Patent | Date |
---|
Communication attempts management system for managing a dialer in a contact center Grant 11,431,846 - Koster August 30, 2 | 2022-08-30 |
Pacing Limited-Content Text Messages App 20220210273 - Haggerty; Christopher S. ;   et al. | 2022-06-30 |
Pacing limited-content text messages Grant 11,283,925 - Haggerty , et al. March 22, 2 | 2022-03-22 |
Originating Group Text Calls in a Contact Center App 20210368044 - Koster; Karl H. ;   et al. | 2021-11-25 |
Agent speech coaching management using speech analytics Grant 11,089,157 - Lumsden , et al. August 10, 2 | 2021-08-10 |
Originating group text calls in a contact center Grant 11,082,558 - Koster , et al. August 3, 2 | 2021-08-03 |
Handling a callback call in a contact center in response to a limited-content message Grant 10,917,521 - Koster , et al. February 9, 2 | 2021-02-09 |
Optimization of speech analytics system recognition thresholds for target word identification in a contact center Grant 10,891,940 - Mammen , et al. January 12, 2 | 2021-01-12 |
Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication Grant 10,880,437 - Neuer, III , et al. December 29, 2 | 2020-12-29 |
Communication attempts management system for managing a predictive dialer in a contact center Grant 10,785,370 - Koster , et al. Sept | 2020-09-22 |
Handling a callback call in a contact center in response to a limited-content message Grant 10,750,021 - Koster , et al. A | 2020-08-18 |
Dialing a telephone number subject to an autodialer prohibition in a contact center Grant 10,742,810 - Gudger , et al. A | 2020-08-11 |
Limited-content messaging system for a contact center Grant 10,742,795 - Koster , et al. A | 2020-08-11 |
Enhanced abandoned call recovery for a contact center Grant 10,674,011 - Ouimette , et al. | 2020-06-02 |
Facilitating agent management of consent for a party associated with multiple telephone numbers Grant 10,623,567 - Perdue , et al. | 2020-04-14 |
Answering machine detection for a contact center Grant 10,601,996 - Holman , et al. | 2020-03-24 |
Identifying and processing neighbor spoofed telephone calls in a VoIP-based telecommunications network Grant 10,554,821 - Koster Fe | 2020-02-04 |
Answering machine detection ("AMD") for a contact center by using AMD meta-data Grant 10,530,928 - Ouimette , et al. J | 2020-01-07 |
Robocall management system Grant 10,523,814 - Moore , et al. Dec | 2019-12-31 |
Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication Grant 10,523,816 - Neuer, III , et al. Dec | 2019-12-31 |
Originating calls in a contact center either in a voice dialing mode or a text dialing mode Grant 10,516,781 - Koster , et al. Dec | 2019-12-24 |
Using enhanced answering machine detection ("AMD") to detect reassigned numbers Grant 10,477,023 - Koster Nov | 2019-11-12 |
Agent interaction with a party using multiple channels of communication Grant 10,469,666 - Haggerty , et al. No | 2019-11-05 |
Communication attempts management system for managing a predictive dialer in a contact center Grant 10,462,295 - Koster , et al. Oc | 2019-10-29 |
Answering machine detection for a contact center Grant 10,277,745 - Araujo , et al. | 2019-04-30 |
Management of checkpoint meta-data for call recordings in a contact center Grant 10,237,405 - Neuer, III , et al. | 2019-03-19 |
Live call debugging and monitoring tool for an interactive voice response unit Grant 10,212,283 - Gao , et al. Feb | 2019-02-19 |
Calling party number selection for outbound telephone calls to mitigate robocalling processing impacts Grant 10,205,699 - Koster Feb | 2019-02-12 |
Controlling a secure audio bridge during a payment transaction Grant 10,205,827 - Pycko , et al. Feb | 2019-02-12 |
Reviewing call checkpoints in agent call recording in a contact center Grant 10,194,027 - Daddi , et al. Ja | 2019-01-29 |
Calling party number selection for outbound telephone calls to mitigate robocall processing impacts Grant 10,182,034 - Koster Ja | 2019-01-15 |
Dialing a VOIP telephone number subject to an autodialer prohibition in a contact center Grant 10,154,137 - Koster , et al. Dec | 2018-12-11 |
