Flockhart; Andrew Derek

Patent Applications and Registrations

Patent applications and USPTO patent grants for Flockhart; Andrew Derek.The latest application filed is for "intelligent inbound/outbound communications blending".

Company Profile

0.16.1

Flockhart; Andrew Derek - Thornton CO

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
Intelligent inbound/outbound communications blending Grant 7,035,927 - Flockhart , et al. April 25, 2	2006-04-25
Ring network implemented by telephony switches and links Grant 6,839,419 - Flockhart , et al. January 4, 2	2005-01-04
Method for providing customer treatment based on specified rules in conjunction with network source address of a request originator Grant 6,732,188 - Flockhart , et al. May 4, 2	2004-05-04
System for automatically assigning skill levels to multiple skilled agents in call center agent assignment applications Grant 6,704,410 - McFarlane , et al. March 9, 2	2004-03-09
Integrated work management engine for customer care in a communication system Grant 6,690,788 - Bauer , et al. February 10, 2	2004-02-10
Methods and apparatus for multi-variable work assignment in a call center Grant 6,661,889 - Flockhart , et al. December 9, 2	2003-12-09
Methods and apparatus for analysis of load-balanced multi-site call processing systems Grant 6,633,640 - Cohen , et al. October 14, 2	2003-10-14
Intelligent inbound/outbound communications blending App 20030177231 - Flockhart, Andrew Derek ; et al.	2003-09-18
Methods and apparatus for service state-based processing of communications in a call center Grant 6,614,903 - Flockhart , et al. September 2, 2	2003-09-02
Methods and apparatus for processing of communications in a call center based on variable rest period determinations Grant 6,563,920 - Flockhart , et al. May 13, 2	2003-05-13
Skill-value queuing in a call center Grant 6,535,601 - Flockhart , et al. March 18, 2	2003-03-18
System for integrating agent database access skills in call center agent assignment applications Grant 6,453,038 - McFarlane , et al. September 17, 2	2002-09-17
Lookahead interflow of traffic among a plurality of serving sites of one customer Grant 6,049,547 - Fisher , et al. April 11, 2	2000-04-11
Transaction center for processing customer transaction requests from alternative media sources Grant 5,903,877 - Berkowitz , et al. May 11, 1	1999-05-11
Method and apparatus for queuing a call to the best split Grant 5,754,639 - Flockhart , et al. May 19, 1	1998-05-19
Method and apparatus for queuing a call to the best backup split Grant 5,740,238 - Flockhart , et al. April 14, 1	1998-04-14
Prediction of a caller's motivation as a basis for selecting treatment of an incoming call Grant 5,684,872 - Flockhart , et al. November 4, 1	1997-11-04

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