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Patent applications and USPTO patent grants for Desai; Dhaval.The latest application filed is for "method and system for serving customers in a contact center".
Patent | Date |
---|---|
Agent matching based on video analysis of customer presentation Grant 9,451,087 - Fagundes , et al. September 20, 2 | 2016-09-20 |
Model-based backend service adaptation of business objects Grant 8,943,086 - Moser , et al. January 27, 2 | 2015-01-27 |
System and method for delivering a contact to a preferred agent after a set wait period Grant 8,913,736 - Kohler , et al. December 16, 2 | 2014-12-16 |
Method And System For Serving Customers In A Contact Center App 20140270143 - Upadhyaya; Sanjeev ;   et al. | 2014-09-18 |
Model-based Backend Service Adaptation of Business Objects App 20140006368 - Moser; Gerd ;   et al. | 2014-01-02 |
Agent Matching Based On Video Analysis Of Customer Presentation App 20130272565 - Fagundes; Luciano Godoy ;   et al. | 2013-10-17 |
System And Method For Context-sensitive Address Book App 20130254233 - Fagundes; Luciano Godoy ;   et al. | 2013-09-26 |
Grouping of contact center agents Grant 8,488,772 - Fagundes , et al. July 16, 2 | 2013-07-16 |
System And Method For Analyzing Contact Center Metrics For A Heterogeneous Contact Center App 20130041838 - Fagundes; Luciano Godoy ;   et al. | 2013-02-14 |
Grouping Of Contact Center Agents App 20120300920 - Fagundes; Luciano Godoy ;   et al. | 2012-11-29 |
System And Method For Delivering A Contact To A Preferred Agent After A Set Wait Period App 20120183131 - Kohler; Joylee E. ;   et al. | 2012-07-19 |
SEC | 0001741225 | DESAI DHAVAL |
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