Patent | Date |
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Virtual Assistant Augmentation System App 20200184963 - Joseph; Kurt M. ;   et al. | 2020-06-11 |
Managing power consumption state of electronic devices responsive to predicting future demand Grant 9,671,852 - Sullivan , et al. June 6, 2 | 2017-06-06 |
Managing Power Consumption State Of Electronic Devices Responsive To Predicting Future Demand App 20150370307 - SULLIVAN; MARC ;   et al. | 2015-12-24 |
Managing power consumption state of electronic devices responsive to predicting future demand Grant 9,152,203 - Sullivan , et al. October 6, 2 | 2015-10-06 |
User-configurable video data service and interface Grant 9,071,882 - Joseph , et al. June 30, 2 | 2015-06-30 |
Automated password reset via an interactive voice response system Grant 8,646,051 - Paden , et al. February 4, 2 | 2014-02-04 |
Managing Power Consumption Of Electronic Devices Responsive To Usage Forecast App 20130326250 - Sullivan; Marc ;   et al. | 2013-12-05 |
Prioritized user interface Grant 8,589,812 - Pasquale , et al. November 19, 2 | 2013-11-19 |
System and method for providing customer activities while in queue Grant 8,571,203 - Knott , et al. October 29, 2 | 2013-10-29 |
Apparatus and method for managing a network Grant 8,549,132 - Belz , et al. October 1, 2 | 2013-10-01 |
Methods And Apparatus For Analyzing User Information To Identify Conditions Indicating A Need For Assistance For The User App 20130238793 - Joseph; Kurt M. ;   et al. | 2013-09-12 |
Methods and apparatus for analyzing user information to identify conditions indicating a need for assistance for the user Grant 8,458,015 - Joseph , et al. June 4, 2 | 2013-06-04 |
Apparatus And Method For Managing A Network App 20130059621 - Belz; Steven M. ;   et al. | 2013-03-07 |
System and Method for Providing Customer Activities While in Queue App 20120269339 - Knott; Benjamin A. ;   et al. | 2012-10-25 |
System and method for providing customer activities while in queue Grant 8,229,102 - Knott , et al. July 24, 2 | 2012-07-24 |
System, method and software for transitioning between speech-enabled applications using action-object matrices Grant 8,218,754 - Pasquale , et al. July 10, 2 | 2012-07-10 |
Method and system for mapping caller information to call center agent transactions Grant 8,165,281 - Joseph , et al. April 24, 2 | 2012-04-24 |
Method and system for automating the creation of customer-centric interfaces Grant 8,131,524 - Bushey , et al. March 6, 2 | 2012-03-06 |
System and method for automating handling of slamming and cramming complaints Grant 7,983,412 - Joseph , et al. July 19, 2 | 2011-07-19 |
Announcement system and method of use Grant 7,936,861 - Knott , et al. May 3, 2 | 2011-05-03 |
Intelligently providing dialup access numbers using an automated voice response system Grant 7,936,862 - Paden , et al. May 3, 2 | 2011-05-03 |
Methods and Apparatus for Analyzing User Information to Identify Conditions Indicating a Need for Assistance for the User App 20100174572 - Joseph; Kurt M. ;   et al. | 2010-07-08 |
System, Method And Software For Transitioning Between Speech-enabled Applications Using Action-object Matrices App 20100061544 - Pasquale; Theodore B. ;   et al. | 2010-03-11 |
Flexible Multiple Spreadsheet Data Consolidation System App 20100017698 - Hills; Scott H. ;   et al. | 2010-01-21 |
Resetting access account passwords of a multitude of compartmentalized systems Grant 7,624,278 - Paden , et al. November 24, 2 | 2009-11-24 |
System, method and software for transitioning between speech-enabled applications using action-object matrices Grant 7,620,159 - Pasquale , et al. November 17, 2 | 2009-11-17 |
Flexible multiple spreadsheet data consolidation system Grant 7,617,443 - Mills , et al. November 10, 2 | 2009-11-10 |
