Flockhart; Andrew D.

Patent Applications and Registrations

Patent applications and USPTO patent grants for Flockhart; Andrew D..The latest application filed is for "bitmaps for next generation contact center".

Company Profile

6.94.73

Flockhart; Andrew D. - Thornton CO US
Flockhart; Andrew D. - Westminster CO US
- Thornton CO US

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
Communications-enabled dynamic social network routing utilizing presence Grant 10,671,600 - Bengtson , et al.	2020-06-02
System and method for scheduling based on service completion objectives Grant 10,579,947 - Kohler , et al.	2020-03-03
Context-based dynamic adjustment to pacing algorithm Grant 9,781,263 - Flockhart , et al. October 3, 2	2017-10-03
Bitmaps for next generation contact center Grant 9,571,654 - Flockhart , et al. February 14, 2	2017-02-14
Bitmaps For Next Generation Contact Center App 20160381224 - Flockhart; Andrew D. ; et al.	2016-12-29
High Performance Queueless Contact Center App 20160360040 - Flockhart; Andrew D. ; et al.	2016-12-08
Outbound effectiveness through management of idle agent pool Grant 9,253,310 - Christensen , et al. February 2, 2	2016-02-02
Agent skill promotion and demotion based on contact center state Grant 9,118,765 - Flockhart , et al. August 25, 2	2015-08-25
Adjustment of contact routing decisions to reward agent behavior Grant 9,100,480 - Kohler , et al. August 4, 2	2015-08-04
Method and apparatus for assessing the status of work waiting for service Grant 9,025,761 - Flockhart , et al. May 5, 2	2015-05-05
Qualifier set creation for work assignment engine Grant 8,965,878 - Steiner , et al. February 24, 2	2015-02-24
System, method, and apparatus for determining effectiveness of advanced call center routing algorithms Grant 8,953,775 - Flockhart , et al. February 10, 2	2015-02-10
Goal-based estimated wait time Grant 8,903,080 - Flockhart , et al. December 2, 2	2014-12-02
Method and apparatus for assessing the status of work waiting for service Grant 8,891,747 - Flockhart , et al. November 18, 2	2014-11-18
Adaptive estimated wait time predictor Grant 8,761,380 - Kohler , et al. June 24, 2	2014-06-24
Qualifier Set Creation For Work Assignment Engine App 20140161248 - Steiner; Robert C. ; et al.	2014-06-12
Method and apparatus for assessing the status of work waiting for service Grant 8,751,274 - Flockhart , et al. June 10, 2	2014-06-10
Method and apparatus for supporting individualized selection rules for resource allocation Grant 8,738,412 - Flockhart , et al. May 27, 2	2014-05-27
Estimation of expected value for remaining work time for contact center agents Grant 8,724,796 - Erhart , et al. May 13, 2	2014-05-13
Customer service teaming Grant 8,718,268 - Steiner , et al. May 6, 2	2014-05-06
Analytics feedback and routing Grant 8,718,267 - Flockhart , et al. May 6, 2	2014-05-06
Risks for waiting for well-matched Grant 8,718,269 - Kohler , et al. May 6, 2	2014-05-06
Automatic call notification groups Grant 8,699,695 - Flockhart , et al. April 15, 2	2014-04-15
Qualifier set creation for work assignment engine Grant 8,688,684 - Steiner , et al. April 1, 2	2014-04-01
Multiple Simultaneous Contact Center Objectives App 20140081687 - Flockhart; Andrew D. ; et al.	2014-03-20
Work Assignment Through Merged Selection Mechanisms App 20140081689 - Steiner; Robert C. ; et al.	2014-03-20
Risks For Waiting For Well-matched App 20140079210 - Kohler; Joylee ; et al.	2014-03-20
Scarce Resources Management App 20140082179 - Steiner; Robert C. ; et al.	2014-03-20
System, Method, And Apparatus For Determining Effectiveness Of Advanced Call Center Routing Algorithms App 20140079211 - Flockhart; Andrew D. ; et al.	2014-03-20
Automatic Call Notification Groups App 20140079209 - Flockhart; Andrew D. ; et al.	2014-03-20