Using enhanced answering machine detection ("AMD") to detect reassigned numbers Grant 10,148,818 - Koster De | 2018-12-04 |
Originating calls in a contact center either in a voice dialing mode or a text dialing mode Grant 10,135,978 - Koster , et al. November 20, 2 | 2018-11-20 |
Bridging a third party onto a contact center communication Grant 10,129,407 - Haggerty , et al. November 13, 2 | 2018-11-13 |
Bridging a third party onto a contact center communication Grant 10,110,749 - Haggerty , et al. October 23, 2 | 2018-10-23 |
Agent interaction with a party using multiple channels of communication Grant 10,033,870 - Koster , et al. July 24, 2 | 2018-07-24 |
Aural communication status indications provided to an agent in a contact center Grant 10,021,245 - Koster , et al. July 10, 2 | 2018-07-10 |
Managing contact attempts to an account in a contact center Grant 9,998,595 - Perdue , et al. June 12, 2 | 2018-06-12 |
Using a speech analytics system to control recording contact center calls in various contexts Grant 9,942,392 - Ouimette , et al. April 10, 2 | 2018-04-10 |
Reviewing portions of telephone call recordings in a contact center using topic meta-data records Grant 9,936,066 - Mammen , et al. April 3, 2 | 2018-04-03 |
Multi-component viewing tool for contact center agents Grant 9,880,807 - Haggerty , et al. January 30, 2 | 2018-01-30 |
Using a speech analytics system to control whisper audio Grant 9,883,036 - Pycko , et al. January 30, 2 | 2018-01-30 |
Call record processing module for controlling call origination in voice and text-based dialer components in a contact center Grant 9,876,907 - Lumsden , et al. January 23, 2 | 2018-01-23 |
Agent assisting system for processing customer enquiries in a contact center Grant 9,848,082 - Lillard , et al. December 19, 2 | 2017-12-19 |
Protecting sensitive information provided by a party to a contact center Grant 9,787,835 - Pycko , et al. October 10, 2 | 2017-10-10 |
Architecture for processing real time event notifications from a speech analytics system Grant 9,779,760 - Ouimette , et al. October 3, 2 | 2017-10-03 |
Functions and associated communication capabilities for a speech analytics component to support agent compliance in a contact center Grant 9,781,266 - Koster October 3, 2 | 2017-10-03 |
Dialing a wireless telephone number determined to be obsolete using an autodialer in a contact center Grant 9,723,133 - Gudger , et al. August 1, 2 | 2017-08-01 |
Using two dimensional barcodes with general purpose reloadable cards to faciliate access to a contact center Grant 9,715,688 - Koster July 25, 2 | 2017-07-25 |
Integrating two-dimensional barcodes and embedded links with call center operation Grant 9,712,677 - Koster July 18, 2 | 2017-07-18 |
Using a speech analytics system to control a secure audio bridge during a payment transaction Grant 9,699,317 - Pycko , et al. July 4, 2 | 2017-07-04 |
Management system for using speech analytics to enhance contact center agent conformance Grant 9,692,895 - Ouimette , et al. June 27, 2 | 2017-06-27 |
Using a speech analytics system to control whisper audio Grant 9,674,357 - Pycko , et al. June 6, 2 | 2017-06-06 |
Reviewing call checkpoints in agent call recordings in a contact center Grant 9,674,358 - Daddi , et al. June 6, 2 | 2017-06-06 |
Functions and associated communication capabilities for a speech analytics component to support agent compliance in a call center Grant 9,602,665 - Koster March 21, 2 | 2017-03-21 |
Managing electronic consent for calling campaigns Grant 9,602,663 - Koster March 21, 2 | 2017-03-21 |
Using a speech analytics system to control pre-recorded scripts for debt collection calls Grant 9,553,987 - Hodges, Jr. , et al. January 24, 2 | 2017-01-24 |
Compliance management of recorded audio using speech analytics Grant 9,544,438 - Andraszek , et al. January 10, 2 | 2017-01-10 |
Dialing a telephone number subject to an autodialer prohibition in a contact center Grant 9,521,256 - Gudger , et al. December 13, 2 | 2016-12-13 |
Dialing telephone numbers in a contact center based on a dial-type indicator Grant 9,521,257 - Gudger , et al. December 13, 2 | 2016-12-13 |
