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Method and system for handling a queued automatic call distributor call Grant 7,630,486 - Lee , et al. December 8, 2 | 2009-12-08 |
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System and method for voice scheduling and multimedia alerting Grant 7,532,877 - Lee , et al. May 12, 2 | 2009-05-12 |
System and Method for Using the Reliability of an Agent's Connectivity as an Agent Selection Criteria App 20090041226 - Jabbour; Fadi R. ;   et al. | 2009-02-12 |
Method, system, and computer-readable medium for the layout of automatically-placed elements and user-placed elements in a chart Grant 7,487,442 - Cory , et al. February 3, 2 | 2009-02-03 |
Method and system of pausing an IVR session Grant 7,471,774 - Patel , et al. December 30, 2 | 2008-12-30 |
Dynamically Defining Queues And Agents In A Contact Center App 20080225872 - Collins; Kevin T. ;   et al. | 2008-09-18 |
Method and System for Presenting Information Relating to Recorded Content App 20080205846 - Lee; Eric H. ;   et al. | 2008-08-28 |
Method and System for Conference Room Scheduling App 20080162198 - Jabbour; Fadi R. ;   et al. | 2008-07-03 |
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Method and system for providing agent training App 20060256954 - Patel; Labhesh ;   et al. | 2006-11-16 |
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Method, system, and computer-readable medium for the layout of automatically-placed elements and user-placed elements in a chart App 20060136825 - Cory; Daniel P. ;   et al. | 2006-06-22 |
Method and system of pausing an IVR session App 20060126803 - Patel; Labhesh ;   et al. | 2006-06-15 |
Method and system of automatically pausing an automated voice session App 20060126804 - Lee; David C. ;   et al. | 2006-06-15 |
System and method for voice scheduling and multimedia alerting App 20050260974 - Lee, Johnny H. ;   et al. | 2005-11-24 |