Erhart; George
Patent Applications and Registrations
Patent applications and USPTO patent grants for Erhart; George.The latest application filed is for "communication systems for multi-source robot control".
Company Profile
12.54.77
- Erhart; George - Loveland CO
Patent Activity
| Patent | Date |
|---|---|
| Enhanced digital messaging Grant 11,418,648 - Erhart , et al. August 16, 2 | 2022-08-16 |
| Enhanced digital messaging Grant 11,190,469 - Erhart , et al. November 30, 2 | 2021-11-30 |
| Communication systems for multi-source robot control Grant 11,120,410 - Skiba , et al. September 14, 2 | 2021-09-14 |
| Selection of robot operation mode from determined compliance with a security criteria Grant 11,093,590 - Erhart , et al. August 17, 2 | 2021-08-17 |
| Enhanced digital messaging Grant 11,064,074 - Erhart , et al. July 13, 2 | 2021-07-13 |
| Communication Systems For Multi-source Robot Control App 20210209563 - Skiba; David ; et al. | 2021-07-08 |
| Location enhancements for mobile messaging Grant 11,049,141 - Skiba , et al. June 29, 2 | 2021-06-29 |
| Enhanced Digital Messaging App 20210029246 - Erhart; George ; et al. | 2021-01-28 |
| Enhanced Digital Messaging App 20210029249 - Erhart; George ; et al. | 2021-01-28 |
| Enhanced Digital Messaging App 20210029065 - Erhart; George ; et al. | 2021-01-28 |
| Automatic cloud capacity adjustment Grant 10,873,538 - Matula , et al. December 22, 2 | 2020-12-22 |
| Command and control of a robot by a contact center with third-party monitoring Grant 10,866,585 - Erhart , et al. December 15, 2 | 2020-12-15 |
| Live assist Grant 10,810,599 - Skiba , et al. October 20, 2 | 2020-10-20 |
| Contact center delivery in-building homing service Grant 10,621,539 - Matula , et al. | 2020-04-14 |
| Semantic translation model training Grant 10,599,765 - Skiba , et al. | 2020-03-24 |
| Selection of robot operation mode from determined compliance with a security criteria Grant 10,410,007 - Erhart , et al. Sept | 2019-09-10 |
| Service robot assessment and operation Grant 10,350,757 - Erhart , et al. July 16, 2 | 2019-07-16 |
| Command And Control Of A Robot By A Contact Center With Third-party Monitoring App 20190146483 - Erhart; George ; et al. | 2019-05-16 |
| Command and control of a robot by a contact center with third-party monitoring Grant 10,216,182 - Erhart , et al. Feb | 2019-02-26 |
| Contact center delivery in-building homing service Grant 10,210,472 - Matula , et al. Feb | 2019-02-19 |
| Kiosk escalation Grant 10,198,760 - Erhart , et al. Fe | 2019-02-05 |
| Operational parameters Grant 10,124,491 - Erhart , et al. November 13, 2 | 2018-11-13 |
| Contact Center Delivery In-building Homing Service App 20180315006 - Matula; Valentine C. ; et al. | 2018-11-01 |
| Communication Systems For Multi-source Robot Control App 20180276622 - Skiba; David ; et al. | 2018-09-27 |
| Agent-initiated automated co-browse Grant 10,069,973 - Skiba , et al. September 4, 2 | 2018-09-04 |
| Service robot communication systems and system self-configuration Grant 10,040,201 - Matula , et al. August 7, 2 | 2018-08-07 |
| Communication systems for multi-source robot control Grant 10,032,137 - Skiba , et al. July 24, 2 | 2018-07-24 |
| Movement and interaction verification Grant 9,975,243 - Erhart , et al. May 22, 2 | 2018-05-22 |
| Ongoing text analysis to self-regulate network node allocations and contact center adjustments Grant 9,894,201 - Matula , et al. February 13, 2 | 2018-02-13 |
