loadpatents
Patent applications and USPTO patent grants for HAYES; SEAMUS.The latest application filed is for "system and method for personalization as a service".
Patent | Date |
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System And Method For Personalization As A Service App 20210334819 - HAYES; SEAMUS ;   et al. | 2021-10-28 |
Contact center interfaces Grant 10,944,868 - D'Arcy , et al. March 9, 2 | 2021-03-09 |
System And Method For Optimizing Agent Time App 20190379790 - LOFTUS; Liam ;   et al. | 2019-12-12 |
System and method for automated determining when to review an agent response process Grant 10,462,297 - Loftus , et al. Oc | 2019-10-29 |
System and method for optimizing agent time Grant 10,425,534 - Loftus , et al. Sept | 2019-09-24 |
Enhancing Contact Center Calculations Based On Real-time Speech Analytics App 20190208062 - Shaffer; Shmuel ;   et al. | 2019-07-04 |
Enhancing contact center calculations based on real-time speech analytics Grant 10,270,914 - Shaffer , et al. | 2019-04-23 |
System and method for managing multi-modal communication sessions Grant 9,871,835 - O'Connor , et al. January 16, 2 | 2018-01-16 |
Device, system, and method for optimizing active transactions of an agent Grant 9,813,553 - Kelly , et al. November 7, 2 | 2017-11-07 |
Automatic Expansion And Derivative Tagging App 20170280099 - John; Ajita ;   et al. | 2017-09-28 |
Automatic expansion and derivative tagging Grant 9,774,825 - John , et al. September 26, 2 | 2017-09-26 |
Security and retention tagging Grant 9,705,926 - John , et al. July 11, 2 | 2017-07-11 |
Device, System, and Method for Optimizing Active Transactions of an Agent App 20170118341 - KELLY; Edel ;   et al. | 2017-04-27 |
Stateful Tags App 20170109351 - John; Ajita ;   et al. | 2017-04-20 |
Security And Retention Tagging App 20170048275 - John; Ajita ;   et al. | 2017-02-16 |
Method and system for optimizing contact center performance Grant 9,542,657 - O'Connor , et al. January 10, 2 | 2017-01-10 |
System And Method For Managing Multi-modal Communication Sessions App 20160381091 - O'Connor; Neil ;   et al. | 2016-12-29 |
Dynamic management of collaboration sessions using real-time text analytics Grant 9,531,782 - Shaffer , et al. December 27, 2 | 2016-12-27 |
System and Method for Optimizing Agent Time App 20160295018 - LOFTUS; Liam ;   et al. | 2016-10-06 |
System and Method for Automated Determining When to Review an Agent Response Process App 20160205250 - LOFTUS; Liam ;   et al. | 2016-07-14 |
Enhancing Contact Center Calculations Based On Real-time Speech Analytics App 20150215464 - Shaffer; Shmuel ;   et al. | 2015-07-30 |
Dynamic Management Of Collaboration Sessions Using Real-time Text Analytics App 20150215365 - Shaffer; Shmuel ;   et al. | 2015-07-30 |
Method and system for managing a contact center configuration Grant 8,630,399 - D'Arcy , et al. January 14, 2 | 2014-01-14 |
Method And System For Optimizing Contact Center Performance App 20120215579 - O'Connor; Neil ;   et al. | 2012-08-23 |
Method And System For Managing A Contact Center Configuration App 20120082303 - D'Arcy; Paul ;   et al. | 2012-04-05 |
Contact Center Interfaces App 20110010382 - D'Arcy; Paul ;   et al. | 2011-01-13 |
Load balancing in a network of contact centres Grant 7,505,578 - Mannion , et al. March 17, 2 | 2009-03-17 |
Load balancing in a network of contact centres App 20050047585 - Mannion, Liam ;   et al. | 2005-03-03 |
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