| Patent | Date |
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Matching Using Agent/caller Sensitivity To Performance
App 20220131977 - KAN; Ittai ; et al. | 2022-04-28 |
Techniques For Behavioral Pairing In A Contact Center System
App 20220094793 - KAN; Ittai ; et al. | 2022-03-24 |
Techniques for behavioral pairing in a task assignment system
Grant 11,269,682 - Kan , et al. March 8, 2 | 2022-03-08 |
Techniques for estimating expected performance in a task assignment system
Grant 11,265,421 - Chishti , et al. March 1, 2 | 2022-03-01 |
Techniques For Decisioning Behavioral Pairing In A Task Assignment System
App 20220060582 - O'BRIEN; Caroline ; et al. | 2022-02-24 |
Matching using agent/caller sensitivity to performance
Grant 11,258,907 - Kan , et al. February 22, 2 | 2022-02-22 |
Techniques for behavioral pairing in a contact center system
Grant 11,218,597 - Kan , et al. January 4, 2 | 2022-01-04 |
Techniques for decisioning behavioral pairing in a task assignment system
Grant 11,196,865 - O'Brien , et al. December 7, 2 | 2021-12-07 |
Techniques For Benchmarking Pairing Strategies In A Task Assignment System
App 20210241201 - CHISHTI; Zia ; et al. | 2021-08-05 |
Techniques For Decisioning Behavioral Pairing In A Task Assignment System
App 20210168240 - O'BRIEN; Caroline ; et al. | 2021-06-03 |
Techniques For Behavioral Pairing In A Task Assignment System
App 20210132992 - KAN; Ittai ; et al. | 2021-05-06 |
Techniques For Behavioral Pairing In A Task Assignment System
App 20210132991 - KAN; Ittai ; et al. | 2021-05-06 |
Techniques for estimating expected performance in a task assignment system
Grant 10,999,439 - Chishti , et al. May 4, 2 | 2021-05-04 |
Techniques for estimating expected performance in a task assignment system
Grant 10,972,610 - Chishti , et al. April 6, 2 | 2021-04-06 |
Techniques for case allocation
Grant 10,958,789 - Kan , et al. March 23, 2 | 2021-03-23 |
Techniques For Behavioral Pairing In A Contact Center System
App 20210058516 - KAN; Ittai ; et al. | 2021-02-25 |
Techniques for decisioning behavioral pairing in a task assignment system
Grant 10,917,526 - O'Brien , et al. February 9, 2 | 2021-02-09 |
Matching Using Agent/caller Sensitivity To Performance
App 20200389557 - KAN; Ittai ; et al. | 2020-12-10 |
Techniques for behavioral pairing in a contact center system
Grant 10,834,263 - Kan , et al. November 10, 2 | 2020-11-10 |
Techniques For Estimating Expected Performance In A Task Assignment System
App 20200351401 - CHISHTI; Zia ; et al. | 2020-11-05 |
Techniques For Estimating Expected Performance In A Task Assignment System
App 20200351402 - CHISHTI; Zia ; et al. | 2020-11-05 |
Techniques For Estimating Expected Performance In A Task Assignment System
App 20200351400 - CHISHTI; Zia ; et al. | 2020-11-05 |
Techniques For Case Allocation
App 20200336594 - KAN; Ittai ; et al. | 2020-10-22 |
Techniques For Behavioral Pairing In A Contact Center System
App 20200280636 - KAN; Ittai ; et al. | 2020-09-03 |
Techniques for decisioning behavioral pairing in a task assignment system
Grant 10,757,262 - O'Brien , et al. A | 2020-08-25 |
Techniques for estimating expected performance in a task assignment system
Grant 10,757,260 - Chishti , et al. A | 2020-08-25 |
Matching using agent/caller sensitivity to performance
Grant 10,757,264 - Kan , et al. A | 2020-08-25 |
Techniques for behavioral pairing in a contact center system
Grant 10,659,613 - Kan , et al. | 2020-05-19 |
Techniques For Benchmarking Pairing Strategies In A Task Assignment System
App 20200125408 - CHISHTI; Zia ; et al. | 2020-04-23 |
Techniques For Behavioral Pairing In A Task Assignment System
App 20200125407 - KAN; Ittai ; et al. | 2020-04-23 |
Matching Using Agent/caller Sensitivity To Performance
App 20200014802 - KAN; Ittai ; et al. | 2020-01-09 |
Techniques For Behavioral Pairing In A Contact Center System
App 20190394335 - KAN; Ittai ; et al. | 2019-12-26 |
Techniques for behavioral pairing in a task assignment system
Grant 10,509,671 - Kan , et al. Dec | 2019-12-17 |
