Method For Dynamic Suggestion Of Optimal Course Of Action
App 20140095681 - O'Connor; Neil ;   et al.
2014-04-03
Method Of Bootstrapping Contact Center
App 20140093062 - McCormack; Tony ;   et al.
2014-04-03
Management Of Queues In Contact Centres
App 20140086405 - McCORMACK; Tony ;   et al.
2014-03-27
Management Of Contacts At Contact Centers
App 20130282744 - Hartman; Michael ;   et al.
2013-10-24
Method and system for replaying a portion of a multi-party audio interaction
Grant 8,547,880 - Yoakum , et al. October 1, 2
2013-10-01
Graphical representation of definitions of statistics
Grant 8,443,295 - D'Arcy , et al. May 14, 2
2013-05-14
Collaboration Management Tools For Contact Centers
App 20130111357 - McCormack; Tony ;   et al.
2013-05-02
Representations of communications sessions in virtual environments
Grant 8,434,004 - Hartman , et al. April 30, 2
2013-04-30
Establishing telephone calls at a specified future time using a URI and a web-based telephony application
Grant 8,402,088 - McCormack , et al. March 19, 2
2013-03-19
Indexing recordings of telephony sessions
Grant 8,379,819 - Diskin , et al. February 19, 2
2013-02-19
Method And System For Managing Contacts In A Contact Center
App 20130030854 - McCormack; Tony ;   et al.
2013-01-31
Method and system for aurally positioning voice signals in a contact center environment
Grant 8,363,810 - Yoakum , et al. January 29, 2
2013-01-29
Methods and systems for monitoring contact sessions of a contact center
Grant 8,363,817 - McCormack , et al. January 29, 2
2013-01-29
Contact center integration into virtual environments
Grant 8,301,474 - Hartman , et al. October 30, 2
2012-10-30
Call Prioritization Methods in a Call Center
App 20120252528 - O'Connor; Neil ;   et al.
2012-10-04
Call prioritization methods in a call center
Grant 8,229,100 - O'Connor , et al. July 24, 2
2012-07-24
Method And Apparatus For Delegating A Message
App 20120173631 - Yoakum; John H. ;   et al.
2012-07-05
System and Method for Automatically Managing Participation at a Meeting or Conference
App 20120158848 - Hession; Patrick ;   et al.
2012-06-21
Semantic contact center management
Grant 8,180,044 - McCormack , et al. May 15, 2
2012-05-15
Methods And Systems For Monitoring Contact Sessions Of A Contact Center
App 20120093306 - McCormack; Tony ;   et al.
2012-04-19
Method and system for controlling audio in a collaboration environment
Grant 8,144,633 - Yoakum , et al. March 27, 2
2012-03-27
System and method for automatically managing participation at a meeting
Grant 8,121,269 - Hession , et al. February 21, 2
2012-02-21
Collaboration Agent
App 20120036194 - Whynot; Stephen ;   et al.
2012-02-09
Management of Queues in Contact Centres
App 20110283000 - McCormack; Tony ;   et al.
2011-11-17
Collaboration agent
Grant 8,060,563 - Whynot , et al. November 15, 2
2011-11-15
Management of queues in contact centres
Grant 8,010,607 - McCormack , et al. August 30, 2
2011-08-30
Method And System For Replaying A Portion Of A Multi-party Audio Interaction
App 20110077755 - Yoakum; John H. ;   et al.
2011-03-31
Method And System For Controlling Audio In A Collaboration Environment
App 20110069643 - Yoakum; John H. ;   et al.
2011-03-24
Data messaging during telephony calls
Grant 7,912,207 - McCormack , et al. March 22, 2
2011-03-22
Managing statistical information in a contact center
Grant 7,912,209 - McCormack , et al. March 22, 2
2011-03-22
Method And System For Aurally Positioning Voice Signals In A Contact Center Environment
App 20110058662 - Yoakum; John H. ;   et al.
2011-03-10
Analysis of Packet-Based Video Content
App 20100333158 - McCormack; Tony ;   et al.
2010-12-30
Representations Of Communications Sessions In Virtual Environments
App 20100313147 - Hartman; Michael ;   et al.
2010-12-09
Contact Center Integration Into Virtual Environments
App 20100306021 - O'Connor; Neil ;   et al.
2010-12-02
Direction of communications sessions to contact centers
Grant 7,822,019 - Kelly , et al. October 26, 2
2010-10-26
Method and system for management of queues in contact centers
Grant 7,796,747 - McCormack , et al. September 14, 2
2010-09-14
Contact center
Grant 7,769,161 - Hession , et al. August 3, 2
2010-08-03
Access to resources in a virtual environment
App 20100169486 - McCormack; Tony ;   et al.
2010-07-01
Location-based queuing
App 20100169147 - McCormack; Tony ;   et al.
2010-07-01
Collaboration Agent
App 20100169418 - Whynot; Stephen ;   et al.
2010-07-01
Method for Analysing an Interactive Voice Response System
App 20100166158 - Costello; John ;   et al.
2010-07-01
Method and Apparatus for Monitoring Contact Center Performance
App 20100158237 - McCormack; Tony ;   et al.
2010-06-24
