| Patent | Date |
|---|
Device Handoff
App 20220292520 - Chavez; David ; et al. | 2022-09-15 |
Virtual Private Agent For Machine-based Interactions With A Contact Center
App 20220294903 - Dusad; Manish ; et al. | 2022-09-15 |
Resolution Selection And Deployment
App 20220292431 - Singh; Harsimran Jeet ; et al. | 2022-09-15 |
System And Method For Content Focused Conversation
App 20220293122 - Shah; Shamik ; et al. | 2022-09-15 |
Aggregation And Aggregation Omission Of Messages
App 20220294752 - Shelke; Sudhir ; et al. | 2022-09-15 |
System And Method For Context Aware Audio Enhancement
App 20220294904 - Shah; Shamik ; et al. | 2022-09-15 |
Adaptable Warnings And Feedback
App 20220269517 - Matula; Valentine C. ; et al. | 2022-08-25 |
Context Based Channel Switchover
App 20220270020 - Matula; Valentine C. ; et al. | 2022-08-25 |
Selective Aggregation Of Enqueued Nodes Into A Subnetwork For Simultaneous Communication
App 20220272199 - Negi; Manish ; et al. | 2022-08-25 |
System And Method For Customized Reminders
App 20220271963 - Shah; Shamik ; et al. | 2022-08-25 |
Word-based Representation Of Communication Session Quality
App 20220272141 - Chopdekar; Sandesh ; et al. | 2022-08-25 |
Smart Screen Share Reception Indicator In A Conference
App 20220253268 - Deole; Pushkar Yashavant ; et al. | 2022-08-11 |
Selective Content Sharing
App 20220247800 - Matula; Valentine C. ; et al. | 2022-08-04 |
Secure Multiple Application Sharing During A Remote Session
App 20220244902 - Dusad; Manish ; et al. | 2022-08-04 |
Tunable chatbots
Grant 11,381,682 - Matula , et al. July 5, 2 | 2022-07-05 |
Dynamic Generation Of Custom Post-call Workflow
App 20220180257 - Matula; Valentine C. ; et al. | 2022-06-09 |
System And Method For Intelligent Voice Segmentation
App 20220174147 - Shah; Shamik ; et al. | 2022-06-02 |
Systems And Methods Of An Intelligent Whisper
App 20220166877 - Balasaygun; Mehmet ; et al. | 2022-05-26 |
Artificial Ventriloquist-like Contact Center Agents
App 20220166880 - Matula; Valentine C. ; et al. | 2022-05-26 |
Content Coded Zip Tones For Agents And Conference Call Participants, And User-adjustable Tone Attribute
App 20220150355 - Matula; Valentine C. ; et al. | 2022-05-12 |
Selective Image Broadcasting In A Video Conference
App 20220132090 - Deole; Pushkar Yashavant ; et al. | 2022-04-28 |
Detecting vocabulary skill level and correcting misalignment in remote interactions
Grant 11,316,979 - Matula , et al. April 26, 2 | 2022-04-26 |
System And Method To Safeguarding Sensitive Information In Cobrowsing Session
App 20220121772 - Singh; Harsimran Jeet ; et al. | 2022-04-21 |
Enhance privacy of participant in video conferencing
Grant 11,303,848 - Matula , et al. April 12, 2 | 2022-04-12 |
Systems and methods for speech analytics and phrase spotting using phoneme sequences
Grant 11,289,077 - Matula , et al. March 29, 2 | 2022-03-29 |
Managing a plurality of topics in a user interaction through a plurality of agents in a contact center
Grant 11,290,597 - Apshankar , et al. March 29, 2 | 2022-03-29 |
User Notification Using A Light Emitter Associated With A Video Camera
App 20220086391 - Matula; Valentine C. ; et al. | 2022-03-17 |
Multilingual Transcription At Customer Endpoint For Optimizing Interaction Results In A Contact Center
App 20220084523 - Matula; Valentine C. ; et al. | 2022-03-17 |
Contact Center Of Celebrities
App 20220070295 - Shah; Shamik ; et al. | 2022-03-03 |
Detecting Vocabulary Skill Level And Correcting Misalignment In Remote Interactions
App 20220046132 - Matula; Valentine C. ; et al. | 2022-02-10 |
System And Method For Indicating And Measuring Responses In A Multi-channel Contact Center
App 20210392230 - Shah; Shamik ; et al. | 2021-12-16 |
Enhance Privacy Of Participant In Video Conferencing
