Hollatz; Mike
Patent Applications and Registrations
Patent applications and USPTO patent grants for Hollatz; Mike.The latest application filed is for "method and apparatus for customer key routing".
- Hollatz; Mike - Huntley IL US
| Patent | Date |
|---|---|
| Method of routing calls from a contact center Grant 8,634,537 - Hollatz , et al. January 21, 2 | 2014-01-21 |
| Method and apparatus for customer key routing Grant 8,180,043 - Dezonno , et al. May 15, 2 | 2012-05-15 |
| IP ACD using buffer server Grant 8,028,084 - Hollatz September 27, 2 | 2011-09-27 |
| Contact center business modeler Grant 7,912,205 - Dezonno , et al. March 22, 2 | 2011-03-22 |
| Contact center system independent of line key status or current agent activity/state Grant 7,778,405 - Hollatz August 17, 2 | 2010-08-17 |
| SIP ACD multi-tenant mechanism that facilitates multiple levels of partitions or tenants Grant 7,764,779 - Peters , et al. July 27, 2 | 2010-07-27 |
| Method of providing status information within an ACD Grant 7,751,550 - Hollatz July 6, 2 | 2010-07-06 |
| Automatic generation of mixed media messages Grant 7,729,479 - Dezonno , et al. June 1, 2 | 2010-06-01 |
| Method of storing information within an ACD Grant 7,702,094 - Wesen , et al. April 20, 2 | 2010-04-20 |
| Call tracking using SIP presence mechanism Grant 7,668,303 - Peters , et al. February 23, 2 | 2010-02-23 |
| Contact identifier for message types Grant 7,460,651 - Mosquera , et al. December 2, 2 | 2008-12-02 |
| Session to track actual e-mail handling time Grant 7,373,387 - Hollatz , et al. May 13, 2 | 2008-05-13 |
| Contact center conferencing of e-mail message Grant 7,349,529 - Hollatz , et al. March 25, 2 | 2008-03-25 |
| Method and apparatus for customer key routing App 20080008309 - Dezonno; Anthony J. ; et al. | 2008-01-10 |
| SIP ACD multi-tenant mechanism that facilitates multiple levels of partitions or tenants App 20060251236 - Peters; Michael ; et al. | 2006-11-09 |
| Business strategy transaction router App 20060248002 - Summer; Roger ; et al. | 2006-11-02 |
| Contact center conferencing of e-mail message App 20060239420 - Hollatz; Mike ; et al. | 2006-10-26 |
| Method of providing a screen-pop via SIP Grant 7,085,368 - Hollatz August 1, 2 | 2006-08-01 |
| Contact center business modeler App 20060147025 - Dezonno; Anthony ; et al. | 2006-07-06 |
| Method of storing information within an ACD App 20060115074 - Hollatz; Mike ; et al. | 2006-06-01 |
| Contact center system independent of line key status or current agent activity/state App 20060115073 - Hollatz; Mike | 2006-06-01 |
| Internet method of protecting subscriber information App 20060117187 - Hollatz; Mike ; et al. | 2006-06-01 |
| Automatic generation of mixed media messages App 20060117098 - Dezonno; Anthony J. ; et al. | 2006-06-01 |
| Call tracking using SIP presence mechanism App 20060045255 - Peters; Mike ; et al. | 2006-03-02 |
| Method of monitoring and controlling applications in an ACD App 20060048135 - Hodson; Jeff ; et al. | 2006-03-02 |
| Method of providing status information within an ACD App 20060036607 - Hollatz; Mike | 2006-02-16 |
| Method of routing calls from a contact center App 20060034257 - Hollatz; Mike ; et al. | 2006-02-16 |
| Method of providing a screen-pop via SIP App 20060008070 - Hollatz; Mike | 2006-01-12 |
| System for contact system entities beyond end-points to track state availability and capabilites by implementing SIP presence technologies App 20050232408 - Hodson, Jeffrey D. ; et al. | 2005-10-20 |
| Session to track actual e-mail handling time App 20050193071 - Hollatz, Mike ; et al. | 2005-09-01 |
| IP ACD using buffer server App 20050188110 - Hollatz, Mike | 2005-08-25 |
| Contact identifier for message types App 20040114573 - Mosquera, Dave ; et al. | 2004-06-17 |
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