Training optimizer for contact center agents Grant 8,675,860 - Eicholz , et al. March 18, 2	2014-03-18
Automated mechanism for populating and maintaining data structures in a queueless contact center Grant 8,670,550 - Flockhart , et al. March 11, 2	2014-03-11
Mechanism for multisite service state description Grant 8,644,491 - Flockhart , et al. February 4, 2	2014-02-04
One-to-one matching in a contact center Grant 8,634,543 - Flockhart , et al. January 21, 2	2014-01-21
Work assignment deferment during periods of agent surplus Grant 8,634,541 - Flockhart , et al. January 21, 2	2014-01-21
View and metrics for a queueless contact center Grant 8,619,968 - Flockhart , et al. December 31, 2	2013-12-31
View and metrics for a queueless contact center Grant 08619968 -	2013-12-31
Interrupting auxiliary agents Grant 8,577,017 - Flockhart , et al. November 5, 2	2013-11-05
Work Assignment Deferment During Periods Of Agent Surplus App 20130287202 - Flockhart; Andrew D. ; et al.	2013-10-31
Customer shared control in customer service scenarios Grant 8,571,195 - Pasi , et al. October 29, 2	2013-10-29
Multi-tasking Relief App 20130279685 - Kohler; Joylee ; et al.	2013-10-24
Qualifier Set Creation For Work Assignment Engine App 20130268546 - Steiner; Robert C. ; et al.	2013-10-10
Dynamic Adjustment Of Multi-dimensional Routing Rule App 20130223612 - Flockhart; Andrew D. ; et al.	2013-08-29
Adaptive Estimated Wait Time Predictor App 20130223619 - Kohler; Joylee ; et al.	2013-08-29
Adjustment Of Contact Routing Decisions To Reward Agent Behavior App 20130223610 - Kohler; Joylee ; et al.	2013-08-29
Context-based Dynamic Adjustment To Pacing Algorithm App 20130223608 - Flockhart; Andrew D. ; et al.	2013-08-29
Customer Service Teaming App 20130223617 - Steiner; Robert C. ; et al.	2013-08-29
Break Injection At Work Assignment Engine Of Contact Center App 20130223611 - Kohler; Joylee ; et al.	2013-08-29
Training Optimizer For Contact Center Agents App 20130216037 - Eicholz; Alan David ; et al.	2013-08-22
Outbound Effectiveness Through Management Of Idle Agent Pool App 20130208883 - Christensen; Tore ; et al.	2013-08-15
True Geo-redundant Hot-standby Server Architecture App 20130212205 - Flockhart; Andrew D. ; et al.	2013-08-15
Grouping of contact center agents Grant 8,488,772 - Fagundes , et al. July 16, 2	2013-07-16
Analytics Feedback And Routing App 20130083916 - Flockhart; Andrew D. ; et al.	2013-04-04
Switching Routing Algorithms To Optimize Satisfaction Of Long-term Commitments App 20130085791 - Flockhart; Andrew D. ; et al.	2013-04-04
Interrupting Auxiliary Agents App 20130083915 - Flockhart; Andrew D. ; et al.	2013-04-04
Bidding work assignment on conference/subscribe RTP clearing house Grant 8,385,533 - Flockhart , et al. February 26, 2	2013-02-26
Customer Shared Control In Customer Service Scenarios App 20130028396 - Pasi; Alberto ; et al.	2013-01-31
Agent Skill Promotion And Demotion Based On Contact Center State App 20130022194 - Flockhart; Andrew D. ; et al.	2013-01-24
System And Method For Scheduling Based On Service Completion Objectives App 20130013359 - Kohler; Joylee E. ; et al.	2013-01-10
Goal-based Estimated Wait Time App 20120321073 - Flockhart; Andrew D. ; et al.	2012-12-20
Grouping Of Contact Center Agents App 20120300920 - Fagundes; Luciano Godoy ; et al.	2012-11-29
Enhanced polling method and system Grant 8,315,373 - Flockhart , et al. November 20, 2	2012-11-20
Dynamic Work Assignment Strategies Based On Multiple Aspects Of Agent Proficiency App 20120278136 - Flockhart; Andrew D. ; et al.	2012-11-01
Dynamic work assignment strategies based on multiple aspects of agent proficiency Grant 8,234,141 - Flockhart , et al. July 31, 2	2012-07-31
Predicted Percent Service Level App 20120134487 - Flockhart; Andrew D. ; et al.	2012-05-31
