| Patent | Date |
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System and method for remote management and detection of client complications
Grant 10,402,924 - Hinkle , et al. Sep | 2019-09-03 |
System and method for predicting contact center behavior
Grant 10,298,756 - Gouw , et al. | 2019-05-21 |
Method for forming the excitation signal for a glottal pulse model based parametric speech synthesis system
Grant 10,014,007 - Dachiraju , et al. July 3, 2 | 2018-07-03 |
Method and system for acoustic data selection for training the parameters of an acoustic model
Grant 9,972,306 - Tyagi , et al. May 15, 2 | 2018-05-15 |
System and method for fingerprinting datasets
Grant 9,934,305 - Vlack , et al. April 3, 2 | 2018-04-03 |
Methods for the encoding of participants in a conference
Grant 9,936,077 - O'Connor , et al. April 3, 2 | 2018-04-03 |
System and method for fingerprinting datasets
Grant 9,679,042 - Vlack , et al. June 13, 2 | 2017-06-13 |
Method and system for selectively biased linear discriminant analysis in automatic speech recognition systems
Grant 9,679,556 - Tyagi , et al. June 13, 2 | 2017-06-13 |
False alarm reduction in speech recognition systems using contextual information
Grant 9,646,605 - Biatov , et al. May 9, 2 | 2017-05-09 |
System and method for acoustic echo cancellation
Grant 9,628,141 - Wyss , et al. April 18, 2 | 2017-04-18 |
Method and system for learning call analysis
Grant 9,542,856 - Wyss , et al. January 10, 2 | 2017-01-10 |
Secret supplemental username
Grant 9,525,683 - Wall December 20, 2 | 2016-12-20 |
Dynamically Switching Communications To Text Interactions
App 20160344869 - Patel; Kalpit ; et al. | 2016-11-24 |
Determining An Active Station Based On Movement Data
App 20160337518 - BOSKEN; CHRISTOPHER W | 2016-11-17 |
System and method for routing a communication utilizing scoring
Grant 9,479,641 - Mullen , et al. October 25, 2 | 2016-10-25 |
Enhancing Call Experiences Through Personal Rules
App 20160309032 - Patel; Kalpit ; et al. | 2016-10-20 |
Secret Supplemental Username
App 20160226853 - Wall; Charles | 2016-08-04 |
System and method for self-service callback modification
Grant 9,241,067 - Clark January 19, 2 | 2016-01-19 |
Method For Forming The Excitation Signal For A Glottal Pulse Model Based Parametric Speech Synthesis System
App 20150348535 - Dachiraju; Rajesh ; et al. | 2015-12-03 |
System And Method For Predicting Contact Center Behavior
App 20150281448 - Putra; Hendy E. ; et al. | 2015-10-01 |
System And Method For Communication Routing
App 20150139417 - Brown; Donald E. ; et al. | 2015-05-21 |
System And Method For Routing A Communication Utilizing Scoring
App 20150092930 - Mullen; Nathan L. ; et al. | 2015-04-02 |
System And Method For Context Based Knowledge Retrieval
App 20150088490 - Behymer; Joseph A. | 2015-03-26 |
Method and Apparatus for the Encoding of Participants in a Conference Setting
App 20150036552 - O'Connor; Kevin ; et al. | 2015-02-05 |
System And Method For Remote Management And Detection Of Client Complications
App 20140244285 - Hinkle; Zachary ; et al. | 2014-08-28 |
False Alarm Reduction In Speech Recognition Systems Using Contextual Information
App 20140207457 - Biatov; Konstantin ; et al. | 2014-07-24 |
System and Method for Self-Service Callback Modification
App 20140198905 - Clark; John R. | 2014-07-17 |
System And Method For Fingerprinting Datasets
App 20140195501 - Vlack; Kevin ; et al. | 2014-07-10 |
System And Method For Fingerprinting Datasets
App 20140149120 - Vlack; Kevin ; et al. | 2014-05-29 |
System and Method for Acoustic Echo Cancellation
App 20140112467 - Wyss; Felix Immanuel ; et al. | 2014-04-24 |
System and method for fingerprinting datasets
Grant 8,681,950 - Vlack , et al. March 25, 2 | 2014-03-25 |
Method and System for Predicting Speech Recognition Performance Using Accuracy Scores
App 20140067391 - Ganapathiraju; Aravind ; et al. | 2014-03-06 |
Method and System for Learning Call Analysis
App 20140065582 - Wyss; Felix Immanuel ; et al. | 2014-03-06 |
Method and System for Selectively Biased Linear Discriminant Analysis in Automatic Speech Recognition Systems
App 20140058731 - Tyagi; Vivek ; et al. | 2014-02-27 |
Method And System For Acoustic Data Selection For Training The Parameters Of An Acoustic Model
App 20140046662 - Tyagi; Vivek ; et al. | 2014-02-13 |
Method and System for Real-Time Keyword Spotting for Speech Analytics
App 20140025379 - Ganapathiraju; Aravind ; et al. | 2014-01-23 |
Method And System For Improving The Productivity Of Calling Agents And Call Yield
App 20130329880 - Bentley; Warren ; et al. | 2013-12-12 |
Negative Example (Anti-Word) Based Performance Improvement For Speech Recognition
App 20130289987 - Ganapathiraju; Aravind ; et al. | 2013-10-31 |
System and method for agent queue activation in a contact center
Grant 8,503,663 - Mewhinney , et al. August 6, 2 | 2013-08-06 |
System and method for recording and monitoring communications using a media server
Grant 8,427,981 - Wyss , et al. April 23, 2 | 2013-04-23 |
System and Method for Recording and Monitoring Communications Using a Media Server
App 20120195415 - Wyss; Felix Immanuel ; et al. | 2012-08-02 |
System and method for remote screen monitoring
Grant 8,199,891 - Brown , et al. June 12, 2 | 2012-06-12 |
System and method for providing a baseline for quality metrics in a contact center
Grant 7,856,095 - Brown December 21, 2 | 2010-12-21 |
Speech recognition system and method
Grant 7,363,228 - Wyss , et al. April 22, 2 | 2008-04-22 |
Techniques for load distribution processing for call centers and other processing systems
Grant 7,117,244 - Florman , et al. October 3, 2 | 2006-10-03 |
System and method for distributing and routing calls in a call center
Grant 7,110,523 - Gagle , et al. September 19, 2 | 2006-09-19 |
Method and system for administering multiple messages over a public switched telephone network
Grant 6,944,272 - Thomas September 13, 2 | 2005-09-13 |
Method and system for informing callers within a queue
Grant 6,847,715 - Swartz January 25, 2 | 2005-01-25 |
Staged predictive dialing system
Grant 6,804,346 - Mewhinney October 12, 2 | 2004-10-12 |
Hierarchical process management in an intelligent call processing system
Grant 6,763,369 - Ytuarte , et al. July 13, 2 | 2004-07-13 |
Agent status viewing system and method
Grant 6,651,085 - Woods November 18, 2 | 2003-11-18 |
Queue-based distinctive ringing in a call center system
Grant 6,512,825 - Lindholm , et al. January 28, 2 | 2003-01-28 |
Methods and systems to distribute client software tasks among a number of servers
Grant 6,377,975 - Florman April 23, 2 | 2002-04-23 |
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