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System and method for site aware routing for callback
Grant 10,708,428 - Mezhibovsky , et al. | 2020-07-07 |
System and method for interaction callback pacing
Grant 10,645,226 - Mezhibovsky , et al. | 2020-05-05 |
Pacing in knowledge worker engagement
Grant 10,536,578 - Stolyar , et al. Ja | 2020-01-14 |
System and method for exposing customer availability to contact center agents
Grant 10,447,859 - Ristock , et al. Oc | 2019-10-15 |
System and method for predictive routing based on a customer journey patience
Grant 10,419,614 - Modi , et al. Sept | 2019-09-17 |
Context aware interaction
Grant 10,289,982 - Mezhibovsky , et al. | 2019-05-14 |
Best match interaction set routing
Grant 10,291,781 - Mezhibovsky , et al. | 2019-05-14 |
System and method for routing interactions for a contact center based on intelligent and dynamic routing considerations
Grant 10,171,669 - Korolev , et al. J | 2019-01-01 |
Activities assignment optimization for multi-skill contact center
Grant 10,110,747 - Placiakis , et al. October 23, 2 | 2018-10-23 |
System And Method For Site Aware Routing For Callback
App 20180278749 - Mezhibovsky; Vladimir ; et al. | 2018-09-27 |
System And Method For Exposing Customer Availability To Contact Center Agents
App 20180249011 - RISTOCK; Herbert Willi Artur ; et al. | 2018-08-30 |
Pacing In Knowledge Worker Engagement
App 20180227422 - Stolyar; Aleksandr ; et al. | 2018-08-09 |
Context Aware Interaction
App 20180181921 - Mezhibovsky; Vladimir ; et al. | 2018-06-28 |
Best Match Interaction Set Routing
App 20180176379 - Mezhibovsky; Vladimir ; et al. | 2018-06-21 |
System and method for site aware routing for callback
Grant 9,986,096 - Mezhibovsky , et al. May 29, 2 | 2018-05-29 |
System and method for exposing customer availability to contact center agents
Grant 9,979,825 - Ristock , et al. May 22, 2 | 2018-05-22 |
System And Method For Predictive Routing Based On A Customer Journey Patience
App 20180131809 - Modi; Hardik ; et al. | 2018-05-10 |
Pacing in knowledge worker engagement
Grant 9,955,012 - Stolyar , et al. April 24, 2 | 2018-04-24 |
System And Method For Routing Interactions For A Contact Center Based On Intelligent And Dynamic Routing Considerations
App 20180109680 - Korolev; Nikolay ; et al. | 2018-04-19 |
Context aware interaction
Grant 9,934,491 - Mezhibovsky , et al. April 3, 2 | 2018-04-03 |
System For Indicating Priority Levels For Transaction And Task Engagement In A Call Center
App 20180091650 - Ristock; Herbert Willi Artur ; et al. | 2018-03-29 |
System And Method For Site Aware Routing For Callback
App 20180054525 - Mezhibovsky; Vladimir ; et al. | 2018-02-22 |
Best match interaction set routing
Grant 9,900,435 - Mezhibovsky , et al. February 20, 2 | 2018-02-20 |
System and method for predictive routing based on a customer journey patience
Grant 9,866,695 - Modi , et al. January 9, 2 | 2018-01-09 |
System and methods for predicting future agent readiness for handling an interaction in a call center
Grant 9,866,691 - Shashkov , et al. January 9, 2 | 2018-01-09 |
Adaptable business objective routing for a contact center
Grant 9,848,084 - Korolev , et al. December 19, 2 | 2017-12-19 |
System for indicating priority levels for transaction and task engagement in a call center
Grant 9,838,537 - Ristock , et al. December 5, 2 | 2017-12-05 |
System And Method For Interaction Callback Pacing
App 20170289355 - Mezhibovsky; Vladimir ; et al. | 2017-10-05 |
System and method for case-based routing for a contact
Grant 9,781,270 - Hollenberg , et al. October 3, 2 | 2017-10-03 |
Activities Assignment Optimization For Multi-skill Contact Center
App 20170214798 - Placiakis; Vidas ; et al. | 2017-07-27 |
Context Aware Interaction
App 20170161691 - Mezhibovsky; Vladimir ; et al. | 2017-06-08 |
Management of transaction routing to enterprise agents
Grant 9,654,634 - Fedorov , et al. May 16, 2 | 2017-05-16 |
Activities assignment optimization for multi-skill contact center
Grant 9,609,131 - Placiakis , et al. March 28, 2 | 2017-03-28 |
Context aware interaction
Grant 9,578,071 - Mezhibovsky , et al. February 21, 2 | 2017-02-21 |
System And Methods For Predicting Future Agent Readiness For Handling An Interaction In A Call Center
App 20160301804 - Shashkov; Georgiy N. ; et al. | 2016-10-13 |
System For Indicating Priority Levels For Transaction And Task Engagement In A Call Center
App 20160277574 - Ristock; Herbert Willi Artur ; et al. | 2016-09-22 |