App 20210385412 - Matula; Valentine C. ; et al. | 2021-12-09 |
Optimizing interaction results using AI-guided manipulated video
Grant 11,182,595 - Matula , et al. November 23, 2 | 2021-11-23 |
Tunable Chatbots
App 20210360106 - Matula; Valentine C. ; et al. | 2021-11-18 |
Tunable Chatbots
App 20210359961 - Matula; Valentine C. ; et al. | 2021-11-18 |
Systems And Methods For Adaptive Emotion Based Automated Emails And/or Chat Replies
App 20210334472 - Shah; Shamik ; et al. | 2021-10-28 |
Communication systems for multi-source robot control
Grant 11,120,410 - Skiba , et al. September 14, 2 | 2021-09-14 |
Real time sign language conversion for communication in a contact center
Grant 11,115,526 - Matula , et al. September 7, 2 | 2021-09-07 |
Selection of robot operation mode from determined compliance with a security criteria
Grant 11,093,590 - Erhart , et al. August 17, 2 | 2021-08-17 |
Managing A Plurality Of Topics In A User Interaction Through A Plurality Of Agents In A Contact Center
App 20210227076 - Apshankar; Harshad ; et al. | 2021-07-22 |
Communication Systems For Multi-source Robot Control
App 20210209563 - Skiba; David ; et al. | 2021-07-08 |
Location enhancements for mobile messaging
Grant 11,049,141 - Skiba , et al. June 29, 2 | 2021-06-29 |
System And Method For Adaptive Agent Scripting
App 20210192536 - Gokhale; Asmita ; et al. | 2021-06-24 |
Managing a plurality of topics in a user interaction through a plurality of agents in a contact center
Grant 11,012,570 - Apshankar , et al. May 18, 2 | 2021-05-18 |
Real Time Sign Language Conversion For Communication In A Contact Center
App 20210067628 - Matula; Valentine C. ; et al. | 2021-03-04 |
Optimizing Interaction Results Using Ai-guided Manipulated Video
App 20210042508 - Matula; Valentine C. ; et al. | 2021-02-11 |
Automatic cloud capacity adjustment
Grant 10,873,538 - Matula , et al. December 22, 2 | 2020-12-22 |
Command and control of a robot by a contact center with third-party monitoring
Grant 10,866,585 - Erhart , et al. December 15, 2 | 2020-12-15 |
Live assist
Grant 10,810,599 - Skiba , et al. October 20, 2 | 2020-10-20 |
Agent-to-agent Consultation As Formally Managed Channel For Assistance
App 20200314242 - Matula; Valentine C. ; et al. | 2020-10-01 |
One-to-many Agent-to-agent Consultation
App 20200314244 - Matula; Valentine C. ; et al. | 2020-10-01 |
Real time sign language conversion for communication in a contact center
Grant 10,757,251 - Matula , et al. A | 2020-08-25 |
Contact center routing mechanisms
Grant 10,735,591 - Matula , et al. | 2020-08-04 |
Managing A Plurality Of Topics In A User Interaction Through A Plurality Of Agents In A Contact Center
App 20200244807 - Kind Code | 2020-07-30 |
Systems And Methods For Compiling And Dynamically Updating A Collection Of Frequently Asked Questions
App 20200218747 - Klemm; Reinhard ; et al. | 2020-07-09 |
Analytics-guided call routing with third party
Grant 10,694,041 - Matula , et al. | 2020-06-23 |
Systems and methods for compiling and dynamically updating a collection of frequently asked questions
Grant 10,621,218 - Klemm , et al. | 2020-04-14 |
Contact center delivery in-building homing service
Grant 10,621,539 - Matula , et al. | 2020-04-14 |
Semantic translation model training
Grant 10,599,765 - Skiba , et al. | 2020-03-24 |
Selection of robot operation mode from determined compliance with a security criteria
Grant 10,410,007 - Erhart , et al. Sept | 2019-09-10 |
Service robot assessment and operation
Grant 10,350,757 - Erhart , et al. July 16, 2 | 2019-07-16 |
Geo-spatial event processing
Grant 10,319,376 - Erhart , et al. | 2019-06-11 |
Command And Control Of A Robot By A Contact Center With Third-party Monitoring
App 20190146483 - Erhart; George ; et al. | 2019-05-16 |
Phrase spotting systems and methods
