Patent | Date |
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Run-time simulation environment for voiceXML applications that simulates and automates user interaction Grant 8,478,588 - Da Palma , et al. July 2, 2 | 2013-07-02 |
Integrating an IVR application within a standards based application server Grant 8,139,730 - Da Palma , et al. March 20, 2 | 2012-03-20 |
Connection manager for integrating legacy telephony environments and IP networks Grant 7,965,832 - Celi, Jr. , et al. June 21, 2 | 2011-06-21 |
Media flow converter for use in real-time delivery transactions Grant 7,925,769 - Gavagni , et al. April 12, 2 | 2011-04-12 |
Method and system for dynamic conditional interaction in a VoiceXML run-time simulation environment Grant 7,890,594 - Da Palma , et al. February 15, 2 | 2011-02-15 |
Method and procedure for compiling and caching VoiceXML documents in a voice XML interpreter Grant 7,826,600 - Da Palma , et al. November 2, 2 | 2010-11-02 |
Method, system, and apparatus for debugging a live telephone call Grant 7,822,190 - Da Palma , et al. October 26, 2 | 2010-10-26 |
Method for extending the use of SIP (session initiated protocol) for providing debug services Grant 7,752,315 - Da Palma , et al. July 6, 2 | 2010-07-06 |
Standards based agent desktop for use with an open contact center solution Grant 7,706,521 - Gavagni , et al. April 27, 2 | 2010-04-27 |
System and method for generating a unique, file system independent key from a URI (universal resource indentifier) for use in an index-less voicexml browser caching mechanism Grant 7,596,554 - Da Palma , et al. September 29, 2 | 2009-09-29 |
Method And System For Dynamic Conditional Interaction In A Voicexml Run-time Simulation Environment App 20090012795 - Da Palma; William V. ;   et al. | 2009-01-08 |
Method and system for dynamic conditional interaction in a VoiceXML run-time simulation environment Grant 7,424,433 - Da Palma , et al. September 9, 2 | 2008-09-09 |
Connection manager for integrating legacy telephony environments and IP networks Grant 7,406,168 - Celi, Jr. , et al. July 29, 2 | 2008-07-29 |
Connection Manager For Integrating Legacy Telephony Environments And Ip Networks App 20080089507 - Celi; Joseph JR. ;   et al. | 2008-04-17 |
Method and process to generate real time input/output in a voice XML run-time simulation environment Grant 7,349,836 - Da Palma , et al. March 25, 2 | 2008-03-25 |
Method for extending the use of SIP (Session Initiated Protocol) for providing debug services App 20070130345 - Da Palma; William V. ;   et al. | 2007-06-07 |
Media flow converter for use in real-time delivery transactions App 20070116039 - Gavagni; Brett J. ;   et al. | 2007-05-24 |
Integrating an IVR application within a standards based application server App 20070081520 - Da Palma; William V. ;   et al. | 2007-04-12 |
Method, system, and apparatus for debugging a live telephone call App 20060274660 - Da Palma; William V. ;   et al. | 2006-12-07 |
Audio quality when streaming audio to non-streaming telephony devices Grant 7,103,157 - Celi, Jr. , et al. September 5, 2 | 2006-09-05 |
Selective suspension of real time data exchanges for unreliable network connections App 20060168308 - Celi; Joseph ;   et al. | 2006-07-27 |
Caching operational code in a voice markup interpreter App 20050229048 - Da Palma, William V. ;   et al. | 2005-10-13 |
Method and procedure for compiling and caching VoiceXML documents in a Voice XML interpreter App 20050135572 - Da Palma, William V. ;   et al. | 2005-06-23 |
Integrating object code in voice markup App 20050137874 - Da Palma, William V. ;   et al. | 2005-06-23 |
Method and system for dynamic conditional interaction in a VoiceXML run-time simulation environment App 20050131708 - Palma, William V. Da ;   et al. | 2005-06-16 |
Method and process to generate real time input/output in a voice XML run-time simulation environment App 20050131707 - Da Palma, William V. ;   et al. | 2005-06-16 |
Run-time simulation environment for voiceXML applications that simulates and automates user interaction App 20050132261 - Da Palma, William V. ;   et al. | 2005-06-16 |
System and method for generating a unique, file system independent key from a URI (Universal Resource Identifier) for use in an index-less VoiceXML browser caching mechanism App 20050125372 - Da Palma, William V. ;   et al. | 2005-06-09 |
Connection manager for integrating legacy telephony environments and IP networks App 20040120501 - Celi, Joseph JR. ;   et al. | 2004-06-24 |
Audio quality when streaming audio to non-streaming telephony devices App 20040052338 - Celi, Joseph JR. ;   et al. | 2004-03-18 |