| Patent | Date |
|---|
Technologies for auto discover and connect to a rest interface
Grant 11,263,542 - Cunningham March 1, 2 | 2022-03-01 |
System and method for multi-language communication sequencing
Grant 11,054,970 - Bauer , et al. July 6, 2 | 2021-07-06 |
System and method for managing contact center system
Grant 10,841,428 - McCoy November 17, 2 | 2020-11-17 |
Technologies for managing application configurations and associated credentials
Grant 10,812,324 - Melliere , et al. October 20, 2 | 2020-10-20 |
System and method for neural network based speaker classification
Grant 10,755,718 - Ge , et al. A | 2020-08-25 |
System and method for secure interactive voice response
Grant 10,757,255 - Fraizer , et al. A | 2020-08-25 |
System and method for synthesis of speech from provided text
Grant 10,733,974 - Tan , et al. | 2020-08-04 |
System and method for contact identification
Grant 10,708,418 - Hall , et al. | 2020-07-07 |
Technologies for scaling call center support staff
Grant 10,666,802 - Rumpf | 2020-05-26 |
System and method for predictive live interaction offering and hosting
Grant 10,645,190 - Keller , et al. | 2020-05-05 |
Technologies for authenticating a speaker using voice biometrics
Grant 10,614,814 - Dachiraju , et al. | 2020-04-07 |
System and method for advanced campaign management
Grant 10,594,864 - Stumpf , et al. | 2020-03-17 |
System and method for fingerprinting datasets
Grant 10,552,457 - Vlack , et al. Fe | 2020-02-04 |
System and method for speaker change detection
Grant 10,535,000 - Ge , et al. Ja | 2020-01-14 |
System and method for recording and monitoring communications using a media server
Grant 10,516,716 - Wyss , et al. Dec | 2019-12-24 |
System and method for voicemail acceleration
Grant 10,498,901 - Walsh , et al. De | 2019-12-03 |
System and method for outlier identification to remove poor alignments in speech synthesis
Grant 10,497,362 - Raghavendra , et al. De | 2019-12-03 |
Dynamically switching communications to text interactions
Grant 10,498,886 - Patel , et al. De | 2019-12-03 |
Technologies for monitoring interaction between customers and agents using sentiment detection
Grant 10,462,300 - Dumaine , et al. Oc | 2019-10-29 |
Method and system for creating contact center models
Grant 10,462,299 - Ter , et al. Oc | 2019-10-29 |
System and method for managing communications
Grant 10,461,945 - Wanderski , et al. Oc | 2019-10-29 |
System and method for predicting availability status changes of instant messenger users
Grant 10,454,855 - Rife Oc | 2019-10-22 |
System and method for routing social expressions
Grant 10,382,629 - McCoy A | 2019-08-13 |
System and method for dynamically generated reports
Grant 10,327,095 - Buskirk , et al. | 2019-06-18 |
System and method for optimization of audio fingerprint search
Grant 10,303,800 - Cheluvaraja , et al. | 2019-05-28 |
System and method for key management and user authentication
Grant 10,305,872 - Trimmer , et al. | 2019-05-28 |
System and method for detecting relevant messages
Grant 10,291,570 - Lavin | 2019-05-14 |
System and method for body language analysis
Grant 10,289,900 - Keller | 2019-05-14 |
System and method for neural network based feature extraction for acoustic model development
Grant 10,283,112 - Cheluvaraja , et al. | 2019-05-07 |
System and method for provisioning and registration
Grant 10,277,634 - Wilson , et al. | 2019-04-30 |
System and method for natural language processing
Grant 10,270,910 - Nichols, III | 2019-04-23 |
System and method for determining window geometry
Grant 10,268,437 - Keller , et al. | 2019-04-23 |
Method for forming the excitation signal for a glottal pulse model based parametric speech synthesis system
Grant 10,255,903 - Dachiraju , et al. | 2019-04-09 |
Methods for the encoding of participants in a conference
Grant 10,237,413 - O'Connor , et al. | 2019-03-19 |
System and method for video analysis
Grant 10,223,581 - Walsh , et al. | 2019-03-05 |
Method and system for acoustic data selection for training the parameters of an acoustic model
Grant 10,157,610 - Tyagi , et al. Dec | 2018-12-18 |
System and method to correct for packet loss in automatic speech recognition systems utilizing linear interpolation
Grant 10,157,620 - Cheluvaraja , et al. Dec | 2018-12-18 |
System And Method For Advanced Campaign Management