Method and apparatus for assessing the status of work waiting for service Grant 8,094,804 - Flockhart , et al. January 10, 2	2012-01-10
System and method for detecting emotions at different steps in a communication Grant 8,054,964 - Flockhart , et al. November 8, 2	2011-11-08
Automated Mechanism For Populating And Maintaining Data Structures In A Queueless Contact Center App 20110255684 - Flockhart; Andrew D. ; et al.	2011-10-20
View And Metrics For A Queueless Contact Center App 20110255685 - Flockhart; Andrew D. ; et al.	2011-10-20
One-to-one Matching In A Contact Center App 20110255683 - Flockhart; Andrew D. ; et al.	2011-10-20
High Performance Queueless Contact Center App 20110255682 - Flockhart; Andrew D. ; et al.	2011-10-20
Bitmaps For Next Generation Contact Center App 20110255681 - Flockhart; Andrew D. ; et al.	2011-10-20
Apparatus and method for call center call-back Grant 8,036,682 - Davis , et al. October 11, 2	2011-10-11
Method and apparatus for the simultaneous delivery of multiple contacts to an agent Grant 7,949,121 - Flockhart , et al. May 24, 2	2011-05-24
Wait time predictor for long shelf-life work Grant 7,949,123 - Flockhart , et al. May 24, 2	2011-05-24
Bidding Work Assignment On Conference/subscribe Rtp Clearing House App 20110071879 - Flockhart; Andrew D. ; et al.	2011-03-24
Mechanism For Fast Evaluation Of Policies In Work Assignment App 20110044320 - Flockhart; Andrew D. ; et al.	2011-02-24
Mechanism For Multisite Service State Description App 20110047002 - Flockhart; Andrew D. ; et al.	2011-02-24
Routing based on the contents of a shopping cart Grant 7,844,504 - Flockhart , et al. November 30, 2	2010-11-30
System and Method for Detecting Emotions at Different Steps in a Communication App 20100278318 - FLOCKHART; ANDREW D. ; et al.	2010-11-04
Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills Grant 7,787,609 - Flockhart , et al. August 31, 2	2010-08-31
Method and apparatus for load balancing work on a network of servers based on the probability of being serviced within a service time goal Grant 7,770,175 - Flockhart , et al. August 3, 2	2010-08-03
Multi-tasking tracking agent Grant 7,711,104 - Flockhart , et al. May 4, 2	2010-05-04
Method and apparatus for global call queue in a global call center Grant 7,657,021 - Flockhart , et al. February 2, 2	2010-02-02
Method and apparatus for scheduling tasks Grant 7,500,241 - Flockhart , et al. March 3, 2	2009-03-03
Method And Apparatus For Assessing The Status Of Work Waiting For Service App 20080275751 - Flockhart; Andrew D. ; et al.	2008-11-06
Method And Apparatus For Assessing The Status Of Work Waiting For Service App 20080275766 - Flockhart; Andrew D. ; et al.	2008-11-06
Method And Apparatus For Assessing The Status Of Work Waiting For Service App 20080275752 - Flockhart; Andrew D. ; et al.	2008-11-06
Method and apparatus for global call queue in a global call center App 20060067506 - Flockhart; Andrew D. ; et al.	2006-03-30
Method and apparatus for the efficient utilization of trunk bandwidth in a global enterprise Grant 6,999,579 - Flockhart , et al. February 14, 2	2006-02-14
Method and apparatus for supporting individualized selection rules for resource allocation App 20060015388 - Flockhart; Andrew D. ; et al.	2006-01-19
Computer-telephony integration that uses features of an automatic call distribution system Grant 6,947,543 - Alvarado , et al. September 20, 2	2005-09-20
Estimation of expected value for remaining work time for contact center agents App 20050069119 - Erhart, George W. ; et al.	2005-03-31
Method and apparatus for business time computation in a resource allocation system App 20050071212 - Flockhart, Andrew D. ; et al.	2005-03-31