Grant 10,229,676 - Shaffer , et al. | 2019-03-12 |
Command and control of a robot by a contact center with third-party monitoring
Grant 10,216,182 - Erhart , et al. Feb | 2019-02-26 |
Contact center delivery in-building homing service
Grant 10,210,472 - Matula , et al. Feb | 2019-02-19 |
Analytics-guided Call Routing With Third Party
App 20190045059 - Matula; Valentine C. ; et al. | 2019-02-07 |
Kiosk escalation
Grant 10,198,760 - Erhart , et al. Fe | 2019-02-05 |
System and method for dynamic ASR based on social media
Grant 10,134,391 - Erhart , et al. November 20, 2 | 2018-11-20 |
Operational parameters
Grant 10,124,491 - Erhart , et al. November 13, 2 | 2018-11-13 |
Contact Center Delivery In-building Homing Service
App 20180315006 - Matula; Valentine C. ; et al. | 2018-11-01 |
Communication Systems For Multi-source Robot Control
App 20180276622 - Skiba; David ; et al. | 2018-09-27 |
Agent-initiated automated co-browse
Grant 10,069,973 - Skiba , et al. September 4, 2 | 2018-09-04 |
Service robot communication systems and system self-configuration
Grant 10,040,201 - Matula , et al. August 7, 2 | 2018-08-07 |
Communication systems for multi-source robot control
Grant 10,032,137 - Skiba , et al. July 24, 2 | 2018-07-24 |
Movement and interaction verification
Grant 9,975,243 - Erhart , et al. May 22, 2 | 2018-05-22 |
Proxy-based reservation scheduling system
Grant 9,965,820 - Erhart , et al. May 8, 2 | 2018-05-08 |
Skill change and routing correction
Grant 9,866,696 - Skiba , et al. January 9, 2 | 2018-01-09 |
Command And Control Of A User-provided Robot By A Contact Center
App 20170282362 - Erhart; George ; et al. | 2017-10-05 |
Command And Control Of A Robot By A Contact Center With Third-party Monitoring
App 20170285628 - Erhart; George ; et al. | 2017-10-05 |
Operational Parameters
App 20170282375 - Erhart; George ; et al. | 2017-10-05 |
Movement And Interaction Verification
App 20170282365 - Erhart; George ; et al. | 2017-10-05 |
Service Robot Communication Systems And System Self-configuration
App 20170282374 - Matula; Valentine C. ; et al. | 2017-10-05 |
Security
App 20170286708 - Erhart; George ; et al. | 2017-10-05 |
Communication Systems For Multi-source Robot Control
App 20170286916 - Skiba; David ; et al. | 2017-10-05 |
Authentication
App 20170286651 - Erhart; George ; et al. | 2017-10-05 |
Service Robot Assessment And Operation
App 20170282371 - Erhart; George ; et al. | 2017-10-05 |
Unspoken sentiment
Grant 9,715,492 - Skiba , et al. July 25, 2 | 2017-07-25 |
Secondary Validation For Fraud Prevention
App 20170193505 - Erhart; George ; et al. | 2017-07-06 |
System And Method For Dynamic Asr Based On Social Media
App 20170186419 - Erhart; George W. ; et al. | 2017-06-29 |
Dynamic Interaction Pacing
App 20170185945 - Matula; Valentine C. ; et al. | 2017-06-29 |
System and method for dynamic ASR based on social media
Grant 9,646,604 - Erhart , et al. May 9, 2 | 2017-05-09 |
Aggregated multi-topic agent desktop
Grant 9,635,175 - Skiba , et al. April 25, 2 | 2017-04-25 |
Partial Task Assignment For Stall Routing
App 20170064082 - Matula; Valentine C. ; et al. | 2017-03-02 |
Agent-initiated Automated Co-browse
App 20170064079 - Skiba; David ; et al. | 2017-03-02 |
Anti-trending
Grant 9,542,455 - Skiba , et al. January 10, 2 | 2017-01-10 |
Collective Dynamics
App 20160379153 - Matula; Valentine C. ; et al. | 2016-12-29 |
Optimization in workforce management using work assignment engine data
Grant 9,531,880 - Erhart , et al. December 27, 2 | 2016-12-27 |
Contact Center Delivery In-building Homing Service
App 20160350702 - Matula; Valentine C. ; et al. | 2016-12-01 |
Automatic Cloud Capacity Adjustment
App 20160330131 - Matula; Valentine C. ; et al. | 2016-11-10 |
Speech analytics: conversation timing and adjustment
