Patent | Date |
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System and method for targeted tuning of a speech recognition system Grant 9,368,111 - Bushey , et al. June 14, 2 | 2016-06-14 |
System and method for processing speech Grant 9,350,862 - Bushey , et al. May 24, 2 | 2016-05-24 |
System and Method for Processing Speech App 20150319304 - Bushey; Robert R. ;   et al. | 2015-11-05 |
System and method for processing speech Grant 9,112,972 - Bushey , et al. August 18, 2 | 2015-08-18 |
System and method for speech-enabled call routing Grant 9,088,652 - Bushey , et al. July 21, 2 | 2015-07-21 |
System and method of determining call treatment of repeat calls Grant 8,879,714 - Bushey , et al. November 4, 2 | 2014-11-04 |
System And Method For Speech-enabled Call Routing App 20140314227 - Bushey; Robert R. ;   et al. | 2014-10-23 |
System and method for speech-enabled call routing Grant 8,824,659 - Bushey , et al. September 2, 2 | 2014-09-02 |
System and method for targeted tuning of a speech recognition system Grant 8,751,232 - Bushey , et al. June 10, 2 | 2014-06-10 |
System and method for remote speech recognition Grant 8,666,741 - Reynolds , et al. March 4, 2 | 2014-03-04 |
Call routing system and method of using the same Grant 8,619,966 - Bushey , et al. December 31, 2 | 2013-12-31 |
System and Method for Speech-Enabled Call Routing App 20130294596 - Bushey; Robert R. ;   et al. | 2013-11-07 |
System and method for speech-enabled call routing Grant 8,503,662 - Bushey , et al. August 6, 2 | 2013-08-06 |
System and Method for Targeted Tuning of a Speech Recognition System App 20130151253 - Bushey; Robert R. ;   et al. | 2013-06-13 |
System and method for targeted tuning of a speech recognition system Grant 8,401,851 - Bushey , et al. March 19, 2 | 2013-03-19 |
System and Method for Processing Speech App 20130058466 - Bushey; Robert R. ;   et al. | 2013-03-07 |
System and Method of Determining Call Treatment of Repeat Calls App 20130010947 - Bushey; Robert R. ;   et al. | 2013-01-10 |
Call Routing System and Method of Using the Same App 20120321067 - Bushey; Robert R. ;   et al. | 2012-12-20 |
System and method for processing speech Grant 8,306,192 - Bushey , et al. November 6, 2 | 2012-11-06 |
System and method of determining call treatment of repeat calls Grant 8,295,469 - Bushey , et al. October 23, 2 | 2012-10-23 |
Call routing system and method of using the same Grant 8,280,030 - Bushey , et al. October 2, 2 | 2012-10-02 |
System and method for automated performance monitoring for a call servicing system Grant 8,175,253 - Knott , et al. May 8, 2 | 2012-05-08 |
Method and system for mapping caller information to call center agent transactions Grant 8,165,281 - Joseph , et al. April 24, 2 | 2012-04-24 |
System and method for on hold caller-controlled activities and entertainment Grant 8,130,936 - Kortum , et al. March 6, 2 | 2012-03-06 |
System and method for independently recognizing and selecting actions and objects in a speech recognition system Grant 7,966,176 - Bushey , et al. June 21, 2 | 2011-06-21 |
Announcement system and method of use Grant 7,936,861 - Knott , et al. May 3, 2 | 2011-05-03 |
System and method for utilizing virtual agents in an interactive voice response application Grant 7,933,399 - Knott , et al. April 26, 2 | 2011-04-26 |
System and method for routing calls Grant 7,864,942 - Knott , et al. January 4, 2 | 2011-01-04 |
System and Method for Speech-Enabled Call Routing App 20100232595 - Bushey; Robert R. ;   et al. | 2010-09-16 |
System and Method for Processing Speech App 20100185443 - Bushey; Robert R. ;   et al. | 2010-07-22 |
System and method for speech-enabled call routing Grant 7,751,551 - Bushey , et al. July 6, 2 | 2010-07-06 |
System and method for utilizing confidence levels in automated call routing Grant 7,724,889 - Bushey , et al. May 25, 2 | 2010-05-25 |
Call Routing System And Method Of Using The Same App 20100091978 - Bushey; Robert R. ;   et al. | 2010-04-15 |
System and Method of Determining Call Treatment of Repeat Calls App 20100054449 - Bushey; Robert R. ;   et al. | 2010-03-04 |
System and Method for Independently Recognizing and Selecting Actions and Objects in a Speech Recognition System App 20100040207 - Bushey; Robert R. ;   et al. | 2010-02-18 |
