| Patent | Date |
|---|
Method for designing an automated speech recognition (ASR) interface for a customer call center
Grant 9,197,752 - Bushey , et al. November 24, 2 | 2015-11-24 |
Method, system and software for implementing an automated call routing application in a speech enabled call center environment
Grant 8,976,942 - Bushey , et al. March 10, 2 | 2015-03-10 |
Method For Designing An Automated Speech Recognition (asr) Interface For A Customer Call Center
App 20140314228 - Bushey; Robert R. ; et al. | 2014-10-23 |
System And Method For Automated Customer Feedback
App 20140219429 - Pasquale; Theodore B. ; et al. | 2014-08-07 |
Method for designing an automated speech recognition (ASR) interface for a customer call center
Grant 8,761,381 - Bushey , et al. June 24, 2 | 2014-06-24 |
System, method and software for a speech-enabled call routing application using an action-object matrix
Grant 8,737,576 - Bushey , et al. May 27, 2 | 2014-05-27 |
System and method for automated customer feedback
Grant 8,650,130 - Pasquale , et al. February 11, 2 | 2014-02-11 |
System, Method And Software For A Speech-enabled Call Routing Application Using An Action-object Matrix
App 20130294589 - Bushey; Robert R. ; et al. | 2013-11-07 |
System and method for providing customer activities while in queue
Grant 8,571,203 - Knott , et al. October 29, 2 | 2013-10-29 |
System and method for managing recognition errors in a multiple dialog state environment
Grant 8,527,277 - Bushey , et al. September 3, 2 | 2013-09-03 |
System and method to access content from a speech-enabled automated system
Grant 8,526,577 - Idler , et al. September 3, 2 | 2013-09-03 |
System, method and software for a speech-enabled call routing application using an action-object matrix
Grant 8,498,384 - Bushey , et al. July 30, 2 | 2013-07-30 |
Method, System and Software for Implementing an Automated Call Routing Application in a Speech Enabled Call Center Environment
App 20130094634 - Bushey; Robert R. ; et al. | 2013-04-18 |
Method For Designing An Automated Speech Recognition (asr) Interface For A Customer Call Center
App 20130077770 - Bushey; Robert R. ; et al. | 2013-03-28 |
System, Method And Software For A Speech-enabled Call Routing Application Using An Action-object Matrix
App 20130028406 - Bushey; Robert R. ; et al. | 2013-01-31 |
Method, system and software for implementing an automated call routing application in a speech enabled call center environment
Grant 8,325,884 - Bushey , et al. December 4, 2 | 2012-12-04 |
Method for designing an automated speech recognition (ASR) interface for a customer call center
Grant 8,315,360 - Bushey , et al. November 20, 2 | 2012-11-20 |
System and Method for Providing Customer Activities While in Queue
App 20120269339 - Knott; Benjamin A. ; et al. | 2012-10-25 |
System, method and software for a speech-enabled call routing application using an action-object matrix
Grant 8,280,013 - Bushey , et al. October 2, 2 | 2012-10-02 |
System and method for providing customer activities while in queue
Grant 8,229,102 - Knott , et al. July 24, 2 | 2012-07-24 |
System, method and software for transitioning between speech-enabled applications using action-object matrices
Grant 8,218,754 - Pasquale , et al. July 10, 2 | 2012-07-10 |
Developing interactive call center agent personas
Grant 8,170,196 - Knott , et al. May 1, 2 | 2012-05-01 |
Method and system for automating the creation of customer-centric interfaces
Grant 8,131,524 - Bushey , et al. March 6, 2 | 2012-03-06 |
System and method for analysis and adjustment of speech-enabled systems
Grant 8,117,030 - Bushey , et al. February 14, 2 | 2012-02-14 |
Evaluating prompt alternatives for speech-enabled applications
Grant 8,112,282 - Knott , et al. February 7, 2 | 2012-02-07 |
System and method for automating handling of slamming and cramming complaints
