| Patent | Date |
|---|
Systems and methods relating to customer experience automation
Grant 11,425,251 - Konig , et al. August 23, 2 | 2022-08-23 |
System and method for dialogue tree generation
Grant 11,425,255 - Mazza , et al. August 23, 2 | 2022-08-23 |
Systems and methods for chatbot generation
Grant 11,425,254 - Mazza , et al. August 23, 2 | 2022-08-23 |
Systems and methods relating to customer experience automation
Grant 11,367,080 - Konig , et al. June 21, 2 | 2022-06-21 |
Emotion detection in audio interactions
Grant 11,341,986 - Faizakof , et al. May 24, 2 | 2022-05-24 |
Technologies For Data Bidding And Negotiating In An Enterprise System Using A Permissioned Blockchain Infrastructure
App 20220092686 - Sekar; Archana ; et al. | 2022-03-24 |
Technologies For Conducting A Data Transaction Between Enterprises Using A Permissioned Blockchain Infrastructure
App 20220094524 - Sekar; Archana ; et al. | 2022-03-24 |
Technologies For Blockchain-based Data Transparency And Authentication
App 20220094554 - Sekar; Archana ; et al. | 2022-03-24 |
Blockchain-based Technologies For Hyper-personalized Interactions Across Enterprises
App 20220094544 - Sekar; Archana ; et al. | 2022-03-24 |
Technologies For Providing Prediction-as-a-service Through Intelligent Blockchain Smart Contracts
App 20220092056 - Sekar; Archana ; et al. | 2022-03-24 |
Technologies For Conducting A Data Transaction Between Enterprises Using A Permissioned Blockchain Infrastructure And An Oracle System
App 20220094543 - Sekar; Archana ; et al. | 2022-03-24 |
Unsupervised adaptation of sentiment lexicon
Grant 11,170,168 - Lev-Tov , et al. November 9, 2 | 2021-11-09 |
Systems and methods relating to customer experience automation
Grant 11,055,649 - Sekar , et al. July 6, 2 | 2021-07-06 |
Customer Experience Analytics
App 20210201338 - KONIG; YOCHAI ; et al. | 2021-07-01 |
Systems And Methods Relating To Automation For Personalizing The Customer Experience
App 20210201359 - SEKAR; ARCHANA ; et al. | 2021-07-01 |
Systems And Methods Relating To Customer Experience Automation
App 20210201327 - Konig; Yochai ; et al. | 2021-07-01 |
Systems And Methods Relating To Customer Experience Automation
App 20210201238 - Sekar; Archana ; et al. | 2021-07-01 |
Systems And Methods Relating To Customer Experience Automation
App 20210203784 - Konig; Yochai ; et al. | 2021-07-01 |
Emotion Detection In Audio Interactions
App 20210193169 - Faizakof; Avraham ; et al. | 2021-06-24 |
Dialogue flow optimization and personalization
Grant 11,025,775 - Tapuhi , et al. June 1, 2 | 2021-06-01 |
System and method for automatic quality evaluation of interactions
Grant 10,902,737 - Tapuhi , et al. January 26, 2 | 2021-01-26 |
System and method for automatic quality management and coaching
Grant 10,896,395 - Lev-Tov , et al. January 19, 2 | 2021-01-19 |
Method, System And Computer Program Product For Sentiment Analysis
App 20200410172 - LEV-TOV; AMIR ; et al. | 2020-12-31 |
Method, System And Computer Program Product For Sentiment Analysis
App 20200410171 - LEV-TOV; AMIR ; et al. | 2020-12-31 |
Method, System And Computer Program Product For Sentiment Analysis
App 20200387674 - LEV-TOV; Amir ; et al. | 2020-12-10 |
Systems and methods for automating customer interactions with enterprises
Grant 10,839,432 - Konig , et al. November 17, 2 | 2020-11-17 |
Generalized phrases in automatic speech recognition systems
Grant 10,824,814 - Faizakof , et al. November 3, 2 | 2020-11-03 |
Unsupervised Adaptation Of Sentiment Lexicon
App 20200327191 - Lev-Tov; Amir ; et al. | 2020-10-15 |
Method and system for sentiment analysis
Grant 10,789,430 - Lev Tov , et al. September 29, 2 | 2020-09-29 |
Method and System for Sentiment Analysis
App 20200159826 - Lev Tov; Amir ; et al. | 2020-05-21 |
Language model customization in speech recognition for speech analytics
Grant 10,643,604 - Tapuhi , et al. | 2020-05-05 |
Automatic quality management of chat agents via chat bots
Grant 10,582,057 - Konig , et al. | 2020-03-03 |
