Patent | Date |
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Automated Indication Of Urgency Using Internet Of Things (iot) Data App 20220182494 - Kwatra; Shikhar ;   et al. | 2022-06-09 |
User-derived Webpage Activity Control App 20220166825 - Jaiswal; Peeyush ;   et al. | 2022-05-26 |
Generated Story Based Authentication Utilizing Event Data App 20220141229 - Balasubramanian; Swaminathan ;   et al. | 2022-05-05 |
Using speech and facial bio-metrics to deliver text messages at the appropriate time Grant 11,283,751 - Jaiswal , et al. March 22, 2 | 2022-03-22 |
Cognitive engine for multiple internet of things devices Grant 11,238,353 - Jaiswal , et al. February 1, 2 | 2022-02-01 |
Multi-factor authentication utilizing event data Grant 11,228,578 - Vasudevan , et al. January 18, 2 | 2022-01-18 |
System To Control Access To Web Resources Based On An Internet Of Things Authorization Mechanism App 20220006812 - Rodriguez Bravo; Cesar Augusto ;   et al. | 2022-01-06 |
Profile virtual conference attendees to enhance meeting interactions Grant 11,212,129 - Sipcic , et al. December 28, 2 | 2021-12-28 |
Analyzing voice response to telephone call to assign appropriate agent Grant 11,196,864 - Jaiswal , et al. December 7, 2 | 2021-12-07 |
Security actions based on monitored computer and user physical activities Grant 11,194,904 - Rodriguez Bravo , et al. December 7, 2 | 2021-12-07 |
Intelligent user notification during an event in an internet of things (IoT) computing environment Grant 11,195,122 - Jaiswal , et al. December 7, 2 | 2021-12-07 |
Automatically setting an auto-purge value to multiple tables within a database Grant 11,188,507 - Jaiswal , et al. November 30, 2 | 2021-11-30 |
Intelligent teleconference operations in an internet of things (IoT) computing environment Grant 11,153,109 - Kwatra , et al. October 19, 2 | 2021-10-19 |
Dynamic Tag-based Parental Control For Media Consumption App 20210281916 - Jaiswal; Priyansh ;   et al. | 2021-09-09 |
Communication Notification Management App 20210233525 - Jaiswal; Priyansh ;   et al. | 2021-07-29 |
Utilizing IOT devices for detecting an emergency and locating a convenient parking space Grant 11,056,231 - Jaiswal , et al. July 6, 2 | 2021-07-06 |
Intelligent feedback and context driven web navigation Grant 11,010,446 - Jaiswal , et al. May 18, 2 | 2021-05-18 |
Dynamic communication session filtering Grant 10,971,168 - Kwatra , et al. April 6, 2 | 2021-04-06 |
Automated participation evaluator Grant 10,949,787 - Jaiswal , et al. March 16, 2 | 2021-03-16 |
Methods and systems for managing text in rendered images Grant 10,937,127 - Kwatra , et al. March 2, 2 | 2021-03-02 |
Contextual preferred response time alert Grant 10,938,985 - Jaiswal , et al. March 2, 2 | 2021-03-02 |
Automatic table cleanup for relational databases Grant 10,909,096 - Jaiswal , et al. February 2, 2 | 2021-02-02 |
Multi-factor Authentication Utilizing Event Data App 20200366665 - VASUDEVAN; CHERANELLORE ;   et al. | 2020-11-19 |
Event Data Fencing Based On Vulnerability Detection App 20200366704 - VASUDEVAN; CHERANELLORE ;   et al. | 2020-11-19 |
Dynamic Communication Session Filtering App 20200273477 - Kwatra; Shikhar ;   et al. | 2020-08-27 |
Sender system status-aware load balancing Grant 10,757,180 - Hodges , et al. A | 2020-08-25 |
Domain-specific language for processing message content Grant 10,719,378 - Sipcic , et al. | 2020-07-21 |
Contextual Preferred Response Time Alert App 20200169634 - Jaiswal; Priyansh ;   et al. | 2020-05-28 |
Security Actions Based On Monitored Computer And User Physical Activities App 20200143046 - RODRIGUEZ BRAVO; Cesar Augusto ;   et al. | 2020-05-07 |
Intelligent Feedback And Context Driven Web Navigation App 20200074011 - JAISWAL; Priyansh ;   et al. | 2020-03-05 |
Domain-specific Language For Processing Message Content App 20200073735 - Sipcic; Slobodan ;   et al. | 2020-03-05 |
Encrypted Data According To A Schema App 20200076777 - Sipcic; Slobodan ;   et al. | 2020-03-05 |
Intelligent Teleconference Operations In An Internet Of Things (iot) Computing Environment App 20200052920 - KWATRA; Shikhar ;   et al. | 2020-02-13 |
Methods And Systems For Managing Text In Rendered Images App 20200051208 - KWATRA; Shikhar ;   et al. | 2020-02-13 |
Automatically Setting An Auto-purge Value To Multiple Tables Within A Database App 20200050593 - Jaiswal; Peeyush ;   et al. | 2020-02-13 |
Automated Participation Evaluator App 20200042916 - Jaiswal; Peeyush ;   et al. | 2020-02-06 |
Intelligent Design Structure Selection In An Internet Of Things (iot) Computing Environment App 20190384865 - JAISWAL; Peeyush ;   et al. | 2019-12-19 |
Cognitive Engine For Multiple Internet Of Things Devices App 20190347560 - Jaiswal; Peeyush ;   et al. | 2019-11-14 |
Intelligent User Notification During An Event In An Internet Of Things (iot) Computing Environment App 20190334733 - JAISWAL; Peeyush ;   et al. | 2019-10-31 |
Sender System Status-aware Load Balancing App 20190182316 - HODGES; Robert D. ;   et al. | 2019-06-13 |
Utilizing Iot Devices For Detecting An Emergency And Locating A Convenient Parking Space App 20190147138 - Jaiswal; Peeyush ;   et al. | 2019-05-16 |
Playing back portions of a recorded conversation based on keywords Grant 10,257,350 - Jaiswal , et al. | 2019-04-09 |
Method and system for using conversational biometrics and speaker identification/verification to filter voice streams Grant 10,249,304 - Jaiswal , et al. | 2019-04-02 |
Sender system status-aware load balancing Grant 10,244,048 - Hodges , et al. | 2019-03-26 |
Service request routing using passive skill certification Grant 10,244,116 - Daye , et al. | 2019-03-26 |