System and method for the automated analysis of performance data Grant 7,551,723 - Mills , et al. June 23, 2 | 2009-06-23 |
Method And System For Automating The Creation Of Customer-centric Interfaces App 20080313571 - BUSHEY; Robert R. ;   et al. | 2008-12-18 |
System and Method for Providing Customer Activities While in Queue App 20080273687 - Knott; Benjamin A. ;   et al. | 2008-11-06 |
System and method for providing caller activities while in queue Grant 7,418,095 - Knott , et al. August 26, 2 | 2008-08-26 |
Intelligently Providing Dialup Access Numbers Using An Automated Voice Response System App 20080137815 - Paden; Jonathan ;   et al. | 2008-06-12 |
Call Routing from First to Second Dialog of Interactive Voice Response System App 20080123838 - Joseph; Kurt M. ;   et al. | 2008-05-29 |
Method and system for automating the creation of customer-centric interfaces Grant 7,379,537 - Bushey , et al. May 27, 2 | 2008-05-27 |
Call routing from first to second dialog of interactive voice response system Grant 7,349,534 - Joseph , et al. March 25, 2 | 2008-03-25 |
Intelligently providing dialup access numbers using an automated voice response system Grant 7,346,152 - Paden , et al. March 18, 2 | 2008-03-18 |
Prioritized User Interface App 20080046830 - Pasquale; Theodore ;   et al. | 2008-02-21 |
Method And System For Displaying Customer Information App 20080010084 - CASTRO; D. ALEXIS ;   et al. | 2008-01-10 |
System And Method For Automating Customer Slamming And Cramming Complaints App 20080002821 - Joseph; Kurt M. ;   et al. | 2008-01-03 |
System and method for prioritized interface design Grant 7,308,288 - Pasquale , et al. December 11, 2 | 2007-12-11 |
Method and system for displaying customer information Grant 7,286,656 - Castro , et al. October 23, 2 | 2007-10-23 |
System and method for processing complaints Grant 7,272,222 - Joseph , et al. September 18, 2 | 2007-09-18 |
System And Method To Provide Automated Scripting For Customer Service Representatives App 20070206757 - Pennington; Stanford E. JR. ;   et al. | 2007-09-06 |
User-configurable video data service and interface App 20070180489 - Joseph; Kurt M. ;   et al. | 2007-08-02 |
Call Routing From First To Second Dialog Of Interactive Voice Response System App 20070121895 - Joseph; Kurt M. ;   et al. | 2007-05-31 |
System and method to provide automated scripting for customer service representatives Grant 7,215,757 - Pennington, Jr. , et al. May 8, 2 | 2007-05-08 |
System, method and user interface to deliver message content App 20070039036 - Sullivan; Marc A. ;   et al. | 2007-02-15 |
Method and system for automating the analysis of word frequencies Grant 7,131,117 - Mills , et al. October 31, 2 | 2006-10-31 |
Method and apparatus for managing surveys across service centers App 20060227944 - Paden; Jon ;   et al. | 2006-10-12 |
Call routing from manual to automated dialog of interactive voice response system Grant 7,120,244 - Joseph , et al. October 10, 2 | 2006-10-10 |
Intelligently providing dialup access numbers using an automated voice response system App 20060083361 - Paden; Jonathan ;   et al. | 2006-04-20 |
System and method for providing product offers at a call center App 20060062375 - Pasquale; Theodore ;   et al. | 2006-03-23 |
Resetting access account passwords of a multitude of compartmentalized systems App 20060059361 - Paden; Jonathan ;   et al. | 2006-03-16 |
Automated password reset via an interactive voice response system App 20060059362 - Paden; Jonathan ;   et al. | 2006-03-16 |
Method and system for mapping caller information to call center agent transactions App 20060023863 - Joseph; Kurt M. ;   et al. | 2006-02-02 |
Method for identifying and prioritizing customer care automation App 20060026049 - Joseph; Kurt M. ;   et al. | 2006-02-02 |