App 20180332168 - Stumpf; Mark R. ; et al. | 2018-11-15 |
Method and system for learning call analysis
Grant 10,116,793 - Wyss , et al. October 30, 2 | 2018-10-30 |
Determining an active station based on movement data
Grant 10,116,794 - Bosken October 30, 2 | 2018-10-30 |
Technologies For Monitoring Interaction Between Customers And Agents Using Sentiment Detection
App 20180270356 - Dumaine; Alexander G. ; et al. | 2018-09-20 |
Dynamically Switching Communications To Text Interactions
App 20180262616 - Patel; Kalpit ; et al. | 2018-09-13 |
System and method for offline survivability
Grant 10,069,700 - Neidermyer , et al. September 4, 2 | 2018-09-04 |
Technologies for monitoring interaction between customers and agents using sentiment detection
Grant 10,044,865 - Dumaine , et al. August 7, 2 | 2018-08-07 |
System And Method For Speech-based Interaction Resolution
App 20180218729 - Saini; Ranjeet ; et al. | 2018-08-02 |
Dynamically switching communications to text interactions
Grant 10,033,864 - Patel , et al. July 24, 2 | 2018-07-24 |
Methods For The Encoding Of Participants In A Conference
App 20180198919 - O'Connor; Kevin ; et al. | 2018-07-12 |
System And Method For Outlier Identification To Remove Poor Alignments In Speech Synthesis
App 20180190265 - Raghavendra; E. Veera ; et al. | 2018-07-05 |
System And Method For Neural Network Based Feature Extraction For Acoustic Model Development
App 20180190267 - Cheluvaraja; Srinath ; et al. | 2018-07-05 |
System And Method For Managing Contact Center System
App 20180191905 - McCoy; Edward Dale Victor | 2018-07-05 |
System And Method For Routing Social Expressions
App 20180176380 - McCoy; Edward Dale Victor | 2018-06-21 |
System And Method For Managing Contact Center System
App 20180174085 - McCoy; Edward Dale Victor | 2018-06-21 |
System And Method For Natural Language Processing
App 20180167507 - Nichols, III; Jack Evans | 2018-06-14 |
System And Method For Social Behavior Mapping
App 20180165692 - McCoy; Edward Dale Victor | 2018-06-14 |
System And Method For Neural Network Based Speaker Classification
App 20180158463 - Ge; Zhenhao ; et al. | 2018-06-07 |
System And Method For Multi-factor Authentication Using Voice Biometric Verification
App 20180151182 - Wyss; Felix Immanuel ; et al. | 2018-05-31 |
System And Method For Synthesis Of Speech From Provided Text
App 20180144739 - Tan; Yingyi ; et al. | 2018-05-24 |
System And Method For Fingerprinting Datasets
App 20180144040 - Vlack; Kevin ; et al. | 2018-05-24 |
System and method for advanced campaign management
Grant 9,979,821 - Stumpf , et al. May 22, 2 | 2018-05-22 |
System And Method For Managing Contact Center System
App 20180139328 - Alford; William Anthony ; et al. | 2018-05-17 |
System and method for neural network based feature extraction for acoustic model development
Grant 9,972,310 - Cheluvaraja , et al. May 15, 2 | 2018-05-15 |
Method and system for acoustic data selection for training the parameters of an acoustic model
Grant 9,972,306 - Tyagi , et al. May 15, 2 | 2018-05-15 |
System and method for outlier identification to remove poor alignments in speech synthesis
Grant 9,972,300 - Raghavendra , et al. May 15, 2 | 2018-05-15 |
System And Method For Determining Moderate Customer Dissatisfaction
App 20180121846 - Bickell; Aaron I. | 2018-05-03 |
System And Method For Parameterization Of Speech Recognition Grammar Specification (srgs) Grammars
App 20180122370 - Wyss; Felix Immanuel | 2018-05-03 |
Method And System For Acoustic Data Selection For Training The Parameters Of An Acoustic Model
App 20180114525 - Tyagi; Vivek ; et al. | 2018-04-26 |
System and method for fingerprinting datasets
Grant 9,934,305 - Vlack , et al. April 3, 2 | 2018-04-03 |
System And Method For Automatic Quality Management In A Contact Center Environment
App 20180091653 - Miller; Derek M. ; et al. | 2018-03-29 |
System And Method For Automatic Quality Management In A Contact Center Environment
App 20180091654 - Miller; Derek M. ; et al. | 2018-03-29 |
System And Method For Managing Communications
App 20180083792 - Wanderski; Anuphinh P. ; et al. | 2018-03-22 |
System And Method For Body Language Analysis
App 20180082112 - Keller; Jonathan M. | 2018-03-22 |
System And Method For Secure Interactive Voice Response
App 20180084110 - Fraizer; Colin P. ; et al. | 2018-03-22 |