Voicemail transmission utilizing signals associated with radio band frequencies Grant 10,142,481 - Daye , et al. Nov | 2018-11-27 |
Method And System For Using Conversational Biometrics And Speaker Identification/verification To Filter Voice Streams App 20180322882 - JAISWAL; Peeyush ;   et al. | 2018-11-08 |
Sender System Status-aware Load Balancing App 20180316752 - HODGES; Robert D. ;   et al. | 2018-11-01 |
Recording And Playing Back Portions Of A Telephone Call App 20180288222 - JAISWAL; Peeyush ;   et al. | 2018-10-04 |
Method and system for using conversational biometrics and speaker identification/verification to filter voice streams Grant 10,083,693 - Jaiswal , et al. September 25, 2 | 2018-09-25 |
Recording and playing back portions of a telephone call Grant 10,057,417 - Jaiswal , et al. August 21, 2 | 2018-08-21 |
Communication transaction continuity using multiple cross-modal services Grant 10,027,722 - Jaiswal , et al. July 17, 2 | 2018-07-17 |
Intelligent Scheduling Management App 20180189743 - BALASUBRAMANIAN; Swaminathan ;   et al. | 2018-07-05 |
Dynamically managing a system of servers Grant 9,992,275 - Jaiswal , et al. June 5, 2 | 2018-06-05 |
Caller-identity based security Grant 9,979,705 - Davis , et al. May 22, 2 | 2018-05-22 |
Adapting An Application Based On Mood And Biometrics App 20180101577 - Jaiswal; Peeyush ;   et al. | 2018-04-12 |
Adapting An Application Based On Mood And Biometrics App 20180101579 - Jaiswal; Peeyush ;   et al. | 2018-04-12 |
Method And System For Using Conversational Biometrics And Speaker Identification/verification To Filter Voice Streams App 20180090148 - JAISWAL; Peeyush ;   et al. | 2018-03-29 |
Automatic Table Cleanup For Relational Databases App 20180081916 - JAISWAL; Peeyush ;   et al. | 2018-03-22 |
Automatically Setting An Auto-purge Value To Multiple Tables Within A Database App 20180067972 - Jaiswal; Peeyush ;   et al. | 2018-03-08 |
Automatic table cleanup for relational databases Grant 9,904,696 - Jaiswal , et al. February 27, 2 | 2018-02-27 |
Method and system for using conversational biometrics and speaker identification/verification to filter voice streams Grant 9,870,776 - Jaiswal , et al. January 16, 2 | 2018-01-16 |
Using an integrated services for digital network message header to convey a battery state Grant 9,860,847 - Jaiswal , et al. January 2, 2 | 2018-01-02 |
Voice pattern coding sequence and cataloging voice matching system Grant 9,786,271 - Combs , et al. October 10, 2 | 2017-10-10 |
Voicemail Transmission Utilizing Signals Associated With Radio Band Frequencies App 20170272576 - Daye; Sheri G. ;   et al. | 2017-09-21 |
Dynamically Managing A System Of Servers App 20170223099 - Jaiswal; Peeyush ;   et al. | 2017-08-03 |
Recording And Playing Back Portions Of A Telephone Call App 20170214792 - JAISWAL; Peeyush ;   et al. | 2017-07-27 |
Dynamically managing a system of servers Grant 9,692,648 - Jaiswal , et al. June 27, 2 | 2017-06-27 |
Recording and playing back portions of a telephone call Grant 9,654,626 - Jaiswal , et al. May 16, 2 | 2017-05-16 |
Voicemail transmission utilizing signals associated with radio band frequencies Grant 9,648,472 - Daye , et al. May 9, 2 | 2017-05-09 |
Customizable and individualized speech recognition settings interface for users with language accents Grant 9,552,810 - Belisario , et al. January 24, 2 | 2017-01-24 |
Customizable And Individualized Speech Recognition Settings Interface For Users With Language Accents App 20160293159 - Belisario; Ella ;   et al. | 2016-10-06 |
Service Request Routing Using Passive Skill Certification App 20160269557 - Daye; Sheri G. ;   et al. | 2016-09-15 |
Service request routing using passive skill certification Grant 9,420,107 - Daye , et al. August 16, 2 | 2016-08-16 |
Dynamically Managing A System Of Servers App 20160204981 - Jaiswal; Peeyush ;   et al. | 2016-07-14 |
Using An Integrated Services For Digital Network Message Header To Convey A Battery State App 20160183194 - Jaiswal; Peeyush ;   et al. | 2016-06-23 |
Method and system for using conversational biometrics and speaker identification/verification to filter voice streams Grant 9,336,778 - Jaiswal , et al. May 10, 2 | 2016-05-10 |
Using an ISDN message header to support time zone identification Grant 9,338,291 - Daye , et al. May 10, 2 | 2016-05-10 |
Method And System For Using Conversational Biometrics And Speaker Identification/verification To Filter Voice Streams App 20160118047 - JAISWAL; Peeyush ;   et al. | 2016-04-28 |
Dynamically managing a system of servers Grant 9,300,486 - Jaiswal , et al. March 29, 2 | 2016-03-29 |
Automatic Table Cleanup For Relational Databases App 20160048541 - JAISWAL; Peeyush ;   et al. | 2016-02-18 |
Caller-identity Based Security App 20160014096 - Davis; Brent L. ;   et al. | 2016-01-14 |
Automatic table cleanup for relational databases Grant 9,218,371 - Jaiswal , et al. December 22, 2 | 2015-12-22 |
Using An Isdn Message Header To Support Time Zone Identification App 20150326719 - Daye; Sheri G. ;   et al. | 2015-11-12 |
Recording And Playing Back Portions Of A Telephone Call App 20150326717 - JAISWAL; Peeyush ;   et al. | 2015-11-12 |
Adaptive voice print for conversational biometric engine Grant 9,183,836 - Daye , et al. November 10, 2 | 2015-11-10 |
Caller-identity based security Grant 9,172,493 - Davis , et al. October 27, 2 | 2015-10-27 |
Apparatus, method and program product for seamless WiFi network transitions Grant 9,161,207 - Franco , et al. October 13, 2 | 2015-10-13 |
Recording and playing back portions of a telephone call Grant 9,154,617 - Jaiswal , et al. October 6, 2 | 2015-10-06 |
Multilingual speech recognition and public announcement Grant 9,093,062 - Daye , et al. July 28, 2 | 2015-07-28 |