Dynamic Customization Of A Virtual World
App 20100162121 - Yoakum; John H. ;   et al.
2010-06-24
Indexing recordings of telephony sessions
App 20100158204 - Diskin; Alan ;   et al.
2010-06-24
Method of Delivering Customer Contact Service to IPTV Viewer
App 20100011295 - O'Connor; Neil ;   et al.
2010-01-14
Routing Of Web-based Contacts
App 20090210524 - McCormack; Tony ;   et al.
2009-08-20
Managing a communications system by offering participants the opportunity to respond to requests submitted by other participants
Grant 7,570,606 - McCormack , et al. August 4, 2
2009-08-04
Distribution of packets to multiple addresses
Grant 7,570,629 - McCormack , et al. August 4, 2
2009-08-04
Management of contacts in a network of contact centers
Grant 7,519,626 - McCormack , et al. April 14, 2
2009-04-14
Methods of monitoring communications sessions in a contact centre
Grant 7,457,404 - Hession , et al. November 25, 2
2008-11-25
Directing contacts between an end user and a contact center agent
Grant 7,403,607 - Hession , et al. July 22, 2
2008-07-22
Peer to Peer Contact Center
App 20080123839 - McCormack; Tony ;   et al.
2008-05-29
Call Prioritization Methods in a Call Center
App 20080095354 - O'Connor; Neil ;   et al.
2008-04-24
Direction of Communications Sessions to Contact Centers
App 20080080506 - Kelly; Paul ;   et al.
2008-04-03
Processing of communication session request messages
Grant 7,313,131 - O'Connor , et al. December 25, 2
2007-12-25
Multi-media contact center
Grant 7,272,223 - McCormack , et al. September 18, 2
2007-09-18
Dynamic interactions in a communications system
App 20070140467 - McCormack; Tony ;   et al.
2007-06-21
Data messaging during telephony calls
App 20070140442 - McCormack; Tony ;   et al.
2007-06-21
Method and apparatus for initiating telephony contact
Grant 7,139,381 - McCormack November 21, 2
2006-11-21
Methods of controlling video signals in a video conference
Grant 7,007,098 - Smyth , et al. February 28, 2
2006-02-28
Management of contacts in a network of contact centers
App 20050240594 - McCormack, Tony ;   et al.
2005-10-27
Generation and processing of statistical information
Grant 6,917,898 - Kirubalaratnam , et al. July 12, 2
2005-07-12
Directing contacts between an end user and a contact center agent
App 20050135335 - Hession, Patrick ;   et al.
2005-06-23
Management of queues in contact centres
App 20050044129 - McCormack, Tony ;   et al.
2005-02-24
Provision of media content to telephony callers on-hold
Grant 6,853,719 - McCormack , et al. February 8, 2
2005-02-08
Processing of communication session request messages
App 20040213209 - O'Connor, Neil ;   et al.
2004-10-28
Multi-media contact center
App 20040203679 - McCormack, Tony ;   et al.
2004-10-14
Method and system for simulating activity in a contact centre
App 20040191735 - McCormack, Tony
2004-09-30
Routing of web-based contacts
App 20040120316 - McCormack, Tony ;   et al.
2004-06-24
Determining statistics about the behavior of a call center at a past time instant
Grant 6,754,331 - McCormack June 22, 2
2004-06-22
Determining statistics about the behaviour of a call center at a past time instant
App 20040057416 - McCormack, Tony
2004-03-25
Method and apparatus for initiating telephony contact
App 20030235288 - McCormack, Tony
2003-12-25
Monitoring quality of service in a packet-based network
App 20030185210 - McCormack, Tony
2003-10-02
Establishing telephone calls at specified times
App 20020188680 - McCormack, Tony ;   et al.
2002-12-12
Provision of media content to telephony callers on-hold
App 20020136384 - McCormack, Tony ;   et al.
2002-09-26

uspto.report is an independent third-party trademark research tool that is not affiliated, endorsed, or sponsored by the United States Patent and Trademark Office (USPTO) or any other governmental organization. The information provided by uspto.report is based on publicly available data at the time of writing and is intended for informational purposes only.

While we strive to provide accurate and up-to-date information, we do not guarantee the accuracy, completeness, reliability, or suitability of the information displayed on this site. The use of this site is at your own risk. Any reliance you place on such information is therefore strictly at your own risk.

All official trademark data, including owner information, should be verified by visiting the official USPTO website at www.uspto.gov. This site is not intended to replace professional legal advice and should not be used as a substitute for consulting with a legal professional who is knowledgeable about trademark law.

© 2024 USPTO.report | Privacy Policy | Resources | RSS Feed of Trademarks | Trademark Filings Twitter Feed