| Patent | Date |
|---|
Enhanced digital messaging
Grant 11,418,648 - Erhart , et al. August 16, 2 | 2022-08-16 |
System and method for assessing the sensitivity of social network user populations to response time delays
Grant 11,388,131 - Klemm , et al. July 12, 2 | 2022-07-12 |
Semantic Data Acquisition, Storage And Presentation System
App 20220121816 - SEUL; MICHAEL ; et al. | 2022-04-21 |
Programmatic Creation of Dynamically Configured, Hierarchically Organized Hyperlinked XML Documents For Presenting Data and Domain Knowledge From Diverse Sources
App 20220121807 - Seul; Michael ; et al. | 2022-04-21 |
Systems And Methods For Presenting Information Extracted From One Or More Data Sources To Event Participants
App 20220083984 - Klemm; Reinhard | 2022-03-17 |
Temporary control of components using location based grants
Grant 11,240,215 - Klemm , et al. February 1, 2 | 2022-02-01 |
Systems and methods for presenting information extracted from one or more data sources to event participants
Grant 11,188,879 - Klemm November 30, 2 | 2021-11-30 |
Enhanced digital messaging
Grant 11,190,469 - Erhart , et al. November 30, 2 | 2021-11-30 |
Enhanced digital messaging
Grant 11,064,074 - Erhart , et al. July 13, 2 | 2021-07-13 |
System and method for email management through detection and analysis of dynamically variable behavior and activity patterns
Grant 11,019,000 - Klemm , et al. May 25, 2 | 2021-05-25 |
Enhanced Digital Messaging
App 20210029249 - Erhart; George ; et al. | 2021-01-28 |
Enhanced Digital Messaging
App 20210029065 - Erhart; George ; et al. | 2021-01-28 |
Enhanced Digital Messaging
App 20210029246 - Erhart; George ; et al. | 2021-01-28 |
System and Method for Efficient Port and Bandwidth Utilization in Setting up Communication Sessions
App 20200280591 - Klemm; Reinhard ; et al. | 2020-09-03 |
System and Method for Email Management Through Detection and Analysis of Dynamically Variable Behavior and Activity Patterns
App 20200228471 - Klemm; Reinhard ; et al. | 2020-07-16 |
Systems And Methods For Compiling And Dynamically Updating A Collection Of Frequently Asked Questions
App 20200218747 - Klemm; Reinhard ; et al. | 2020-07-09 |
System and method for efficient port and bandwidth utilization in setting up communication sessions
Grant 10,659,501 - Klemm , et al. | 2020-05-19 |
Systems and methods for compiling and dynamically updating a collection of frequently asked questions
Grant 10,621,218 - Klemm , et al. | 2020-04-14 |
Social messaging hold and wait treatment systems
Grant 10,425,363 - Skiba , et al. Sept | 2019-09-24 |
Systems And Methods For Presenting Information Extracted From One Or More Data Sources To Event Participants
App 20190287077 - Klemm; Reinhard | 2019-09-19 |
Systems and methods for presenting information extracted from one or more data sources to event participants
Grant 10,339,504 - Klemm | 2019-07-02 |
System and method for multimodal interaction aids
Grant 10,237,082 - Seligmann , et al. | 2019-03-19 |
On-call sharing of social media context and content
Grant 10,135,983 - Klemm , et al. November 20, 2 | 2018-11-20 |
System initiated dialog adjustment
Grant 10,003,692 - Skiba , et al. June 19, 2 | 2018-06-19 |
System Initiated Dialog Adjustment
App 20180115643 - SKIBA; DAVID ; et al. | 2018-04-26 |
Social Messaging Hold And Wait Treatment Systems
App 20180103149 - SKIBA; DAVID ; et al. | 2018-04-12 |
Validating Strength Values For Account Security Questions
App 20170310698 - KLEMM; Reinhard ; et al. | 2017-10-26 |
Temporary Control Of Components Using Location Based Grants
App 20170295169 - KLEMM; Reinhard ; et al. | 2017-10-12 |
Establishing a social connection with a business during a conversation
Grant 9,674,363 - Klemm , et al. June 6, 2 | 2017-06-06 |
On-Call Sharing of Social Media Context and Content
App 20170149971 - Klemm; Reinhard ; et al. | 2017-05-25 |
Establishing a Social Connection with a Business During a Conversation
App 20170149972 - Klemm; Reinhard ; et al. | 2017-05-25 |
Sharing Virtual Business Venues and Feedback with Social Connections
App 20170148036 - Klemm; Reinhard ; et al. | 2017-05-25 |
Social Media Integration In Omni-channel Customer Issue Resolution