| Skill change and routing correction Grant 9,866,696 - Skiba , et al. January 9, 2 | 2018-01-09 |
| Authentication App 20170286651 - Erhart; George ; et al. | 2017-10-05 |
| Service Robot Assessment And Operation App 20170282371 - Erhart; George ; et al. | 2017-10-05 |
| Communication Systems For Multi-source Robot Control App 20170286916 - Skiba; David ; et al. | 2017-10-05 |
| Command And Control Of A Robot By A Contact Center With Third-party Monitoring App 20170285628 - Erhart; George ; et al. | 2017-10-05 |
| Service Robot Communication Systems And System Self-configuration App 20170282374 - Matula; Valentine C. ; et al. | 2017-10-05 |
| Movement And Interaction Verification App 20170282365 - Erhart; George ; et al. | 2017-10-05 |
| Operational Parameters App 20170282375 - Erhart; George ; et al. | 2017-10-05 |
| Security App 20170286708 - Erhart; George ; et al. | 2017-10-05 |
| Command And Control Of A User-provided Robot By A Contact Center App 20170282362 - Erhart; George ; et al. | 2017-10-05 |
| Virtual machine implementation of multiple use context executing on a communication device Grant 9,736,675 - Erhart , et al. August 15, 2 | 2017-08-15 |
| Unspoken sentiment Grant 9,715,492 - Skiba , et al. July 25, 2 | 2017-07-25 |
| Secondary Validation For Fraud Prevention App 20170193505 - Erhart; George ; et al. | 2017-07-06 |
| Dynamic Interaction Pacing App 20170185945 - Matula; Valentine C. ; et al. | 2017-06-29 |
| Aggregated multi-topic agent desktop Grant 9,635,175 - Skiba , et al. April 25, 2 | 2017-04-25 |
| Agent-initiated Automated Co-browse App 20170064079 - Skiba; David ; et al. | 2017-03-02 |
| Partial Task Assignment For Stall Routing App 20170064082 - Matula; Valentine C. ; et al. | 2017-03-02 |
| Anti-trending Grant 9,542,455 - Skiba , et al. January 10, 2 | 2017-01-10 |
| Collective Dynamics App 20160379153 - Matula; Valentine C. ; et al. | 2016-12-29 |
| Optimization in workforce management using work assignment engine data Grant 9,531,880 - Erhart , et al. December 27, 2 | 2016-12-27 |
| Contact Center Delivery In-building Homing Service App 20160350702 - Matula; Valentine C. ; et al. | 2016-12-01 |
| Automatic Cloud Capacity Adjustment App 20160330131 - Matula; Valentine C. ; et al. | 2016-11-10 |
| Automated Coordinated Co-browsing With Text Chat Services App 20160283995 - Matula; Valentine C. ; et al. | 2016-09-29 |
| Pre-login Agent Monitoring App 20160286047 - Matula; Valentine C. ; et al. | 2016-09-29 |
| Natural language processing (NLP) and natural language generation (NLG) based on user context for enhanced contact center communication Grant 9,454,760 - Klemm , et al. September 27, 2 | 2016-09-27 |
| Pseudo agent matching Grant 9,444,940 - Skiba , et al. September 13, 2 | 2016-09-13 |
| Contact center delivery in-building homing service Grant 9,418,350 - Matula , et al. August 16, 2 | 2016-08-16 |
| Cross-domain topic expansion Grant 9,378,459 - Skiba , et al. June 28, 2 | 2016-06-28 |
| Automated Responses To Projected Contact Center Agent Fatigue And Burnout App 20160180277 - Skiba; David ; et al. | 2016-06-23 |
| Skill Change And Routing Correction App 20160182719 - Skiba; David ; et al. | 2016-06-23 |
| Contact Center Delivery In-building Homing Service App 20160104098 - Matula; Valentine C. ; et al. | 2016-04-14 |
| Agent Quality And Performance Monitoring Based On Non-primary Skill Evaluation App 20160098663 - Skiba; David ; et al. | 2016-04-07 |