Systems And Methods For Chatbot Generation
App 20200059558 - Mazza; Arnon ; et al. | 2020-02-20 |
System and Method for Dialogue Tree Generation
App 20200059559 - Mazza; Arnon ; et al. | 2020-02-20 |
Dialogue Flow Optimization And Personalization
App 20200007682 - Tapuhi; Tamir ; et al. | 2020-01-02 |
Data driven speech enabled self-help systems and methods of operating thereof
Grant 10,515,150 - Lev , et al. Dec | 2019-12-24 |
Systems and methods for chatbot generation
Grant 10,498,898 - Mazza , et al. De | 2019-12-03 |
Dialogue flow optimization and personalization
Grant 10,455,088 - Tapuhi , et al. Oc | 2019-10-22 |
System and method for semantically exploring concepts
Grant 10,446,135 - Faizakof , et al. Oc | 2019-10-15 |
Data-driven dialogue enabled self-help systems
Grant 10,382,623 - Lev-Tov , et al. A | 2019-08-13 |
Automatic Quality Management Of Chat Agents Via Chat Bots
App 20190245975 - Konig; Yochai ; et al. | 2019-08-08 |
Multi-tenant based analytics for contact centers
Grant 10,346,785 - Tamblyn , et al. July 9, 2 | 2019-07-09 |
Systems And Methods For Chatbot Generation
App 20190182382 - Mazza; Arnon ; et al. | 2019-06-13 |
Predicting recognition quality of a phrase in automatic speech recognition systems
Grant 10,319,366 - Lev-Tov , et al. | 2019-06-11 |
Automatic quality management of chat agents via chat bots
Grant 10,313,521 - Konig , et al. | 2019-06-04 |
Material selection for language model customization in speech recognition for speech analytics
Grant 10,311,859 - Lev-Tov , et al. | 2019-06-04 |
Fast out-of-vocabulary search in automatic speech recognition systems
Grant 10,290,301 - Lev-Tov , et al. | 2019-05-14 |
System and method for performance-based routing of interactions in a contact center
Grant 10,277,744 - Konig , et al. | 2019-04-30 |
Language Model Customization In Speech Recognition For Speech Analytics
App 20190122653 - Tapuhi; Tamir ; et al. | 2019-04-25 |
Visual interactive voice response system
Grant 10,270,908 - Kumar , et al. | 2019-04-23 |
Automatic Quality Management Of Chat Agents Via Chat Bots
App 20190058793 - Konig; Yochai ; et al. | 2019-02-21 |
System and Method for Customer Experience Automation
App 20190037077 - Konig; Yochai ; et al. | 2019-01-31 |
System And Method For Providing Dynamic Recommendations Based On Interactions In Retail Stores
App 20190026676 - Tamblyn; Eric ; et al. | 2019-01-24 |
Language model customization in speech recognition for speech analytics
Grant 10,186,255 - Tapuhi , et al. Ja | 2019-01-22 |
System and method for providing dynamic recommendations based on interactions in retail stores
Grant 10,121,116 - Tamblyn , et al. November 6, 2 | 2018-11-06 |
Enhancing work force management with speech analytics
Grant 10,116,799 - Konig , et al. October 30, 2 | 2018-10-30 |
System and method for bridging online customer experience
Grant 10,102,491 - Connolly , et al. October 16, 2 | 2018-10-16 |
System and method for discovering and exploring concepts and root causes of events
Grant 10,061,822 - Lev-Tov , et al. August 28, 2 | 2018-08-28 |
System and method for interactive multi-resolution topic detection and tracking
Grant 10,061,867 - Lev , et al. August 28, 2 | 2018-08-28 |
Call center builder platform
Grant 10,015,315 - Kumar , et al. July 3, 2 | 2018-07-03 |
System And Method For Performance-based Routing Of Interactions In A Contact Center
App 20180159982 - Konig; Yochai ; et al. | 2018-06-07 |
System and method for discovering and exploring concepts
Grant 9,971,764 - Lev-Tov , et al. May 15, 2 | 2018-05-15 |
System And Method For Semantically Exploring Concepts
App 20180102126 - Faizakof; Avraham ; et al. | 2018-04-12 |
System And Method For Automatic Quality Management And Coaching
App 20180096278 - Lev-Tov; Amir ; et al. | 2018-04-05 |
System And Method For Automatic Quality Evaluation Of Interactions
App 20180096617 - Tapuhi; Tamir ; et al. | 2018-04-05 |
Generalized Phrases In Automatic Speech Recognition Systems
