| Patent | Date |
|---|
System And Method For Detecting And Analyzing User Migration In Public Social Networks
App 20200304594 - Klemm; Reinhard P. ; et al. | 2020-09-24 |
System and method for detecting and analyzing user migration in public social networks
Grant 10,728,359 - Klemm , et al. | 2020-07-28 |
Method and system for adaptive outbound campaigns
Grant 10,713,668 - Shaffer , et al. | 2020-07-14 |
System And Method For Providing Personalization Badges For Enhanced Customer Service Experience
App 20190199859 - Klemm; Reinhard P. ; et al. | 2019-06-27 |
Mechanism for computing and using contextualized social media scores
Grant 9,552,397 - Klemm , et al. January 24, 2 | 2017-01-24 |
System and method for selecting agent in a contact center for improved call routing
Grant 9,491,295 - Shaffer , et al. November 8, 2 | 2016-11-08 |
Techniques for topical customer service menu reconfiguration based on social media
Grant 9,426,289 - Shaffer , et al. August 23, 2 | 2016-08-23 |
Context-aware social media disaster response and emergency management
Grant 9,408,051 - Finney , et al. August 2, 2 | 2016-08-02 |
Derivative Network Profile For Customer Interactions
App 20150379527 - Skiba; David ; et al. | 2015-12-31 |
Mechanism For Computing And Using Contextualized Social Media Scores
App 20150261756 - Klemm; Reinhard P. ; et al. | 2015-09-17 |
Facilitating a contact center agent to select a contact in a contact center queue
Grant 9,106,750 - Klemm , et al. August 11, 2 | 2015-08-11 |
Methods and apparatus for determining a proxy presence of a user
Grant 9,094,508 - John , et al. July 28, 2 | 2015-07-28 |
System And Method For Selecting Agent In A Contact Center For Improved Call Routing
App 20150207938 - Shaffer; Shmuel ; et al. | 2015-07-23 |
System And Method For Providing Actionable Input Based On Social Media
App 20150170152 - Shaffer; Shmuel ; et al. | 2015-06-18 |
Techniques For Topical Customer Service Menu Reconfiguration Based On Social Media
App 20150071418 - Shaffer; Shmuel ; et al. | 2015-03-12 |
Facilitating A Contact Center Agent To Select A Contact In A Contact Center Queue
App 20150055772 - Klemm; Reinhard P. ; et al. | 2015-02-26 |
Method And System For Adaptive Outbound Campaigns
App 20140379419 - Shaffer; Shmuel ; et al. | 2014-12-25 |
Context-aware Social Media Disaster Response And Emergency Management
App 20140359008 - Finney; Peter ; et al. | 2014-12-04 |
System And Method For Social Media-aware Advertisement Brokering
App 20140330651 - Klemm; Reinhard P. ; et al. | 2014-11-06 |
System And Method For Selecting Agent In A Contact Center For Improved Call Routing
App 20140254790 - Shaffer; Shmuel ; et al. | 2014-09-11 |
System And Method For Training Agents Of A Contact Center
App 20140255895 - Shaffer; Shmuel ; et al. | 2014-09-11 |
System And Method For Detecting And Analyzing User Migration In Public Social Networks
App 20140250182 - Klemm; Reinhard P. ; et al. | 2014-09-04 |
Presentation Pacing System And Method
App 20140237371 - Klemm; Reinhard P. ; et al. | 2014-08-21 |
Method and apparatus for enterprise brokering of user-controlled availability
Grant 8,782,313 - John , et al. July 15, 2 | 2014-07-15 |
Context Aware Social Callback
App 20140059126 - Klemm; Reinhard P. ; et al. | 2014-02-27 |
System And Method For Online Access Control Based On Users Social Network Context
App 20140041055 - Shaffer; Shmuel ; et al. | 2014-02-06 |
System And Method For Providing Personalization Badges For Enhanced Customer Service Experience
App 20130170637 - Klemm; Reinhard P. ; et al. | 2013-07-04 |
Method and apparatus for launching a conference based on presence of invitees
Grant 8,270,320 - Boyer , et al. September 18, 2 | 2012-09-18 |
Method and apparatus for data mining within communication session information using an entity relationship model
Grant 8,180,722 - John , et al. May 15, 2 | 2012-05-15 |
Methods and apparatus for determining a presence of a user
Grant 8,176,086 - John , et al. May 8, 2 | 2012-05-08 |
Method and apparatus for providing a virtual assistant to a communication participant
Grant 8,107,401 - John , et al. January 31, 2 | 2012-01-31 |
Customer relationship management system with network contact center server configured to control automated web and voice dialogues
Grant 8,024,401 - Gurbani , et al. September 20, 2 | 2011-09-20 |
Method and apparatus for providing communication tasks in a workflow
Grant 7,936,863 - John , et al. May 3, 2 | 2011-05-03 |
Feeble ring tones
Grant 7,751,542 - Klemm , et al. July 6, 2 | 2010-07-06 |
Feeble ring tones
App 20070274503 - Klemm; Reinhard P. ; et al. | 2007-11-29 |
Automatic failure detection and recovery of applications
Grant 7,243,267 - Klemm , et al. July 10, 2 | 2007-07-10 |
Method and apparatus for enterprise brokering of user-controlled availability
App 20060174250 - John; Ajita ; et al. | 2006-08-03 |
Methods and apparatus for determining a proxy presence of a user
App 20060155733 - John; Ajita ; et al. | 2006-07-13 |
Methods and apparatus for determining a presence of a user
App 20060117050 - John; Ajita ; et al. | 2006-06-01 |
Method and apparatus for developing a virtual assistant for a communication
App 20060092978 - John; Ajita ; et al. | 2006-05-04 |
Method and apparatus for data mining within communication session information using an entity relationship model
App 20060085417 - John; Ajita ; et al. | 2006-04-20 |
Method and apparatus for launching a conference based on presence of invitees
App 20060067250 - Boyer; David G. ; et al. | 2006-03-30 |
Method and apparatus for providing communication tasks in a workflow
App 20060067252 - John; Ajita ; et al. | 2006-03-30 |
Method and apparatus for providing a virtual assistant to a communication participant
App 20060067352 - John; Ajita ; et al. | 2006-03-30 |
Automatic failure detection and recovery of applications
App 20030167421 - Klemm, Reinhard P. | 2003-09-04 |
Method and apparatus for target application program supervision
Grant 6,457,142 - Klemm , et al. September 24, 2 | 2002-09-24 |
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