Haggerty; Christopher S.

Patent Applications and Registrations

Patent applications and USPTO patent grants for Haggerty; Christopher S..The latest application filed is for "pacing limited-content text messages".

Company Profile

3.53.4

Haggerty; Christopher S. - Atlanta GA

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Patent Activity

Patent	Date
Pacing Limited-Content Text Messages App 20220210273 - Haggerty; Christopher S. ; et al.	2022-06-30
Pacing limited-content text messages Grant 11,283,925 - Haggerty , et al. March 22, 2	2022-03-22
Detecting Non-verbal, Audible Communication Conveying Meaning App 20220013112 - McDaniel; Patrick M. ; et al.	2022-01-13
Best Time to Send Limited-Content Text Messages to Parties App 20220014881 - Haggerty; Christopher S.	2022-01-13
Handling an Outbound Call Reaching a Voicemail Service App 20210377393 - Hitchcock; Chad ; et al.	2021-12-02
Detecting non-verbal, audible communication conveying meaning Grant 11,132,993 - McDaniel , et al. September 28, 2	2021-09-28
Best time to send limited-content text messages to parties Grant 11,102,622 - Haggerty August 24, 2	2021-08-24
Handling an outbound call reaching a voicemail service Grant 11,095,775 - Hitchcock , et al. August 17, 2	2021-08-17
Auto-correcting voice quality in real-time Grant 10,965,806 - Haggerty March 30, 2	2021-03-30
Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication Grant 10,880,437 - Neuer, III , et al. December 29, 2	2020-12-29
Using semantically related search terms for speech and text analytics Grant 10,847,140 - Conner , et al. November 24, 2	2020-11-24
Communication attempts management system for managing a predictive dialer in a contact center Grant 10,785,370 - Koster , et al. Sept	2020-09-22
Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication Grant 10,523,816 - Neuer, III , et al. Dec	2019-12-31
Agent interaction with a party using multiple channels of communication Grant 10,469,666 - Haggerty , et al. No	2019-11-05
Communication attempts management system for managing a predictive dialer in a contact center Grant 10,462,295 - Koster , et al. Oc	2019-10-29
Providing technical support in an augmented reality environment Grant 10,410,428 - Reeder , et al. Sept	2019-09-10
Providing technical support in an augmented reality environment Grant 10,360,735 - Reeder , et al.	2019-07-23
Handling audio path failure and poor quality of service for voice calls in a contact center Grant 10,212,200 - Noble, Jr. , et al. Feb	2019-02-19
Bridging a third party onto a contact center communication Grant 10,129,407 - Haggerty , et al. November 13, 2	2018-11-13
Bridging a third party onto a contact center communication Grant 10,110,749 - Haggerty , et al. October 23, 2	2018-10-23
Agent interaction with a party using multiple channels of communication Grant 10,033,870 - Koster , et al. July 24, 2	2018-07-24
Forecasting and scheduling campaigns involving different channels of communication Grant 9,924,040 - Ouimette , et al. March 20, 2	2018-03-20
Pacing outbound communications that generate inbound communications Grant 9,894,204 - Ouimette , et al. February 13, 2	2018-02-13
Multi-component viewing tool for contact center agents Grant 9,880,807 - Haggerty , et al. January 30, 2	2018-01-30
Handling audio path failure and poor quality of service for voice calls in a contact center Grant 9,882,944 - Noble, Jr. , et al. January 30, 2	2018-01-30
Addressing trunk-related resource deficiencies for a predictive dialer using a dynamic pacing algorithm Grant 9,813,559 - Noble, Jr. , et al. November 7, 2	2017-11-07
Forecasting and scheduling campaigns involving different channels of communication Grant 9,787,840 - Neuer, III , et al. October 10, 2	2017-10-10
Best time to communicate with parties having multiple contacts Grant 9,781,264 - Noble, Jr. , et al. October 3, 2	2017-10-03
Predicting outcomes for events based on voice characteristics and content of a voice sample of a contact center communication Grant 9,779,729 - Ouimette , et al. October 3, 2	2017-10-03
Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications Grant 9,736,304 - Neuer, III , et al. August 15, 2	2017-08-15
Best time to call parties having multiple contacts Grant 9,736,303 - Noble, Jr. , et al. August 15, 2	2017-08-15
Pacing outbound communications that generate inbound communications Grant 9,692,893 - Ouimette , et al. June 27, 2	2017-06-27
Regulate current battery usage of a mobile device Grant 9,686,747 - Noble, Jr. , et al. June 20, 2	2017-06-20
Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications Grant 9,600,789 - Neuer, III , et al. March 21, 2	2017-03-21
Predicting outcomes for events based on voice characteristics and content of a voice sample of a contact center communication Grant 9,552,812 - Ouimette , et al. January 24, 2	2017-01-24
Pacing outbound communications that generate inbound communications Grant 9,531,877 - Ouimette , et al. December 27, 2	2016-12-27
Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications Grant 9,531,881 - Ouimette , et al. December 27, 2	2016-12-27
Regulate current battery usage of a mobile device Grant 9,520,732 - Noble, Jr. , et al. December 13, 2	2016-12-13
Predicting outcomes for events based on voice characteristics and content of a contact center communication Grant 9,472,188 - Ouimette , et al. October 18, 2	2016-10-18
Handling audio path failure and poor quality of service for voice calls in a contact center Grant 9,456,076 - Noble, Jr. , et al. September 27, 2	2016-09-27
Regulate the charging of a mobile device Grant 9,431,842 - Noble, Jr. , et al. August 30, 2	2016-08-30
Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications Grant 9,426,291 - Ouimette , et al. August 23, 2	2016-08-23
Determining whether the local time where a mobile device is located is within a calling window of time Grant 9,325,841 - Noble, Jr. , et al. April 26, 2	2016-04-26
Best time to call parties having multiple contacts Grant 9,319,525 - Noble, Jr. , et al. April 19, 2	2016-04-19
Determining whether the local time for a location where a mobile device is located is within a calling window of time Grant 9,313,632 - Ouimette , et al. April 12, 2	2016-04-12
Contact center speech analytics system having multiple speech analytics engines Grant 9,299,343 - Koster , et al. March 29, 2	2016-03-29
Identifying information resources for contact center agents based on analytics Grant 9,116,951 - Haggerty , et al. August 25, 2	2015-08-25
Processing an outbound call campaign having multiple abandonment rates Grant 9,020,141 - Gibbs , et al. April 28, 2	2015-04-28
Identifying information resources for contact center agents based on analytics Grant 9,020,920 - Haggerty , et al. April 28, 2	2015-04-28
Contact center speech analytics system having multiple speech analytics engines Grant 9,014,364 - Koster , et al. April 21, 2	2015-04-21
Processing an outbound call campaign having multiple abandonment rates Grant 8,995,648 - Gibbs , et al. March 31, 2	2015-03-31
Determining whether the local time for a location where a mobile device is located is within a calling window of time Grant 8,934,870 - Ouimette , et al. January 13, 2	2015-01-13
Integrating embedded links with call center operation Grant 8,774,391 - Haggerty , et al. July 8, 2	2014-07-08
Communication analytics training management system for call center agents Grant 8,649,499 - Koster , et al. February 11, 2	2014-02-11
Multi-component viewing tool for contact center agents Grant 8,537,983 - Haggerty , et al. September 17, 2	2013-09-17
Integrating embedded links with call center operation Grant 8,532,283 - Haggerty , et al. September 10, 2	2013-09-10

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