Service Request Routing Using Passive Skill Certification App 20150195408 - Daye; Sheri G. ;   et al. | 2015-07-09 |
Communication Transaction Continuity Using Multiple Cross-modal Services App 20150195310 - Jaiswal; Peeyush ;   et al. | 2015-07-09 |
Service request routing using passive skill certification Grant 9,049,298 - Daye , et al. June 2, 2 | 2015-06-02 |
Multilingual Speech Recognition And Public Announcement App 20150142431 - Daye; Sheri G. ;   et al. | 2015-05-21 |
Multilingual speech recognition and public announcement Grant 9,015,032 - Daye , et al. April 21, 2 | 2015-04-21 |
Efficient identification of entire row uniqueness in relational databases Grant 8,984,301 - Jaiswal , et al. March 17, 2 | 2015-03-17 |
Monitoring and providing access to back to back scheduled conference calls Grant 8,942,365 - Daye , et al. January 27, 2 | 2015-01-27 |
APPARATUS, METHOD AND PROGRAM PRODUCT FOR SEAMLESS WiFi NETWORK TRANSITIONS App 20140348153 - Franco; Lucas Goncalves ;   et al. | 2014-11-27 |
Optimized method to select and retrieve a contact center transaction from a set of transactions stored in a queuing mechanism Grant 8,879,713 - Jaiswal , et al. November 4, 2 | 2014-11-04 |
Recording And Playing Back Portions Of A Telephone Call App 20140315520 - JAISWAL; Peeyush ;   et al. | 2014-10-23 |
Short messaging service for extending customer service delivery channels Grant 8,855,615 - Jaiswal , et al. October 7, 2 | 2014-10-07 |
Conference call service with speech processing for heavily accented speakers Grant 8,849,666 - Jaiswal , et al. September 30, 2 | 2014-09-30 |
Monitoring And Providing Access To Back To Back Scheduled Conference Calls App 20140286485 - Daye; Sheri G. ;   et al. | 2014-09-25 |
Method And System For Using Conversational Biometrics And Speaker Identification/verification To Filter Voice Streams App 20140286481 - JAISWAL; Peeyush ;   et al. | 2014-09-25 |
Apparatus, method and program product for seamless WiFi network transitions Grant 8,842,648 - Franco , et al. September 23, 2 | 2014-09-23 |
Real time automatic caller speech profiling Grant 8,824,641 - Daye , et al. September 2, 2 | 2014-09-02 |
Method and system for using conversational biometrics and speaker identification/verification to filter voice streams Grant 8,804,918 - Jaiswal , et al. August 12, 2 | 2014-08-12 |
Automatic web conference presentation synchronizer Grant 8,797,900 - Jaiswal , et al. August 5, 2 | 2014-08-05 |
Retrieving a voice print of a caller Grant 8,781,097 - Aghara , et al. July 15, 2 | 2014-07-15 |
Adaptive Voice Print For Conversational Biometric Engine App 20140188472 - Daye; Sheri G. ;   et al. | 2014-07-03 |
Method And System For Using Conversational Biometrics And Speaker Identification/verification To Filter Voice Streams App 20140119520 - JAISWAL; Peeyush ;   et al. | 2014-05-01 |
Adaptive voice print for conversational biometric engine Grant 8,700,401 - Daye , et al. April 15, 2 | 2014-04-15 |
Automatic generation of distractors for special-purpose speech recognition grammars Grant 8,688,452 - Lewis , et al. April 1, 2 | 2014-04-01 |
UPD-based soft phone state monitoring for CTI applications Grant 8,687,500 - Jaiswal , et al. April 1, 2 | 2014-04-01 |
Self-configuring language translation device Grant 8,682,640 - Jaiswal March 25, 2 | 2014-03-25 |
Real Time Automatic Caller Speech Profiling App 20140064464 - DAYE; SHERI G. ;   et al. | 2014-03-06 |
Customized interactive voice response menus Grant 8,661,112 - Creamer , et al. February 25, 2 | 2014-02-25 |
Method and system for using conversational biometrics and speaker identification/verification to filter voice streams Grant 8,654,935 - Jaiswal , et al. February 18, 2 | 2014-02-18 |
Real time automatic caller speech profiling Grant 8,600,013 - Daye , et al. December 3, 2 | 2013-12-03 |
Method And System For Using Conversational Biometrics And Speaker Identification/verification To Filter Voice Streams App 20130262112 - JAISWAL; Peeyush ;   et al. | 2013-10-03 |
Location relevant directory assistance Grant 8,548,150 - Creamer , et al. October 1, 2 | 2013-10-01 |
Method and system for using conversational biometrics and speaker identification/verification to filter voice streams Grant 8,537,978 - Jaiswal , et al. September 17, 2 | 2013-09-17 |
Identifying caller preferences based on voice print analysis Grant 8,532,268 - Jaiswal , et al. September 10, 2 | 2013-09-10 |
Conference Call Service with Speech Processing for Heavily Accented Speakers App 20130226576 - Jaiswal; Peeyush ;   et al. | 2013-08-29 |
Automatic Table Cleanup For Relational Databases App 20130226882 - Jaiswal; Peeyush ;   et al. | 2013-08-29 |
Dynamic Call Special Treatment Based On Aggregate Call Hold Queue Time App 20130202102 - Jaiswal; Peeyush ;   et al. | 2013-08-08 |
Interactive voice response (IVR) system call interruption handling Grant 8,494,122 - Jaiswal , et al. July 23, 2 | 2013-07-23 |
Automatic Web Conference Presentation Synchronizer App 20130182063 - Jaiswal; Peeyush ;   et al. | 2013-07-18 |
Adaptive Voice Print For Conversational Biometric Engine App 20130166301 - DAYE; SHERI G. ;   et al. | 2013-06-27 |
Detecting and communicating biometrics of recorded voice during transcription process Grant 8,457,964 - Jaiswal June 4, 2 | 2013-06-04 |
Multilingual Speech Recognition And Public Announcement App 20130138422 - Daye; Sheri G. ;   et al. | 2013-05-30 |
Secure voice transaction method and system Grant 8,442,187 - Jaiswal , et al. May 14, 2 | 2013-05-14 |
Adaptive voice print for conversational biometric engine Grant 8,417,525 - Daye , et al. April 9, 2 | 2013-04-09 |
Embedded biometrics in telecommunication devices for feature extraction and context identification Grant 8,417,289 - Jaiswal , et al. April 9, 2 | 2013-04-09 |