System and method for synthesis of speech from provided text
Grant 9,911,407 - Tan , et al. March 6, 2 | 2018-03-06 |
Method and system for prediction of contact allocation, staff time distribution, and service performance metrics in a multi-skilled contact center operation environment
Grant 9,906,648 - Wicaksono , et al. February 27, 2 | 2018-02-27 |
System And Method For Contact Identification
App 20180048763 - Hall; Michael W. ; et al. | 2018-02-15 |
System And Method For Speaker Change Detection
App 20180039888 - GE; ZHENHAO ; et al. | 2018-02-08 |
Technologies For Correlation Based Data Selection
App 20180005152 - Carter; P. Randolph | 2018-01-04 |
Technologies For Managing Application Configurations And Associated Credentials
App 20180006883 - Melliere; Paul L. ; et al. | 2018-01-04 |
Technologies For Scaling Call Center Support Staff
App 20170374197 - Rumpf; Christopher | 2017-12-28 |
System and method for natural language processing
Grant 9,843,680 - Nichols, III December 12, 2 | 2017-12-12 |
Technologies For Monitoring Interaction Between Customers And Agents Using Sentiment Detection
App 20170353605 - Dumaine; Alexander G. ; et al. | 2017-12-07 |
Technologies For Authenticating A Speaker Using Voice Biometrics
App 20170352353 - Dachiraju; Rajesh ; et al. | 2017-12-07 |
Technologies For Predicting Availability Status Changes
App 20170289076 - Rife; Randolph | 2017-10-05 |
Method For Use Of Virtual Reality In A Contact Center Environment
App 20170277412 - Curtis; Ryan B. ; et al. | 2017-09-28 |
Technologies For Auto Discover And Connect To A Rest Interface
App 20170278005 - Cunningham; Gregory P. | 2017-09-28 |
System And Method For Configuration And Interchanging Of Business Functionality Implementations
App 20170272547 - Melliere; Paul L. ; et al. | 2017-09-21 |
System and method for learning alternate pronunciations for speech recognition
Grant 9,767,792 - Ge , et al. September 19, 2 | 2017-09-19 |
System And Method For Voicemail Acceleration
App 20170257489 - Walsh; Richard J. ; et al. | 2017-09-07 |
System And Method For Detecting Relevant Messages
App 20170237697 - Lavin; Matthew David | 2017-08-17 |
System And Method For Advanced Campaign Management
App 20170230503 - Stumpf; Mark R. ; et al. | 2017-08-10 |
System And Method For Neural Network Based Feature Extraction For Acoustic Model Development
App 20170193988 - Cheluvaraja; Srinath ; et al. | 2017-07-06 |
System And Method For Video Analysis
App 20170185829 - Walsh; Richard J. ; et al. | 2017-06-29 |
Method and system for selectively biased linear discriminant analysis in automatic speech recognition systems
Grant 9,679,556 - Tyagi , et al. June 13, 2 | 2017-06-13 |
System and method for fingerprinting datasets
Grant 9,679,042 - Vlack , et al. June 13, 2 | 2017-06-13 |
Method and system for real-time keyword spotting for speech analytics
Grant 9,672,815 - Ganapathiraju , et al. June 6, 2 | 2017-06-06 |
System and method for communication provider and remote device connection analysis
Grant 9,667,780 - Neidermyer , et al. May 30, 2 | 2017-05-30 |
System and method for automatic communication distribution local assignment
Grant 9,661,137 - King May 23, 2 | 2017-05-23 |
System and Method for Dynamically Generated Reports
App 20170142548 - Buskirk; Martin C. ; et al. | 2017-05-18 |
False alarm reduction in speech recognition systems using contextual information
Grant 9,646,605 - Biatov , et al. May 9, 2 | 2017-05-09 |
System And Method For Multi-language Communication Sequencing
App 20170109345 - Bauer; Scott P. ; et al. | 2017-04-20 |
System and method for acoustic echo cancellation
Grant 9,628,141 - Wyss , et al. April 18, 2 | 2017-04-18 |
Method And System For Learning Call Analysis
App 20170085710 - Wyss; Felix Immanuel ; et al. | 2017-03-23 |
System and method of contact identification dissemination
Grant 9,591,115 - King March 7, 2 | 2017-03-07 |
System And Method For Predictive Live Interaction Offering And Hosting
App 20170064036 - Keller; Jonathan M. ; et al. | 2017-03-02 |
System And Method For Determining Window Geometry
App 20170046112 - Keller; Jonathan M. ; et al. | 2017-02-16 |
System And Method For Key Management And User Authentication
App 20170041303 - Trimmer; Mark H. ; et al. | 2017-02-09 |
System and Method for Learning Alternate Pronunciations for Speech Recognition