App 20180067924 - Faizakof; Avraham ; et al. | 2018-03-08 |
System and method for performance-based routing of interactions in a contact center
Grant 9,912,815 - Konig , et al. March 6, 2 | 2018-03-06 |
System and method for semantically exploring concepts
Grant 9,842,586 - Faizakof , et al. December 12, 2 | 2017-12-12 |
Generalized phrases in automatic speech recognition systems
Grant 9,817,813 - Faizakof , et al. November 14, 2 | 2017-11-14 |
Customer Experience Analytics
App 20170316438 - Konig; Yochai ; et al. | 2017-11-02 |
Quality Monitoring Automation In Contact Centers
App 20170300499 - Lev-Tov; Amir ; et al. | 2017-10-19 |
Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience
Grant 9,723,151 - McGann , et al. August 1, 2 | 2017-08-01 |
System and method for generating a network of contact center agents and customers for optimized routing of interactions
Grant 9,716,792 - McGann , et al. July 25, 2 | 2017-07-25 |
Language Model Customization In Speech Recognition For Speech Analytics
App 20170206890 - Tapuhi; Tamir ; et al. | 2017-07-20 |
Material Selection For Language Model Customization In Speech Recognition For Speech Analytics
App 20170206891 - Lev-Tov; Amir ; et al. | 2017-07-20 |
Predicting Recognition Quality Of A Phrase In Automatic Speech Recognition Systems
App 20170206889 - Lev-Tov; Amir ; et al. | 2017-07-20 |
Fast Out-of-vocabulary Search In Automatic Speech Recognition Systems
App 20170186422 - Lev-Tov; Amir ; et al. | 2017-06-29 |
Call Center Builder Platform
App 20170155766 - Kumar; Praphul ; et al. | 2017-06-01 |
System And Method For Performance-based Routing Of Interactions In A Contact Center
App 20170149977 - Konig; Yochai ; et al. | 2017-05-25 |
Data-driven Dialogue Enabled Self-help Systems
App 20170116173 - Lev-Tov; Amir ; et al. | 2017-04-27 |
Visual Interactive Voice Response System
App 20170118337 - Kumar; Praphul ; et al. | 2017-04-27 |
Dialogue Flow Optimization And Personalization
App 20170118336 - Tapuhi; Tamir ; et al. | 2017-04-27 |
Optimized routing of interactions to contact center agents based on machine learning
Grant 9,635,181 - McGann , et al. April 25, 2 | 2017-04-25 |
Optimized Routing Of Interactions To Contact Center Agents Based On Machine Learning
App 20170111509 - McGann; Conor ; et al. | 2017-04-20 |
Optimized Routing Of Interactions To Contact Center Agents Based On Forecast Agent Availability And Customer Patience
App 20170111507 - McGann; Conor ; et al. | 2017-04-20 |
Optimized Routing Of Interactions To Contact Center Agents Based On Agent Preferences
App 20170111503 - McGann; Conor ; et al. | 2017-04-20 |
System And Method For Generating A Network Of Contact Center Agents And Customers For Optimized Routing Of Interactions
App 20170111505 - McGann; Conor ; et al. | 2017-04-20 |
Predicting recognition quality of a phrase in automatic speech recognition systems
Grant 9,613,619 - Lev-Tov , et al. April 4, 2 | 2017-04-04 |
Call center builder platform
Grant 9,571,636 - Kumar , et al. February 14, 2 | 2017-02-14 |
Data Driven Speech Enabled Self-help Systems And Methods Of Operating Thereof
App 20170018269 - Lev; Yoni ; et al. | 2017-01-19 |
Fast out-of-vocabulary search in automatic speech recognition systems
Grant 9,542,936 - Lev-Tov , et al. January 10, 2 | 2017-01-10 |
System And Method For Quality Management Platform
App 20160350699 - Vymenets; Leon ; et al. | 2016-12-01 |
Visual Interactive Voice Response System
App 20160301802 - Kumar; Praphul ; et al. | 2016-10-13 |
Visual interactive voice response system
Grant 9,467,563 - Kumar , et al. October 11, 2 | 2016-10-11 |
System and method for performance-based routing of interactions in a contact center
Grant 9,451,090 - Konig , et al. September 20, 2 | 2016-09-20 |
System And Method For Interactive Multi-resolution Topic Detection And Tracking
App 20160188672 - Lev; Yoni ; et al. | 2016-06-30 |
Call Center Builder Platform
App 20160191705 - Kumar; Praphul ; et al. | 2016-06-30 |