Upd-based Soft Phone State Monitoring For Cti Applications App 20130044606 - Jaiswal; Peeyush ;   et al. | 2013-02-21 |
APPARATUS, METHOD AND PROGRAM PRODUCT FOR SEAMLESS WiFi NETWORK TRANSITIONS App 20130039353 - Franco; Lucas Goncalves ;   et al. | 2013-02-14 |
Automatic call completion in a directory assistance system Grant 8,374,332 - Creamer , et al. February 12, 2 | 2013-02-12 |
Interactive voice response (IVR) system call interruption handling Grant 8,374,317 - Jaiswal , et al. February 12, 2 | 2013-02-12 |
Real time automatic caller speech profiling Grant 8,358,747 - Daye , et al. January 22, 2 | 2013-01-22 |
Detecting and Communicating Biometrics of Recorded Voice During Transcription Process App 20120330660 - Jaiswal; Peeyush | 2012-12-27 |
Real Time Automatic Caller Speech Profiling App 20120328085 - DAYE; SHERI G. ;   et al. | 2012-12-27 |
Optimized Method To Select And Retrieve A Contact Center Transaction From A Set Of Transactions Stored In A Queuing Mechanism App 20120314847 - JAISWAL; Peeyush ;   et al. | 2012-12-13 |
Detecting and communicating biometrics of recorded voice during transcription process Grant 8,326,624 - Jaiswal December 4, 2 | 2012-12-04 |
Identifying Caller Preferences Based On Voice Print Analysis App 20120288068 - Jaiswal; Peeyush ;   et al. | 2012-11-15 |
Restricting resources consumed by ghost agents Grant 8,312,466 - Creamer , et al. November 13, 2 | 2012-11-13 |
UPD-based soft phone state monitoring for CTI applications Grant 8,300,630 - Jaiswal , et al. October 30, 2 | 2012-10-30 |
Optimized method to select and retrieve a contact center transaction from a set of transactions stored in a queuing mechanism Grant 8,295,468 - Jaiswal , et al. October 23, 2 | 2012-10-23 |
Managing conference calls via a talk queue Grant 8,290,134 - Jaiswal , et al. October 16, 2 | 2012-10-16 |
Embedded biometrics in telecommunication devices for feature extraction and context identification Grant 8,260,350 - Jaiswal , et al. September 4, 2 | 2012-09-04 |
Embedded Biometrics in Telecommunication Devices for Feature Extraction and Context Identification App 20120219125 - Jaiswal; Peeyush ;   et al. | 2012-08-30 |
Interactive Voice Response (ivr) System Call Interruption Handling App 20120213341 - Jaiswal; Peeyush ;   et al. | 2012-08-23 |
Identifying caller preferences based on voice print analysis Grant 8,249,225 - Jaiswal , et al. August 21, 2 | 2012-08-21 |
Providing speaker identifying information within embedded digital information Grant 8,249,224 - Creamer , et al. August 21, 2 | 2012-08-21 |
Secure Voice Transaction Method And System App 20120207287 - Jaiswal; Peeyush ;   et al. | 2012-08-16 |
Data processing system for autonomously building speech identification and tagging data Grant 8,219,397 - Jaiswal , et al. July 10, 2 | 2012-07-10 |
Secure voice transaction method and system Grant 8,194,827 - Jaiswal , et al. June 5, 2 | 2012-06-05 |
Retrieving A Voice Print Of A Caller App 20120134479 - AGHARA; AMIT ;   et al. | 2012-05-31 |
System and apparatus for real-time dynamic modification of service-oriented systems using annotations to specify real-time system constraints Grant 8,185,869 - Bou-Ghannam , et al. May 22, 2 | 2012-05-22 |
System and method for implementing voice print-based priority call routing Grant 8,180,646 - Jaiswal , et al. May 15, 2 | 2012-05-15 |
Providing telephone services based on a subscriber voice identification Grant 8,175,650 - Colson , et al. May 8, 2 | 2012-05-08 |
IVR call routing testing Grant 8,160,209 - Wang , et al. April 17, 2 | 2012-04-17 |
Validating software in a grid environment using ghost agents Grant 8,145,751 - Creamer , et al. March 27, 2 | 2012-03-27 |
Optimizing interactive voice response unit port utilization Grant 8,144,855 - Jaiswal , et al. March 27, 2 | 2012-03-27 |
Call volume based IVR call duration and port adjustment Grant 8,139,734 - Daye , et al. March 20, 2 | 2012-03-20 |
Correlating call log files using voice prints Grant 8,139,754 - Aghara , et al. March 20, 2 | 2012-03-20 |
Service for providing periodic contact to a predetermined list of contacts using multi-party rules Grant 8,140,620 - Creamer , et al. March 20, 2 | 2012-03-20 |
Verification of user presence during an interactive voice response system session Grant 8,130,915 - Jaiswal , et al. March 6, 2 | 2012-03-06 |
Credit card activation processing system and method Grant 8,102,982 - Creamer , et al. January 24, 2 | 2012-01-24 |
Dynamic control of voice mail delivery sequence Grant 8,085,907 - Jaiswal December 27, 2 | 2011-12-27 |
Method and system to manage multiple IVRs Grant 8,073,112 - Jaiswal , et al. December 6, 2 | 2011-12-06 |
Telephone voice command enabled computer administration method and system Grant 8,050,930 - Jaiswal , et al. November 1, 2 | 2011-11-01 |
Service for providing speaker voice metrics Grant 8,027,842 - Creamer , et al. September 27, 2 | 2011-09-27 |
Using ghost agents in an environment supported by customer service providers Grant 8,024,713 - Creamer , et al. September 20, 2 | 2011-09-20 |
Adaptive Voice Print For Conversational Biometric Engine App 20110196676 - DAYE; SHERI GAYLE ;   et al. | 2011-08-11 |
Password application Grant 7,996,885 - Jaiswal , et al. August 9, 2 | 2011-08-09 |
Self-configuring Language Translation Device App 20110125486 - Jaiswal; Peeyush | 2011-05-26 |
Non-Intrusive Acoustic Monitoring for Equipment Diagnostic and Fault Reporting App 20110125300 - Jaiswal; Peeyush ;   et al. | 2011-05-26 |
Chat tool for concurrently chatting over more than one interrelated chat channels Grant 7,945,620 - Bou-Ghannam , et al. May 17, 2 | 2011-05-17 |
Real Time Automatic Caller Speech Profiling App 20110110502 - DAYE; SHERI G. ;   et al. | 2011-05-12 |
