| Patent | Date |
|---|
Business rule web service
Grant 8,667,052 - Dezonno , et al. March 4, 2 | 2014-03-04 |
System and method for bulk data messaging
Grant 8,539,034 - Dezonno September 17, 2 | 2013-09-17 |
System and method for distributing customer contacts
Grant 8,416,943 - Baker , et al. April 9, 2 | 2013-04-09 |
Method and apparatus for customer key routing
Grant 8,180,043 - Dezonno , et al. May 15, 2 | 2012-05-15 |
Customer automated response system
Grant 8,073,130 - Dezonno December 6, 2 | 2011-12-06 |
Peer to peer application processor
Grant 7,961,867 - Dezonno , et al. June 14, 2 | 2011-06-14 |
System and method for minimizing queue callback faults
Grant 7,813,489 - Dezonno October 12, 2 | 2010-10-12 |
Automatic generation of mixed media messages
Grant 7,729,479 - Dezonno , et al. June 1, 2 | 2010-06-01 |
Method of collecting communication system information
Grant 7,564,846 - Dezonno , et al. July 21, 2 | 2009-07-21 |
Method and apparatus for assigning priorities by applying dynamically-changeable business rules
Grant 7,492,888 - Power , et al. February 17, 2 | 2009-02-17 |
Multi-protocol agent telephone system
Grant 7,466,686 - Dezonno , et al. December 16, 2 | 2008-12-16 |
Best practices learning for agents in a communication system
Grant 7,460,659 - Shambaugh , et al. December 2, 2 | 2008-12-02 |
Internet architecture for software based ACD
Grant 7,453,830 - Dezonno , et al. November 18, 2 | 2008-11-18 |
Method and apparatus for customer key routing
App 20080008309 - Dezonno; Anthony J. ; et al. | 2008-01-10 |
Method and system for data field reuse
Grant 7,206,400 - Dezonno , et al. April 17, 2 | 2007-04-17 |
Personality based matching of callers to agents in a communication system
Grant 7,184,540 - Dezonno , et al. February 27, 2 | 2007-02-27 |
Third party coaching for agents in a communication system
Grant 7,151,826 - Shambaugh , et al. December 19, 2 | 2006-12-19 |
Neural network for controlling calls in a telephone switch
Grant 7,110,526 - Dezonno September 19, 2 | 2006-09-19 |
Selective messaging in a multiple messaging link environment
Grant 7,095,843 - Dezonno August 22, 2 | 2006-08-22 |
Method and system for establishing voice communications using a computer network
Grant 7,095,840 - Dezonno , et al. August 22, 2 | 2006-08-22 |
Business rule web service
App 20060147024 - Dezonno; Anthony J. ; et al. | 2006-07-06 |
Media translator for transaction processing system
Grant 7,058,578 - Michelson , et al. June 6, 2 | 2006-06-06 |
Automatic generation of mixed media messages
App 20060117098 - Dezonno; Anthony J. ; et al. | 2006-06-01 |
Messaging presence for non-messaging devices
App 20060093125 - Dezonno; Anthony J. | 2006-05-04 |
Web callback through multimedia devices
Grant 7,027,585 - Dezonno April 11, 2 | 2006-04-11 |
System and method for predictive contacts
Grant 7,010,115 - Dezonno , et al. March 7, 2 | 2006-03-07 |
Method of collecting communication system information
App 20060045067 - Dezonno; Anthony J. ; et al. | 2006-03-02 |
Goal tender system and method
App 20060026053 - Dezonno; Anthony J. ; et al. | 2006-02-02 |
Peer to peer application processor
App 20060023868 - Dezonno; Anthony J. ; et al. | 2006-02-02 |
System and method for bulk data messaging
App 20060026241 - Dezonno; Anthony J. | 2006-02-02 |
Customer automated response system
App 20060023866 - Dezonno; Anthony J. | 2006-02-02 |
System and method for minimizing queue callback faults
App 20060002538 - Dezonno; Anthony J. | 2006-01-05 |
Contact center data integration with enterprise applications
Grant 6,961,419 - Power , et al. November 1, 2 | 2005-11-01 |
Method selecting actions or phases for an agent by analyzing conversation content and emotional inflection
Grant 6,959,080 - Dezonno , et al. October 25, 2 | 2005-10-25 |
Method and system for establishing voice communications using a computer network
App 20050074108 - Dezonno, Anthony J. ; et al. | 2005-04-07 |
Method of optimizing call center resources based upon statistics
Grant 6,870,926 - Shambaugh , et al. March 22, 2 | 2005-03-22 |
Method and system for routing transactions in an automatic call distribution system based on non-voice dialog agent skill set
Grant 6,865,267 - Dezonno March 8, 2 | 2005-03-08 |
Tracking agent call processing locations in connection with an automatic call distribution system
Grant 6,816,733 - Dezonno , et al. November 9, 2 | 2004-11-09 |
System and method for providing informative communication
Grant 6,810,077 - Dezonno October 26, 2 | 2004-10-26 |
Intelligent interactive voice response unit
App 20040203629 - Dezonno, Anthony J. ; et al. | 2004-10-14 |
Schedule based transaction routing
Grant 6,771,764 - Dezonno August 3, 2 | 2004-08-03 |
Profit-based method of assigning calls in a transaction processing system
Grant 6,744,879 - Dezonno June 1, 2 | 2004-06-01 |
Personality based routing
App 20040101127 - Dezonno, Anthony J. ; et al. | 2004-05-27 |
Virtual reality enabled transaction processing system
App 20040103038 - Power, Mark J. ; et al. | 2004-05-27 |
System and method for predicting customer contact outcomes
App 20040098274 - Dezonno, Anthony J. ; et al. | 2004-05-20 |
Method selecting actions or phases for an agent by analyzing conversation content and emotional inflection
App 20040062364 - Dezonno, Anthony J. ; et al. | 2004-04-01 |