Management system for using speech analytics to enhance contact center agent conformance Grant 9,473,634 - Ouimette , et al. October 18, 2 | 2016-10-18 |
Managing contact attempts to an account in a contact center Grant 9,456,085 - Perdue , et al. September 27, 2 | 2016-09-27 |
Dialing Telephone Numbers in a Contact Center Based on a Dial-Type Indicator App 20160248911 - Gudger; Teresa ;   et al. | 2016-08-25 |
Using a speech analytics system to control a secure audio bridge during a payment transaction Grant 9,407,758 - Pycko , et al. August 2, 2 | 2016-08-02 |
Calling party number selection for outbound calls Grant 9,398,148 - Neuer, III , et al. July 19, 2 | 2016-07-19 |
Using quick response code to generate an electronic consent database Grant 9,384,379 - Koster July 5, 2 | 2016-07-05 |
Integrating two-dimensional bar codes and embedded links with call center operation Grant 9,374,459 - Koster June 21, 2 | 2016-06-21 |
Using a speech analytics system to control pre-recorded scripts for debt collection calls Grant 9,363,374 - Hodges, Jr. , et al. June 7, 2 | 2016-06-07 |
Processing stored voice messages to identify non-semantic message characteristics Grant 9,363,378 - McDaniel , et al. June 7, 2 | 2016-06-07 |
Determining whether the local time where a mobile device is located is within a calling window of time Grant 9,325,841 - Noble, Jr. , et al. April 26, 2 | 2016-04-26 |
Determining whether the local time for a location where a mobile device is located is within a calling window of time Grant 9,313,632 - Ouimette , et al. April 12, 2 | 2016-04-12 |
Protecting sensitive information provided by a party to a contact center Grant 9,307,084 - Pycko , et al. April 5, 2 | 2016-04-05 |
Contact center speech analytics system having multiple speech analytics engines Grant 9,299,343 - Koster , et al. March 29, 2 | 2016-03-29 |
Using quick response codes to generate an electronic consent database Grant 9,256,774 - Koster February 9, 2 | 2016-02-09 |
Management system for using speech analytics to enhance contact center agent conformance Grant 9,225,833 - Koster , et al. December 29, 2 | 2015-12-29 |
Using a speech analytics system to control pre-recorded scripts for debt collection calls Grant 9,210,262 - Koster , et al. December 8, 2 | 2015-12-08 |
Integrating two-dimensional barcodes and embedded links with call center operation Grant 9,172,783 - Koster October 27, 2 | 2015-10-27 |
Reviewing call checkpoints in agent call recordings in a contact center Grant 9,160,854 - Daddi , et al. October 13, 2 | 2015-10-13 |
Using a speech analytics system to control recording contact center calls in various contexts Grant 9,154,623 - Ouimette , et al. October 6, 2 | 2015-10-06 |
Equitable shift rotation and efficient assignment mechanisms for contact center agents Grant 9,123,009 - Etter , et al. September 1, 2 | 2015-09-01 |
Identifying information resources for contact center agents based on analytics Grant 9,116,951 - Haggerty , et al. August 25, 2 | 2015-08-25 |
Checkpoint widget for indicating checkpoint status information to an agent in a contact center Grant 9,112,974 - Wilsie , et al. August 18, 2 | 2015-08-18 |
Agent-centric processing of prioritized outbound contact lists Grant 9,083,800 - Noble, Jr. , et al. July 14, 2 | 2015-07-14 |
Equitable shift rotation and efficient assignment mechanisms for contact center agents Grant 9,082,094 - Etter , et al. July 14, 2 | 2015-07-14 |
Using two-dimensional barcodes with general purpose reloadable cards to facilitate access to a contact center Grant 9,077,828 - Koster July 7, 2 | 2015-07-07 |
Sending callback text messages from a contact center Grant 9,065,915 - Lillard , et al. June 23, 2 | 2015-06-23 |
Dialing wireless skip-trace numbers in a contact center Grant 9,037,119 - Gudger , et al. May 19, 2 | 2015-05-19 |
Dialing a telephone number subject to an autodialer prohibition in a contact center Grant 9,036,811 - Gudger , et al. May 19, 2 | 2015-05-19 |
Determining a call abandonment rate using a speech analytics system Grant 9,031,212 - Koster May 12, 2 | 2015-05-12 |