Techniques for benchmarking pairing strategies in a task assignment system
Grant 10,509,669 - Chishti , et al. Dec | 2019-12-17 |
Techniques For Estimating Expected Performance In A Task Assignment System
App 20190356781 - CHISHTI; Zia ; et al. | 2019-11-21 |
Matching using agent/caller sensitivity to performance
Grant 10,419,616 - Kan , et al. Sept | 2019-09-17 |
Techniques for behavioral pairing in a contact center system
Grant 10,404,861 - Kan , et al. Sep | 2019-09-03 |
Techniques for estimating expected performance in a task assignment system
Grant 10,375,246 - Chishti , et al. | 2019-08-06 |
Matching Using Agent/caller Sensitivity To Performance
App 20190222695 - KAN; Ittai ; et al. | 2019-07-18 |
Techniques For Behavioral Pairing In A Contact Center System
App 20190222697 - KAN; Ittai ; et al. | 2019-07-18 |
Techniques For Behavioral Pairing In A Task Assignment System
App 20190179667 - KAN; Ittai ; et al. | 2019-06-13 |
Techniques For Benchmarking Pairing Strategies In A Task Assignment System
App 20190138351 - CHISHTI; Zia ; et al. | 2019-05-09 |
Techniques for behavioral pairing in a contact center system
Grant 10,284,727 - Kan , et al. | 2019-05-07 |
Matching using agent/caller sensitivity to performance
Grant 10,244,117 - Kan , et al. | 2019-03-26 |
Techniques For Case Allocation
App 20190089836 - KAN; Ittai ; et al. | 2019-03-21 |
Techniques For Estimating Expected Performance In A Task Assignment System
App 20190068787 - CHISHTI; Zia ; et al. | 2019-02-28 |
Techniques for case allocation
Grant 10,135,988 - Kan , et al. November 20, 2 | 2018-11-20 |
Techniques for estimating expected performance in a task assignment system
Grant 10,122,860 - Chishti , et al. November 6, 2 | 2018-11-06 |
Techniques For Behavioral Pairing In A Contact Center System
App 20180316794 - KAN; Ittai ; et al. | 2018-11-01 |
Techniques For Behavioral Pairing In A Contact Center System
App 20180316793 - KAN; Ittai ; et al. | 2018-11-01 |
Techniques for estimating expected performance in a task assignment system
Grant 10,116,795 - Chishti , et al. October 30, 2 | 2018-10-30 |
Techniques for behavioral pairing in a contact center system
Grant 10,116,800 - Kan , et al. October 30, 2 | 2018-10-30 |
Techniques for benchmarking pairing strategies in a task assignment system
Grant 10,110,746 - Chishti , et al. October 23, 2 | 2018-10-23 |
Matching Using Agent/caller Sensitivity To Performance
App 20180270357 - KAN; Ittai ; et al. | 2018-09-20 |
Matching using agent/caller sensitivity to performance
Grant 10,027,812 - Kan , et al. July 17, 2 | 2018-07-17 |
Matching using agent/caller sensitivity to performance
Grant 10,027,811 - Kan , et al. July 17, 2 | 2018-07-17 |
Techniques For Case Allocation
App 20180167513 - KAN; Ittai ; et al. | 2018-06-14 |
Techniques for behavioral pairing in a contact center system
Grant 9,942,405 - Kan , et al. April 10, 2 | 2018-04-10 |
Techniques for behavioral pairing in a contact center system
Grant 9,930,180 - Kan , et al. March 27, 2 | 2018-03-27 |
Techniques for case allocation
Grant 9,924,041 - Kan , et al. March 20, 2 | 2018-03-20 |
Techniques For Case Allocation
App 20170155769 - KAN; Ittai ; et al. | 2017-06-01 |
Matching using agent/caller sensitivity to performance
Grant 9,462,127 - Kan , et al. October 4, 2 | 2016-10-04 |
Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
Grant 8,929,537 - Chishti , et al. January 6, 2 | 2015-01-06 |
Matching Using Agent/caller Sensitivity To Performance
App 20140086402 - KAN; Ittai ; et al. | 2014-03-27 |
Call Mapping Systems And Methods Using Variance Algorithm (va) And/or Distribution Compensation
App 20140044255 - CHISHTI; Zia ; et al. | 2014-02-13 |
Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
Grant 8,565,410 - Chishti , et al. October 22, 2 | 2013-10-22 |
Call Mapping Systems And Methods Using Variance Algorithm (va) And/or Distribution Compensation
App 20130251137 - CHISHTI; Zia ; et al. | 2013-09-26 |
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