Grant 7,983,412 - Joseph , et al. July 19, 2 | 2011-07-19 |
System And Method For Automated Customer Feedback
App 20110106586 - Pasquale; Theodore B. ; et al. | 2011-05-05 |
System and method for automated customer feedback
Grant 7,877,265 - Pasquale , et al. January 25, 2 | 2011-01-25 |
DSL video service with storage
Grant 7,870,593 - Stuckman , et al. January 11, 2 | 2011-01-11 |
Intelligently routing customer communications
Grant 7,751,552 - Bushey , et al. July 6, 2 | 2010-07-06 |
System and method for processing speech
Grant 7,720,203 - Bushey , et al. May 18, 2 | 2010-05-18 |
System And Method For Facilitating Call Routing Using Speech Recognition
App 20100088101 - Knott; Benjamin A. ; et al. | 2010-04-08 |
System, Method And Software For Transitioning Between Speech-enabled Applications Using Action-object Matrices
App 20100061544 - Pasquale; Theodore B. ; et al. | 2010-03-11 |
Method, System and Software for Implementing an Automated Call Routing Application in a Speech Enabled Call Center Environment
App 20100063800 - Bushey; Robert R. ; et al. | 2010-03-11 |
System and method for facilitating call routing using speech recognition
Grant 7,653,549 - Knott , et al. January 26, 2 | 2010-01-26 |
Method, system and software for implementing an automated call routing application in a speech enabled call center environment
Grant 7,623,632 - Bushey , et al. November 24, 2 | 2009-11-24 |
System, method and software for transitioning between speech-enabled applications using action-object matrices
Grant 7,620,159 - Pasquale , et al. November 17, 2 | 2009-11-17 |
Method and system for controlling the operation of hyperlinks
Grant 7,568,149 - Edwards , et al. July 28, 2 | 2009-07-28 |
System and method for the automated analysis of performance data
Grant 7,551,723 - Mills , et al. June 23, 2 | 2009-06-23 |
Developing Interactive Call Center Agent Personas
App 20090150225 - Knott; Benjamin A. ; et al. | 2009-06-11 |
Method, software and system for developing interactive call center agent personas
Grant 7,512,545 - Knott , et al. March 31, 2 | 2009-03-31 |
Method For Designing An Automated Speech Recognition (asr) Interface For A Customer Call Center
App 20090074158 - Bushey; Robert R. ; et al. | 2009-03-19 |
Method And System For Automating The Creation Of Customer-centric Interfaces
App 20080313571 - BUSHEY; Robert R. ; et al. | 2008-12-18 |
Method for designing an automated speech recognition (ASR) interface for a customer call center
Grant 7,460,650 - Bushey , et al. December 2, 2 | 2008-12-02 |
System and Method for Providing Customer Activities While in Queue
App 20080273687 - Knott; Benjamin A. ; et al. | 2008-11-06 |
System, Method And Software For A Speech-enabled Call Routing Application Using An Action-object Matrix
App 20080267365 - Bushey; Robert R. ; et al. | 2008-10-30 |
Method for evaluating customer call center system designs
Grant 7,418,093 - Knott , et al. August 26, 2 | 2008-08-26 |
System and method for providing caller activities while in queue
Grant 7,418,095 - Knott , et al. August 26, 2 | 2008-08-26 |
System, method and software for a speech-enabled call routing application using an action-object matrix
Grant 7,415,101 - Bushey , et al. August 19, 2 | 2008-08-19 |
Method and system for automating the creation of customer-centric interfaces
Grant 7,379,537 - Bushey , et al. May 27, 2 | 2008-05-27 |
System And Method For Facilitating Call Routing Using Speech Recognition
App 20080040118 - Knott; Benjamin A. ; et al. | 2008-02-14 |
System And Method For Automating Customer Slamming And Cramming Complaints
App 20080002821 - Joseph; Kurt M. ; et al. | 2008-01-03 |
System and method for processing complaints
Grant 7,272,222 - Joseph , et al. September 18, 2 | 2007-09-18 |
System and method for selection of a voice user interface dialogue