Contact center resource allocation based on work bidding/auction App 20050071241 - Flockhart, Andrew D. ; et al.	2005-03-31
Method and apparatus for assessing the status of work waiting for service App 20050071211 - Flockhart, Andrew D. ; et al.	2005-03-31
Method and apparatus for load balancing work on a network of servers based on the probability of being serviced within a service time goal App 20050071844 - Flockhart, Andrew D. ; et al.	2005-03-31
Customized applet-on-hold arrangement Grant 6,820,260 - Flockhart , et al. November 16, 2	2004-11-16
Timely shut-down of a real-time work center Grant 6,766,013 - Flockhart , et al. July 20, 2	2004-07-20
Customer service by batch Grant 6,766,014 - Flockhart , et al. July 20, 2	2004-07-20
Wait time prediction arrangement for non-real-time customer contacts Grant 6,754,333 - Flockhart , et al. June 22, 2	2004-06-22
Uninterrupted automatic call distribution during failure and recovery of computer-telephony integration Grant 6,748,073 - Alvarado , et al. June 8, 2	2004-06-08
Arrangement for controlling the volume and type of contacts in an internet call center Grant 6,741,699 - Flockhart , et al. May 25, 2	2004-05-25
Automated workflow method for assigning work items to resources Grant 6,707,903 - Burok , et al. March 16, 2	2004-03-16
Estimation of a work item's wait-time from the present stages of processing of preceding work items Grant 6,694,009 - Anderson , et al. February 17, 2	2004-02-17
Direct customer control of a network router Grant 6,678,371 - Flockhart , et al. January 13, 2	2004-01-13
Method and apparatus for the efficient utilization of trunk bandwidth in a global enterprise App 20030223569 - Flockhart, Andrew D. ; et al.	2003-12-04
Automated workflow method for assigning work items to resources App 20030152212 - Burok, Didina ; et al.	2003-08-14
Uninterrupted automatic call distribution during failure and recovery of computer-telephony integration App 20030123641 - Alvarado, Joaquin Omar ; et al.	2003-07-03
Computer-telephony integration that uses features of an automatic call distribution system App 20030123642 - Alvarado, Joaquin Omar ; et al.	2003-07-03
Timely shut-down of a real-time work center App 20020181692 - Flockhart, Andrew D. ; et al.	2002-12-05
Workflow-scheduling optimization driven by target completion time Grant 6,463,346 - Flockhart , et al. October 8, 2	2002-10-08
Customer service by batch App 20020118816 - Flockhart, Andrew D. ; et al.	2002-08-29
Method of routing calls in an automatic call distribution network Grant 6,366,668 - Borst , et al. April 2, 2	2002-04-02
Arrangement for efficiently updating status information of a network call-routing system Grant 6,295,353 - Flockhart , et al. September 25, 2	2001-09-25
Call center agent selection that optimizes call wait times Grant 6,192,122 - Flockhart , et al. February 20, 2	2001-02-20
Optimizing call-center performance by using predictive data to distribute calls among agents Grant 6,173,053 - Bogart , et al. January 9, 2	2001-01-09
Optimizing call-center performance by using predictive data to distribute agents among calls Grant 6,163,607 - Bogart , et al. December 19, 2	2000-12-19
Arrangement for equalizing levels of service among skills Grant 6,088,441 - Flockhart , et al. July 11, 2	2000-07-11
Arrangement for improving retention of call center's customers Grant 6,064,731 - Flockhart , et al. May 16, 2	2000-05-16
Waiting-call selection based on objectives Grant 5,982,873 - Flockhart , et al. November 9, 1	1999-11-09
Waiting-call selection based on anticipated wait times Grant 5,905,793 - Flockhart , et al. May 18, 1	1999-05-18
Call distribution based on agent occupancy Grant 5,828,747 - Fisher , et al. October 27, 1	1998-10-27
Expected wait-time indication arrangement Grant 5,506,898 - Costantini , et al. April 9, 1	1996-04-09