| Flowing Skill Request Vectors To Workforce Hiring Tools App 20160098665 - Skiba; David ; et al. | 2016-04-07 |
| Agent Non-primary Skill Improvement Training Method App 20160100059 - Skiba; David ; et al. | 2016-04-07 |
| Team Workforce Assignment App 20160034841 - Matula; Valentine C. ; et al. | 2016-02-04 |
| Answer based agent routing and display method Grant 9,247,061 - Erhart , et al. January 26, 2 | 2016-01-26 |
| Contact center agent training trajectory Grant 9,232,064 - Skiba , et al. January 5, 2 | 2016-01-05 |
| Optimization In Workforce Managment Using Work Assignment Engine Data App 20150358468 - Erhart; George ; et al. | 2015-12-10 |
| Hybrid Cloud Encryption Method App 20150348050 - Erhart; George ; et al. | 2015-12-03 |
| Staff Work Assignment And Allocation App 20150324727 - Erhart; George ; et al. | 2015-11-12 |
| Kiosk Escalation App 20150302499 - Erhart; George ; et al. | 2015-10-22 |
| Live Assist App 20150287039 - Skiba; David ; et al. | 2015-10-08 |
| Social media identity discovery and mapping for banking and government Grant 9,152,681 - Erhart , et al. October 6, 2 | 2015-10-06 |
| Location Enhancements For Mobile Messaging App 20150264176 - Skiba; David ; et al. | 2015-09-17 |
| Location Sensing And Response For Mobile Messaging App 20150262237 - Skiba; David ; et al. | 2015-09-17 |
| Connection Of Persons And Things Via Mobile Messaging Privacy/security Broker System App 20150264148 - Skiba; David ; et al. | 2015-09-17 |
| Social media identity discovery and mapping Grant 9,092,492 - Erhart , et al. July 28, 2 | 2015-07-28 |
| Identification Of Multi-channel Connections To Predict Estimated Wait Time App 20150206092 - Erhart; George ; et al. | 2015-07-23 |
| Escalation Detection And Monitoring App 20150181039 - Erhart; George ; et al. | 2015-06-25 |
| Impact Prediction Of Social Media Interaction App 20150172145 - Skiba; David ; et al. | 2015-06-18 |
| Anti-trending App 20150161216 - Skiba; David ; et al. | 2015-06-11 |
| Natural Language Processing (nlp) And Natural Language Generation (nlg) Based On User Context For Enhanced Contact Center Communication App 20150163358 - Klemm; Reinhard ; et al. | 2015-06-11 |
| Pseudo Agent Matching App 20150139416 - Skiba; David ; et al. | 2015-05-21 |
| Aggregated Multi-topic Agent Desktop App 20150139415 - Skiba; David ; et al. | 2015-05-21 |
| Deep Language Attribute Analysis App 20150134325 - Skiba; David ; et al. | 2015-05-14 |
| Method For Determining Response Channel For A Contact Center From Historic Social Media Postings App 20150127558 - Erhart; George ; et al. | 2015-05-07 |
| Automatic Domain Sentiment Expansion App 20150073774 - Becker; Lee ; et al. | 2015-03-12 |
| Unspoken Sentiment App 20150073775 - Skiba; David ; et al. | 2015-03-12 |
| Dialog reorder Grant 8,964,962 - Skiba , et al. February 24, 2 | 2015-02-24 |
| Semantic Translation Model Training App 20150006143 - Skiba; David ; et al. | 2015-01-01 |
| Cross-Domain Topic Expansion App 20150006460 - Skiba; David ; et al. | 2015-01-01 |
| Prioritization And Time Allocation By Customer Service Agents App 20140321633 - Erhart; George ; et al. | 2014-10-30 |
| Contact center trend analysis and process altering system and method Grant 8,867,730 - Erhart , et al. October 21, 2 | 2014-10-21 |
| Answer Based Agent Routing And Display Method App 20140270145 - Erhart; George ; et al. | 2014-09-18 |
| Real-time probability based contact handling time Grant 8,837,705 - Erhart , et al. September 16, 2 | 2014-09-16 |
