Foster; Robin H.

Patent Applications and Registrations

Patent applications and USPTO patent grants for Foster; Robin H..The latest application filed is for "servicing calls in call centers based on estimated call valu".

Company Profile

1.26.8

Foster; Robin H. - Little Silver NJ
- Little Silver NJ US
FOSTER, ROBIN H. - MONMOUTH COUNTY NJ

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
Servicing calls in call centers based on estimated call value Grant 8,923,503 - Foster , et al. December 30, 2	2014-12-30
Servicing calls in call centers based on estimated call value Grant 08923503 -	2014-12-30
Data store for assessing accuracy of call center agent service time estimates Grant 8,731,182 - Foster , et al. May 20, 2	2014-05-20
Servicing calls in call centers based on estimated call value Grant 8,565,412 - Foster , et al. October 22, 2	2013-10-22
Servicing Calls In Call Centers Based On Estimated Call Valu App 20130230163 - Foster; Robin H. ; et al.	2013-09-05
Utilizing small group call center agents to improve productivity without impacting service level targets Grant 8,036,371 - Babine , et al. October 11, 2	2011-10-11
Servicing Calls in Call Centers Based On Estimated Call Value App 20100322406 - Foster; Robin H. ; et al.	2010-12-23
Data Store for Assessing Accuracy of Call Center Agent Service Time Estimates App 20100322408 - Foster; Robin H. ; et al.	2010-12-23
Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills Grant 7,787,609 - Flockhart , et al. August 31, 2	2010-08-31
Utilizing small group call center agents to improve productivity without impacting service level targets App 20070129996 - Babine; Brigite M. ; et al.	2007-06-07
Intelligent inbound/outbound communications blending Grant 7,035,927 - Flockhart , et al. April 25, 2	2006-04-25
Call selection based on continuum skill levels in a call center Grant 6,925,165 - Cohen , et al. August 2, 2	2005-08-02
Timely shut-down of a real-time work center Grant 6,766,013 - Flockhart , et al. July 20, 2	2004-07-20
Modification of voice prompting based on prior communication in a call center Grant 6,760,428 - Foster July 6, 2	2004-07-06
Method for providing customer treatment based on specified rules in conjunction with network source address of a request originator Grant 6,732,188 - Flockhart , et al. May 4, 2	2004-05-04
Estimation of a work item's wait-time from the present stages of processing of preceding work items Grant 6,694,009 - Anderson , et al. February 17, 2	2004-02-17
Methods and apparatus for multi-variable work assignment in a call center Grant 6,661,889 - Flockhart , et al. December 9, 2	2003-12-09
Modification Of Voice Prompting Based On Prior Communication In A Call Center App 20030206622 - FOSTER, ROBIN H.	2003-11-06
Methods and apparatus for analysis of load-balanced multi-site call processing systems Grant 6,633,640 - Cohen , et al. October 14, 2	2003-10-14
Intelligent inbound/outbound communications blending App 20030177231 - Flockhart, Andrew Derek ; et al.	2003-09-18
Methods and apparatus for service state-based processing of communications in a call center Grant 6,614,903 - Flockhart , et al. September 2, 2	2003-09-02
Methods and apparatus for processing of communications in a call center based on variable rest period determinations Grant 6,563,920 - Flockhart , et al. May 13, 2	2003-05-13
Skill-value queuing in a call center Grant 6,535,601 - Flockhart , et al. March 18, 2	2003-03-18
Timely shut-down of a real-time work center App 20020181692 - Flockhart, Andrew D. ; et al.	2002-12-05
Adjustment of call selection to achieve target values for interval-based performance metrics in a call center Grant 6,366,666 - Bengtson , et al. April 2, 2	2002-04-02
Methods and apparatus for determining measures of agent-related occupancy in a call center Grant 6,359,982 - Foster , et al. March 19, 2	2002-03-19
Call selection and agent selection in a call center based on agent staffing schedule Grant 6,356,632 - Foster , et al. March 12, 2	2002-03-12
Minimum interruption cycle time threshold for reserve call center agents Grant 6,353,667 - Foster , et al. March 5, 2	2002-03-05
Adjustment Of Call Selection To Achieve Target Values For Interval-based Performance Metrics In A Call Center App 20020006192 - BENGTSON, DAVID C. ; et al.	2002-01-17
Optimizing call-center performance by using predictive data to distribute calls among agents Grant 6,173,053 - Bogart , et al. January 9, 2	2001-01-09
Optimizing call-center performance by using predictive data to distribute agents among calls Grant 6,163,607 - Bogart , et al. December 19, 2	2000-12-19
Arrangement for equalizing levels of service among skills Grant 6,088,441 - Flockhart , et al. July 11, 2	2000-07-11
Arrangement for improving retention of call center's customers Grant 6,064,731 - Flockhart , et al. May 16, 2	2000-05-16

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