App 20170032780 - Ge; Zhenhao ; et al. | 2017-02-02 |
System and Method for Model Creation in an Organizational Environment
App 20170032036 - McCain; Jon W. ; et al. | 2017-02-02 |
Methods for creating, arranging, and leveraging an ad-hoc collection of heterogeneous organization components
Grant 9,542,665 - Lanz , et al. January 10, 2 | 2017-01-10 |
Method and system for learning call analysis
Grant 9,542,856 - Wyss , et al. January 10, 2 | 2017-01-10 |
Secret supplemental username
Grant 9,525,683 - Wall December 20, 2 | 2016-12-20 |
System And Method For Outlier Identification To Remove Poor Alignments In Speech Synthesis
App 20160365085 - Raghavendra; E. Veera ; et al. | 2016-12-15 |
System And Method Of Contact Identification Dissemination
App 20160360017 - King; Kevin Elliott | 2016-12-08 |
System and method for language specific routing
Grant 9,509,847 - Neidermyer , et al. November 29, 2 | 2016-11-29 |
Dynamically Switching Communications To Text Interactions
App 20160344869 - Patel; Kalpit ; et al. | 2016-11-24 |
Determining An Active Station Based On Movement Data
App 20160337518 - BOSKEN; CHRISTOPHER W | 2016-11-17 |
System And Method For Multi-factor Authentication
App 20160337353 - Coats; Benjamin J. | 2016-11-17 |
System and method for voicemail acceleration
Grant 9,497,326 - Walsh , et al. November 15, 2 | 2016-11-15 |
System And Method For Recording And Monitoring Communications Using A Media Server
App 20160330263 - Wyss; Felix Immanuel ; et al. | 2016-11-10 |
System and method for learning alternate pronunciations for speech recognition
Grant 9,489,943 - Ge , et al. November 8, 2 | 2016-11-08 |
System and method for routing a communication utilizing scoring
Grant 9,479,641 - Mullen , et al. October 25, 2 | 2016-10-25 |
Enhancing Call Experiences Through Personal Rules
App 20160309032 - Patel; Kalpit ; et al. | 2016-10-20 |
Methods For Displaying Customer Or Remote Party Information Based On Location Data
App 20160295004 - Clark; John | 2016-10-06 |
System And Method For Offline Survivability
App 20160294955 - Neidermyer; Richard M. ; et al. | 2016-10-06 |
System And Method For Provisioning And Registration
App 20160286517 - Wilson; Jamie P. ; et al. | 2016-09-29 |
System And Method For Language Specific Routing
App 20160182722 - Neidermyer; Richard M. ; et al. | 2016-06-23 |
System And Method For Device Pairing Transaction
App 20160182289 - Kamrowski; Brian ; et al. | 2016-06-23 |
Method and System for Generating Staffing Requirements for Deferred Work in a Contact Center Environment
App 20160171422 - Wicaksono; Bayu Aji ; et al. | 2016-06-16 |
Method And System For Generating Staffing Requirements For Deferred Work In A Contact Center Environment
App 20160173691 - Wicaksono; Bayu Aji ; et al. | 2016-06-16 |
Method And System For Generating Staffing Requirements For Deferred Work In A Contact Center Environment
App 20160173692 - Wicaksono; Bayu Aji ; et al. | 2016-06-16 |
System And Method For Automatic Communication Distribution Local Assignment
App 20160165049 - King; Kevin Elliott | 2016-06-09 |
Method and System for Prediction of Contact Allocation, Staff Time Distribution, and Service Performance Metrics in a Multi-Skilled Contact Center Operation Environment
App 20160088153 - Wicaksono; Bayu Aji ; et al. | 2016-03-24 |
Method and System for Creating Contact Center Models
App 20160085891 - Ter; Wei Xun ; et al. | 2016-03-24 |
Method For Forming The Excitation Signal For A Glottal Pulse Model Based Parametric Speech Synthesis System
App 20160027430 - Dachiraju; Rajesh ; et al. | 2016-01-28 |
System and method for self-service callback modification
Grant 9,241,067 - Clark January 19, 2 | 2016-01-19 |
System And Method For Optimization Of Audio Fingerprint Search
App 20150254338 - Cheluvaraja; Srinath ; et al. | 2015-09-10 |
System and Method to Correct for Packet Loss in ASR Systems
App 20150255075 - Cheluvaraja; Srinath ; et al. | 2015-09-10 |
System And Method For Synthesis Of Speech From Provided Text
App 20150199956 - Tan; Yingyi ; et al. | 2015-07-16 |
System and Method for Learning Alternate Pronunciations for Speech Recognition
App 20150106082 - Ge; Zhenhao ; et al. | 2015-04-16 |
System and method for self-configuring sip-capable device
Grant 8,964,952 - Hubbard , et al. February 24, 2 | 2015-02-24 |
| 