Call routing system and method of using the same Grant 7,657,020 - Bushey , et al. February 2, 2 | 2010-02-02 |
System and method of determining call treatment of repeat calls Grant 7,636,432 - Bushey , et al. December 22, 2 | 2009-12-22 |
System and method for independently recognizing and selecting actions and objects in a speech recognition system Grant 7,627,096 - Bushey , et al. December 1, 2 | 2009-12-01 |
System and Method for Targeted Tuning of a Speech Recognition System App 20090287484 - Bushey; Robert R. ;   et al. | 2009-11-19 |
System and method for targeted tuning module of a speech recognition system Grant 7,580,837 - Bushey , et al. August 25, 2 | 2009-08-25 |
System And Method Of Utilizing A Hybrid Semantic Model For Speech Recognition App 20090067590 - Bushey; Robert R. ;   et al. | 2009-03-12 |
Method and system for voice recognition menu navigation Grant 7,502,742 - Knott , et al. March 10, 2 | 2009-03-10 |
System and Method for Remote Speech Recognition App 20080294435 - Reynolds; Douglas F. ;   et al. | 2008-11-27 |
System and method of utilizing a hybrid semantic model for speech recognition Grant 7,450,698 - Bushey , et al. November 11, 2 | 2008-11-11 |
System and method for remote speech recognition Grant 7,421,389 - Reynolds , et al. September 2, 2 | 2008-09-02 |
System and method for routing calls App 20080008308 - Knott; Benjamin Anthony ;   et al. | 2008-01-10 |
System and method for processing speech App 20070244697 - Bushey; Robert R. ;   et al. | 2007-10-18 |
Method and system for voice recognition menu navigation with error prevention and recovery Grant 7,246,062 - Knott , et al. July 17, 2 | 2007-07-17 |
System and method for speech recognition-enabled automatic call routing Grant 7,242,751 - Bushey , et al. July 10, 2 | 2007-07-10 |
System and method for automated performance monitoring for a call servicing system App 20070025528 - Knott; Benjamin Anthony ;   et al. | 2007-02-01 |
Call routing system and method of using the same App 20060291642 - Bushey; Robert R. ;   et al. | 2006-12-28 |
System and method for utilizing virtual agents in an interactive voice response application App 20060215831 - Knott; Benjamin Anthony ;   et al. | 2006-09-28 |
System and method for on hold caller-controlled activities and entertainment App 20060198505 - Kortum; Philip Ted ;   et al. | 2006-09-07 |
Method And System For Voice Recognition Menu Navigation App 20060200348 - Knott; Benjamin Anthony ;   et al. | 2006-09-07 |
System and method of utilizing a hybrid semantic model for speech recognition App 20060159240 - Bushey; Robert R. ;   et al. | 2006-07-20 |
System and method for independently recognizing and selecting actions and objects in a speech recognition system App 20060161431 - Bushey; Robert R. ;   et al. | 2006-07-20 |
System and method for speech-enabled call routing App 20060153345 - Bushey; Robert R. ;   et al. | 2006-07-13 |
System and method for speech recognition-enabled automatic call routing App 20060133587 - Bushey; Robert R. ;   et al. | 2006-06-22 |
System and method for routing calls App 20060126811 - Bushey; Robert R. ;   et al. | 2006-06-15 |
System and method for utilizing confidence levels in automated call routing App 20060115070 - Bushey; Robert R. ;   et al. | 2006-06-01 |
System and method for adapting the level of instructional detail provided through a user interface App 20060050865 - Kortum; Philip T. ;   et al. | 2006-03-09 |
System and method for targeted tuning module of a speech recognition system App 20060036437 - Bushey; Robert R. ;   et al. | 2006-02-16 |
Method and system for mapping caller information to call center agent transactions App 20060023863 - Joseph; Kurt M. ;   et al. | 2006-02-02 |
Method for identifying and prioritizing customer care automation App 20060026049 - Joseph; Kurt M. ;   et al. | 2006-02-02 |
Announcement system and method of use App 20060018443 - Knott; Benjamin Anthony ;   et al. | 2006-01-26 |
System and method for remote speech recognition App 20040093211 - Reynolds, Douglas F. ;   et al. | 2004-05-13 |
Method and system for voice recognition menu navigation with error prevention and recovery App 20030191648 - Knott, Benjamin Anthony ;   et al. | 2003-10-09 |