Patent | Date |
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Toolbar for single sign-on and non-single sign-on sites, applications, systems, and sessions Grant 9,542,549 - Gonzalez , et al. January 10, 2 | 2017-01-10 |
System and method for providing managed instant communication (or chat)-based helpdesk services Grant 9,443,216 - Singh , et al. September 13, 2 | 2016-09-13 |
Network technology standard operating environment Grant 9,274,824 - Blake , et al. March 1, 2 | 2016-03-01 |
Rule-based tracking of products based on intelligent identifiers Grant 9,202,196 - Singh , et al. December 1, 2 | 2015-12-01 |
System and method for providing a community portal for chat-based support services Grant 9,177,283 - Singh , et al. November 3, 2 | 2015-11-03 |
Network Technology Standard Operating Environment App 20150007171 - Blake; Michael R. ;   et al. | 2015-01-01 |
System and method for providing chat-based crisis management services Grant 8,832,187 - Goel , et al. September 9, 2 | 2014-09-09 |
Method and system for mutidimensional virtual online support center Grant 8,819,549 - Nageswaram , et al. August 26, 2 | 2014-08-26 |
System and method for providing instant communication based customer support services using voice recognition Grant 8,775,514 - Goel , et al. July 8, 2 | 2014-07-08 |
System and method for providing call and chat conferencing Grant 8,755,506 - Singh , et al. June 17, 2 | 2014-06-17 |
System and method for providing agent managed support via instant messaging Grant 8,667,059 - Singh , et al. March 4, 2 | 2014-03-04 |
Field level concurrency and transaction control for out-of-process object caching Grant 8,364,903 - Singh , et al. January 29, 2 | 2013-01-29 |
Rule-based Tracking Of Products Based On Intelligent Identifiers App 20120280799 - Singh; Amit ;   et al. | 2012-11-08 |
Method and system for virtual agent session monitoring and barge-in Grant 8,279,779 - Singh , et al. October 2, 2 | 2012-10-02 |
Toolbar For Single Sign-on And Non-single Sign-on Sites, Applications, Systems, And Sessions App 20120204249 - Gonzalez; Christopher M. ;   et al. | 2012-08-09 |
Provisioner For Single Sign-on And Non-single Sign-on Sites, Applications, Systems, And Sessions App 20120204248 - Gonzalez; Christopher M. ;   et al. | 2012-08-09 |
Field Level Concurrency And Transaction Control For Out-of-process Object Caching App 20110154315 - Singh; Amit ;   et al. | 2011-06-23 |
Method And System For Virtual Agent Session Monitoring And Barge-in App 20110141919 - Singh; Amit ;   et al. | 2011-06-16 |
Method And System For Mutidimensional Virtual Online Support Center App 20110066938 - Nageswaram; Amar ;   et al. | 2011-03-17 |
Method And System Of Providing Service Assistance Using A Hierarchical Order Of Communication Channels App 20100324961 - Singh; Amit ;   et al. | 2010-12-23 |
System And Method For Providing Managed Instant Communication (or Chat)-based Helpdesk Services App 20100325216 - Singh; Amit ;   et al. | 2010-12-23 |
System And Method For Providing Instant Communication Based Customer Support Services Using Voice Recognition App 20100316213 - Goel; Nikhil ;   et al. | 2010-12-16 |
System And Method For Providing Chat-based Crisis Management Services App 20100296641 - Goel; Nikhil ;   et al. | 2010-11-25 |
System And Method For Providing Call And Chat Conferencing App 20090003576 - SINGH; Amit ;   et al. | 2009-01-01 |
Apparatus And Method For Providing Call Deflection App 20090003579 - Singh; Amit ;   et al. | 2009-01-01 |
System And Method For Providing Workflow Monitoring App 20090006172 - SINGH; Amit ;   et al. | 2009-01-01 |
System And Method For Providing Agent Managed Support Via Instant Messaging App 20090006550 - SINGH; Amit ;   et al. | 2009-01-01 |
System And Method For Providing A Community Portal For Chat-based Support Services App 20090006549 - SINGH; Amit ;   et al. | 2009-01-01 |