Hodson; Jeffrey
Patent Applications and Registrations
Patent applications and USPTO patent grants for Hodson; Jeffrey.The latest application filed is for "adaptive transaction guidance".
- Hodson; Jeffrey - Wheaton IL
| Patent | Date |
|---|---|
| Call tracking using SIP presence mechanism Grant 7,668,303 - Peters , et al. February 23, 2 | 2010-02-23 |
| Method of delivering enterprise data through a call center Grant 7,369,653 - Dezonno , et al. May 6, 2 | 2008-05-06 |
| Transaction outcome state mapping Grant 7,324,640 - Dezonno , et al. January 29, 2 | 2008-01-29 |
| Adaptive transaction guidance Grant 7,197,132 - Dezonno , et al. March 27, 2 | 2007-03-27 |
| Adaptive transaction guidance App 20030179877 - Dezonno, Anthony ; et al. | 2003-09-25 |
| Customer touch-point scoring system App 20030174829 - Dezonno, Anthony ; et al. | 2003-09-18 |
| Transaction outcome state mapping App 20030174831 - Dezonno, Anthony ; et al. | 2003-09-18 |
| Method of optimizing call center resources based upon statistics App 20030086557 - Shambaugh, Craig R. ; et al. | 2003-05-08 |
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