Grant 9,491,293 - Matula , et al. November 8, 2 | 2016-11-08 |
System And Method For Compiling And Dynamically Updating A Collection Of Frequently Asked Questions
App 20160292204 - Klemm; Reinhard ; et al. | 2016-10-06 |
Automated Coordinated Co-browsing With Text Chat Services
App 20160283995 - Matula; Valentine C. ; et al. | 2016-09-29 |
Pre-login Agent Monitoring
App 20160286047 - Matula; Valentine C. ; et al. | 2016-09-29 |
Codec sequence detection
Grant 9,456,075 - Ponting , et al. September 27, 2 | 2016-09-27 |
Cross-lingual seeding of sentiment
Grant 9,438,732 - Skiba , et al. September 6, 2 | 2016-09-06 |
Automatic negative question handling
Grant 9,432,325 - Skiba , et al. August 30, 2 | 2016-08-30 |
Contact center delivery in-building homing service
Grant 9,418,350 - Matula , et al. August 16, 2 | 2016-08-16 |
Cross-domain topic expansion
Grant 9,378,459 - Skiba , et al. June 28, 2 | 2016-06-28 |
Automated Responses To Projected Contact Center Agent Fatigue And Burnout
App 20160180277 - Skiba; David ; et al. | 2016-06-23 |
Skill Change And Routing Correction
App 20160182719 - Skiba; David ; et al. | 2016-06-23 |
Speech Analytics: Conversation Timing And Adjustment
App 20160112567 - Matula; Valentine C. ; et al. | 2016-04-21 |
Contact Center Delivery In-building Homing Service
App 20160104098 - Matula; Valentine C. ; et al. | 2016-04-14 |
Codec Sequence Detection
App 20160105543 - Ponting; Keith ; et al. | 2016-04-14 |
Flowing Skill Request Vectors To Workforce Hiring Tools
App 20160098665 - Skiba; David ; et al. | 2016-04-07 |
Agent Quality And Performance Monitoring Based On Non-primary Skill Evaluation
App 20160098663 - Skiba; David ; et al. | 2016-04-07 |
Agent Non-primary Skill Improvement Training Method
App 20160100059 - Skiba; David ; et al. | 2016-04-07 |
Speech analytics with adaptive filtering
Grant 9,257,117 - Matula , et al. February 9, 2 | 2016-02-09 |
Speech analytics: conversation timing and adjustment
Grant 9,258,421 - Matula , et al. February 9, 2 | 2016-02-09 |
Team Workforce Assignment
App 20160034841 - Matula; Valentine C. ; et al. | 2016-02-04 |
Answer based agent routing and display method
Grant 9,247,061 - Erhart , et al. January 26, 2 | 2016-01-26 |
Systems And Methods For Speech Analytics And Phrase Spotting Using Phoneme Sequences
App 20160019882 - Matula; Valentine C. ; et al. | 2016-01-21 |
Contact center agent training trajectory
Grant 9,232,064 - Skiba , et al. January 5, 2 | 2016-01-05 |
Geo-spatial Event Processing
App 20150364134 - Erhart; George William ; et al. | 2015-12-17 |
Optimization In Workforce Managment Using Work Assignment Engine Data
App 20150358468 - Erhart; George ; et al. | 2015-12-10 |
Hybrid Cloud Encryption Method
App 20150348050 - Erhart; George ; et al. | 2015-12-03 |
Staff Work Assignment And Allocation
App 20150324727 - Erhart; George ; et al. | 2015-11-12 |
Speech Analytics: Conversation Timing And Adjustment
App 20150319305 - Matula; Valentine C. ; et al. | 2015-11-05 |
Kiosk Escalation
App 20150302499 - Erhart; George ; et al. | 2015-10-22 |
Live Assist
App 20150287039 - Skiba; David ; et al. | 2015-10-08 |
Social media identity discovery and mapping for banking and government
Grant 9,152,681 - Erhart , et al. October 6, 2 | 2015-10-06 |
Location Sensing And Response For Mobile Messaging
App 20150262237 - Skiba; David ; et al. | 2015-09-17 |
Location Enhancements For Mobile Messaging
App 20150264176 - Skiba; David ; et al. | 2015-09-17 |
Connection Of Persons And Things Via Mobile Messaging Privacy/security Broker System
App 20150264148 - Skiba; David ; et al. | 2015-09-17 |
Speech Analytics With Adaptive Filtering
App 20150221299 - Matula; Valentine C. ; et al. | 2015-08-06 |
Social media identity discovery and mapping