Grant 7,249,321 - Bushey , et al. July 24, 2 | 2007-07-24 |
Method For Evaluating Customer Call Center System Designs
App 20070121892 - KNOTT; BENJAMIN A. ; et al. | 2007-05-31 |
System and method to access content from a speech-enabled automated system
App 20070047718 - Idler; Julie A. ; et al. | 2007-03-01 |
Telephone call center with method for providing customer with wait time updates
Grant 7,174,011 - Kortum , et al. February 6, 2 | 2007-02-06 |
System And Method For Analysis And Adjustment Of Speech-enabled Systems
App 20070027694 - Bushey; Robert R. ; et al. | 2007-02-01 |
Method for evaluating customer call center system designs
Grant 7,170,992 - Knott , et al. January 30, 2 | 2007-01-30 |
System and method of determining call treatment of repeat calls
App 20060256932 - Bushey; Robert R. ; et al. | 2006-11-16 |
Dynamic and adaptable system and method for selecting a user interface dialogue model
App 20060259865 - Knott; Benjamin A. ; et al. | 2006-11-16 |
Method and system for automating the analysis of word frequencies
Grant 7,131,117 - Mills , et al. October 31, 2 | 2006-10-31 |
System and method for analysis and adjustment of speech-enabled systems
Grant 7,110,949 - Bushey , et al. September 19, 2 | 2006-09-19 |
Dynamic and adaptable system and method for selecting a user interface dialogue model
Grant 7,080,323 - Knott , et al. July 18, 2 | 2006-07-18 |
System and method for facilitating call routing using speech recognition
App 20060143015 - Knott; Benjamin A. ; et al. | 2006-06-29 |
Intelligently routing customer communications
App 20060098803 - Bushey; Robert R. ; et al. | 2006-05-11 |
System and method for optimizing prompts for speech-enabled applications
Grant 7,043,435 - Knott , et al. May 9, 2 | 2006-05-09 |
Intelligently routing customer communications
Grant 7,027,586 - Bushey , et al. April 11, 2 | 2006-04-11 |
System And Method For Optimizing Prompts For Speech-enabled Applications
App 20060069569 - Knott; Benjamin A. ; et al. | 2006-03-30 |
System and method for analysis and adjustment of speech-enabled systems
App 20060056602 - Bushey; Robert R. ; et al. | 2006-03-16 |
Method, system and software for implementing an automated call routing application in a speech enabled call center environment
App 20060045241 - Bushey; Robert R. ; et al. | 2006-03-02 |
Method for designing an automated speech recognition (ASR) interface for a customer call center
App 20050261902 - Bushey, Robert R. ; et al. | 2005-11-24 |
System, method and software for transitioning between speech-enabled applications using action-object matrices
App 20050254632 - Pasquale, Theodore B. ; et al. | 2005-11-17 |
System, method and software for enabling task utterance recognition in speech enabled systems
App 20050246177 - Long, Randall ; et al. | 2005-11-03 |
User interface for "how to use" application of automated self service call center
App 20050238145 - Knott, Benjamin A. ; et al. | 2005-10-27 |
System, method and software for delivering targeted content to queued users
App 20050195961 - Pasquale, Theodore B. ; et al. | 2005-09-08 |
System and method for managing recognition errors in a multiple dialog state environment
App 20050183032 - Bushey, Robert R. ; et al. | 2005-08-18 |
Method, software and system for developing interactive call center agent personas
App 20050169453 - Knott, Benjamin A. ; et al. | 2005-08-04 |
Intelligently routing customer communications
App 20050135595 - Bushey, Robert R. ; et al. | 2005-06-23 |
Natural language web site interface
App 20050131892 - Knott, Benjamin A. ; et al. | 2005-06-16 |
System, method and software for a speech-enabled call routing application using an action-object matrix
App 20050132262 - Bushey, Robert R. ; et al. | 2005-06-16 |
System and method for the automated analysis of performance data
App 20050078805 - Mills, Scott H. ; et al. | 2005-04-14 |