Service Request Routing Using Passive Skill Certification App 20110096919 - Daye; Sheri G. ;   et al. | 2011-04-28 |
Detecting And Communicating Biometrics Of Recorded Voice During Transcription Process App 20110099011 - Jaiswal; Peeyush | 2011-04-28 |
Correlating Call Log Files Using Voice Prints App 20110091020 - AGHARA; AMIT ;   et al. | 2011-04-21 |
Optimizing service processing based on business information, operational intelligence, and self-learning Grant 7,921,195 - Jaiswal , et al. April 5, 2 | 2011-04-05 |
Verification Of User Presence During An Interactive Voice Response System Session App 20110051907 - Jaiswal; Peeyush ;   et al. | 2011-03-03 |
Dynamic Control Of Voice Mail Delivery Sequence App 20110044432 - Jaiswal; Peeyush | 2011-02-24 |
Realtime Multichannel Web Password Reset App 20110016515 - DHANAKSHIRUR; GIRISH ;   et al. | 2011-01-20 |
Security With Speaker Verification App 20100328035 - HANLEY; STEPHEN ;   et al. | 2010-12-30 |
Automatic Call Completion In A Directory Assistance System App 20100316210 - Creamer; Thomas E. ;   et al. | 2010-12-16 |
Method and system of dynamically adjusting a speech output rate to match a speech input rate Grant 7,848,920 - Lewis , et al. December 7, 2 | 2010-12-07 |
Interactive Voice Response (ivr) System Call Interruption Handling App 20100284522 - Jaiswal; Peeyush ;   et al. | 2010-11-11 |
Voice based keyword search algorithm Grant 7,809,564 - Jaiswal , et al. October 5, 2 | 2010-10-05 |
Automatic call completion in a directory assistance system Grant 7,792,267 - Creamer , et al. September 7, 2 | 2010-09-07 |
Training speaker-dependent, phrase-based speech grammars using an unsupervised automated technique Grant 7,778,830 - Davis , et al. August 17, 2 | 2010-08-17 |
Household internet connection monitoring and troubleshooting through voice based telephony devices Grant 7,747,732 - Gandhi , et al. June 29, 2 | 2010-06-29 |
Embedded Biometrics in Telecommunication Devices for Feature Extraction and Context Identification App 20100105426 - Jaiswal; Peeyush ;   et al. | 2010-04-29 |
Pre-caching mechanism for optimized business data retrieval for CTI sub-systems Grant 7,697,666 - Gandhi , et al. April 13, 2 | 2010-04-13 |
Method And System For Using Conversational Biometrics And Speaker Identification/verification To Filter Voice Streams App 20100086108 - Jaiswal; Peeyush ;   et al. | 2010-04-08 |
Real time transport protocol (RTP) processing component Grant 7,688,817 - Celi, Jr. , et al. March 30, 2 | 2010-03-30 |
Conversational biometric coupled with speech recognition in passive mode during call hold to affect call routing Grant 7,684,556 - Jaiswal March 23, 2 | 2010-03-23 |
Optimized Method To Select And Retrieve A Contact Center Transaction From A Set Of Transactions Stored In A Queuing Mechanism App 20100054431 - JAISWAL; Peeyush ;   et al. | 2010-03-04 |
Non-intrusive acoustic monitoring for equipment diagnostic and fault reporting App 20100049343 - Jaiswal; Peeyush ;   et al. | 2010-02-25 |
Short Messaging Service For Extending Customer Service Deliver Channels App 20100048227 - Jaiswal; Peeyush ;   et al. | 2010-02-25 |
Method And System To Manage Multiple Ivrs App 20100002850 - JAISWAL; PEEYUSH ;   et al. | 2010-01-07 |
Secure Voice Transaction Method And System App 20090323906 - Jaiswal; Peeyush ;   et al. | 2009-12-31 |
Efficient Identification of Entire Row Uniqueness in Relational Databases App 20090319541 - Jaiswal; Peeyush ;   et al. | 2009-12-24 |
Data processing system for autonomously building speech identification and tagging data App 20090306979 - Jaiswal; Peeyush ;   et al. | 2009-12-10 |
Optimizing Service Processing Based on Business Information, Operational Intelligence, and Self-Learning App 20090307298 - Jaiswal; Peeyush ;   et al. | 2009-12-10 |
Providing translations encoded within embedded digital information Grant 7,627,471 - Creamer , et al. December 1, 2 | 2009-12-01 |
Remote Administration Method And System App 20090276223 - Jaiswal; Peeyush ;   et al. | 2009-11-05 |
Speech Recognition and Statistics-Based Call Route Determination App 20090248418 - Jaiswal; Peeyush ;   et al. | 2009-10-01 |
Automatic Table Partitioning Roll-in App 20090235043 - Jaiswal; Peeyush ;   et al. | 2009-09-17 |
Identifying Caller Preferences Based on Voice Print Analysis App 20090232296 - Jaiswal; Peeyush ;   et al. | 2009-09-17 |
UPD-Based Soft Phone State Monitoring for CTI Applications App 20090232127 - Jaiswal; Peeyush ;   et al. | 2009-09-17 |
System and Apparatus for Real-Time Dynamic Modification of Service-Oriented Systems Using Annotations to Specify Real-Time System Constraints App 20090125898 - Bou-Ghannam; Akram ;   et al. | 2009-05-14 |
Automatic Generation Of Distractors For Special-purpose Speech Recognition Grammars App 20090125297 - Lewis; James Robert ;   et al. | 2009-05-14 |
Providing Telephone Services Based On A Subscriber Voice Identification App 20090110168 - Colson; Vicki L. ;   et al. | 2009-04-30 |
Validating Software In A Grid Environment Using Ghost Agents App 20090113395 - Creamer; Thomas E. ;   et al. | 2009-04-30 |
Telephony service invocation using service descriptors Grant 7,522,718 - Colson , et al. April 21, 2 | 2009-04-21 |
Performing tests with ghost agents Grant 7,516,443 - Creamer , et al. April 7, 2 | 2009-04-07 |
Call Volume Based Ivr Call Duration And Port Adjustment App 20090080639 - Daye; Sheri G. ;   et al. | 2009-03-26 |
Service For Providing Speaker Voice Metrics App 20090080623 - Creamer; Thomas E. ;   et al. | 2009-03-26 |
Restricting Resources Consumed By Ghost Agents App 20090083749 - Creamer; Thomas E. ;   et al. | 2009-03-26 |
Service For Providing Periodic Contact To A Predetermined List Of Contacts Using Multi-party Rules App 20090077116 - Creamer; Thomas E. ;   et al. | 2009-03-19 |
