Koster; Karl H.

Patent Applications and Registrations

Patent applications and USPTO patent grants for Koster; Karl H..The latest application filed is for "pacing limited-content text messages".

Company Profile

10.120.7

Koster; Karl H. - Sandy Springs GA
Koster; Karl H - Sandy Springs GA
Koster; Karl H. - Sandy Spring GA
Koster; Karl H. - Atlanta GA US
Koster; Karl H. - Essen DE

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
Communication attempts management system for managing a dialer in a contact center Grant 11,431,846 - Koster August 30, 2	2022-08-30
Pacing Limited-Content Text Messages App 20220210273 - Haggerty; Christopher S. ; et al.	2022-06-30
Pacing limited-content text messages Grant 11,283,925 - Haggerty , et al. March 22, 2	2022-03-22
Originating Group Text Calls in a Contact Center App 20210368044 - Koster; Karl H. ; et al.	2021-11-25
Agent speech coaching management using speech analytics Grant 11,089,157 - Lumsden , et al. August 10, 2	2021-08-10
Originating group text calls in a contact center Grant 11,082,558 - Koster , et al. August 3, 2	2021-08-03
Handling a callback call in a contact center in response to a limited-content message Grant 10,917,521 - Koster , et al. February 9, 2	2021-02-09
Optimization of speech analytics system recognition thresholds for target word identification in a contact center Grant 10,891,940 - Mammen , et al. January 12, 2	2021-01-12
Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication Grant 10,880,437 - Neuer, III , et al. December 29, 2	2020-12-29
Communication attempts management system for managing a predictive dialer in a contact center Grant 10,785,370 - Koster , et al. Sept	2020-09-22
Handling a callback call in a contact center in response to a limited-content message Grant 10,750,021 - Koster , et al. A	2020-08-18
Dialing a telephone number subject to an autodialer prohibition in a contact center Grant 10,742,810 - Gudger , et al. A	2020-08-11
Limited-content messaging system for a contact center Grant 10,742,795 - Koster , et al. A	2020-08-11
Enhanced abandoned call recovery for a contact center Grant 10,674,011 - Ouimette , et al.	2020-06-02
Facilitating agent management of consent for a party associated with multiple telephone numbers Grant 10,623,567 - Perdue , et al.	2020-04-14
Answering machine detection for a contact center Grant 10,601,996 - Holman , et al.	2020-03-24
Identifying and processing neighbor spoofed telephone calls in a VoIP-based telecommunications network Grant 10,554,821 - Koster Fe	2020-02-04
Answering machine detection ("AMD") for a contact center by using AMD meta-data Grant 10,530,928 - Ouimette , et al. J	2020-01-07
Robocall management system Grant 10,523,814 - Moore , et al. Dec	2019-12-31
Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication Grant 10,523,816 - Neuer, III , et al. Dec	2019-12-31
Originating calls in a contact center either in a voice dialing mode or a text dialing mode Grant 10,516,781 - Koster , et al. Dec	2019-12-24
Using enhanced answering machine detection ("AMD") to detect reassigned numbers Grant 10,477,023 - Koster Nov	2019-11-12
Agent interaction with a party using multiple channels of communication Grant 10,469,666 - Haggerty , et al. No	2019-11-05
Communication attempts management system for managing a predictive dialer in a contact center Grant 10,462,295 - Koster , et al. Oc	2019-10-29
Answering machine detection for a contact center Grant 10,277,745 - Araujo , et al.	2019-04-30
Management of checkpoint meta-data for call recordings in a contact center Grant 10,237,405 - Neuer, III , et al.	2019-03-19
Live call debugging and monitoring tool for an interactive voice response unit Grant 10,212,283 - Gao , et al. Feb	2019-02-19
Calling party number selection for outbound telephone calls to mitigate robocalling processing impacts Grant 10,205,699 - Koster Feb	2019-02-12
Controlling a secure audio bridge during a payment transaction Grant 10,205,827 - Pycko , et al. Feb	2019-02-12
Reviewing call checkpoints in agent call recording in a contact center Grant 10,194,027 - Daddi , et al. Ja	2019-01-29