| Securing a device based on atypical user behavior Grant 8,789,136 - Erhart , et al. July 22, 2 | 2014-07-22 |
| Pervasive contact center Grant 8,718,622 - Erhart , et al. May 6, 2 | 2014-05-06 |
| Routing of contacts based on predicted escalation time Grant 8,644,487 - Erhart , et al. February 4, 2 | 2014-02-04 |
| Social Media Identity Discovery And Mapping For Banking And Government App 20130254170 - Erhart; George ; et al. | 2013-09-26 |
| Conditioning responses to emotions of text communications Grant 8,478,826 - Erhart , et al. July 2, 2 | 2013-07-02 |
| Social media language identification and routing Grant 8,331,550 - Erhart , et al. December 11, 2 | 2012-12-11 |
| Social Media Identity Discovery And Mapping App 20120303659 - Erhart; George ; et al. | 2012-11-29 |
| Variable noise control threshold Grant 8,306,204 - Erhart , et al. November 6, 2 | 2012-11-06 |
| System and method for generating queries Grant 8,301,619 - Erhart , et al. October 30, 2 | 2012-10-30 |
| Real-time Probability Based Contact Handling Time App 20120257518 - Erhart; George ; et al. | 2012-10-11 |
| Pervasive Contact Center App 20120071145 - Erhart; George ; et al. | 2012-03-22 |
| Contact Center Trend Analysis and Process Altering System and Method App 20120051526 - ERHART; George ; et al. | 2012-03-01 |
| Routing Of Contacts Based On Predicted Escalation Time App 20120020471 - Erhart; George ; et al. | 2012-01-26 |
| Conditioning Responses To Emotions Of Text Communications App 20120011208 - ERHART; George ; et al. | 2012-01-12 |
| Method Of Agent Assisted Response To Social Media Interactions App 20110288897 - Erhart; George ; et al. | 2011-11-24 |
| Method Of Automatic Customer Satisfaction Monitoring Through Social Media App 20110276513 - Erhart; George ; et al. | 2011-11-10 |
| Variable Noise Control Threshold App 20110200183 - Erhart; George ; et al. | 2011-08-18 |
| Method And Apparatus For Overriding Apparent Geo-pod Attributes App 20110196714 - ERHART; George ; et al. | 2011-08-11 |
| Method For Determining Response Channel For A Contact Center From Historic Social Media Postings App 20110125793 - ERHART; George ; et al. | 2011-05-26 |
| Social Media Language Identification And Routing App 20110123015 - ERHART; George ; et al. | 2011-05-26 |
| Method For Discovering Customers To Fill Available Enterprise Resources App 20110125580 - Erhart; George ; et al. | 2011-05-26 |
| Social Media Contact Center Dialog System App 20110125697 - ERHART; George ; et al. | 2011-05-26 |
| Stalking Social Media Users To Maximize The Likelihood Of Immediate Engagement App 20110125826 - ERHART; George ; et al. | 2011-05-26 |
| Method For Determining Customer Value And Potential From Social Media And Other Public Data Sources App 20110125550 - Erhart; George ; et al. | 2011-05-26 |
| Virtual Machine Implementation Of Multiple Use Contexts App 20100293543 - Erhart; George ; et al. | 2010-11-18 |
| Pre-qualified Or History-based Customer Service App 20100235218 - ERHART; George ; et al. | 2010-09-16 |
| System and Method for Generating Queries App 20100211569 - Erhart; George ; et al. | 2010-08-19 |
| Method And Apparatus For Furlough, Leave, Closure, Sabbatical, Holiday, Or Vacation Geo-location Service App 20100153171 - ERHART; George ; et al. | 2010-06-17 |
| Securing a Device Based on Atypical User Behavior App 20100056105 - Erhart; George ; et al. | 2010-03-04 |
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