Proactive Knowledge Offers
App 20160246885 - Aravamudhan; Bharath ; et al. | 2016-08-25 |
System and method for contact center activity routing based on agent preferences
Grant 9,392,115 - Ristock , et al. July 12, 2 | 2016-07-12 |
System and methods for predicting future agent readiness for handling an interaction in a call center
Grant 9,374,466 - Shashkov , et al. June 21, 2 | 2016-06-21 |
System for indicating priority levels for transaction and task engagement in a call center
Grant 9,357,069 - Ristock , et al. May 31, 2 | 2016-05-31 |
System and method for anticipatory dynamic customer segmentation for a contact center
Grant 9,350,867 - Ristock , et al. May 24, 2 | 2016-05-24 |
System And Method For Anticipatory Dynamic Customer Segmentation For A Contact Center
App 20160036982 - Ristock; Herbert Willi Artur ; et al. | 2016-02-04 |
System And Method For Case-based Routing For A Contact
App 20160036981 - Hollenberg; Todd ; et al. | 2016-02-04 |
Context Aware Interaction
App 20160036874 - Mezhibovsky; Vladimir ; et al. | 2016-02-04 |
Adaptable Business Objective Routing For A Contact Center
App 20160036983 - Korolev; Nikolay ; et al. | 2016-02-04 |
Activities Assignment Optimization For Multi-skill Contact Center
App 20160028893 - Placiakis; Vidas ; et al. | 2016-01-28 |
Context aware interaction
Grant 9,159,037 - Mezhibovsky , et al. October 13, 2 | 2015-10-13 |
Activities assignment optimization for multi-skill contact center
Grant 9,154,627 - Placiakis , et al. October 6, 2 | 2015-10-06 |
System And Method For Exposing Customer Availability To Contact Center Agents
App 20150181040 - RISTOCK; Herbert Willi Artur ; et al. | 2015-06-25 |
System and method for exposing customer availability to contact center agents
Grant 8,995,644 - Ristock , et al. March 31, 2 | 2015-03-31 |
System And Methods For Predicting Future Agent Readiness For Handling An Interaction In A Call Center
App 20140341368 - Shashkov; Georgiy N. ; et al. | 2014-11-20 |
Activities Assignment Optimization For Multi-skill Contact Center
App 20140334619 - Placiakis; Vidas ; et al. | 2014-11-13 |
System and methods for predicting future agent readiness for handling an interaction in a call center
Grant 8,798,257 - Shashkov , et al. August 5, 2 | 2014-08-05 |
Best Match Interaction Set Routing
App 20140140498 - Mezhibovsky; Vladimir ; et al. | 2014-05-22 |
System And Method For Contact Center Activity Routing Based On Agent Preferences
App 20140140495 - Ristock; Herbert Willi Artur ; et al. | 2014-05-22 |
System And Method For Exposing Customer Availability To Contact Center Agents
App 20140126713 - Ristock; Herbert Willi Artur ; et al. | 2014-05-08 |
System For Indicating Priority Levels For Transaction And Task Engagement In A Call Center
App 20130163745 - Ristock; Herbert Willi Artur ; et al. | 2013-06-27 |
System for indicating priority levels for transaction and task engagement in a call center
Grant 8,351,594 - Ristock , et al. January 8, 2 | 2013-01-08 |
Context Aware Interaction
App 20120323997 - Mezhibovsky; Vladimir ; et al. | 2012-12-20 |
System for creation and dynamic management of incoming interactions
Grant 8,259,924 - Korolev , et al. September 4, 2 | 2012-09-04 |
System and Methods for Predicting Future Agent Readiness for Handling an Interaction in a Call Center
App 20120213356 - Shashkov; Georgiy N. ; et al. | 2012-08-23 |
System and methods for predicting future agent readiness for handling an interaction in a call center
Grant 8,238,543 - Shashkov , et al. August 7, 2 | 2012-08-07 |
Methods and Apparatus for Managing Interaction Processing
App 20120197678 - Ristock; Herbert ; et al. | 2012-08-02 |
System for Indicating Priority Levels for Transaction and Task Engagement in a Call Center
App 20110194684 - Ristock; Herbert ; et al. | 2011-08-11 |
System for Creation and Dynamic Management of Incoming Interactions
App 20110069821 - Korolev; Nikolay ; et al. | 2011-03-24 |
System and Methods for Predicting Future Agent Readiness for Handling an Interaction in a Call Center
App 20100303225 - Shashkov; Georgiy N. ; et al. | 2010-12-02 |
Management of Transaction Routing to Enterprise Agents
App 20100266115 - Fedorov; Sergey ; et al. | 2010-10-21 |
Pacing in Knowledge Worker Engagement
App 20100266116 - Stolyar; Aleksandr ; et al. | 2010-10-21 |
Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center
App 20030043832 - Anisimov, Nikolay ; et al. | 2003-03-06 |
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