Calling party number selection for outbound telephone calls to mitigate robocall processing impacts Grant 10,182,034 - Koster Ja	2019-01-15
Dialing a VOIP telephone number subject to an autodialer prohibition in a contact center Grant 10,154,137 - Koster , et al. Dec	2018-12-11
Using enhanced answering machine detection ("AMD") to detect reassigned numbers Grant 10,148,818 - Koster De	2018-12-04
Originating calls in a contact center either in a voice dialing mode or a text dialing mode Grant 10,135,978 - Koster , et al. November 20, 2	2018-11-20
Bridging a third party onto a contact center communication Grant 10,129,407 - Haggerty , et al. November 13, 2	2018-11-13
Bridging a third party onto a contact center communication Grant 10,110,749 - Haggerty , et al. October 23, 2	2018-10-23
Agent interaction with a party using multiple channels of communication Grant 10,033,870 - Koster , et al. July 24, 2	2018-07-24
Aural communication status indications provided to an agent in a contact center Grant 10,021,245 - Koster , et al. July 10, 2	2018-07-10
Managing contact attempts to an account in a contact center Grant 9,998,595 - Perdue , et al. June 12, 2	2018-06-12
Using a speech analytics system to control recording contact center calls in various contexts Grant 9,942,392 - Ouimette , et al. April 10, 2	2018-04-10
Reviewing portions of telephone call recordings in a contact center using topic meta-data records Grant 9,936,066 - Mammen , et al. April 3, 2	2018-04-03
Multi-component viewing tool for contact center agents Grant 9,880,807 - Haggerty , et al. January 30, 2	2018-01-30
Using a speech analytics system to control whisper audio Grant 9,883,036 - Pycko , et al. January 30, 2	2018-01-30
Call record processing module for controlling call origination in voice and text-based dialer components in a contact center Grant 9,876,907 - Lumsden , et al. January 23, 2	2018-01-23
Agent assisting system for processing customer enquiries in a contact center Grant 9,848,082 - Lillard , et al. December 19, 2	2017-12-19
Protecting sensitive information provided by a party to a contact center Grant 9,787,835 - Pycko , et al. October 10, 2	2017-10-10
Architecture for processing real time event notifications from a speech analytics system Grant 9,779,760 - Ouimette , et al. October 3, 2	2017-10-03
Functions and associated communication capabilities for a speech analytics component to support agent compliance in a contact center Grant 9,781,266 - Koster October 3, 2	2017-10-03
Dialing a wireless telephone number determined to be obsolete using an autodialer in a contact center Grant 9,723,133 - Gudger , et al. August 1, 2	2017-08-01
Using two dimensional barcodes with general purpose reloadable cards to faciliate access to a contact center Grant 9,715,688 - Koster July 25, 2	2017-07-25
Integrating two-dimensional barcodes and embedded links with call center operation Grant 9,712,677 - Koster July 18, 2	2017-07-18
Using a speech analytics system to control a secure audio bridge during a payment transaction Grant 9,699,317 - Pycko , et al. July 4, 2	2017-07-04
Management system for using speech analytics to enhance contact center agent conformance Grant 9,692,895 - Ouimette , et al. June 27, 2	2017-06-27
Using a speech analytics system to control whisper audio Grant 9,674,357 - Pycko , et al. June 6, 2	2017-06-06
Reviewing call checkpoints in agent call recordings in a contact center Grant 9,674,358 - Daddi , et al. June 6, 2	2017-06-06
Functions and associated communication capabilities for a speech analytics component to support agent compliance in a call center Grant 9,602,665 - Koster March 21, 2	2017-03-21
Managing electronic consent for calling campaigns Grant 9,602,663 - Koster March 21, 2	2017-03-21
Using a speech analytics system to control pre-recorded scripts for debt collection calls Grant 9,553,987 - Hodges, Jr. , et al. January 24, 2	2017-01-24
Compliance management of recorded audio using speech analytics Grant 9,544,438 - Andraszek , et al. January 10, 2	2017-01-10
