Dezonno; Anthony
Patent Applications and Registrations
Patent applications and USPTO patent grants for Dezonno; Anthony.The latest application filed is for "business strategy transaction router".
Company Profile
0.26.27
- Dezonno; Anthony - Bloomingdale IL US
Patent Activity
| Patent | Date |
|---|---|
| Data session notification means and method Grant 8,655,837 - Beckstrom , et al. February 18, 2 | 2014-02-18 |
| Discrete choice method of reporting and predicting multiple transaction types Grant 8,184,547 - Sumner , et al. May 22, 2 | 2012-05-22 |
| Skill based chat function in a communication system Grant RE43,205 - Sumner , et al. February 21, 2 | 2012-02-21 |
| Method and apparatus for processing customer contacts using a state machine Grant 8,068,597 - Dezonno November 29, 2 | 2011-11-29 |
| Method of allocating data communication sessions based upon user information Grant 7,917,623 - Dezonno , et al. March 29, 2 | 2011-03-29 |
| Method of preference driven segmentation routing Grant 7,831,033 - Dezonno November 9, 2 | 2010-11-09 |
| Agent registration and bidding system Grant 7,773,740 - Beckstrom , et al. August 10, 2 | 2010-08-10 |
| TCP/IP transport interface for ISDN telephone Grant 7,590,107 - Peltz , et al. September 15, 2 | 2009-09-15 |
| Contact identifier for message types Grant 7,460,651 - Mosquera , et al. December 2, 2 | 2008-12-02 |
| Apparatus and method of maintaining and improving agent performance Grant 7,386,467 - Eitel , et al. June 10, 2 | 2008-06-10 |
| Method of delivering enterprise data through a call center Grant 7,369,653 - Dezonno , et al. May 6, 2 | 2008-05-06 |
| GUI for organizational environment Grant 7,363,588 - Saleh , et al. April 22, 2 | 2008-04-22 |
| Method and apparatus for internet protocol transaction routing Grant 7,330,429 - Beckstrom , et al. February 12, 2 | 2008-02-12 |
| Transaction outcome state mapping Grant 7,324,640 - Dezonno , et al. January 29, 2 | 2008-01-29 |
| Adaptive transaction guidance Grant 7,197,132 - Dezonno , et al. March 27, 2 | 2007-03-27 |
| Business strategy transaction router App 20060248002 - Summer; Roger ; et al. | 2006-11-02 |
| Voice filter for normalizing an agents response by altering emotional and word content Grant 7,085,719 - Shambaugh , et al. August 1, 2 | 2006-08-01 |
| Contact center business modeler App 20060147025 - Dezonno; Anthony ; et al. | 2006-07-06 |
| Business analytics strategy transaction reporter method and system App 20060143116 - Sumner; Roger ; et al. | 2006-06-29 |
| Method of preference driven segmentation routing App 20060140390 - Dezonno; Anthony | 2006-06-29 |
| Skill based chat function in a communication system Grant 7,058,169 - Sumner , et al. June 6, 2 | 2006-06-06 |
| Discrete choice method of reporting and predicting multiple transaction types App 20060104213 - Sumner; Roger ; et al. | 2006-05-18 |
| TCP/IP transport interface for ISDN telephone App 20060098637 - Peltz; Marshall ; et al. | 2006-05-11 |
| Method and apparatus for internet protocol transaction routing App 20060088024 - Beckstrom; Robert ; et al. | 2006-04-27 |
| Voice filter for normalizing an agent's emotional response Grant 7,003,462 - Shambaugh , et al. February 21, 2 | 2006-02-21 |
| Method of creating scripts by translating agent/customer conversations Grant 6,970,821 - Shambaugh , et al. November 29, 2 | 2005-11-29 |
| Contact control using state machine App 20050238162 - Dezonno, Anthony | 2005-10-27 |
| Voice filter for normalizing and agent's emotional response App 20050119893 - Shambaugh, Craig R. ; et al. | 2005-06-02 |
| Method of providing background and video patterns Grant 6,885,744 - Bluestein , et al. April 26, 2 | 2005-04-26 |
| Data session notification means and method App 20050071178 - Beckstrom, Robert ; et al. | 2005-03-31 |
| Customer touch-point scoring system Grant 6,868,153 - Dezonno , et al. March 15, 2 | 2005-03-15 |
| Skill based chat function in a communication system App 20050047583 - Sumner, Roger ; et al. | 2005-03-03 |
| Automatic contact navigation system App 20050047394 - Hodson, Jeff ; et al. | 2005-03-03 |
| Transaction time tracking and reporting system App 20050021529 - Hodson, Jeff ; et al. | 2005-01-27 |
| Agent registration and bidding system App 20050008139 - Beckstrom, Robert ; et al. | 2005-01-13 |
| Multi-site responsibility-based routing Grant 6,842,515 - Mengshoel , et al. January 11, 2 | 2005-01-11 |
| Natural language agent for monitoring a threaded discussion Grant 6,804,668 - Shambaugh , et al. October 12, 2 | 2004-10-12 |
| System for optimizing business rule resources App 20040193468 - Mosquera, Dave ; et al. | 2004-09-30 |
| Contact identifier for message types App 20040114573 - Mosquera, Dave ; et al. | 2004-06-17 |
| System and method for providing informative communication App 20040105534 - Dezonno, Anthony | 2004-06-03 |
| GUI for organizational environment App 20040085344 - Saleh, Nayel ; et al. | 2004-05-06 |
| Contact center data integration with enterprise applications App 20030185381 - Power, Mark J. ; et al. | 2003-10-02 |
| Adaptive transaction guidance App 20030179877 - Dezonno, Anthony ; et al. | 2003-09-25 |
| Customer touch-point scoring system App 20030174829 - Dezonno, Anthony ; et al. | 2003-09-18 |
| Transaction outcome state mapping App 20030174831 - Dezonno, Anthony ; et al. | 2003-09-18 |
| Method of modifying speech to provide a user selectable dialect Grant 6,598,021 - Shambaugh , et al. July 22, 2 | 2003-07-22 |
| Method of allocating data communication sessions based upon user information App 20030126206 - Dezonno, Anthony ; et al. | 2003-07-03 |
| Method of providing background and video patterns App 20030118173 - Bluestein, Jared ; et al. | 2003-06-26 |
| Method of optimizing call center resources based upon statistics App 20030086557 - Shambaugh, Craig R. ; et al. | 2003-05-08 |
| Multi-site responsibility-based routing App 20030059029 - Mengshoel, Ole J. ; et al. | 2003-03-27 |
| Agent desktop management system with agent training App 20030046142 - Eitel, Robert T. ; et al. | 2003-03-06 |
| Method of natural language communication using a mark-up language Grant 6,308,154 - Williams , et al. October 23, 2 | 2001-10-23 |
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