Grant 9,092,492 - Erhart , et al. July 28, 2 | 2015-07-28 |
System and method for assuring quality real-time communication experience in virtual machine
Grant 9,094,420 - Matula , et al. July 28, 2 | 2015-07-28 |
Identification Of Multi-channel Connections To Predict Estimated Wait Time
App 20150206092 - Erhart; George ; et al. | 2015-07-23 |
Escalation Detection And Monitoring
App 20150181039 - Erhart; George ; et al. | 2015-06-25 |
Anti-trending
App 20150161216 - Skiba; David ; et al. | 2015-06-11 |
Aggregated Multi-topic Agent Desktop
App 20150139415 - Skiba; David ; et al. | 2015-05-21 |
Deep Language Attribute Analysis
App 20150134325 - Skiba; David ; et al. | 2015-05-14 |
Method For Determining Response Channel For A Contact Center From Historic Social Media Postings
App 20150127558 - Erhart; George ; et al. | 2015-05-07 |
Dialog compatability
Grant 9,020,135 - Skiba , et al. April 28, 2 | 2015-04-28 |
Unspoken Sentiment
App 20150073775 - Skiba; David ; et al. | 2015-03-12 |
Automatic Domain Sentiment Expansion
App 20150073774 - Becker; Lee ; et al. | 2015-03-12 |
Dialog reorder
Grant 8,964,962 - Skiba , et al. February 24, 2 | 2015-02-24 |
Cross-Domain Topic Expansion
App 20150006460 - Skiba; David ; et al. | 2015-01-01 |
Semantic Translation Model Training
App 20150006143 - Skiba; David ; et al. | 2015-01-01 |
External contact center data collection and measurement
Grant 8,903,076 - Ordille , et al. December 2, 2 | 2014-12-02 |
Prioritization And Time Allocation By Customer Service Agents
App 20140321633 - Erhart; George ; et al. | 2014-10-30 |
External Contact Center Data Collection And Measurement
App 20140314226 - Ordille; Joann J. ; et al. | 2014-10-23 |
Contact center trend analysis and process altering system and method
Grant 8,867,730 - Erhart , et al. October 21, 2 | 2014-10-21 |
Cross-lingual Seeding Of Sentiment
App 20140303981 - Skiba; David ; et al. | 2014-10-09 |
Dialog Compatability
App 20140301540 - Skiba; David ; et al. | 2014-10-09 |
Automatic Negative Question Handling
App 20140297764 - Skiba; David ; et al. | 2014-10-02 |
Answer Based Agent Routing And Display Method
App 20140270145 - Erhart; George ; et al. | 2014-09-18 |
Real-time probability based contact handling time
Grant 8,837,705 - Erhart , et al. September 16, 2 | 2014-09-16 |
Method and apparatus for intelligent processing of suspend and resume operations in a call center
Grant 8,824,646 - Erhart , et al. September 2, 2 | 2014-09-02 |
Estimation of expected value for remaining work time for contact center agents
Grant 8,724,796 - Erhart , et al. May 13, 2 | 2014-05-13 |
Phrase Spotting Systems And Methods
App 20140100848 - Shaffer; Shmuel ; et al. | 2014-04-10 |
System And Method For Dynamic Asr Based On Social Media
App 20140081636 - Erhart; George W. ; et al. | 2014-03-20 |
Social Media Identity Discovery And Mapping For Banking And Government
App 20130254170 - Erhart; George ; et al. | 2013-09-26 |
Computer and telephony integration
Grant 8,509,419 - Erhart , et al. August 13, 2 | 2013-08-13 |
Dynamic IVR dialog based on analytics data
Grant 8,494,148 - Erhart , et al. July 23, 2 | 2013-07-23 |
Handling of a session initiation protocol-capable telecommunications terminal that is put on hold
Grant 8,437,464 - Erhart , et al. May 7, 2 | 2013-05-07 |
Customer service agent assisted social networks
Grant 8,428,245 - Kashi , et al. April 23, 2 | 2013-04-23 |
Servicing calls in call centers based on caller geo-location
Grant 8,416,944 - Erhart , et al. April 9, 2 | 2013-04-09 |
Monitoring responsive objects in vehicles
Grant 8,405,484 - Erhart , et al. March 26, 2 | 2013-03-26 |
Content delivery to a telecommunications terminal that is associated with a call in progress
Grant 8,364,125 - Erhart , et al. January 29, 2 | 2013-01-29 |
Social media language identification and routing