Method and system for establishing a biometrically enabled password Grant 7,506,174 - Davis , et al. March 17, 2 | 2009-03-17 |
Providing Speaker Identifying Information Within Embedded Digital Information App 20090052634 - Creamer; Thomas E. ;   et al. | 2009-02-26 |
Real-time dynamic modification of service-oriented systems using annotations to specify real-time system constraints Grant 7,496,891 - Bou-Ghannam , et al. February 24, 2 | 2009-02-24 |
Method of and System for Dynamically Managing a System of Servers App 20090049136 - Jaiswal; Peeyush ;   et al. | 2009-02-19 |
Restricting Bank Card Access Based Upon Use Authorization Data App 20090045251 - Jaiswal; Peeyush ;   et al. | 2009-02-19 |
Providing telephone services based on a subscriber voice identification Grant 7,493,145 - Colson , et al. February 17, 2 | 2009-02-17 |
Validating software in a grid environment using ghost agents Grant 7,493,387 - Creamer , et al. February 17, 2 | 2009-02-17 |
Method of and System for Optimizing Interactive Voice Response Unit Port Utilization App 20090041210 - Jaiswal; Peeyush ;   et al. | 2009-02-12 |
Bill payment system and method Grant 7,486,783 - Creamer , et al. February 3, 2 | 2009-02-03 |
Service for providing speaker voice metrics Grant 7,487,090 - Creamer , et al. February 3, 2 | 2009-02-03 |
Bill payment service Grant 7,486,784 - Creamer , et al. February 3, 2 | 2009-02-03 |
Method of and System for Managing Conference Calls App 20090028316 - Jaiswal; Peeyush ;   et al. | 2009-01-29 |
Restricting resources consumed by ghost agents Grant 7,480,914 - Creamer , et al. January 20, 2 | 2009-01-20 |
Service for providing periodic contact to a predetermined list of contacts using multi-party rules Grant 7,478,127 - Creamer , et al. January 13, 2 | 2009-01-13 |
Providing speaker identifying information within embedded digital information Grant 7,474,739 - Creamer , et al. January 6, 2 | 2009-01-06 |
Framework for restricting resources consumed by ghost agents Grant 7,472,184 - Creamer , et al. December 30, 2 | 2008-12-30 |
System and Method for Implementing Voice Print-Based Priority Call Routing App 20080312925 - Jaiswal; Peeyush ;   et al. | 2008-12-18 |
Method to enable instant collaboration via use of pervasive messaging Grant 7,463,723 - Davis , et al. December 9, 2 | 2008-12-09 |
Dynamic allocation of voice ports and menu options in an interactive voice recognition system Grant 7,457,395 - Creamer , et al. November 25, 2 | 2008-11-25 |
Telephony Service Invocation Using Service Descriptors App 20080267374 - Colson; Vicki ;   et al. | 2008-10-30 |
Method And System For Password Application App 20080263643 - Jaiswal; Peeyush ;   et al. | 2008-10-23 |
Method And System Of Dynamically Adjusting A Speech Output Rate To Match A Speech Input Rate App 20080262837 - Lewis; James R. ;   et al. | 2008-10-23 |
Providing Translations Encoded Within Embedded Digital Information App 20080255825 - Creamer; Thomas E. ;   et al. | 2008-10-16 |
Method and system of dynamically adjusting a speech output rate to match a speech input rate Grant 7,412,378 - Lewis , et al. August 12, 2 | 2008-08-12 |
Providing translations encoded within embedded digital information Grant 7,406,414 - Creamer , et al. July 29, 2 | 2008-07-29 |
Dynamic Agent Skill Balancing App 20080144803 - Jaiswal; Peeyush ;   et al. | 2008-06-19 |
Voice Based Keyword Search Algorithm App 20080147399 - Jaiswal; Peeyush ;   et al. | 2008-06-19 |
Ivr Call Routing Testing App 20080144786 - Wang; Fang ;   et al. | 2008-06-19 |
Caller-identity Based Security App 20080144827 - Davis; Brent L. ;   et al. | 2008-06-19 |
Telephony service invocation using service descriptors Grant 7,386,107 - Colson , et al. June 10, 2 | 2008-06-10 |
Using ghost agents in an environment supported by customer service providers Grant 7,386,837 - Creamer , et al. June 10, 2 | 2008-06-10 |
Virtual Contact Center App 20080107256 - JAISWAL; PEEYUSH ;   et al. | 2008-05-08 |
Using Ghost Agents In An Environment Supported By Customer Service Providers App 20080104578 - Creamer; Thomas E. ;   et al. | 2008-05-01 |
Vote processing in a public switched telephone network Grant 7,336,774 - Creamer , et al. February 26, 2 | 2008-02-26 |
Integrating disparate systems within a pre-set CTI framework for routing App 20080043984 - Gandhi; Shailesh ;   et al. | 2008-02-21 |
Method To Enable Instant Collaboration Via Use Of Pervasive Messaging App 20080043940 - Davis; Brent L. ;   et al. | 2008-02-21 |
Chat Tool For Concurrently Chatting Over More Than One Interrelated Chat Channels App 20070288560 - BOU-GHANNAM; AKRAM A. ;   et al. | 2007-12-13 |
Technique for audibly providing driving directions using a mobile telephone Grant 7,308,360 - Bou-Ghannam , et al. December 11, 2 | 2007-12-11 |
Automating testing path responses to external systems within a voice response system Grant 7,308,079 - Creamer , et al. December 11, 2 | 2007-12-11 |
Method to enable instant collaboration via use of pervasive messaging Grant 7,308,082 - Davis , et al. December 11, 2 | 2007-12-11 |
Pre-caching mechanism for optimized business data retrieval for CTI sub-systems App 20070263839 - Gandhi; Shailesh ;   et al. | 2007-11-15 |
Method and system for implementing a telephony services feature using voice XML Grant 7,266,182 - Creamer , et al. September 4, 2 | 2007-09-04 |
Disambiguating results within a speech based IVR session Grant 7,260,537 - Creamer , et al. August 21, 2 | 2007-08-21 |
Graphical user interface for determining speech recognition accuracy Grant 7,260,534 - Gandhi , et al. August 21, 2 | 2007-08-21 |
Method and system for application initiated teleconferencing Grant 7,251,319 - Celi, Jr. , et al. July 31, 2 | 2007-07-31 |