Dialing a telephone number subject to an autodialer prohibition in a contact center Grant 9,521,256 - Gudger , et al. December 13, 2	2016-12-13
Dialing telephone numbers in a contact center based on a dial-type indicator Grant 9,521,257 - Gudger , et al. December 13, 2	2016-12-13
Management system for using speech analytics to enhance contact center agent conformance Grant 9,473,634 - Ouimette , et al. October 18, 2	2016-10-18
Managing contact attempts to an account in a contact center Grant 9,456,085 - Perdue , et al. September 27, 2	2016-09-27
Dialing Telephone Numbers in a Contact Center Based on a Dial-Type Indicator App 20160248911 - Gudger; Teresa ; et al.	2016-08-25
Using a speech analytics system to control a secure audio bridge during a payment transaction Grant 9,407,758 - Pycko , et al. August 2, 2	2016-08-02
Calling party number selection for outbound calls Grant 9,398,148 - Neuer, III , et al. July 19, 2	2016-07-19
Using quick response code to generate an electronic consent database Grant 9,384,379 - Koster July 5, 2	2016-07-05
Integrating two-dimensional bar codes and embedded links with call center operation Grant 9,374,459 - Koster June 21, 2	2016-06-21
Using a speech analytics system to control pre-recorded scripts for debt collection calls Grant 9,363,374 - Hodges, Jr. , et al. June 7, 2	2016-06-07
Processing stored voice messages to identify non-semantic message characteristics Grant 9,363,378 - McDaniel , et al. June 7, 2	2016-06-07
Determining whether the local time where a mobile device is located is within a calling window of time Grant 9,325,841 - Noble, Jr. , et al. April 26, 2	2016-04-26
Determining whether the local time for a location where a mobile device is located is within a calling window of time Grant 9,313,632 - Ouimette , et al. April 12, 2	2016-04-12
Protecting sensitive information provided by a party to a contact center Grant 9,307,084 - Pycko , et al. April 5, 2	2016-04-05
Contact center speech analytics system having multiple speech analytics engines Grant 9,299,343 - Koster , et al. March 29, 2	2016-03-29
Using quick response codes to generate an electronic consent database Grant 9,256,774 - Koster February 9, 2	2016-02-09
Management system for using speech analytics to enhance contact center agent conformance Grant 9,225,833 - Koster , et al. December 29, 2	2015-12-29
Using a speech analytics system to control pre-recorded scripts for debt collection calls Grant 9,210,262 - Koster , et al. December 8, 2	2015-12-08
Integrating two-dimensional barcodes and embedded links with call center operation Grant 9,172,783 - Koster October 27, 2	2015-10-27
Reviewing call checkpoints in agent call recordings in a contact center Grant 9,160,854 - Daddi , et al. October 13, 2	2015-10-13
Using a speech analytics system to control recording contact center calls in various contexts Grant 9,154,623 - Ouimette , et al. October 6, 2	2015-10-06
Equitable shift rotation and efficient assignment mechanisms for contact center agents Grant 9,123,009 - Etter , et al. September 1, 2	2015-09-01
Identifying information resources for contact center agents based on analytics Grant 9,116,951 - Haggerty , et al. August 25, 2	2015-08-25
Checkpoint widget for indicating checkpoint status information to an agent in a contact center Grant 9,112,974 - Wilsie , et al. August 18, 2	2015-08-18
Agent-centric processing of prioritized outbound contact lists Grant 9,083,800 - Noble, Jr. , et al. July 14, 2	2015-07-14
Equitable shift rotation and efficient assignment mechanisms for contact center agents Grant 9,082,094 - Etter , et al. July 14, 2	2015-07-14
Using two-dimensional barcodes with general purpose reloadable cards to facilitate access to a contact center Grant 9,077,828 - Koster July 7, 2	2015-07-07
Sending callback text messages from a contact center Grant 9,065,915 - Lillard , et al. June 23, 2	2015-06-23
Dialing wireless skip-trace numbers in a contact center Grant 9,037,119 - Gudger , et al. May 19, 2	2015-05-19
Dialing a telephone number subject to an autodialer prohibition in a contact center Grant 9,036,811 - Gudger , et al. May 19, 2	2015-05-19