Grant 8,331,550 - Erhart , et al. December 11, 2 | 2012-12-11 |
Social Media Identity Discovery And Mapping
App 20120303659 - Erhart; George ; et al. | 2012-11-29 |
Real-time Probability Based Contact Handling Time
App 20120257518 - Erhart; George ; et al. | 2012-10-11 |
System And Method For Assuring Quality Real-time Communication Experience In Virtual Machine
App 20120218374 - Matula; Valentine C. ; et al. | 2012-08-30 |
Method of retaining a media stream without its private audio content
Grant 8,244,531 - Erhart , et al. August 14, 2 | 2012-08-14 |
Authenticating a user based on the user's ability to distinguish type-A from type-B sounds
Grant 8,238,530 - Erhart , et al. August 7, 2 | 2012-08-07 |
Assisting contact center agents and customers
Grant 8,233,610 - Erhart , et al. July 31, 2 | 2012-07-31 |
Dynamic visual background for call-center agents
Grant 8,233,028 - Erhart , et al. July 31, 2 | 2012-07-31 |
Contact Center Trend Analysis and Process Altering System and Method
App 20120051526 - ERHART; George ; et al. | 2012-03-01 |
Interactive voice response system with prioritized call monitoring
Grant 8,085,927 - Erhart , et al. December 27, 2 | 2011-12-27 |
Method Of Agent Assisted Response To Social Media Interactions
App 20110288897 - Erhart; George ; et al. | 2011-11-24 |
Method Of Automatic Customer Satisfaction Monitoring Through Social Media
App 20110276513 - Erhart; George ; et al. | 2011-11-10 |
Intelligent media stream recovery
Grant 8,005,199 - Erhart , et al. August 23, 2 | 2011-08-23 |
Search Strategy Capture and Retrieval Method
App 20110137931 - Erhart; George William ; et al. | 2011-06-09 |
Method For Determining Customer Value And Potential From Social Media And Other Public Data Sources
App 20110125550 - Erhart; George ; et al. | 2011-05-26 |
Stalking Social Media Users To Maximize The Likelihood Of Immediate Engagement
App 20110125826 - ERHART; George ; et al. | 2011-05-26 |
Method For Discovering Customers To Fill Available Enterprise Resources
App 20110125580 - Erhart; George ; et al. | 2011-05-26 |
Social Media Contact Center Dialog System
App 20110125697 - ERHART; George ; et al. | 2011-05-26 |
Method For Determining Response Channel For A Contact Center From Historic Social Media Postings
App 20110125793 - ERHART; George ; et al. | 2011-05-26 |
Social Media Language Identification And Routing
App 20110123015 - ERHART; George ; et al. | 2011-05-26 |
Asynchronous event handling for video streams in interactive voice response systems
Grant 7,949,106 - Erhart , et al. May 24, 2 | 2011-05-24 |
Customer Service Agent Assisted Social Networks
App 20110103567 - Kashi; Ramanujan ; et al. | 2011-05-05 |
Proxy-based, transaction authorization system
Grant 7,933,836 - Erhart , et al. April 26, 2 | 2011-04-26 |
Dynamic IVR Dialog based on Analytics Data
App 20110069828 - Erhart; George William ; et al. | 2011-03-24 |
Location-Aware Retail Application
App 20110071889 - Erhart; George William ; et al. | 2011-03-24 |
Speech-Recognition System for Location-Aware Applications
App 20110066423 - Erhart; George William ; et al. | 2011-03-17 |
Servicing Calls in Call Centers Based on Caller Geo-Location
App 20100322407 - Erhart; George William ; et al. | 2010-12-23 |
Dynamic multimedia content stream delivery based on quality of service
Grant 7,847,813 - Erhart , et al. December 7, 2 | 2010-12-07 |
Authenticating A User Based On The User's Ability To Distinguish Type-A From Type-B Sounds
App 20100303216 - Erhart; George William ; et al. | 2010-12-02 |
Assisting Contact Center Agents and Customers
App 20100303224 - Erhart; George William ; et al. | 2010-12-02 |
Dynamic video generation in interactive voice response systems
Grant 7,778,397 - Erhart , et al. August 17, 2 | 2010-08-17 |