Best practices learning for agents in a communication system
App 20040062381 - Shambaugh, Craig R. ; et al. | 2004-04-01 |
Third party coaching for agents in a communication system
App 20040062363 - Shambaugh, Craig R. ; et al. | 2004-04-01 |
Method and apparatus for assigning priorities by applying dynamically-changeable business rules
App 20040057570 - Power, Mark J. ; et al. | 2004-03-25 |
Media translator for transaction processing system
App 20040059580 - Michelson, Mark J. ; et al. | 2004-03-25 |
Internet architecture for software based ACD
App 20040047302 - Dezonno, Anthony J. ; et al. | 2004-03-11 |
Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application
App 20040042612 - Michelson, Mark J. ; et al. | 2004-03-04 |
Method and apparatus for inquiry resolution in a transaction processing system
App 20040042611 - Power, Mark J. ; et al. | 2004-03-04 |
Web callback through multimedia devices
App 20030223571 - Dezonno, Anthony J. | 2003-12-04 |
Utilization of agent idle time in a communication system
App 20030191632 - Sumner, Roger A. ; et al. | 2003-10-09 |
Method and system for establishing voice communications using a computer network
Grant 6,621,899 - Dezonno , et al. September 16, 2 | 2003-09-16 |
Method and system for transacting and negotiating business over a communication network using an infomediary computer
App 20030171995 - Dezonno, Anthony J. ; et al. | 2003-09-11 |
Method and system for adding text data to data communication sessions
App 20030172185 - Dezonno, Anthony J. | 2003-09-11 |
System and method for predictive contacts
App 20030156704 - Dezonno, Anthony J. ; et al. | 2003-08-21 |
Multi-protocol agent telephone system
App 20030103489 - Dezonno, Anthony J. ; et al. | 2003-06-05 |
Method and system for data field reuse
App 20030103616 - Dezonno, Anthony J. ; et al. | 2003-06-05 |
Method and system for routing transactions in an automatic call distribution system based on non-voice dialog agent skill set
App 20030099343 - Dezonno, Anthony J. | 2003-05-29 |
Method and apparatus for sharing customer data
App 20030097339 - Funck, David A. ; et al. | 2003-05-22 |
Method of delivering enterprise data through a call center
App 20030086553 - Dezonno, Anthony J. ; et al. | 2003-05-08 |
System and method for distributing customer contacts
App 20030026414 - Baker, Daniel ; et al. | 2003-02-06 |
Method of multi-media transaction processing
Grant 6,449,356 - Dezonno September 10, 2 | 2002-09-10 |
Method and system for establishing voice communications using a computer network
App 20020021797 - Dezonno, Anthony J. ; et al. | 2002-02-21 |
Method for incoming call answering for automatic call distributors
Grant 6,295,354 - Dezonno September 25, 2 | 2001-09-25 |
Method of processing E-mail in an automatic call distributor
Grant 6,289,373 - Dezonno September 11, 2 | 2001-09-11 |
Method and system for establishing voice communications using a computer network
Grant 6,282,284 - Dezonno , et al. August 28, 2 | 2001-08-28 |
Video switching system, video communications system and method for establishing video communications with a telephonic switch
Grant 6,181,366 - Dezonno , et al. January 30, 2 | 2001-01-30 |
Method and system for establishing voice communications using a computer network
Grant 5,991,394 - Dezonno , et al. November 23, 1 | 1999-11-23 |
Apparatus and method for identifying records of overflowed ACD calls
Grant 5,910,983 - Dezonno , et al. June 8, 1 | 1999-06-08 |
Apparatus and method for identifying records of overflowed ACD calls
Grant 5,907,611 - Dezonno , et al. May 25, 1 | 1999-05-25 |
Apparatus and method for identifying records of overflowed ACD calls
Grant 5,901,215 - Dezonno May 4, 1 | 1999-05-04 |
Audio communications inferface, method and communications system for connecting a remote agent to a telephone switch
Grant 5,864,615 - Dezonno January 26, 1 | 1999-01-26 |
Monitoring system and method used in automatic call distributor for timing incoming telephone calls
Grant 5,854,832 - Dezonno December 29, 1 | 1998-12-29 |
System and method for automatic monitoring of active telephone calls in a telephonic switch
Grant 5,790,635 - Dezonno August 4, 1 | 1998-08-04 |
Apparatus and method for detecting conversation interruptions in a telephonic switch
Grant 5,737,405 - Dezonno April 7, 1 | 1998-04-07 |
System and method for monitoring audio power level of agent speech in a telephonic switch
Grant 5,712,954 - Dezonno January 27, 1 | 1998-01-27 |
Automatic call distributor with automated postconversation message system
Grant 5,526,417 - Dezonno June 11, 1 | 1996-06-11 |
Automatic call distribution system with an ISDN compatible call connection system and method
Grant 5,526,416 - Dezonno , et al. June 11, 1 | 1996-06-11 |
Functionally programmable PCM data analyzer and transmitter for use in telecommunication equipment
Grant 5,434,981 - Lenihan , et al. July 18, 1 | 1995-07-18 |
Automatic call distributor with wireless connection with remote unit and method
Grant 5,400,327 - Dezonno March 21, 1 | 1995-03-21 |
Console for use in an automatic call distribution system
Grant D344,521 - Dezonno , et al. February 22, 1 | 1994-02-22 |
Power supply output protection circuitry with signaling
Grant 4,847,720 - Dezonno July 11, 1 | 1989-07-11 |
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