Automatic reset for DSL lines Grant 7,239,696 - Creamer , et al. July 3, 2 | 2007-07-03 |
Bill payment configuration Grant 7,227,935 - Creamer , et al. June 5, 2 | 2007-06-05 |
Subscriber service management Grant 7,224,784 - Creamer , et al. May 29, 2 | 2007-05-29 |
Subscriber service management Grant 7,224,783 - Creamer , et al. May 29, 2 | 2007-05-29 |
Method, system, and apparatus for testing a voice response system Grant 7,224,776 - Creamer , et al. May 29, 2 | 2007-05-29 |
System and method for processing caller information across heterogeneous networks Grant 7,215,751 - Creamer , et al. May 8, 2 | 2007-05-08 |
Personal voice portal service Grant 7,216,287 - Colson , et al. May 8, 2 | 2007-05-08 |
Telephony signals containing an IVR decision tree Grant 7,215,743 - Creamer , et al. May 8, 2 | 2007-05-08 |
Method for telecommunications service-to-service asynchronous communications using a context cache Grant 7,212,623 - Creamer , et al. May 1, 2 | 2007-05-01 |
Pre-connection telephony data signal exchanges Grant 7,209,264 - Creamer , et al. April 24, 2 | 2007-04-24 |
Conferencing additional callers into an established voice browsing session Grant 7,187,762 - Celi, Jr. , et al. March 6, 2 | 2007-03-06 |
Dynamic ringback services Grant 7,184,532 - Creamer , et al. February 27, 2 | 2007-02-27 |
Determining speech recognition accuracy Grant 7,181,392 - Gandhi , et al. February 20, 2 | 2007-02-20 |
Interactive voice response (IVR) aggregation master service Grant 7,180,985 - Colson , et al. February 20, 2 | 2007-02-20 |
Subscriber service management Grant 7,145,996 - Creamer , et al. December 5, 2 | 2006-12-05 |
System and method for providing caller information across heterogeneous networks Grant 7,142,653 - Creamer , et al. November 28, 2 | 2006-11-28 |
Service delivery instruction processing system and method Grant 7,139,373 - Creamer , et al. November 21, 2 | 2006-11-21 |
Conference call aggregation using an interactive voice response system Grant 7,133,512 - Creamer , et al. November 7, 2 | 2006-11-07 |
Chat server mute capability App 20060235932 - Celi; Joseph JR. ;   et al. | 2006-10-19 |
Real time transport protocol (RTP) processing component App 20060233163 - Celi; Joseph JR. ;   et al. | 2006-10-19 |
Technique for audibly providing driving directions using a mobile telephone App 20060212220 - Bou-Ghannam; Akram A. ;   et al. | 2006-09-21 |
Name-alias based delivery of subscriber services Grant 7,099,445 - Creamer , et al. August 29, 2 | 2006-08-29 |
Pre-connection call authentication within a telephony network Grant 7,099,653 - Creamer , et al. August 29, 2 | 2006-08-29 |
Navigation of interactive voice response application using a wireless communications device graphical user interface Grant 7,092,738 - Creamer , et al. August 15, 2 | 2006-08-15 |
Remote telephony receiver Grant 7,092,500 - Creamer , et al. August 15, 2 | 2006-08-15 |
TCAP event processing environment Grant 7,085,821 - Creamer , et al. August 1, 2 | 2006-08-01 |
Selective suspension of real time data exchanges for unreliable network connections App 20060168308 - Celi; Joseph ;   et al. | 2006-07-27 |
Real-time dynamic modification of service-oriented systems using annotations to specify real-time system constraints App 20060136896 - Bou-Ghannam; Akram ;   et al. | 2006-06-22 |
Method and system for establishing a biometrically enabled password App 20060095789 - Davis; Brent L. ;   et al. | 2006-05-04 |
Bill payment configuration App 20060034439 - Creamer; Thomas E. ;   et al. | 2006-02-16 |
Bill payment system and method App 20060034436 - Creamer; Thomas E. ;   et al. | 2006-02-16 |
Bill payment service App 20060034440 - Creamer; Thomas E. ;   et al. | 2006-02-16 |
Dynamic selection and interposition of multimedia files in real-time communications App 20060020967 - Davis; Brent L. ;   et al. | 2006-01-26 |
Name-alias based delivery of subscriber services App 20050281401 - Creamer, Thomas E. ;   et al. | 2005-12-22 |
Location relevant directory assistance App 20050265540 - Creamer, Thomas E. ;   et al. | 2005-12-01 |
Automatic call completion in a directory assistance system App 20050265539 - Creamer, Thomas E. ;   et al. | 2005-12-01 |
Vote processing in a public switched telephone network App 20050265527 - Creamer, Thomas E. ;   et al. | 2005-12-01 |
Training speaker-dependent, phrase-based speech grammars using an unsupervised automated technique App 20050261901 - Davis, Brent L. ;   et al. | 2005-11-24 |
Method and system of dynamically adjusting a speech output rate to match a speech input rate App 20050228672 - Lewis, James R. ;   et al. | 2005-10-13 |
Caller identifying information encoded within embedded digital information Grant 6,954,522 - Creamer , et al. October 11, 2 | 2005-10-11 |
Speech disambiguation for string processing in an interactive voice response system App 20050209853 - Davis, Brent L. ;   et al. | 2005-09-22 |
System and method for processing caller information across heterogeneous networks App 20050163299 - Creamer, Thomas E. ;   et al. | 2005-07-28 |
System and method for providing caller information across heterogeneous networks App 20050163298 - Creamer, Thomas E. ;   et al. | 2005-07-28 |
Household internet connection monitoring and troubleshooting through voice based telephony devices App 20050144502 - Gandhi, Shailesh B. ;   et al. | 2005-06-30 |
Subscriber service management App 20050135581 - Creamer, Thomas E. ;   et al. | 2005-06-23 |
Subscriber service management App 20050135587 - Creamer, Thomas E. ;   et al. | 2005-06-23 |
Credit card activation processing system and method App 20050135579 - Creamer, Thomas E. ;   et al. | 2005-06-23 |