Processing an outbound call campaign having multiple abandonment rates Grant 9,020,141 - Gibbs , et al. April 28, 2 | 2015-04-28 |
Identifying information resources for contact center agents based on analytics Grant 9,020,920 - Haggerty , et al. April 28, 2 | 2015-04-28 |
Contact center speech analytics system having multiple speech analytics engines Grant 9,014,364 - Koster , et al. April 21, 2 | 2015-04-21 |
Processing an outbound call campaign having multiple abandonment rates Grant 8,995,648 - Gibbs , et al. March 31, 2 | 2015-03-31 |
Determining whether the local time for a location where a mobile device is located is within a calling window of time Grant 8,934,870 - Ouimette , et al. January 13, 2 | 2015-01-13 |
Agent-centric processing of prioritized outbound contact lists Grant 8,917,852 - Noble, Jr. , et al. December 23, 2 | 2014-12-23 |
Recording contact center calls in various consent contexts Grant 8,873,720 - Ouimette , et al. October 28, 2 | 2014-10-28 |
Managing reserve agents in a contact center Grant 8,867,728 - McDaniel , et al. October 21, 2 | 2014-10-21 |
Downloadable training content for contact center agents Grant 8,834,175 - Daddi , et al. September 16, 2 | 2014-09-16 |
Protecting sensitive information provided by a party to a contact center Grant 8,831,204 - Pycko , et al. September 9, 2 | 2014-09-09 |
Integrating two-dimensional barcodes and embedded links with call center operation Grant 8,787,953 - Koster July 22, 2 | 2014-07-22 |
Fulfilling a Contact Center Agent Resource Deficiency App 20140200941 - McDaniel; Patrick M. ;   et al. | 2014-07-17 |
Managing electronic consent for calling campaigns Grant 8,781,107 - Koster July 15, 2 | 2014-07-15 |
Integrating embedded links with call center operation Grant 8,774,391 - Haggerty , et al. July 8, 2 | 2014-07-08 |
Managing Reserve Agents In A Contact Center App 20140169548 - McDaniel; Patrick McGuire ;   et al. | 2014-06-19 |
Management system for using speech analytics to enhance agent compliance for debt collection calls Grant 8,693,644 - Hodges, Jr. , et al. April 8, 2 | 2014-04-08 |
Feedback control of a predictive dialer using telemarketing call abandonment rates Grant 8,681,955 - Koster March 25, 2 | 2014-03-25 |
Agent-centric processing of prioritized outbound contact lists Grant 8,654,964 - Noble, Jr. , et al. February 18, 2 | 2014-02-18 |
Communication analytics training management system for call center agents Grant 8,649,499 - Koster , et al. February 11, 2 | 2014-02-11 |
Systems and methods for detecting counterfeit pharmaceutical drugs at the point of retail sale Grant 8,543,411 - Koster September 24, 2 | 2013-09-24 |
Multi-component viewing tool for contact center agents Grant 8,537,983 - Haggerty , et al. September 17, 2 | 2013-09-17 |
Learning management system for call center agents Grant 8,535,059 - Noble, Jr. , et al. September 17, 2 | 2013-09-17 |
Integrating embedded links with call center operation Grant 8,532,283 - Haggerty , et al. September 10, 2 | 2013-09-10 |
Integrating two-dimensional barcodes and embedded links with call center operation Grant 8,526,922 - Koster September 3, 2 | 2013-09-03 |
Non-scheduled training for an agent in a call center Grant 8,488,769 - Noble, Jr. , et al. July 16, 2 | 2013-07-16 |
Systems and methods for detecting counterfeit pharmaceutical drugs at the point of retail sale App 20050108044 - Koster, Karl H. | 2005-05-19 |
Systems and methods for location dependent information download to a mobile telephone App 20040203909 - Koster, Karl H. | 2004-10-14 |
Method and system for routing calls to a wireless telecommunications services platform Grant 6,356,756 - Koster March 12, 2 | 2002-03-12 |
Method and apparatus for implementing international wireless roaming Grant 6,259,914 - Koster July 10, 2 | 2001-07-10 |
Method and system for providing local number portability in a wireless telecommunications environment Grant 6,240,293 - Koster May 29, 2 | 2001-05-29 |
Wire rope connector with length adjustment capacity Grant 4,481,695 - Koster , et al. November 13, 1 | 1984-11-13 |