Mathews; Eugene P.

Patent Applications and Registrations

Patent applications and USPTO patent grants for Mathews; Eugene P..The latest application filed is for "system and method for detecting emotions at different steps in a communication".

Company Profile

0.37.9

Mathews; Eugene P. - Marco Island FL US
Mathews; Eugene P. - Barrington IL
MATHEWS, EUGENE P. - LAKE COUNTY IL

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
Method and apparatus for the automated delivery of notifications to contacts based on predicted work prioritization Grant 8,577,015 - Flockhart , et al. November 5, 2	2013-11-05
System and method for detecting emotions at different steps in a communication Grant 8,054,964 - Flockhart , et al. November 8, 2	2011-11-08
System and Method for Detecting Emotions at Different Steps in a Communication App 20100278318 - FLOCKHART; ANDREW D. ; et al.	2010-11-04
Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills Grant 7,787,609 - Flockhart , et al. August 31, 2	2010-08-31
Method and apparatus for global call queue in a global call center Grant 7,657,021 - Flockhart , et al. February 2, 2	2010-02-02
Method and apparatus for the automated delivery of notifications to contacts based on predicted work prioritization App 20070071222 - Flockhart; Andrew ; et al.	2007-03-29
Intelligent inbound/outbound communications blending Grant 7,035,927 - Flockhart , et al. April 25, 2	2006-04-25
Method and apparatus for global call queue in a global call center App 20060067506 - Flockhart; Andrew D. ; et al.	2006-03-30
Method and apparatus for the efficient utilization of trunk bandwidth in a global enterprise Grant 6,999,579 - Flockhart , et al. February 14, 2	2006-02-14
Computer-telephony integration that uses features of an automatic call distribution system Grant 6,947,543 - Alvarado , et al. September 20, 2	2005-09-20
Ring network implemented by telephony switches and links Grant 6,839,419 - Flockhart , et al. January 4, 2	2005-01-04
Customized applet-on-hold arrangement Grant 6,820,260 - Flockhart , et al. November 16, 2	2004-11-16
Timely shut-down of a real-time work center Grant 6,766,013 - Flockhart , et al. July 20, 2	2004-07-20
Uninterrupted automatic call distribution during failure and recovery of computer-telephony integration Grant 6,748,073 - Alvarado , et al. June 8, 2	2004-06-08
Arrangement for controlling the volume and type of contacts in an internet call center Grant 6,741,699 - Flockhart , et al. May 25, 2	2004-05-25
Method for providing customer treatment based on specified rules in conjunction with network source address of a request originator Grant 6,732,188 - Flockhart , et al. May 4, 2	2004-05-04
Estimation of a work item's wait-time from the present stages of processing of preceding work items Grant 6,694,009 - Anderson , et al. February 17, 2	2004-02-17
Direct customer control of a network router Grant 6,678,371 - Flockhart , et al. January 13, 2	2004-01-13
Methods and apparatus for multi-variable work assignment in a call center Grant 6,661,889 - Flockhart , et al. December 9, 2	2003-12-09
Method and apparatus for the efficient utilization of trunk bandwidth in a global enterprise App 20030223569 - Flockhart, Andrew D. ; et al.	2003-12-04
Intelligent inbound/outbound communications blending App 20030177231 - Flockhart, Andrew Derek ; et al.	2003-09-18
Methods and apparatus for service state-based processing of communications in a call center Grant 6,614,903 - Flockhart , et al. September 2, 2	2003-09-02
Computer-telephony integration that uses features of an automatic call distribution system App 20030123642 - Alvarado, Joaquin Omar ; et al.	2003-07-03
Uninterrupted automatic call distribution during failure and recovery of computer-telephony integration App 20030123641 - Alvarado, Joaquin Omar ; et al.	2003-07-03
Methods and apparatus for processing of communications in a call center based on variable rest period determinations Grant 6,563,920 - Flockhart , et al. May 13, 2	2003-05-13
Skill-value queuing in a call center Grant 6,535,601 - Flockhart , et al. March 18, 2	2003-03-18
Timely shut-down of a real-time work center App 20020181692 - Flockhart, Andrew D. ; et al.	2002-12-05
Adjustment of call selection to achieve target values for interval-based performance metrics in a call center Grant 6,366,666 - Bengtson , et al. April 2, 2	2002-04-02
Method of routing calls in an automatic call distribution network Grant 6,366,668 - Borst , et al. April 2, 2	2002-04-02
Methods and apparatus for determining measures of agent-related occupancy in a call center Grant 6,359,982 - Foster , et al. March 19, 2	2002-03-19
Call selection and agent selection in a call center based on agent staffing schedule Grant 6,356,632 - Foster , et al. March 12, 2	2002-03-12
Minimum interruption cycle time threshold for reserve call center agents Grant 6,353,667 - Foster , et al. March 5, 2	2002-03-05
Adjustment Of Call Selection To Achieve Target Values For Interval-based Performance Metrics In A Call Center App 20020006192 - BENGTSON, DAVID C. ; et al.	2002-01-17
Arrangement for efficiently updating status information of a network call-routing system Grant 6,295,353 - Flockhart , et al. September 25, 2	2001-09-25
Call center agent selection that optimizes call wait times Grant 6,192,122 - Flockhart , et al. February 20, 2	2001-02-20
Optimizing call-center performance by using predictive data to distribute calls among agents Grant 6,173,053 - Bogart , et al. January 9, 2	2001-01-09
Optimizing call-center performance by using predictive data to distribute agents among calls Grant 6,163,607 - Bogart , et al. December 19, 2	2000-12-19
Arrangement for equalizing levels of service among skills Grant 6,088,441 - Flockhart , et al. July 11, 2	2000-07-11
Arrangement for improving retention of call center's customers Grant 6,064,731 - Flockhart , et al. May 16, 2	2000-05-16
Lookahead interflow of traffic among a plurality of serving sites of one customer Grant 6,049,547 - Fisher , et al. April 11, 2	2000-04-11
Waiting-call selection based on objectives Grant 5,982,873 - Flockhart , et al. November 9, 1	1999-11-09
Waiting-call selection based on anticipated wait times Grant 5,905,793 - Flockhart , et al. May 18, 1	1999-05-18
Call distribution based on agent occupancy Grant 5,828,747 - Fisher , et al. October 27, 1	1998-10-27
Telecommunication network with integrated network-wide automatic call distribution Grant 5,633,924 - Kaish , et al. May 27, 1	1997-05-27
Automatic call distribution based on matching required skills with agents skills Grant 5,206,903 - Kohler , et al. April 27, 1	1993-04-27

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