Learning Based on Simulations of Interactions of a Customer Contact Center
App 20160189558 - McGann; Conor ; et al. | 2016-06-30 |
System and Method for Addressing Communication Issues for Contact Center Service Quality
App 20160036972 - Ristock; Herbert Willi Artur ; et al. | 2016-02-04 |
System and Method for Addressing Hard-To-Understand for Contact Center Service Quality
App 20160036980 - Ristock; Herbert Willi Artur ; et al. | 2016-02-04 |
System And Method For Semantically Exploring Concepts
App 20160012818 - Faizakof; Avraham ; et al. | 2016-01-14 |
Enhancing Work Force Management With Speech Analytics
App 20150381807 - Konig; Yochai ; et al. | 2015-12-31 |
System And Method For Providing Dynamic Recommendations Based On Interactions In Retail Stores
App 20150348163 - Tamblyn; Eric ; et al. | 2015-12-03 |
Multi-tenant Based Analytics For Contact Centers
App 20150347951 - Tamblyn; Eric ; et al. | 2015-12-03 |
System And Method For Bridging Online Customer Experience
App 20150350435 - Connolly; Christopher ; et al. | 2015-12-03 |
Vendor Relationship Management For Contact Centers
App 20150254679 - te Booij; Merijn ; et al. | 2015-09-10 |
Conversation Assistant
App 20150256677 - Konig; Yochai ; et al. | 2015-09-10 |
Methods and systems for conducting a personalized web browser search by probability estimation that is unseen document is of interest to the user
Grant 9,098,813 - Konig , et al. August 4, 2 | 2015-08-04 |
Computing Suggested Actions In Caller Agent Phone Calls By Using Real-time Speech Analytics And Real-time Desktop Analytics
App 20150201077 - Konig; Yochai ; et al. | 2015-07-16 |
Generalized Phrases In Automatic Speech Recognition Systems
App 20150194149 - Faizakof; Avraham ; et al. | 2015-07-09 |
System And Method For Performance-based Routing Of Interactions In A Contact Center
App 20150117632 - Konig; Yochai ; et al. | 2015-04-30 |
Predicting Recognition Quality Of A Phrase In Automatic Speech Recognition Systems
App 20150120289 - Lev-Tov; Amir ; et al. | 2015-04-30 |
System And Method For Discovering And Exploring Concepts And Root Causes Of Events
App 20150032746 - Lev-Tov; Amir ; et al. | 2015-01-29 |
System And Method For Discovering And Exploring Concepts
App 20150032452 - Lev-Tov; Amir ; et al. | 2015-01-29 |
Actionable Workflow Based On Interaction Analytics Analysis
App 20140337072 - Tamblyn; Eric W. ; et al. | 2014-11-13 |
Automatic, personalized online information and product services
Grant 8,825,853 - Konig , et al. September 2, 2 | 2014-09-02 |
Fast Out-of-vocabulary Search In Automatic Speech Recognition Systems
App 20140188475 - Lev-Tov; Amir ; et al. | 2014-07-03 |
Automatic, personalized online information and product services
Grant 8,626,911 - Konig , et al. January 7, 2 | 2014-01-07 |
Automatic, Personalized Online Information And Product Services
App 20130073390 - Konig; Yochai ; et al. | 2013-03-21 |
Method and system for personalized searching of information and product services by estimating an interest to a user
Grant 8,301,764 - Konig , et al. October 30, 2 | 2012-10-30 |
Automatic, Personalized Online Information And Product Services
App 20100122178 - Konig; Yochai ; et al. | 2010-05-13 |
Automatic, personalized online information and product services
Grant 7,685,276 - Konig , et al. March 23, 2 | 2010-03-23 |
System and method of call classification with context modeling based on composite words
Grant 7,487,094 - Konig , et al. February 3, 2 | 2009-02-03 |
Authomatic, personalized online information and product services
App 20080114756 - Konig; Yochai ; et al. | 2008-05-15 |
Automatic, personalized online information and product services
Grant 7,320,031 - Konig , et al. January 15, 2 | 2008-01-15 |
Automatic, personalized online information and product services
App 20060136589 - Konig; Yochai ; et al. | 2006-06-22 |
Automatic, personalized online information and product services
Grant 6,981,040 - Konig , et al. December 27, 2 | 2005-12-27 |
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