Filler video streams in interactive voice response systems
Grant 7,769,148 - Erhart , et al. August 3, 2 | 2010-08-03 |
Proxy-Based Reservation Scheduling System
App 20100145739 - Erhart; George William ; et al. | 2010-06-10 |
Coordination of content streams in interactive voice response systems
Grant 7,711,095 - Erhart , et al. May 4, 2 | 2010-05-04 |
Method and apparatus for providing default media content to a calling party
Grant 7,702,083 - Erhart , et al. April 20, 2 | 2010-04-20 |
Method of Retaining a Media Stream without Its Private Audio Content
App 20100082342 - Erhart; George William ; et al. | 2010-04-01 |
Proxy-Based, Transaction Authorization System
App 20100082484 - Erhart; George William ; et al. | 2010-04-01 |
Determining a use context for a telecommunications terminal user
App 20100080368 - Erhart; George William ; et al. | 2010-04-01 |
Monitoring Responsive Objects in Vehicles
App 20100079256 - Erhart; George William ; et al. | 2010-04-01 |
Proxy-based payment system for portable objects
App 20100082479 - Erhart; George William ; et al. | 2010-04-01 |
Method and apparatus for distributed interactive voice processing
Grant 7,689,426 - Matula March 30, 2 | 2010-03-30 |
Voice-Over-IP Call Recording in Call Centers
App 20090185673 - Erhart; George William ; et al. | 2009-07-23 |
Method and Apparatus for Intelligent Processing of Suspend and Resume Operations in a Call Center
App 20090161859 - Erhart; George W. ; et al. | 2009-06-25 |
Handling of a Session Initiation Protocol-Capable Telecommunications Terminal that is Put on Hold
App 20090116635 - Erhart; George William ; et al. | 2009-05-07 |
Call Establishment in Call Centers Having Heterogeneous Terminals
App 20090060163 - Erhart; George William ; et al. | 2009-03-05 |
Interactive Voice Response System With Prioritized Call Monitoring
App 20090041212 - Erhart; George William ; et al. | 2009-02-12 |
Call Resource Management Based on Calling-Party Disengagement from a Call
App 20090027484 - Erhart; George William ; et al. | 2009-01-29 |
Automatic Monitoring of a Call Participant's Attentiveness
App 20090027485 - Erhart; George William ; et al. | 2009-01-29 |
Dynamic Visual Background For Call-Center Agents
App 20090027479 - Erhart; George William ; et al. | 2009-01-29 |
Method and Apparatus for Distributed Interactive Voice Processing
App 20090022284 - Matula; Valentine C. | 2009-01-22 |
Interactive voice response system with partial human monitoring
Grant 7,471,786 - Erhart , et al. December 30, 2 | 2008-12-30 |
Location-based bridging in call centers
Grant 7,421,072 - Brotman , et al. September 2, 2 | 2008-09-02 |
Method and apparatus for translating a classification system into a target language
Grant 7,363,212 - Erhart , et al. April 22, 2 | 2008-04-22 |
Method and apparatus for validating agreement between textual and spoken representations of words
Grant 7,346,151 - Erhart , et al. March 18, 2 | 2008-03-18 |
Intelligent Media Stream Recovery
App 20080056456 - Erhart; George William ; et al. | 2008-03-06 |
Method and Apparatus for Distributed Interactive Voice Processing
App 20070291924 - Matula; Valentine C. | 2007-12-20 |
Methods and apparatus for automatic training using natural language techniques for analysis of queries presented to a trainee and responses from the trainee
Grant 7,249,011 - Chou , et al. July 24, 2 | 2007-07-24 |
Dynamic content stream delivery to a telecommunications terminal based on the excecution state of the terminal
App 20070140465 - Erhart; George William ; et al. | 2007-06-21 |
Dynamic content stream delivery to a telecommunications terminal based on the state of the terminal's battery
App 20070135082 - Erhart; George William ; et al. | 2007-06-14 |
Filler video streams in interactive voice response systems
