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Patent applications and USPTO patent grants for Margulies; Edwin Kenneth.The latest application filed is for "systems and methods for handling a plurality of communications for different companies".
Patent | Date |
---|---|
Real time feedback proxy Grant 9,118,763 - Margulies , et al. August 25, 2 | 2015-08-25 |
Dynamic customer satisfaction routing Grant 8,885,812 - Margulies , et al. November 11, 2 | 2014-11-11 |
Secure customer service proxy portal Grant 8,755,372 - Fried , et al. June 17, 2 | 2014-06-17 |
System and method for routing workflow items based on workflow templates in a call center Grant 8,583,466 - Margulies , et al. November 12, 2 | 2013-11-12 |
Systems and methods for handling a plurality of communications for different companies Grant 8,549,107 - Ezerzer , et al. October 1, 2 | 2013-10-01 |
Call centers for providing customer services in a telecommunications network Grant 8,346,942 - Ezerzer , et al. January 1, 2 | 2013-01-01 |
Systems and Methods for Handling a Plurality of Communications For Different Companies App 20110213860 - Ezerzer; Ran ;   et al. | 2011-09-01 |
Systems and methods for handling a plurality of communications Grant 7,962,644 - Ezerzer , et al. June 14, 2 | 2011-06-14 |
Secure Customer Service Proxy Portal App 20110110364 - Fried; Lance ;   et al. | 2011-05-12 |
Call Centers For Providing Customer Services In A Telecommunications Network App 20100014511 - Ezerzer; Ran ;   et al. | 2010-01-21 |
Call centers for providing customer services in a telecommunications network Grant 7,568,038 - Ezerzer , et al. July 28, 2 | 2009-07-28 |
Universal Workflow-based Routing App 20070038499 - Margulies; Edwin Kenneth ;   et al. | 2007-02-15 |
Dynamic customer satisfaction routing App 20060262922 - Margulies; Edwin Kenneth ;   et al. | 2006-11-23 |
Call center administration manager with rules-based routing prioritization Grant 7,039,176 - Borodow , et al. May 2, 2 | 2006-05-02 |
Call center Grant 6,697,858 - Ezerzer , et al. February 24, 2 | 2004-02-24 |
Call center administration manager with rules-based routing prioritization App 20020101979 - Borodow, Eli Ben ;   et al. | 2002-08-01 |
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