System and method for automated customized content delivery for web sites
App 20050080667 - Knott, Benjamin A. ; et al. | 2005-04-14 |
System, method & software for a user responsive call center customer service delivery solution
App 20050075894 - Bushey, Robert R. ; et al. | 2005-04-07 |
System and method for processing complaints
App 20050058264 - Joseph, Kurt M. ; et al. | 2005-03-17 |
System and method for the automated collection of data for grammar creation
App 20050055216 - Bushey, Robert R. ; et al. | 2005-03-10 |
Method for evaluating customer call center system designs
App 20050047578 - Knott, Benjamin A. ; et al. | 2005-03-03 |
System and method for automating customer slamming and cramming complaints
Grant 6,853,722 - Joseph , et al. February 8, 2 | 2005-02-08 |
Method for evaluating customer call center system designs
Grant 6,847,711 - Knott , et al. January 25, 2 | 2005-01-25 |
Telephone call center with method for providing customer with wait time updates
App 20050008141 - Kortum, Philip T. ; et al. | 2005-01-13 |
System and method for the automated analysis of performance data
Grant 6,842,504 - Mills , et al. January 11, 2 | 2005-01-11 |
System and method for automated customer feedback
App 20040230438 - Pasquale, Theodore B. ; et al. | 2004-11-18 |
System and method for providing customer activities while in queue
App 20040174980 - Knott, Benjamin A. ; et al. | 2004-09-09 |
Adaptive voice recognition menu method and system
App 20040161078 - Knott, Benjamin A. ; et al. | 2004-08-19 |
Method for evaluating customer call center system designs
App 20040161096 - Knott, Benjamin A. ; et al. | 2004-08-19 |
DSL video service with storage
App 20040111756 - Stuckman, Bruce E. ; et al. | 2004-06-10 |
System and method for delivering media content
App 20040111754 - Bushey, Robert R. ; et al. | 2004-06-10 |
DSL video service with automatic program selector
App 20040111750 - Stuckman, Bruce E. ; et al. | 2004-06-10 |
System and method for search, selection and delivery of media content
App 20040111748 - Bushey, Robert R. ; et al. | 2004-06-10 |
System and method for integrating a personal adaptive agent
App 20040073569 - Knott, Benjamin A. ; et al. | 2004-04-15 |
System and method for selection of a voice user interface dialogue
App 20040066401 - Bushey, Robert R. ; et al. | 2004-04-08 |
Dynamic and adaptable system and method for selecting a user interface dialogue model
App 20040066416 - Knott, Benjamin A. ; et al. | 2004-04-08 |
Method and system for automating the analysis of word frequencies
App 20040044950 - Mills, Scott H. ; et al. | 2004-03-04 |
Method, system and apparatus for providing an adaptive persona in speech-based interactive voice response systems
App 20040042592 - Knott, Benjamin A. ; et al. | 2004-03-04 |
Adaptive voice recognition menu method and system
Grant 6,697,460 - Knott , et al. February 24, 2 | 2004-02-24 |
System and method for the automated analysis of performance data
App 20040032935 - Mills, Scott H. ; et al. | 2004-02-19 |
Method and system for automated categorization of statements
App 20040006473 - Mills, Scott H. ; et al. | 2004-01-08 |
Adaptive voice recognition menu method and system
App 20030202640 - Knott, Benjamin A. ; et al. | 2003-10-30 |
System and method for automating customer slamming and cramming complaints
App 20030202643 - Joseph, Kurt M. ; et al. | 2003-10-30 |
Method and system for controlling the operation of hyperlinks
App 20030204815 - Edwards, Gregory W. ; et al. | 2003-10-30 |
Direct collection of customer intentions for designing customer service center interface
App 20030204435 - McQuilkin, Meredith L. ; et al. | 2003-10-30 |
Method and system for automating the creation of customer-centric interfaces
App 20020196277 - Bushey, Robert R. ; et al. | 2002-12-26 |
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