Determining a call abandonment rate using a speech analytics system Grant 9,031,212 - Koster May 12, 2	2015-05-12
Processing an outbound call campaign having multiple abandonment rates Grant 9,020,141 - Gibbs , et al. April 28, 2	2015-04-28
Identifying information resources for contact center agents based on analytics Grant 9,020,920 - Haggerty , et al. April 28, 2	2015-04-28
Contact center speech analytics system having multiple speech analytics engines Grant 9,014,364 - Koster , et al. April 21, 2	2015-04-21
Processing an outbound call campaign having multiple abandonment rates Grant 8,995,648 - Gibbs , et al. March 31, 2	2015-03-31
Determining whether the local time for a location where a mobile device is located is within a calling window of time Grant 8,934,870 - Ouimette , et al. January 13, 2	2015-01-13
Agent-centric processing of prioritized outbound contact lists Grant 8,917,852 - Noble, Jr. , et al. December 23, 2	2014-12-23
Recording contact center calls in various consent contexts Grant 8,873,720 - Ouimette , et al. October 28, 2	2014-10-28
Managing reserve agents in a contact center Grant 8,867,728 - McDaniel , et al. October 21, 2	2014-10-21
Downloadable training content for contact center agents Grant 8,834,175 - Daddi , et al. September 16, 2	2014-09-16
Protecting sensitive information provided by a party to a contact center Grant 8,831,204 - Pycko , et al. September 9, 2	2014-09-09
Integrating two-dimensional barcodes and embedded links with call center operation Grant 8,787,953 - Koster July 22, 2	2014-07-22
Fulfilling a Contact Center Agent Resource Deficiency App 20140200941 - McDaniel; Patrick M. ; et al.	2014-07-17
Managing electronic consent for calling campaigns Grant 8,781,107 - Koster July 15, 2	2014-07-15
Integrating embedded links with call center operation Grant 8,774,391 - Haggerty , et al. July 8, 2	2014-07-08
Managing Reserve Agents In A Contact Center App 20140169548 - McDaniel; Patrick McGuire ; et al.	2014-06-19
Management system for using speech analytics to enhance agent compliance for debt collection calls Grant 8,693,644 - Hodges, Jr. , et al. April 8, 2	2014-04-08
Feedback control of a predictive dialer using telemarketing call abandonment rates Grant 8,681,955 - Koster March 25, 2	2014-03-25
Agent-centric processing of prioritized outbound contact lists Grant 8,654,964 - Noble, Jr. , et al. February 18, 2	2014-02-18
Communication analytics training management system for call center agents Grant 8,649,499 - Koster , et al. February 11, 2	2014-02-11
Systems and methods for detecting counterfeit pharmaceutical drugs at the point of retail sale Grant 8,543,411 - Koster September 24, 2	2013-09-24
Multi-component viewing tool for contact center agents Grant 8,537,983 - Haggerty , et al. September 17, 2	2013-09-17
Learning management system for call center agents Grant 8,535,059 - Noble, Jr. , et al. September 17, 2	2013-09-17
Integrating embedded links with call center operation Grant 8,532,283 - Haggerty , et al. September 10, 2	2013-09-10
Integrating two-dimensional barcodes and embedded links with call center operation Grant 8,526,922 - Koster September 3, 2	2013-09-03
Non-scheduled training for an agent in a call center Grant 8,488,769 - Noble, Jr. , et al. July 16, 2	2013-07-16
Systems and methods for detecting counterfeit pharmaceutical drugs at the point of retail sale App 20050108044 - Koster, Karl H.	2005-05-19
Systems and methods for location dependent information download to a mobile telephone App 20040203909 - Koster, Karl H.	2004-10-14
Method and system for routing calls to a wireless telecommunications services platform Grant 6,356,756 - Koster March 12, 2	2002-03-12
Method and apparatus for implementing international wireless roaming Grant 6,259,914 - Koster July 10, 2	2001-07-10
Method and system for providing local number portability in a wireless telecommunications environment Grant 6,240,293 - Koster May 29, 2	2001-05-29
Wire rope connector with length adjustment capacity Grant 4,481,695 - Koster , et al. November 13, 1	1984-11-13