Announcement system and method of use App 20060018443 - Knott; Benjamin Anthony ;   et al. | 2006-01-26 |
System, method and software for transitioning between speech-enabled applications using action-object matrices App 20050254632 - Pasquale, Theodore B. ;   et al. | 2005-11-17 |
System, method and software for delivering targeted content to queued users App 20050195961 - Pasquale, Theodore B. ;   et al. | 2005-09-08 |
System and method for the automated analysis of performance data App 20050078805 - Mills, Scott H. ;   et al. | 2005-04-14 |
System, method & software for a user responsive call center customer service delivery solution App 20050075894 - Bushey, Robert R. ;   et al. | 2005-04-07 |
Method and system for displaying customer information App 20050069123 - Castro, D. Alexis ;   et al. | 2005-03-31 |
System and method for processing complaints App 20050058264 - Joseph, Kurt M. ;   et al. | 2005-03-17 |
System and method for prioritized interface design App 20050054384 - Pasquale, Theodore ;   et al. | 2005-03-10 |
System and method to provide automated scripting for customer service representatives App 20050053224 - Pennington, Stanford E. JR. ;   et al. | 2005-03-10 |
Call routing from manual to automated dialog of interactive voice response system App 20050041796 - Joseph, Kurt M. ;   et al. | 2005-02-24 |
System and method to provide automated scripting for customer service representatives Grant 6,856,679 - Pennington, Jr. , et al. February 15, 2 | 2005-02-15 |
Flexible Multiple Spreadsheet Data Consolidation System App 20050034058 - Mills, Scott H. ;   et al. | 2005-02-10 |
System and method for automating customer slamming and cramming complaints Grant 6,853,722 - Joseph , et al. February 8, 2 | 2005-02-08 |
System and method for the automated analysis of performance data Grant 6,842,504 - Mills , et al. January 11, 2 | 2005-01-11 |
Method and system for displaying customer information Grant 6,823,053 - Castro , et al. November 23, 2 | 2004-11-23 |
Call routing from manual to automated dialog of interactive voice response system Grant 6,807,274 - Joseph , et al. October 19, 2 | 2004-10-19 |
System and method for providing customer activities while in queue App 20040174980 - Knott, Benjamin A. ;   et al. | 2004-09-09 |
Adaptive voice recognition menu method and system App 20040161078 - Knott, Benjamin A. ;   et al. | 2004-08-19 |
Method and system for displaying customer information App 20040066922 - Castro, D. Alexis ;   et al. | 2004-04-08 |
Method and system for automating the analysis of word frequencies App 20040044950 - Mills, Scott H. ;   et al. | 2004-03-04 |
Adaptive voice recognition menu method and system Grant 6,697,460 - Knott , et al. February 24, 2 | 2004-02-24 |
System and method for the automated analysis of performance data App 20040032935 - Mills, Scott H. ;   et al. | 2004-02-19 |
Call routing from manual to automated dialog of interactive voice response system App 20040005047 - Joseph, Kurt M. ;   et al. | 2004-01-08 |
Method and system for automated categorization of statements App 20040006473 - Mills, Scott H. ;   et al. | 2004-01-08 |
System and method to provide automated scripting for customer service representatives App 20030206621 - Pennington, Stanford E. JR. ;   et al. | 2003-11-06 |
Adaptive voice recognition menu method and system App 20030202640 - Knott, Benjamin A. ;   et al. | 2003-10-30 |
Direct collection of customer intentions for designing customer service center interface App 20030204435 - McQuilkin, Meredith L. ;   et al. | 2003-10-30 |
System and method for automating customer slamming and cramming complaints App 20030202643 - Joseph, Kurt M. ;   et al. | 2003-10-30 |
Method and system for automating the creation of customer-centric interfaces App 20020196277 - Bushey, Robert R. ;   et al. | 2002-12-26 |