App 20070041519 - Erhart; George William ; et al. | 2007-02-22 |
Asynchronous event handling for video streams in interactive voice response systems
App 20070036293 - Erhart; George William ; et al. | 2007-02-15 |
Method and apparatus for interactive voice processing with visual monitoring channel
Grant 7,142,661 - Erhart , et al. November 28, 2 | 2006-11-28 |
Synchronizing information across telecommunications terminals for multiple users
App 20060256734 - Erhart; George William ; et al. | 2006-11-16 |
Interactive voice response system with partial human monitoring
App 20060233326 - Erhart; George William ; et al. | 2006-10-19 |
Dynamic video generation in interactive voice response systems
App 20060203977 - Erhart; George William ; et al. | 2006-09-14 |
Dynamic content stream delivery to a telecommunications terminal based on the state of the terminal's transducers
App 20060203975 - Erhart; George William ; et al. | 2006-09-14 |
Coordination of content streams in interactive voice response systems
App 20060203978 - Erhart; George William ; et al. | 2006-09-14 |
Dynamic multimedia content stream delivery based on quality of service
App 20060203976 - Erhart; George William ; et al. | 2006-09-14 |
Method and apparatus for providing default media content to a calling party
App 20060193452 - Erhart; George W. ; et al. | 2006-08-31 |
Content delivery to a telecommunications terminal that is associated with a call in progress
App 20060165050 - Erhart; George William ; et al. | 2006-07-27 |
Content specification for media streams
App 20060107303 - Erhart; George William ; et al. | 2006-05-18 |
Dynamic content delivery
App 20060098793 - Erhart; George William ; et al. | 2006-05-11 |
Computer and telephony integration
App 20060067507 - Erhart; George William ; et al. | 2006-03-30 |
Dialog-based content delivery
App 20060067497 - Erhart; George William ; et al. | 2006-03-30 |
Method and apparatus for natural language call routing using confidence scores
App 20060025995 - Erhart; George W. ; et al. | 2006-02-02 |
Method and apparatus for priority based audio mixing
App 20060023900 - Erhart; George W. ; et al. | 2006-02-02 |
Method and apparatus for interactive voice processing with visual monitoring channel
App 20050286707 - Erhart, George W. ; et al. | 2005-12-29 |
Acoustic-based temperature sensing in telephones
App 20050244014 - Elko, Gary W. ; et al. | 2005-11-03 |
Method and apparatus for translating a classification system into a target language
App 20050228636 - Erhart, George W. ; et al. | 2005-10-13 |
Estimation of expected value for remaining work time for contact center agents
App 20050069119 - Erhart, George W. ; et al. | 2005-03-31 |
Accent-based matching of a communicant with a call-center agent
Grant 6,847,714 - Das , et al. January 25, 2 | 2005-01-25 |
Method and apparatus for validating agreement between textual and spoken representations of words
App 20040264652 - Erhart, George W. ; et al. | 2004-12-30 |
Location-based bridging in call centers
App 20040202306 - Brotman, Lynne Shapiro ; et al. | 2004-10-14 |
Accent-based matching of a communicant with a call-center agent
App 20040096050 - Das, Sharmistha Sarkar ; et al. | 2004-05-20 |
Methods and apparatus for automatic training using natural language techniques for analysis of queries presented to a trainee and responses from the trainee
App 20040030541 - Chou, Wu ; et al. | 2004-02-12 |
Method and apparatus for distributed interactive voice processing
App 20030212558 - Matula, Valentine C. | 2003-11-13 |
Call handling method for credit and fraud management
Grant 5,875,236 - Jankowitz , et al. February 23, 1 | 1999-02-23 |
Telemarketing complex performance management system
Grant 5,164,983 - Brown , et al. November 17, 1 | 1992-11-17 |
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