Service delivery instruction processing system and method App 20050135580 - Creamer, Thomas E. ;   et al. | 2005-06-23 |
Service delivery instruction processing service App 20050135588 - Creamer, Thomas E. ;   et al. | 2005-06-23 |
Subscriber service management App 20050135582 - Creamer, Thomas E. ;   et al. | 2005-06-23 |
Dynamic allocation of voice ports and menu options in an interactive voice recognition system App 20050129195 - Creamer, Thomas E. ;   et al. | 2005-06-16 |
Service for providing speaker voice metrics App 20050129189 - Creamer, Thomas E. ;   et al. | 2005-06-16 |
Caller Identifying Information Encoded Within Embedded Digital Information App 20050129202 - Creamer, Thomas E. ;   et al. | 2005-06-16 |
Automating testing path responses to external systems within a voice response system App 20050129184 - Creamer, Thomas E. ;   et al. | 2005-06-16 |
Method, system, and apparatus for testing a voice response system App 20050129194 - Creamer, Thomas E. ;   et al. | 2005-06-16 |
Automatic reset for DSL lines App 20050129222 - Creamer, Thomas E. ;   et al. | 2005-06-16 |
Service for providing periodic contact to a predetermined list of contacts using multi-party rules App 20050132002 - Creamer, Thomas E. ;   et al. | 2005-06-16 |
Voice document with embedded tags App 20050129196 - Creamer, Thomas E. ;   et al. | 2005-06-16 |
Providing speaker identifying information within embedded digital information App 20050131690 - Creamer, Thomas E. ;   et al. | 2005-06-16 |
Providing translations encoded within embedded digital information App 20050131709 - Creamer, Thomas E. ;   et al. | 2005-06-16 |
Combined virtual and video game App 20050130725 - Creamer, Thomas E. ;   et al. | 2005-06-16 |
Conference call aggregation using an interactive voice response system App 20050094794 - Creamer, Thomas E. ;   et al. | 2005-05-05 |
Performing tests with ghost agents App 20050076192 - Creamer, Thomas E. ;   et al. | 2005-04-07 |
Restricting resources consumed by ghost agents App 20050065992 - Creamer, Thomas E. ;   et al. | 2005-03-24 |
Framework for restricting resources consumed by ghost agents App 20050065994 - Creamer, Thomas E. ;   et al. | 2005-03-24 |
Using ghost agents in an environment supported by customer service providers App 20050065803 - Creamer, Thomas E. ;   et al. | 2005-03-24 |
Validating software in a grid environment using ghost agents App 20050066309 - Creamer, Thomas E. ;   et al. | 2005-03-24 |
Interactive voice response (IVR) aggregation master service App 20050047559 - Colson, Vicki L. ;   et al. | 2005-03-03 |
Access to enhanced conferencing services using the tele-chat system App 20050021344 - Davis, Brent L. ;   et al. | 2005-01-27 |
Method to enable instant collaboration via use of pervasive messaging App 20050020288 - Davis, Brent L. ;   et al. | 2005-01-27 |
Voice-to-text reduction for real time IM/chat/SMS App 20040267527 - Creamer, Thomas E. ;   et al. | 2004-12-30 |
Personal voice portal service App 20040205475 - Colson, Vicki L. ;   et al. | 2004-10-14 |
Disambiguating results within a speech based IVR session App 20040193403 - Creamer, Thomas E. ;   et al. | 2004-09-30 |
Pre-connection telephony data signal exchanges App 20040120015 - Creamer, Thomas E. ;   et al. | 2004-06-24 |
Remote telephony receiver App 20040120486 - Creamer, Thomas E. ;   et al. | 2004-06-24 |
Dynamic ringback services App 20040120493 - Creamer, Thomas E. ;   et al. | 2004-06-24 |
Providing telephone services based on a subscriber voice identification App 20040121813 - Colson, Vicki L. ;   et al. | 2004-06-24 |
Telephony signals containing an IVR decision tree App 20040120479 - Creamer, Thomas E. ;   et al. | 2004-06-24 |
Telephony service invocation using service descriptors App 20040120491 - Colson, Vicki L. ;   et al. | 2004-06-24 |
Customized interactive voice response menus App 20040122941 - Creamer, Thomas E. ;   et al. | 2004-06-24 |
Pre-connection call authentication within a telephony network App 20040121759 - Creamer, Thomas E. ;   et al. | 2004-06-24 |
Navigation of interactive voice response application using a wireless communications device graphical user interface App 20040121814 - Creamer, Thomas E. ;   et al. | 2004-06-24 |
Method for telecommunications service-to-service asynchronous communications using a context cache App 20040052349 - Creamer, Thomas E. ;   et al. | 2004-03-18 |
Determining speech recognition accuracy App 20040015350 - Gandhi, Shailesh B. ;   et al. | 2004-01-22 |
Determining speech recognition accuracy App 20040015351 - Gandhi, Shailesh B. ;   et al. | 2004-01-22 |
Providing telephone services based on a subscriber identity App 20030231745 - Colson, Vicki L. ;   et al. | 2003-12-18 |
TCAP event processing environment App 20030233486 - Creamer, Thomas E. ;   et al. | 2003-12-18 |
Method and system for implementing a telephony services feature using voice XML App 20030231747 - Creamer, Thomas E. ;   et al. | 2003-12-18 |
Conferencing additional callers into an established voice browsing session App 20030091027 - Celi, Joseph JR. ;   et al. | 2003-05-15 |
Method and system for application initiated teleconferencing App 20030091175 - Celi, Joseph JR. ;   et al. | 2003-05-15 |
System and method of operation for verifying and validating public switch telephone networks (PSTN) to (IP) network services Grant 6,519,228 - Creamer , et al. February 11, 2 | 2003-02-11 |
PSTN call simulator and method of operation for testing PSTN-To-IP network telephone services for individual and group internet clients prior to availability of the services App 20020176543 - Creamer, Thomas E. ;   et al. | 2002-11-28 |
Billing formatter for telephone systems utilizing intelligent peripherals in advanced intelligent network Grant 6,002,754 - Jaiswal , et al. December 14, 1 | 1999-12-14 |