App 20170098282 - Klemm; Reinhard ; et al. | 2017-04-06 |
System And Method For Assessing The Sensitivity Of Social Network User Populations To Response Time Delays
App 20170085515 - Klemm; Reinhard ; et al. | 2017-03-23 |
Conference call question manager
Grant 9,571,660 - Klemm , et al. February 14, 2 | 2017-02-14 |
Method and apparatus for augmenting communication sessions using contextual information
Grant 9,503,575 - Klemm November 22, 2 | 2016-11-22 |
System and method for determining expertise through speech analytics
Grant 9,495,350 - John , et al. November 15, 2 | 2016-11-15 |
System And Method For Compiling And Dynamically Updating A Collection Of Frequently Asked Questions
App 20160292204 - Klemm; Reinhard ; et al. | 2016-10-06 |
Natural language processing (NLP) and natural language generation (NLG) based on user context for enhanced contact center communication
Grant 9,454,760 - Klemm , et al. September 27, 2 | 2016-09-27 |
System and method for providing improved wait time estimates
Grant 9,319,527 - Klemm April 19, 2 | 2016-04-19 |
Conference Call Question Manager
App 20160105566 - Klemm; Reinhard ; et al. | 2016-04-14 |
Systems And Methods For Influencing Customer Treatment In A Contact Center Through Detection And Analysis Of Social Media Activity
App 20160042371 - Klemm; Reinhard | 2016-02-11 |
System and Method for Email Management Through Detection and Analysis of Dynamically Variable Behavior and Activity Patterns
App 20150381533 - Klemm; Reinhard ; et al. | 2015-12-31 |
System and Method for Efficient Port and Bandwidth Utilization in Setting up Communication Sessions
App 20150381674 - Klemm; Reinhard ; et al. | 2015-12-31 |
Method and Apparatus For Augmenting Communication Sessions Using Contextual Information
App 20150381803 - Klemm; Reinhard | 2015-12-31 |
Systems and Methods For Presenting Information Extracted From One or More Data Sources to Event Participants
App 20150379478 - Klemm; Reinhard | 2015-12-31 |
Natural Language Processing (nlp) And Natural Language Generation (nlg) Based On User Context For Enhanced Contact Center Communication
App 20150163358 - Klemm; Reinhard ; et al. | 2015-06-11 |
Dynamic guidance to a target conversation area with a communication device
Grant 9,008,689 - Klemm , et al. April 14, 2 | 2015-04-14 |
System And Method For Composing Meeting Invites In Accordance With Business Rules
App 20150006218 - Klemm; Reinhard ; et al. | 2015-01-01 |
System and method for determining call importance using social network context
Grant 8,879,697 - Klemm , et al. November 4, 2 | 2014-11-04 |
Dynamic Guidance To A Target Conversation Area With A Communication Device
App 20140308970 - Klemm; Reinhard ; et al. | 2014-10-16 |
System And Method For Determining Expertise Through Speech Analytics
App 20140081643 - JOHN; Ajita ; et al. | 2014-03-20 |
System And Method For Multimodal Interaction Aids
App 20140067936 - SELIGMANN; Doree Duncan ; et al. | 2014-03-06 |
System And Method For Determining Call Importance Using Social Network Context
App 20140044246 - KLEMM; Reinhard ; et al. | 2014-02-13 |
Personalizing Web Applications According To Social Network User Profiles
App 20130080911 - KLEMM; Reinhard | 2013-03-28 |
System And Method For Providing Improved Wait Time Estimates
App 20130051549 - KLEMM; Reinhard | 2013-02-28 |
Method Of Identifying Relevant User Feedback
App 20130006881 - KLEMM; Reinhard | 2013-01-03 |
System And Method For Preserving Context Across Multiple Customer Service Venues
App 20130006874 - KLEMM; Reinhard | 2013-01-03 |
System And Method For Personalized Customer Service Objects In Contact Centers
App 20120166345 - Klemm; Reinhard | 2012-06-28 |
System And Method For Programmatically Benchmarking Performance Of Contact Centers On Social Networks
App 20120166235 - Klemm; Reinhard | 2012-06-28 |
Method and apparatus for prefetching internet resources based on estimated round trip time
Grant 6,993,591 - Klemm January 31, 2 | 2006-01-31 |
Distributed indirect software instrumentation
Grant 6,216,237 - Klemm , et al. April 10, 2 | 2001-04-10 |
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