Kohler; Joylee
Patent Applications and Registrations
Patent applications and USPTO patent grants for Kohler; Joylee.The latest application filed is for "qualifier set creation for work assignment engine".
Company Profile
0.35.43
- Kohler; Joylee - Northglenn CO
- Kohler; Joylee - Colorado Springs CO
- Kohler; Joylee - Louisville US
Patent Activity
| Patent | Date |
|---|---|
| Context-based dynamic adjustment to pacing algorithm Grant 9,781,263 - Flockhart , et al. October 3, 2 | 2017-10-03 |
| Agent matching based on video analysis of customer presentation Grant 9,451,087 - Fagundes , et al. September 20, 2 | 2016-09-20 |
| Agent skill promotion and demotion based on contact center state Grant 9,118,765 - Flockhart , et al. August 25, 2 | 2015-08-25 |
| Adjustment of contact routing decisions to reward agent behavior Grant 9,100,480 - Kohler , et al. August 4, 2 | 2015-08-04 |
| Qualifier set creation for work assignment engine Grant 8,965,878 - Steiner , et al. February 24, 2 | 2015-02-24 |
| System, method, and apparatus for determining effectiveness of advanced call center routing algorithms Grant 8,953,775 - Flockhart , et al. February 10, 2 | 2015-02-10 |
| Contact center service monitoring and correcting Grant 8,938,063 - Hackbarth , et al. January 20, 2 | 2015-01-20 |
| Goal-based estimated wait time Grant 8,903,080 - Flockhart , et al. December 2, 2 | 2014-12-02 |
| Contact center performance prediction Grant 8,811,597 - Hackbarth , et al. August 19, 2 | 2014-08-19 |
| Adaptive estimated wait time predictor Grant 8,761,380 - Kohler , et al. June 24, 2 | 2014-06-24 |
| Qualifier Set Creation For Work Assignment Engine App 20140161248 - Steiner; Robert C. ; et al. | 2014-06-12 |
| Risks for waiting for well-matched Grant 8,718,269 - Kohler , et al. May 6, 2 | 2014-05-06 |
| Customer service teaming Grant 8,718,268 - Steiner , et al. May 6, 2 | 2014-05-06 |
| Analytics feedback and routing Grant 8,718,267 - Flockhart , et al. May 6, 2 | 2014-05-06 |
| Automatic call notification groups Grant 8,699,695 - Flockhart , et al. April 15, 2 | 2014-04-15 |
| Qualifier set creation for work assignment engine Grant 8,688,684 - Steiner , et al. April 1, 2 | 2014-04-01 |
| Scarce Resources Management App 20140082179 - Steiner; Robert C. ; et al. | 2014-03-20 |
| Multiple Simultaneous Contact Center Objectives App 20140081687 - Flockhart; Andrew D. ; et al. | 2014-03-20 |
| Risks For Waiting For Well-matched App 20140079210 - Kohler; Joylee ; et al. | 2014-03-20 |
| Automatic Call Notification Groups App 20140079209 - Flockhart; Andrew D. ; et al. | 2014-03-20 |
| System, Method, And Apparatus For Determining Effectiveness Of Advanced Call Center Routing Algorithms App 20140079211 - Flockhart; Andrew D. ; et al. | 2014-03-20 |
| Work Assignment Through Merged Selection Mechanisms App 20140081689 - Steiner; Robert C. ; et al. | 2014-03-20 |
| Work assignment deferment during periods of agent surplus Grant 8,634,541 - Flockhart , et al. January 21, 2 | 2014-01-21 |
| Interrupting auxiliary agents Grant 8,577,017 - Flockhart , et al. November 5, 2 | 2013-11-05 |
| Work Assignment Deferment During Periods Of Agent Surplus App 20130287202 - Flockhart; Andrew D. ; et al. | 2013-10-31 |
| Multi-tasking Relief App 20130279685 - Kohler; Joylee ; et al. | 2013-10-24 |
| Agent Matching Based On Video Analysis Of Customer Presentation App 20130272565 - Fagundes; Luciano Godoy ; et al. | 2013-10-17 |
| Qualifier Set Creation For Work Assignment Engine App 20130268546 - Steiner; Robert C. ; et al. | 2013-10-10 |
| Context-based Dynamic Adjustment To Pacing Algorithm App 20130223608 - Flockhart; Andrew D. ; et al. | 2013-08-29 |
| Break Injection At Work Assignment Engine Of Contact Center App 20130223611 - Kohler; Joylee ; et al. | 2013-08-29 |
| Adjustment Of Contact Routing Decisions To Reward Agent Behavior App 20130223610 - Kohler; Joylee ; et al. | 2013-08-29 |
| Adaptive Estimated Wait Time Predictor App 20130223619 - Kohler; Joylee ; et al. | 2013-08-29 |
| Customer Service Teaming App 20130223617 - Steiner; Robert C. ; et al. | 2013-08-29 |
| Dynamic Adjustment Of Multi-dimensional Routing Rule App 20130223612 - Flockhart; Andrew D. ; et al. | 2013-08-29 |
| True Geo-redundant Hot-standby Server Architecture App 20130212205 - Flockhart; Andrew D. ; et al. | 2013-08-15 |
| System And Method For Managing Avatars App 20130166274 - FAGUNDES; Luciano Godoy ; et al. | 2013-06-27 |
| Interrupting Auxiliary Agents App 20130083915 - Flockhart; Andrew D. ; et al. | 2013-04-04 |
| Analytics Feedback And Routing App 20130083916 - Flockhart; Andrew D. ; et al. | 2013-04-04 |
| Switching Routing Algorithms To Optimize Satisfaction Of Long-term Commitments App 20130085791 - Flockhart; Andrew D. ; et al. | 2013-04-04 |
| Method and apparatus for identifying related contacts Grant 8,391,463 - Kiefhaber , et al. March 5, 2 | 2013-03-05 |
| Agent Skill Promotion And Demotion Based On Contact Center State App 20130022194 - Flockhart; Andrew D. ; et al. | 2013-01-24 |
| Goal-based Estimated Wait Time App 20120321073 - Flockhart; Andrew D. ; et al. | 2012-12-20 |
| Presence awareness agent Grant 7,415,417 - Boyer , et al. August 19, 2 | 2008-08-19 |
| Topical dynamic chat Grant 7,336,779 - Boyer , et al. February 26, 2 | 2008-02-26 |
| Presence Awareness Agent App 20070230681 - Boyer; David G. ; et al. | 2007-10-04 |
| Automated transaction distribution system and method implementing transaction distribution to unavailable agents Grant 6,636,598 - Thomson , et al. October 21, 2 | 2003-10-21 |
| Topical dynamic chat App 20030174830 - Boyer, David G. ; et al. | 2003-09-18 |
| Presence awareness agent App 20030177017 - Boyer, David G. ; et al. | 2003-09-18 |
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